Dallas/Plano Marriott at Legacy Town Center

Only down fall which is not on the hotel was teenagers running up and down the halls and being very loud.

employee are helpful

Checkin was easy and the staff member was friendly and helpful. The room was comfy and clean. I used the gym and pool and both were great. Only feedback would be that local-area shuttle they offered does not go very late (6:30 pm) so would not be helpful for evening plans. Valet staff was grouchy when asked for info about it.

Loved that the rooms are carpet free! 👏

Pretty property. Nice large room. Loved that there was no carpet.

Amazing staff. Excellent stay

Great place to stay. Will stay there again soon.

Location

I came for a conference and hotel was great! Friendly staff close to shops and restaurants.. Would definitely recommend

No

Cost of parking

Great location near Legacy Town Center, where we had our meeting, with Starbucks conveniently on the property.

I love this hotel and the location is near to everything

Room was in a less than desirable location in hotel

Love the area. Nice and cozy!

Overall excellent breakfast buffet was great pool good well maintained as was gym. Hint make certain housekeeping knows you are there they missed us 2 days. Wii return again close to business location

Room and staff were wonderful. Outside grounds were not as well maintained as they have been on prior stays

Room was excellent… very clean and huge… Besides being the last room… it was a great stay

I had to pay $25 to park in the garage because there is no parking in the street.

The location and the pond across the street.

I will stay there again.

The hotel & breakfast brunch were fabulous!

Very beautiful scenery and located close to shops and restaurants. N/A

Great

Jay at the front desk was just a delight! He was very helpful and patient!

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The beds were the most uncomfortable beds I have ever slept on.

Great location plenty to do around the area

Everything was great, thank you. See u all soon!!

This is one of the best Marriott hotels. It is very well managed and maintained. The lobby space is very nicely laid out with places to sit, watch sports on one of the many TVs and the bar is phenomenal. Starbucks is attached with a nice patio space as well. Walk to the Shops at Legacy and enjoy a nice stroll around the lake, a nice way to unwind and enjoy the evening. Great location as well being right off of 2 major highways that offer quick access to the Dallas/Fort Worth area.

The bathroom floor look like someone had walk on the bathroom floor while wet. The shower a few pieces on hair.

Beautiful hotel and great location

Not as nice as I remember. Lots of patrons dining in bar area which made it challenging to order a meal or drink in a timely matter.

I could hear all the noise from the room next door. They need a noise cancelation barrier underneath the doors. If you want a quiet place to stay avoid this place during a convention. The lobbys were so loud because of all the guests.

Rooms too close to each other u can hear others. Parking is on the other side, bathroom layout is weird water drips everywhere because there is no dedicated tub

Small, staff not helpful and loud

The hotel had no record or note of the breakfast that I paid for so I did not receive breakfast on either morning. I was attending a conference and was not able to contact you at the time. I expect a credit for the breakfast. I did not receive. They had no record of the breakfast I purchased with my room.

Courteous Staff - Christmas friendly

We typically will stay here twice per year. It is convenient to shopping and dining. Love the fact that you can walk to most places and it’s a pretty walk. Staff have always been great.

The room and property were very good. Great location. However, the noise at night in the halls was a problem. Lots of teens staying and partying in the rooms, constantly chatting in the hallways until 2-3am.

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Clean rooms, clean building, and friendly staff

Solid

The couch has a dead spider on it.

It was nice

The bathroom door

We enjoyed our 4 day stay at this hotel. It had great service and we could walk to many shops or restaurants.

It was a great experience to host our Texas Women Conference! Staff was amazing!!!

Clean and friendly

When we drove up to the hotel, the valet attendant did not greet us or walk to the car. We got out and had to walk to the valet stand to get a ticket. Not happy with lack of service from valet.

Love this place and the area around it

We stayed here on our wedding night and had a great experience! The hotel was very clean, and the staff was super friendly and welcoming. One of our favorite parts was having a Starbucks right inside the hotel—such a nice touch. Would definitely recommend!

Nothing to report

It's in a really nice area with lots of trees and landscape and lots of things to do. The hotel was nice but there is not enough light; it is too dark int he hotel and especially the rooms.

Nice and clean. Very nice!!

Nice location.

No

Clean and very inviting

Decent, not worth the price tag

.

Service was top notch as usual. They went above and beyond.

I was checked in by a young gentleman named Reese. There was an issue with the availability of my room, but he and another gentleman cleared it all up quickly. Customer service was exceptional.

Bed could have been a lot more comfortable. It wasn’t bad - but it didn’t feel like a better bed than a lower rated hotel.

Beautiful hotel with great staff.

The weakest areas are the beds and bedding. Mattress wasn't the best and comforter need to go in the trash. Bedding need to be replaced.

The manager (obese female) extremely unhelpful and rude.

Property feels new and well maintained. The location is great, close to dining, ahopping etc.

Beautiful property and well maintained. It even smelled good.

Awesome place, nice staff and great area. Approve 100%

Easy check in and we got to our room and all looked good. The rooms are quiet except our toilet was loud when it filled back up the tank after flushing. The bed was very comfortable and we both slept well especially with the blackout curtains.

The Marriott is a perfect location and was a beautiful property. The service was excellent and we plan to stay again during our future trips to Plano!

Pretty expensive considering what you get. Not a bad stay by any means but, we frequently stay in Dallas and FW and considering my room view was their 2nd or 3rd floor rooftop, no driving service, you have to pay daily to valet, and the room was pretty basic the price point doesn’t make sense for me. We will probably visit another hotel next time.

Great hotel

Parking

AMAZING HOTEL & staff! So lovely to our children and the rooms were perfect!

Safe and quite

Excellent location, property, and staff.

Great staff, lovely hotel

The check in area manager was really helpful

Solid hotel. Great location and even has Marriott Club room. Hotel little dated but this is my third time and I’ll be back. Solid just not 5 star

Clean, modern, spacious room. Restaurants were delicious for all meals. Staff was helpful and delightful.

Quiet and close to great restaurants and shopping. Very friendly staff.

Great location, central to shops, restaurants, and other entertainment venues.

It is cool and easy access. We stayed on 4th floor and it smell very bad on hall.

Beautiful property and friendly staff!

convenient beautiful property with very nice staff

Honestly, wasn't impressed. I've come to expect more from Marriott, and hope to enjoy a luxury experience at their higher end locations. This wasn't that. The exterior and lobby decor had all the makings of a 4+ star hotel but thats where it ended. Room was filthy when we arrived. Every surface needed to be wiped down. The floor was obviously not cleaned. We booked the room because of the pullout couch, but there was no bedding on the pullout. So we just had to look at the gross stained mattress while it took the front office 1 hour to bring us sheets. Not ideal when you're trying to put kids down, missed their bedtime by an hour because we had to call 3 times to ask about sheets. Then when they did show up they just handed it to us didn't put it on. Then we ordered room service twice (one dinner and one breakfast) both orders were large for the whole family. But they came in cheap paper to go boxes, that's not room service, that's take out. Room service should be a cart or tray with silverware and plating and all the fixings required for a meal (condiments, coffee creamer, etc). Instead we were missing items from both orders, had to eat without forks or knives and use the bath towels for napkins. The best experience of the whole stay was the valet, they were great. Next time I'll take the family to the Omni for luxury, or if I want similar experience I'll just go to Holiday Inn.

Great location

We enjoyed the property and the staff. Both were excellent

Great

Pleasant staff nice room

Great place

All was as expected

The room was very clean and spacious, and the front desk staff was amazing. Lisa and Jay made us feel at home for our anniversary. Couldn’t be happier

Wonderful property. Great location and walking distance to many dining options and shops. Convenient to the tollway and plenty of parking.

Location is great , the staff is very friendly

The air was broken in my room and noise from kids running down the hall.

Location

Many

Loved it!

Loved the area!

Really great stay! Definitely will be back

Convenient and comfortable

Good property, staff at check in need better training and professionalism at this location. No need to tease people about their name or horse around in the lobby.

This is a really nice hotel in a really nice area. Walking distance to a lot of really nice shops, restaurants and places with nice happy hours.

Service was great. Lobby bar was lively but bartenders were accessible. Rooms are nice and clean. Hotel location was great for walking to dinner nearby. Lots of options!

Amazing hotel

I have stayed here several times before and it was perfect. This stay we had issues in our room and were moved to another room. That room had a terribly noisy air conditioner.

Wasn't able to order from the restaurant or get hot water in the shower but otherwise was very impressed.

This hotel and area are amazing!! It’s our getaway for a short weekend !

Everything was great, Starbuck’s on site was handy too. Only thing we didn’t like was the water temperature in the shower didn’t get very hot and the bed was hard as a rock. But we enjoyed our stay.

Very good Stay. Comfortable room and easy parking. Real nice area of Dallas.

Booked 2 queens on the reservation and all they had at check in was 1 King with sofa bed

It is near the main roads, but not on the main road so it is quiet. There is lovely pond/lake/Park in front of it and we loved sitting at the front of the hotel looking onto the lake with its super fountain with our coffee or drink from the bar. The bar area was very good, the swimming pool and gym area were well laid out and private to the hotel. Nice rooms - couldn't fault it.

I was in town for a conference and this was a great stay, the hotel is very clean the staff are friendly, the food options and shops are close by, I would highly recommend and will definitely return!!

Everything was great just would suggest microwaves in room

Charge me $ 16 even though I was connecting as guest

The property was beautiful, clean, locations exceptional and the service was great.

Uncomfortable bed, Poor cleaning, Also, the buffet (breakfast) was not worth it.

The outside was amazing. I loved the room as well but I really enjoyed sitting out by the waterfall