Fairfield by Marriott Inn & Suites Dallas Plano West

Convenience to everything I was going to do during my stay in the North Texas area. Bed was comfortable and large flat screen tv and staff were friendly. Looked fairly clean but it was old and outdated which makes it seem dingy. The elevator floor was dirty most of the time and when I shared that with the front desk staff, they seemed like they were going to get right on it, but an hour or two later it was still a mess. The breakfast was terrible. The hot food was barely edible, sorry but it wasn't. After the first day I didn't even bother with eating breakfast there at the hotel. This is a Mariotte Hotel Chain and it should do BETTER!

The public bathroom also had roaches. The front desk Staff were great. public bathroom had roaches

Na

Good good good good good good

The hotel was great and it is in a location that is convenient to a lot of things.

Exceptional

The property is run down and not at the level expected of a Marriott property. The beds were comfortable, though. The bathroom smelled funny. The guests were loud and disrespectful of the hotel environment. After midnight we had to ask management to intervene. We did not rest well at all.

I think overall this is a great stay. The staff was so so sweet and very helpful. It just had a weird odor in the hallways to me and some renovations are needed but I think it wasn’t bad at all.

Ju

Good hotel for one night.

Breakfast awesome

The breakfast was delicious

Location This should not have Marriott’s name attached to it at all. This place is not what I value about Marriott at all. It has a motel 6 vibes which was disappointing.

Location This should not have Marriott’s name attached to it at all. This place is not what I value about Marriott at all. It has a motel 6 vibes which was disappointing.

The first room/floor we were assigned as we got off the elevator there were people were smoking weed in their room and it was very strong, but not as strong as the animal/urine smell that came from the first room we were given. I told the person at the front desk and he put us on a new floor which was a slight improvement. We were so tired from softball that we just sat

Everything was good except for the check-in process, which took an inordinately long time because there was a line of people waiting to check in. The desk clerk was being trained, but had a lot of trouble knowing what to do next, and had to be constantly prompted by the trainer.

Pleasant

Clean room, swimming pool, safe well lit parking, safe area, Wal mart nearby. Excellent excellent staff.

The only problems that we had were that the TV didn't work right, and as a result we could only get about 6 channels which were not good ones. The other problem was the metal mattress supports stuck out about 2 inches beyond the mattress and kept hitting it everytime I got out of bed and one time I scraped my foot on it and it left bruises. This is why only gave 4 stars.

It was clean, quiet and close to our hospital appointment!

Older property

Superb

I was completely unhappy

It was near the hospital I had to go to Everything was perfect

It was near the hospital I had to go to Everything was perfect

Clean, quiet, close to hospital

Clean. Quiet. Close to Baylor Scott & White, within walking distance. Will stay there again.

Budget friendly clean hotel, nice breakfast , good beds and wonderful staff

Overall the room was clean until we pulled the bed sheets down on our bed. There was a 2 pack of condoms under them. They weren't used thankfully but just means they didn't clean the bed properly. Talked to the manager and got nowhere with them. All they did was accuse us of lying saying they were ours and trying to pull something over on them. I get their argument but having a 10 yr old in the other bed makes that a little hard to use them.

Very good

Very close to the hospital

Thank you!

No comment

The breakfast was nice. The location was convenient. I cannot think of anything that I did not like. It was a late checkin and early check out.

The breakfast was nice. The location was convenient. I cannot think of anything that I did not like. It was a late checkin and early check out.

It was peaceful experience

None

Rooms

Breakfast was ok Rooms

Good overall for the price, room was good for the night and breakfast was great. Lots of options. Pool was overly chlorinated and the pumps are not on. Did not seem very clean!

Superb

Good overall for the price, room was good for the night and breakfast was great. Lots of options. Pool was overly chlorinated and the pumps are not on. Did not seem very clean!

Superb

I do not believe this hotel is of good quality. It misleads customers into booking their accommodations. They require a deposit even after the hotel fee has been paid, and we must provide credit card information. The room was not clean, the bathtub is too small, and the shower curtain falls into the tub, leaving us with insufficient space to stand and shower. The toilet and wash basin are designed for children. We checked in late and did not notice the stains on the towels; however, they claim we caused the marks and are charging us $250. It is absurd to impose such a high charge for what could easily be removed in a wash. We have already paid for our stay, yet we cannot use the towels, which may become stained due to sweat. This has been an unprecedented experience for us, and our first stay at a Fairfield has been disappointing.

Not sure whether they will be washing them at all

NA Customer Service

Superb

NA Customer Service

We only stayed for one night. The hotel is ok, but beds were soft for me.

Bed was comfy good location. Hotel needs renovation.

This is a great place to stay. I would really like to appreciate front desk receptionist Mr Derrick for being kind gesture towards my kids.

Good breakfast

Very clean older property that could use some help (broken tile in our room, hole in shower). The guy who checked us in has excellent attitude and customer service. Breakfast was lacking greatly and pool on not in service as of 6/7/26. Hotel was quiet and good location.

Gail

Jay at the front desk did a very good job in checking me in for my room. Made me feel very comfortable and he truly showed that he cares for the people who walk in to get a room. He definitely made me feel very welcomed and had a big smile on his face the whole time. The hotel itself was very well kept clean and smelled well. The parking was easy to find and the staff the next day were nice as well. The breakfast was very yummy. Will definitely stay again.

The breakfast was fresh and parking was safe and easy

The breakfast was hot and fresh. The Staff was exellent. They were helpful and professional. One guy stood out amongst everyone. His name was Jay.

Had a.good breakfast bar and place was clean. Everything was good expect thr showet was kind of old and dirty.

This stay completely met my needs except some trouble with the hot water. I reported it and was given compensation. Laundry room was a bonus.

Clean room

Room was average. Breakfast was average. Coffee was horrible.

Room must have been near the laundry room because of noise and room/bed shaking during day time. I used stationary bike and pool. The treadmill was not working. My room ceiling in 224 needs roof repair from water damage. Floor was quiet. Good cleaning staff and enjoyed the breakfast and coffee. Front desk friendly and helpful.

My room keys stopped work twice

Wonderful staff!

All hood

All good

Our room was clean, the staff was friendly, we were there for 7 night/8 days & never had a problem - thank you!

Great breakfast!!! Clean room!! Wonderful gym.

nice hotel

Super nice and helpful staff the night I arrived.

Conveniently located

the light in the room was very noisy, the bathroom floor look dirty and the tub.

I am a U.N. law enforcement officer . I was slated to be there 5 days , but I pay daily. I was kicked out and my room rebooked to some sports families for ball GameStop. I am from Brussels.

It needs a good refresh on carpet and paint. Rooms were not super clean. Staff very friendly. Breakfast average

Too strong Clorox smell in the swimming pool prevent us to enjoy it.

..

None

Quiet safe

There were a lack of plugs in convenient areas. The hotel needs to be seriously updated. It's needs lamps with the electrical socket made into it. The bed covering was paper thin. The TV didn't work,everytime we tried watching a channel it would reset and eventually we gave up and just watched TV on our phones.

There was roaches and inserts in bathroom and by coffee maker. Never staying here again!

.

Good stay, the only things keeping it from a 5 star all around; 1-ice machine not working on 3rd floor. I had to go to the elevator to get ice on the 1st floor. It wouldnt be an issue, but I am partly disabled; and the extra walking did take a toll. 2-the A/C unit in the room was really loud when coming on, and kept waking me up.

Great

Super comfy beds.

I choose this hotel because it had a indoor pool for my daughter but we went in to look at pool area and it was very hot in there, we left the hotel an came back the pool had a sign that it was closed.

property needs updating and it was dirty

Parking easy

It was comfortable and the breakfast was fresh and tasty.

Very clean

Breakfast was very good. A wide variety. AC is the kind that makes noise. Walls were thin so we could hear adjoining room tv. We could also hear footsteps in the room above. Toilet is extremely low to the floor.

I stay here everytime I am in town it has gradually gone down hill. The service is not near as good. The breakfast was tettible. The beds are uncomfortable.

This property televisions were not working. In the morning....power went out amd had to leave without taking a shower

Cons - one small wlevator. Temperature was a bit warm. Free breakfast was just decent. Website claimed hotel was only 6 miles from the location we were traveling to each night, but turned out to be more than 20 miles away. Overall the stay was just ok for the peice.

The stay was ok! The pool had wayy to much chlorine in it the smell made you choke and it was extremely hot in there. The sink in our room kept stopping up when you turn the water on. The shower kept switching from hot to cold.

Very pleased

My stay was pleasant. Staff were helpful and polite.

Very good

Awsome

Very cream.

Our stay was a horrible experience. TV was not working, air conditioning did not work very well. We came down for a medical appointment for my wife’s heart. Talked to the front desk lady she did not seem to care when I had asked her to cancel the room for Friday night due to my wife being possibly admitted into the hospital.

Enjoyed my stay very much. My only recommendation is to be aware that they charge a nominal fee for parking on site.

The hotel is VERY dated and not upgraded. Front desk staff very friendly but unable to understand all thay was said because he did not speak very good english. Upon entering the front door, the horrific, over powering stench of burning insence was abundant! The stench of Indian insence gave me a headache the entire nite! The room was clean and well stocked. Very noisy neighbors and kids running up and down the hall. I do not recommend this hotel at all.

Staff very friendly, breakfast, employees very friendly and helpful

Very friendly and helpful staff. Room and property were very clean and in a good location

Very quiet and good location great price

Fast check in and good customer service

Good

Dirty

On the other hand, the staffs are friendly and helpful. However, mist of the maids don't speak English and hard to communicate.

Comfortable and breakfast was very good!

First floor room and the window would not close all the way. The staff came and hit on the window with a golf club to try and get it to close. He got it almost closed but it still couldn’t lock. They were booked and had no other room to move us to. Told us it’s a safe neighborhood, don’t worry. Unacceptable.

Overall stay was great. Only issue I had was at checked in. When I came to front desk there was no one around. After waiting for a couple of minutes I've knocked on the door that said "office" a few minutes later a lady came from around the corner and in an angry voice asked if it had been me who knocked on the door? I said yes. He proceeded to tell me she was helping a customer. I understand that but there was no sign saying I will be back in a few or helping a customer. She gave me the death stare the whole time I was checking out. I am not 100% but I think she was also the manager. I didnt knock to get her mad I just needed to check in after a long day at the soccer fields. I didnt appreciate her tone of voice and looks. As I said before a sign saying be back in 10 or helping another customer will be helpful or maybe having 2 people at the front desk instead of one.

Great place

Good

Walkable to the hospital. Great breakfast! Needs some updating but clean.

Well we had bed bugs in the room went down and told the person she said wait till the morning time they only said they can give us 10 dollars off

it should be started after guest check out otherwise, guests cannot be relaxed. it was especially labor day week.

....

Terrible rooms and with extravagant $$$.

I will say that the bathroom and beds were clean, and I appreciate that. But they need to have someone come and wipe down the walls because the amount of splattered ick on the walls was disgusting! Also, I was there with my 70+ year old mother and 7 year old daughter and when we came out of the elevator there were 2 women that were wheeling a cart past us filled with cleaning supplies and sheets and a vaccuum. I am going to assume that they worked there to clean the rooms. The way they were dressed was disgraceful! Booty shorts with they stomach hanging over the front and their butt cheeks on full display! Seriously?! Very unprofessional, and around families and children. Needless to say, I will NOT be staying here again. Oh, And I did report the air conditioning issue. The lady just smiled at me and said, “Ok.”