Extended Stay America Suites Dallas Plano

Nothing Very disappointed with our stay. The pool was not working, the rooms were not clean, and there were no early check-ins available even though we were told we were waiting for housekeeping to finish cleaning the rooms once they became available. The overall cleanliness was unacceptable, and to make matters worse, there was no breakfast provided. Unfortunately, our experience did not meet expectations, and I would not recommend staying here.

Property is good to stay for a longer duration as the inroom kitchen is good and staff provided basic cooking utensils and plate. The staff are courteous and we had to extend our stay a little longer which they did. The morning breakfast is minimal with granolas, tea, coffee, muffins and snack bars but at this price it was totally fine. Each floor had laundary facility that was very convenient. The localtion is great as it is walkable distance to many important areas. The best way to commute is still getting uber and lyft. Overall we had a good confortable stay. Some of the laundry machines are bit old but they had a renovation project going on so they will address this issue as well.

Gross, lights didn't work half the time, shower didn't work, and pungent odor.

Gross, lights didn't work half...

It was horrible Horrible

It was horrible Horrible

Hotel experience has not been great! I reserved a hotel with booking.com 1st issue Debit card scammed after reserving hotel had to dispute 300 dollars worth of charges and get new card 2nd issue Hotel called me day of reservation to tell me no suites available due to remodel starting this weekend for me Ellen and her mom who is disabled. They help me find a hotel in their chain in Richarsdson, I said I prefer the suite so Ellen’s mom has room to move around, Ok we found a hotel for you and it is 20 minutes away with a suite , great thanks ! After I paid for hotel! Little did they mention no elevator! So granny had to walk up 15 stairs to get to room ! Then lady at desk says if you want extra towels it around 2 dollars for them lol what! Get to the room it’s a suite full working kitchen great No dishes, No Coffee Pot no Sheets for pull out bed lol Just terrible all around !

I reserved a hotel with booking.com 1st issue Debit card scammed after reserving hotel had to dispute 300 dollars worth of charges and get new card 2nd issue Hotel called me day of reservation to tell me no suites available due to remodel starting this weekend for me Ellen and her mom who is disabled. They help me find a hotel in their chain in Richarsdson, I said I prefer the suite so Ellen’s mom has room to move around, Ok we found a hotel for you and it is 20 minutes away with a suite , great thanks ! After I paid for hotel! Little did they mention no elevator! So granny had to walk up 15 stairs to get to room ! Then lady at desk says if you want extra towels it around 2 dollars for them lol what! Get to the room it’s a suite full working kitchen great No dishes, No Coffee Pot no Sheets for pull out bed lol Just terrible all around !

Nothing We booked a room at One Location in Plano they called me day of my reservation to tell me they were starting a remodel on our rooms so they don’t have a room, then I asked them to help me find another hotel with a suite for us and a disabled mom , so they put us in a 2 story hotel with no elevator making a disabled woman walk up stairs to a suite room, I’m bout done with booking .com as when I reserved this hotel my debit card got scammed thru booking .com No if I need extra towels at this hotel I have to pay for them lol Hazelwood Inc and members stay away from these hotels

Nothing We booked a room at One Location in Plano they called me day of my reservation to tell me they were starting a remodel on our rooms so they don’t have a room, then I asked them to help me find another hotel with a suite for us and a disabled mom , so they put us in a 2 story hotel with no elevator making a disabled woman walk up stairs to a suite room, I’m bout done with booking .com as when I reserved this hotel my debit card got scammed thru booking .com No if I need extra towels at this hotel I have to pay for them lol Hazelwood Inc and members stay away from these hotels

Exceptional

Exceptional

The staff was nonexistent and not very helpful. Would not recommend this property if you like good service. However, the price was good.

Exceptional

This hotel is hot and humid. I don’t know any other way.

The listing showed a sofa bed, but it was broken and completely bent, making it impossible to sleep on. We were three people, but there was only one usable bed for two people. Because the sofa bed could not be used, one person had to sleep in the car late at night. Overall, the room was not as advertised and did not meet basic cleanliness or comfort standards. I would not recommend this hotel.

No dishes in cupboards.

Nothing Smell, bugs, coachroaches, stains,

Nothing Smell, bugs, coachroaches, stains,

The location The bed was hard as a rock the water pressure was awful the pool was broken so we didn't get to go swimming which is why we chose that hotel was for the pool and the breakfast the breakfast was stuff I could have got at the dollar store it was awful and the table they serve the breakfast on was so filled with dust and food that have been sitting there from the day before when we arrived and one of the staff members at the front desk was very rude

The location The bed was hard as a rock the water pressure was awful the pool was broken so we didn't get to go swimming which is why we chose that hotel was for the pool and the breakfast the breakfast was stuff I could have got at the dollar store it was awful and the table they serve the breakfast on was so filled with dust and food that have been sitting there from the day before when we arrived and one of the staff members at the front desk was very rude

I woke up to a roach crawling on my arm!

When we checked in to our room, the beds were not made and there was trash everywhere. The hotel had a bed smell. Tub was dirty. Breakfast had barely anything, but it was advertised as full. Do not stay here.

There were pubic hairs on the sink and bugs crawling all over the room. The guy at the front desk was very friendly.

Dirty noisy you have to was your own towels. No breakfast. Coffee sucks. Key card kept messing up had to keep getting it fixed. Smells like smoke in the entire hotel. Stair well full of people. Lots of traffic in and out of the hotel.

It took a long time to get assistance from the front desk it seemed like they were hiding to avoid customers. The bathroom shower was not clean and there was only scolding hot water no cold water. The elevator smells like cigarettes.

Very disappointed, very dirty

People are nasty at the facility, night shift front desk was nice and polite. Bathroom had no shower curtain and nasty roaches on the pull out bed.

room was dirty and had a smell like standing water - really stunk. the until had a small kitchen and had No fork for me to eat my meal - kitchen was completely bare. Next door neighbors were fighting and sounded like the walls were paper think. Breakfast is muffins you'd see is a highway gas station. Won't return.

Very dirty and cockroaches in the room. Nasty

Worst hotel we’ve ever stayed at. Terrible customer service. No one to check you in after 11pm. Rooms smell and beds are uncomfortable. Trash all over the property and in the staircases. No one cares. No hair dryers and no basic shampoo and shower gel. Carpets and hallways are full of trash. Would never stay here again.

Everything was good

This hotel is not up to par. Grab and go breakfast was a joke.b

Great

This place needs some renovations! It had a terrible smell and the bathroom was dirty maybe even stained. Do not recommend staying here for anything! Theres alot of extracurricular activities going on all night!

Despicable!!! We picked this place because they allow pets. We only stayed one out two nights booked. During check in, they asked that we only use the dog relief area for our pup and to please clean up after. As we expected. On our first time to take our dog out. There was no relief area, all green space around the hotel was covered in dog droppings. Inside had strong urine smell throughout the building. The room was filthy with hand prints and dirt smudge on all hard surfaces . Never again!

Staff wasvsuper friendly. Great stay

First night there was a bug that we killed. The room smelled. The next day we were able to move. The room was clean but needs updates. The breakfast was horrible. Coffee, tea, muffins, or fruit bars. The lobby and all the doors could use some Windex. The pictures on their website was more likely when it was new. The swimming pool was out of service. You could see the water was super green.

Waited over 30 minutes for the front desk to open. Called the reservation office and after another 15 minutes, the employee came out of a room from down the hallway, looking half asleep and dirty. Shirt was filthy and her customer service skills were nonexistent.

There was roaches in the cabinets, no ice machine, no extra towels, no sheets for the pull out couch, the mattress for the couch had stains, bubble gum stuck to the couch cushions

I just found out yesterday from speaking with a resident at ESA Plano which they stated their fees are ex amount and they are so behind, but me asking Nicole if I could pay a day late once my check deposited she stated "No this is a privately owned company " now I was faithful in paying for 3 months and the 1 time me of color ask I was turned down, so I decided to remove my business as well as myself seeing that this is very prejudice and I will send up a letter to corporate in regards to this matter.

I got locked out of my room twice and couldn’t find any staff to help took me over an hour to find someone

Its cozy, clean and a reasonable price. A bit dated but they are working on it.

Nice place, near everything. Needs a few updates.

Pool is open!

Room smelled like a truck stop. Sheets were not clean.

Hotel was nice, room needed to be more thoroughly cleaned

The man at the front desk was nice however we found bed bugs

Only good thing about our stay was the location. Free breakfast is just grab and go. No coffee maker in rooms. You have to request from the front office. But bring your own coffee because it is not provided. Chose this hotel because se it offered rooms that sleeps 6 with 2 queens and a pull out couch. The pull out couch had springs coming out and full of stains. There wasn’t any bedding for the pullout couch and when asked the front desk, we got 2 sheets but they didn’t have any pillows. There was a musky smell and didn’t realize until took our shoes off that the carpet was wet. Overall not a good stay. Oh, and to top it all off we were woken up at 3 in the morning to police knocking on the room next door trying to serve a warrant!

Upon arrival they did not have the room I had originally booked they did not have a room for. I needed two beds and they gave me a room with one bed

La cama manchada, la tina del baño también, la luz bien tenue, y is feo el cuarto.

Do not stay at this hotel. Room smelled like cigarettes, pool was completely disgusting, staff was never there and the bathrooms badly needed renovations.

No one was available at the desk when I arrived. I had to wait a while to check in. There was no breakfast provided as advertised on this website.

Room wasn’t clean, bed was uncomfortable. Breakfast was as lackluster

Area was nice, staff was nice. Room a little dated but clean.

The staff was excellent. Helpful and professional.

Great stay

Check-in was fine, room was clean but hot and no remedy was offered. Door alarm went off regularly as well as an electronic chirp that kept me from sleeping properly.

The pictures on Hotels were very deceiving. I knew we were staying in a cheaper hotel and I know better than to expect too much but this was very disappointing. The pictures show clean modern rooms and furniture. The furniture was worn, dirty and stunk. The door to the outside was close to our room but the door key would not open it. The water for showers was warm but not hot by any stretch. All in all this is simply a poorly maintained hotel that I suspect is scheduled for demolition and rebuild.

The pull out couch had a mattress that was brown and disgusting and smelled I asked the front desk for another one and they said that would get back to me and never did also the halls smelled and elevator it looks like people live there and seems over populated by them it doesn’t seem family friendly. Also not worth the money! We encountered someone cooking and the fire Alarm went off and it was not treated as a escalated matter nobody was notifying anyone felt unsafe after

Do not be fooled by the “breakfast included” statement. Breakfast includes packaged oatmeal or very small packaged muffins. Even the staff commented on how lacking it was. The bed was comfortable and the hotel was quiet. If you are wanting a cheap and safe stay, this will be acceptable. Just don’t expect much.

Good location and good value.

This Extended Stay Suites cuts corners on maintenance and house keeping. The building looks okay from the outside. Furniture in the room is very cheap particle board furniture. The closet had wire shelves and a few plastic hangers. I saw roaches in my room and the elevator is slow and sketchy. Getting assistance from the front desk takes a long time as they do not monitor the desk. Bring your own pillows as the ones here are very thin. It is obvious that the owner is cutting corners.

I had sewer gas back up into the unit during my stay at unit 112 in the kitchen sink. During the storm we had a back up and it didn’t flood but the gas filled the room. I tried to sleep in a giant fart. Whoever was above me ran laps around the unit from 10 to 3 am.

Great place

Quick weekend getaway

Room is dirty, smelling, bath tub & & sink had hair. Furniture is old. People bring dogs. I did not sleep4 nights. People jumping on 3rd floor. I will not recommend anyone. This is a horrible experience.

very clean

No power

Roach Infested!

I had my guest staying there. They informed me the room was very dirty and hair everywhere. Had to switch the room but second room had the same issue

Ok

Got in late and check in was a breeze.

The room was not clean, toilet kept stopping up, shower handles broken, unclean mattress on sofa bed had bad smell, not enough clean towels.

Quiet, very good location

It was ok. I would stay there again. I didn’t like that the microwave was broken. I also didn’t like that the ONLY room available was on the 4th floor. Overall… it was cool.

Woke up to a very large cockroach crawling on my arm. Switched rooms that had a very bad smell, and there were cockroaches in that one too. No one at the front desk seemed surprised when mentioned, which leads me to believe they know about the issue and do not care. DO NOT STAY HERE.

I had an extremely bad experience with staff, especially Frederick who was very rude and very non cooperative and is away from front dial most of the time where nobody attends to guests nor people who check in most of the time. Room was in very poor condition and no had to tell him I am complaining to headquarters to get SOME improvements to the room

It was an ok place. Good location. The room had a weird smell to it. But everything else was basic no problems

Dirty

Loved the room and the staff. Breakfast needs a big improvement. As well as coffee.

Not clean, trash in hallway, smell like smoke throughout the bldg.

The front office staff was non-existent. Their hallways smell terrible. Half the lights didn’t work. Couldn’t find the trash can. The bed was comfortable but minimal. The ac never fully cooled the room. Finally the coup-de-gra is their “complimentary breakfast” was coffee and granola bars. The doors leading to and from the sides didn’t work.

I booked it for a friend of mine who was in need of a short term accommodation, and he said he really enjoyed staying there.

Don't go by what the reviews say! Was very nervous about staying here b/c of the reviews that was left. Well after staying for here for the past couple of week's I can say this hotel done it's justice!! It was fitting for me,my daughter and my fur baby Very friendly staff, dog friendly and someone is always keeping the property clean! My only hing up was there wasn't a stove in the room.. but hey...you can't have everything!! Thanks for having a inviting hotel!

The stay was not so good, we had to change our room 3 times due to us not having hot water.

First despite of having a guaranteed reservation, we were told upon our arrival at 11 p.m. that there is NO reservation and we should go some where else. We asked for the manager and tried to call Hotels.com. After thirty minutes of arguments we, were given a room. The room was filthy, the carpets on the entire floor were dirty. We have never seen such a breakfast provided by the hotel. A coffee and a muffin??

I had to wait two and hours and was issued a no show cause the staff at the desk was sleeping for over two hours. Sad but true

Front desk employee was extremely unprofessional and unfriendly. The elevators were out of service, which was not disclosed to us until after we were checked in. We were put on the 3rd floor. The entire floor, including the room, smelled like urine. There was a fingernail in the bed which was made. That tells me that the sheets were never changed after the last guests. Everything was dusty. A massive roach crawling in the bed with me as I slept. Come to find out from the housekeeping lady the following morning that our room was supposed to be out of service and listed as dirty. But they checked us into it anyways. How nice. I’ll never stay there again.

They didn’t offer to assist us in locating a room at a sister hotel or offer any help whatsoever. So left to our devices we proceeded to go door to door in hopes that another hotel may have had a cancellation and could accommodate a party of six. Even though the Hyatt is across the parking lot from this place we stopped just to check. They had rooms and didn’t know what I was talking about regarding a power outage even though I could throw a frisbee from one hotel to the other! Don’t bother with this hotel and instead run don’t walk to the Hyatt that is literally just on the other side of the parking by Saltgrass.

Our trailer was stolen off our vehicle overnight. No cameras anywhere on property. Seriously? It's 2022!

Terrible

We were staying there we were told we had to leave while we were still checked in because they overbooked

It was kind of dingy and musty food smell, just looked and felt run down. Not what I expected for what I paid.

Didn’t stay! Overbooked! Had to look for another Hotel!!!

It took over 30 mins to check in. Room was not the cleanest. Shoes stick to the floor. Hardly any hot water.

it was

It is a nice Hotel, I just didn’t notice dog friendly on the website. I try not to do Hotel that are dog friendly. Was on the first floor started at 10:45 pm you heard lot of noise on the floor above us around 12 midnight it stopped. The room was a nice size and the price wasn’t bad. Love that it had a refrigerator and stove, 5 miles from the ford center.

Normally I'm never disappointed but I was disappointed this time around. When I got to the hotel to check in they had given my room on the 1st floor to another guest who had had some sort of a leak in their room. It took me 30 minutes to check in and then I was put on the 3rd floor which was difficult because I have 2 service dogs and my room was literally in the middle of the hallway I wasn't next to any sort of an exit. When I got in the room I noticed the garbage was full from the previous guests. The carpet was stained and the room had an odor but I just dealt with it because it was the only room they had for me and I was only staying one night.

Got to the hotel at 3pm to check in and our room wasnt ready until almost 2 hours later. Over the course of our 2 night stay, we noticed ants and other bugs crawling around the room.

When I arrived there the front desk showed no sign of life…… called from the spiderweb covered adams family phone in the lobby and still no desk worker. When he finally came up I was told the room was booked and that I could not have my money back… it resulted in me having to drive 2 1/2 hrs to Oklahoma at 3am

Room was nice and hotel updated. My entire family suffered bite marks. We checked out early due to discomfort of beds and the fact that the room beds and pull out had to have bed bugs. The staff was awesome and very helpful, they even refunded the night for early checkout.

Staff were kind. Room smelled terrible. Tried to get moved but no. Stuck to bathroom and kitchen floor like it was fly paper.

It was convenient!

Our check-in girl was super nice and did inform us after the fact that the elevators were not working. She did go try to find a maintenance man to help carry our luggage up 3 flights of stairs. I’m handicapped & my mother is elderly. I would’ve gladly paid another guest to help us, but no one came around. Same issue when checking out, no one to help. Also no house cleaning the entire weekend, there had been moldy food left in the microwave and just series of unfortunate events. I now know where not to stay next time.

Our room was not the room advertised. I complained about this to the clerk and was told that they are aware of the problem but corporate has to fix it. Basically they are falsely advertising and know they are doing it. It was so late by the time we got there that we had to take the room so we had to figure out sleeping arrangements for 3 adults and could not use the pull out bed because it was so filthy. I attempted to flip the mattress thinking that the bottom would be better but it was much worse, cigarette butts, hair, old food, trash, etc. And on top of this, the company cannot even afford to provide roll away beds. Want to talk about unprepared. What kind of hotel doesn't have a roll away bed just in case something goes wrong with a bed. Never again will I stay at one of these extended stay hotels. Get your crap together.

Location of room was in the back on the end. Hotel was empty

Dirty, and I felt that they didn’t take safety precautions to prevent the spread of Covid-19. Bugs in sink, toilet, cabinets. Couch torn up, Paid extra for a King and received a queen. Never going to this location again.

The cleanliness was not maintained at all and the second floor hallway smelled so bad I gagged. Towels were stained yellow.. dirt was all over the floors. Don’t stay.

Zero toilet paper in bathroom

Nothing in particular, the double chocolate cup cake was nice

They did not have a room for me and sent me away. I had to find another hotel.

Our reservation was not honored - they were overbooked because of the storms Sunday night.

Food in microwave, some one else's hair in shower, roach in kitchen. Reserved roon w 2 double beds and got room with 1 bed 1 couch....

Telling the manager the room is dirty I clearly say I’m leaving the room so you can clean it left my stuff away from reach and all of My stuff was looked trough and she claims that everything was in the trash horrible stay never again don’t go there management can even make up for their mistakes

Checking in was great! The room however was very small, beds were small uncomfortable, and room service never came tbe whole weekend. We had to go ask for clean towels and bed linens for pull out couch. Overall the stay was just ok. I wouldn't come back by choice to this hotel

Expedia and Extended Stay don’t publish when the company closes the pool. Called customer service (David in Indiana basically called me dumb), front desk was rude and on his phone, got locked outside because lock was broke, while 4th floor stunk, teen walking around in bulletproof vest, loud rap battle was going on all night, trash and clothes laying around outside... will never stay at an Extended Stay ever again and don’t trust Expedia anymore.

They lost one of our reservations and the room they gave us wasnt the one we booked