Extended Stay America Suites Dallas Plano Parkway

Just book at another hotel, this one needs major upgrades. And just bother saying you have grab and go breakfast.

The fact that the receptionist took care of me as soon as I walked in. ?? Thank you

The first thing I noticed about our room was how small it was - more like a studio than suite. The second problem was that the floor was sticky. They didn’t have another room. They lent us a mop and we rinsed it out multiple times and mopped the floor 3 times. The room was not especially clean. The couch had pinholes (or was old and cracked) as did the curtains. The toilet was low,, the toilet seat was loose and they did not have a night light. The refrigerator was dented and I did not consider the area or motel to be particularly safe. The breakfast was packaged muffins, granola bars, and coffee, if you come early. You could always ask for more at the front desk if they were out of something.

You can’t beat the price, especially in this neighborhood, so the fact the property needs some lipstick, is perfectly acceptable.

Room wasn’t very clean and whole facility smelled bad

The whole facility was dirty and had a bad smell. The bed was on a unstable frame that moved too much. The bathroom sink was clogged. The shower had horrible water pressure. The TV remote didn't work on the TV in the living room area. By far the worst experience I've ever had at a hotel/motel. I would not recommend this facility to anybody at all.

The lady’s in the front was nice and respectful The manger forced my me to pay an extra 180 dollars

Clean room friendly staff

We came from Oklahoma to go to the state fair! The manager was as sweet as could be. She deals with a lot of people coming and going and she held a smile on her face the whole time. She definitely made sure we were taken care of!! We will stay here again next time we are in town!

Clean and quiet

Loud all night long just terrible experience not worth the money

Pros: Affordable rates, plenty of parking, and a convenient kitchen, which is especially beneficial for extended stays. Cons: The room had several maintenance issues. There was no door separating the bedroom, the bathroom sliding door was broken, the sink faucet shook every time I turned on the water, the toilet seat was broken, and the TV remote didn’t work properly. There was also a strange, unpleasant odor in the hallway. Customer service was equally disappointing. Every time I walked past the front desk, there was no receptionist present. Unfortunately, the affordable rate doesn’t make up for the poor upkeep and lack of service. I would not recommend this property and will not be returning.

Roaches, no face towels, no cart to move luggage, no way to plug up tub to take a bath, shower not working, slept with the lights on because of the roaches that ate my dinner while I was getting my things into the room. Had it not been so late, I would not have stayed there. After seeing roaches, I definitely didn't mess with the breakfast

The room smell smoke cigarette? Toilet doesn't flush, shower tub is dirty

I liked NOTHING about this place I liked NOTHING

Bravo! Plano is definitely the place to be!

I recently stayed here for a week and was thoroughly impressed. customer services was highlight at the front desk went above and beyond to greet you our room 126 was spotless and bed was incredibly comfortable.

Ac is awesome...leave and quite was perfect.

it alright

可以啊

Not a lot. No breakfast, just stail muffins and bad coffee. The room was very ugly with spiders . The smoke alarm beeped a very high pitch beep every minute all night. We as to get it fixed but they didn't. Bad experience.

Convenient, served the purpose I needed, comfortable.

Room is clean nice smelling good people are nice

I heard nothing but great things when I booked, I arrived, it had an off putting smell. The one staff I dealt with was very nice and informative. I get to my room. It smelled like a smoking room. I look around the TV is dirty there is hair in the shower, the sheets had stains and I found FOUR roaches I had to get up out of there. I do thank the ESA staff member that checked me in and out. She was very kind even during the check out process.

On the breakfast none of the things they had we ate. No good selections. And the room they gave me no tv and the toilet was broken fron the handle , we to take the cover off to flush it ,no phone. When to let the manager all this she said she would put me ius in another room after they cleaned the checkout. And it would ready for us when we came back from site seeing . But it wasn't that way. When we got back she was no longer there there and the person that was there said that she had said sorry could not find us a room .. She did not call me to let me know or nothing. We stuck with no tv no phone and a broken toilet. So no I did not like at all Nothing I sorted it on top already

Would not recommend at all our stuff

.

Good location, friendly staff. The room we stayed in was okay, the bedroom its self was extremely hot we couldn’t feel any of the air flow from the sitting/living room area which made it uncomfortable to sleep. The remote for the tv didn’t work for neither tv we had to get up to keep changing the channel which was kind of hard to do because they were old tv’s and the buttons would stick or not work at all. The bathroom door was broke so we had to lift it up and down to pull it closed and open and it never really closed all the way. **They in fact do NOT have a fitness center or swimming pool even though they have signs in the building that say otherwise.

SAME

Breakfast was minimal (OATMEAL AND COFFEE) and the staff was very helpful. Cockroaches upon entry to the room.

The exterior of the front of the hotel look nice but the backside was littered with trash. Our room was a 1 bedroom and the fan between the living area and bedroom to move air to the bedroom did not work so had to run the AC as low as possible just to get the bedroom comfortable to sleep. The screen in one of the windows was torn, the table was not secured to the stand and the edging was peeling off, the refrigerator magnet in the door sealer kept slipping out and dragging on the floor. While breakfast was advertised, it consisted of package muffins, granola bars and oatmeal. Coffee was only available at breakfast and there were no coffee pots in the rooms or ice makers on the floors. We had a couple of cockroach visitors and one millipede.

Nothing What could have been better is the employees they shouldn’t offer someone a room and then give it away they should offer ice and cups they should have pool they should have brand new equipment . Twenty hotel in Houston is better than this!!

Nothing The lady at front desk.

There is a lady called Jennifer front desk they need to get rid of her very rude very unhelpful she sits outside smoking on the patio I will never go there again

Nothing I felt unsafe and the environment was harmful. There was mildew inside the vents and around the kitchen areas with unsanitary bathrooms. This facility was NOTHING like there extended stays. Mildew and mold check. There were people outside doing drugs. The breakfast was expired as well. My stay felt hazardous, so I only stayed for one day. I reached out to HR and was told to wait 48hrs twice. So I couldn’t check out or I wouldn’t get my money back. So I brought the key back on the check out day. But I stayed elsewhere.

THEY ARE ACTIVELY IN THE MIDDLE OF RENOVATIONS BUT IT IS CLEAN. MS SAQUIL IS THE ABSOLUTE BEST!! WAS EXTREEMLY HELPFUL WITH ANY REQUEST. THE HALLWAYS SMELL AMAZING!!! THE FREE "BREAKFAST" I HOPE MANAGMENT WILL GREATLY IMPROVE. THERE IS AN EMPLOYEE WHO GETS A LITTLE HOSTILE OVER THE MUFFINS. OVERALL WOULD STAY HERE AGAIN.

Didn’t stay there made it to room and it was so nasty we got our money back and went somewhere else! Room was disgusting. Front desk lady understood!! I would not recommend this place to anybody!!

We checked out early. Requesting a refund

Somehow, they let a total stranger check into our room.

Breakfast was just granola bars. Room had roaches. It's more of a refugee home. Did not feel comfortable going outside at night.

No pool closed

Everything but Bathrooms. 133 shower wasn’t working.

Great location Nice rooms No real Breakfast as listed on website

There was no Breakfast, re-used muffins and some coffee

Just my go to place whenever I go to Plano. Perfect location, fabulous people.

Room was clean. Staff was very good. Could have used a chair for the eating counter. Always have ad two in the past. None at all this time, but still very good.

All Good

I had a great stay! The hotel was very clean and well maintained. The staff were friendly, welcoming, and always ready to help. It made the whole experience comfortable and enjoyable. I would definitely stay here again.

Staff was very very friendly but. They dont have which i booked for it. It was terrible stay

Cleanliness, only 1 staff from hours 3-11 to do everything,

The staff was nice. The reeked of weed the entire time, from the time you entered the lobby and up into the hallways. The toliet seat in our room had dried urine on it, and there where sharp staples sticking straight out of the wood in the kitchenette.

Location was good and staff was super friendly and accommodating. The place was dilapidated and in dire need of renovations. The outside was great. Inside was a hot ? mess.

Hospitality was not very welcoming. It smelt like smoke and very musty in the hallways. Once we got into the room, it didn’t feel safe. The refrigerator and the pullout couch was very beat up. The bed mattress was thin, squeaky, and uncomfortable. The bathroom had a short curtain for the shower. There was a dead cockroach on the toilet paper, and the shower fixtures were broken..it was very different from what I thought I was going to rent out. There was an air conditioner unit on the stairways and it had no cover; Totally not safe for children.I don’t recommend. The only reason why I stayed was because everything else was sky rocket high for my budget. I wished we could’ve rented a different hotel…

Alright

I refused to stay in this motel. The smell was horrible, the carpet was soaking wet, there was a refrigerator that had something gross splattered all over the front of it. I would like my refund back I was promised tho!

Location Everything! This was the dirtiest, most disgusting place I have ever stayed! It was NOT as advertised! The entire place had a horrible odor. The carpet in the room was torn and the refrigerator was covered in what looked like blood stains or feces!!! The smoke was missing a battery and therefore was not working... and the faucet in the shower was dripping heavily and non-stop, which kept me awake all night!!! The elevator button was broken and we got stuck in the elevator momentarily! There was no detergent available in the laundry room. We found out, after the fact, that there was detergent in the snack food vending machine... which I'm not sure is even legal!!! Finally, the "continental breakfast" consisted of a few items from the snack food vending machine!!! This is UNACCEPTABLE!!! I have photos and videos to document everything!!! I AM DEMANDING A FULL AND IMMEDIATE REFUND!!!

The stuff is good to work with. However, there’s definitely poor communication from cleaning staff to the front office as the TV was broken in my room. The hall is smell. Very bad of lingering trash, which is not very pleasant.

“I would not recommend this hotel to anyone. During my stay, I found multiple roaches in the room, which made the entire experience uncomfortable and unsanitary. Cleanliness should be a top priority for any hotel, but this place clearly does not meet even basic standards. Save yourself the trouble and look elsewhere.”

Room not properly cleaned. "Breakfast" was prepackaged sugary snacks only. No hairdryers on premises (i asked! ). Security door at back of property apparently broken for a long time, wouldn't close. First staff member i met was professional, the last one was rude.

It’s was great- safe - quiet but, it has a smell in the room I hated!!!

Room is dirty and poor maintenance. Paint is scratched off on wall and bath tub. Cracked faucet. Bathroom countertop stained. Shabby and old kitchen cabinets

They kept my $50 deposit i need that back on my card asap.

Did not realize this until 3rd attempt to get new keys that didnt work and clerk told us we were too many and couldn't stay. It was overall a low rate experience. I would say, this is more of a low rate motel experience. The website also said there was a pool. Not true. I thought it was too cheap to be true. Lost the money. I'm hoping to get deposits back since I lost the money's on reservations. This after a six hour drive, and we were tired.

My room looked nothing like the picture on the website. It needed to be redone. I was very nervous about staying there.

The place is a total dump. . As soon as you walk in you can smell marijuana. The property is severely neglected and the rooms are in despicable conditions. Broken baseboards, exposed low sitting breaker switches. Dirty everywhere. Worse part, the mattress with the springs sinking me as I sat to change my child. The TV didn’t work and overall and uncomfortable place. Cabinets black inside like mold, dirty refrigerator. I didn’t even let my baby walk in that room. We checked out and didn’t stay for the four nights we booked. We were quite uncomfortable and grossed out by this hotel. Do not go there!

Didn’t spend a lot of time at the room due to game schedule

The hotel is a extended stay it is used

Room smells and I could smell tobacco smoke in the bath when the went is on. Some one may be smoking in the unit below

Nice

The hotel management Changed room. Thestove was not working in the changed room. It was not a pleasant experience. Day staff were horrible. The night shift attendant was very nice and helping. I hope this helps.

The hotel was clean, but had to be shown how to operate the shower. The valve was a little confusing. There was a mixup about my check in,I requested a late check in and even called to confirm. I was delayed for 1 and 1/2 hours due to traffic and weather and my reservation got canceled but I was able to check in. But I was told there was a problem with my card and I had to use another card and pay again. Now I have basically paid twice. But overall it was a nice place to stay

The pictures didn't match the rooms. The place was run down and needed mayor repairs.

Good

Smelt really bad furniture was falling apart tv was broken

Staff was lovely. My family was staying until our home was ready so it was a nice staycation.

My room had no tv remote (this was very common) and so I didn’t realize til later that the main tv was completely cracked and not working until I got a new remote from them. The whole room was very old and outdated. The sofa couch looked super dirty with stains and would have not fit anybody on it. Didn’t even want to touch it. The hotel was not as advertised. There is no gym facility, no pool, no business center or meeting room. I let the staff know the next day the tv was broken and cracked and she said she’d let someone know and it would be replaced by the time I got back from church but after I came back 5 hrs later it was not fixed. Someone just turned the tv off. I asked again and she said she’d reach back out and I asked if there was another available room and she said she would let me know. So I went back and was not very happy but she did come to my room and let me know I could go to another room down the hallway. That room was much better and I was very grateful to be in a better room that had a table and I stained sofa. The chair was dirty though and so I decided not to sit in it. The towels were all dirty and stained except one. Thankfully I didn’t need all of the towels so I didn’t even mention that or the stained sink. Breakfast was almost non existent.

Was told the room I booked did not exist. Reservation was canceled but they still charged me.

Dont book here without calling. Showed up to no room available and have to way 10 BUSINESS DAYS for the refund.

All good

fresh air. the couch in our room was horrible. the room had a little table to eat at but no chairs to sit in. I'm sure there's more to tell but I'm done. DO NOT GO THERE!!

Qhirt

work

N/A

I went to Plano inn & suites and had a really bad experience so I booked the stay here, and it was very nice experience and stay. I would update the stoves, and get an ice machine. Other than that, it was pretty decent.

Great service

Outlets had space where my small children could fit their fingers and I found small roaches and wall had a crack and they didn’t even clean bathroom the second night also called to say I’d be late for check in and when I got there they said they had cancelled my room

This was a horrible hotel nothing worked the TV didn't work the shower didn't work it smelled like cat pee and vinegar there was a used condom wrapper on the floor by the bed the toilet ran all night the fire alarm was sticking out of the ceiling the carpet was tattered and there was no phone

4709 w plano pkwy, plano,texas-this extended stay was atrocious, no shower curtain, curtain rod coming out of the wall, no microwave,FILTHY, owner & management non existent

This property was dirty, outdated, and quite disgusting. The only positive was the young lady that was at the counter was extremely helpful in a very difficult situation the first room that she gave me there was no shower curtain and no shower rod. I came back to the front desk and she apologize. She upgraded me to a room that was a bigger room and much cleaner than the first but the showerhead did not work and I had to take a bath. I requested a blanket because it was very cold and I was told I would get one at 7 AM in the morning but once again, I want to stress that the young lady that was at the counter when I checked and did an excellent job in a very bad situation outside of that I would never stay here again, even if it was for $1 million dollars.

Terrible

Awesome

Yall canceled our reservation we had no where to stay with 3 kids and had to stay at motel 6 i'm not happy at all.

There were 2 roaches in the room

The lady at the front desk is very uneducated when it comes to her job. I booked through Expedia and paid the full balance, the front desk lady tried to charge my card a second time and then had me wait almost an hour for a manger to come in and fix the issue in 1min… on top of the unfriendly staff, they have a HUGE roach problem. You see them crawling in the hallway and in the rooms. My shower curtain doesn’t close due to the pole holding the curtain up is falling out the wall.. Please save your money and sleep outside!!! You’ll be way more comfortable.

The property is average

The rooms smells like smoke and dirty and they don’t clean room for a week at a time.

Frederick at this location provides excellent customer service whether it's something that I need in my room or I needed to adjust my stay. HE ROCKS

Rooms have wired smells to them and They have Roaches.

The general manager lacks professionalism and is beyond rude. I would think as a general manager you would set the best example for a guest but no she exudes a negative attitude that shows she has no desire to be there. Even the property lacks care. When I was there for 3 nights the latch to my door was broken and I was told maintenance would get around to fixing it, yet they never did. Definitely wouldn’t return.

The worst place ever! I run away from that place. Terri le stuff that is indifferent and slow . Promises does not deliver, hangs up the phones, . Garbage smell. Dirty sheets. Broken shelfs. Old , terrible stains on a carpet, have a video of others passing out from smells. Garbage can is inside on a first floor. Unbelievable.

there was no breakfast, and they said they served breakfast. very un-tidy

The room was appeared clean but once you looked closer, it wasn’t. The kitchenette was old with broken and in disrepair. There wasn’t even a bathroom door. I just took my suitcase and left, didn’t even stay for the 2 nights I paid for. This is my 2nd bad experience with this hotel chain in different cities. I won’t try them again.

Cool

The non-smoking room reeked of cigarette smoke, the sofa was torn and looked disgusting, the kitchen area looked like someone had beaten it with a baseball bat with missing handles on cabinets and dents on fridge.

Fredrick was a great service

It great place to stay if you need to

Great location and property for the value, also nice staff who value their occupants.

Property is ver run down with no working ac in the hallways

This hotel should not be in service. Horrible horrible horrible

My issues is not with the property but with expedia, my money was taken and no reservation was made,and I was unable to check in

The hot water pipe was leaking whole day in the bathroom tub and due to that the whole bathroom was foggy. Bathroom faucet was not working.

Nicole was extremely welcoming and helpful with any issues that came up like internet access

It was cool

The room was full of roaches, the furniture was old, paint was coming off the walls. Clearly this hotel is neglected to say the least. I was so afraid roaches would crawl in the bed, I hardly got any sleep, I kept the lights on. I asked about pest control and the young told me there's no pest control on weekends but frankly with the amount of roaches that I saw with the lights on, it's clear there's no pest control at all. I attempted to checkout but she told me since I'd already paid for both nights through Expedia I wouldn't get a refund! I'll never stay at another Extended Stay

Bugs, dilapidated accommodations Filthy floors, dirty microwave.

Almost things are not working right.

Was very dingy and there were roaches.

Fredrick Walker was amazing in assisting me. He made my check in an check out process very simple

They charge a deposit which was not listed. They DO NOT have any dishes or cooking utensils, there was no microwave or coffee pot. The hall I stayed in at the end by 2 other rooms was a dead body smell. I literally thought there may have been a Jeff Dahmer wanna be next door. The room itself smelled fine and was clean but I was pretty salty they didn’t have anything to cook with and no microwave when they advertised they did.

My family and I have been here for a few weeks. We haven't had many issues. The a/c was leaking a bit, but it's been over 100 degrees lately. I can only assume it's because of the extra work it has to put in. The staff members are extremely nice and very professional. They actually care about your stay. Ms. Nicole, the GM is a joy to meet. She definitely knows how to run a business. All of the staff and guests are really kind and considerate.