Courtyard by Marriott Dallas Plano/Richardson

Everything good.everything good

Very clean

Everything was great. Beds were so comfortable.

The towels in my room had hair stuck to them, which was honestly disgusting. I also found several hairs on the bed. I don’t know what their cleaning or laundry process is, but based on my personal experience, the room did not feel clean or sanitary at all. Another major issue is the noise. The hotel is located very close to the highway, so you can constantly hear cars and traffic passing by. It gets even worse when police cars, fire trucks, or other emergency vehicles drive by with their sirens on. If you are a light sleeper or looking for a quiet and relaxing place to stay, I would definitely avoid this hotel. The good part was that check-in and check-out were both quick and easy. Another thing I didn’t like was the parking fee. I did not see this clearly disclosed before booking, but the hotel charges $4.19 per day for parking. It’s not a large amount, but any additional daily fee should be clearly disclosed before guests complete their reservation. Overall, the quick check-in and check-out were probably the best parts of my stay. Between the cleanliness issues and constant highway noise, I would not choose to stay here again.

Great place to stay, very clean and friendly staff I love all the amenities.

Very clean, quiet comfortable room. Convenient for the activities we were doing. Convenient to restaurants.

Exceptional

Front Desk was Awesome at Check in

Superb

Exceptional

Clean room/Friendly Staff/Bistro Bar was closed for all 9 days of my stay and staff didn't know why but other than that the stay was fine.

Bad

Exceptional

Clean and nice staff Everything was perfect

Everything was perfect

This place was immaculate and the staff were amazing. Not a bad spot to be in. Close to a few things. Definitely felt comfortable with the area/location. CLEAN CLEAN CLEAN!

Very cleana in made to order breakfast. Room unique setup, love bathroom

It was good and enjoyed it

Price and normal size room I didn’t like that they charge me $8 for an unknown reason. I’ve requested an invoice to see the reason and they have yet to send one.

Price and normal size room I didn’t like that they charge me $8 for an unknown reason. I’ve requested an invoice to see the reason and they have yet to send one.

Everything was good

The manager and his staff were very professional, very helpful very polite and the place was spotless. I give them all the credit.

It's quite a functional hotel. The room was spacious and the bed was comfortable, but the pillows were too soft. The fridge and the microwave in the room were a good plus point. My booking was already paid but I was still asked to pay a deposit of USD 20 per day, out of which a total of USD 10 was deducted and I have no idea why. There was also a mandatory parking charge of USD 4 per day, although I didn't have a car. These hidden charges left a bad aftertaste.

Nicely updated and clean The doora on the outside of the elevators on the 4th floor, what are those for anyway?

Nicely updated and clean The doors on the outside of the elevators

Nicely updated and clean The doors on the outside of the elevators

The floor was off balance, crack on the wall, and the tile in the restroom was also broken and can tell the floor was not leveled.

Nicely updated and clean The doora on the outside of the elevators on the 4th floor, what are those for anyway?

I liked the location where the hotel was and the cleanliness. The floor was off balance, crack on the wall, and the tile in the restroom was also broken and can tell the floor was not leveled.

I felt like this hotel had all the bare minimum things required for an okay experience, but nothing that made me excited to go back

This hotel is poorly designed, poorly built, and poorly maintained. While it appears nice and mostly clean, there is so much else wrong. We requested an accessible room, only to find that such rooms are 2/3 down a very long hallway from the elevator! Accessible rooms should be immediately next to the elevators. Both my wife and high have trouble walking long distances, so this was very difficult for us. And the hotel only had one cart, which was in use when we arrived, so we had to make multiple trips from our car to unload. Poor design! The sound proofing of the room was terrible. We could hear all the traffic noise from the freeway, so getting a good night's sleep was very difficult. Poorly built! Worst of all, the accessible shower had terrible water pressure, and after the first shower, it just stopped working! My wife had to take a bath, which was very difficult for her to get down and back up again, but since the shower stopped working after she had lathered up, there was no choice! Horribly maintained!

Great location, very clean rooms. The customer service was excellent.

Quality coffee and breakfast availability. Amenities are a huge plus. Cleanliness was very comforting.

Quality coffee and breakfast availability. Amenities are a huge plus. Cleanliness was very comforting.

The staff was excellent, the mattress on the pull out bed was

Quality Room at an Affordable price. Also great location, and the staff was nice.

Clean and nice Not enough lighting for the center of the room but had alot of small lights

It was amazing, very clean,

I accidentally made a duplicate reservation and canceled the second one, which was obviously unnecessary. However, the hotel refused to issue a refund due to their policies. The mistake lasted only about five minutes and didn’t cause any issue or block the room I had selected. Even so, they kept the full amount ($600). It would have been simple to refund the money back to my card, especially since the other reservation was used. Very disappointing, honestly.

Its just ok, no complementary breakfast, no complementary coffee for christs sake. Just avg hotel with their hand out like a 4 star. Pass on the future

John, the overnight manager is amazing. Great customer service and he made us feel right at home. We stay here anytime we are in the Dallas area and we are never disappointed.

Very accommodating. Bar tender is amazing friendly. They welcome you like your apart of the family. 2nd Stay and will continue stay there will I'm visiting for work

Awesome place

Clean

Clean roo.

Everything was wonderful and the staff courteous

Room was clean and spacious. Staff was attentive. Items in convenience area very expensive but handy for a quick snack when we arrived. Charge for parking was never explained, just put on our bill. But parking garage assured of plenty of parking. Very convenient location

N/A

La cama no está nada cómoda ni las almohadas

The place was awesome and clean and staff was very nice and polite and helpful.

Very clean, and spacious room! Good location!! We enjoyed our stay!!

Wonderful

Room was nice and clean

Nice clean hotel, room was nice but our room location on the first floor was loud and there was constant banging.

The room was spotless and the décor was enjoyable. The only issue was the charging station did not work for our phones.

The cost of food vs the quality is absolutely horrible. I wasn't surprised to see hardly anyone using it.

Convenient

Clean

I booked 2 rooms and paid in full thru the expedia app. After our stay and reaching home, I see my credit card had been charged $49+ more for our stay. There was no incidentals that we made. We had no breakfast or phone calls. Nothing. No explanation of what the charges were for. I felt that I had paid the total price on expedia and that was it. If I knew what the charges were for I might understand but I was not told of any additional fees. This is a downside of the Marriot chain.

The room seemed outdated and was smaller than other Courtyards we've stayed in.. The room felt stuffy the majority of the time we were there. The thermostat only had AUTO mode and no option to switch between heat and AC. The front desk was courteous.

Mattresses were not very comfortable.

The AC was to loud interrupting my sleep

Really enjoyed the place

Me gustaron sus instalaciones y el área donde esta ubicado

There were restaurants and shops nearby. Easy access to the highway. The room was clean and comfortable.

We stayed four nights with breakfast - not worth the $11 per day extra for limited breakfast items. Parking maintenance is additional $3.8 each day. Staffs are great. Room is clean.

This was an Amazing Stay!! From the time we came in the door til the time we checked out!!! If I could give more stars I would.

Nice place for the price

It was overall a great experience

Very nice and clean. The pool was closed and they should have said that before check in. You could go next door to use that pool which was better than nothing but inconvenient.

Food was delicious and great staff! Will say breakfast is not a buffett its like a cafe!!

Arrived at the hotel never told us that the pool was out of commission because the county closed. The counter helped never let us know anything didn’t offer anything.

My day was very pleasant and clean

Didn’t eat there. Beds were great. Very comfortable.

Goodness

Nice property

Rooms smelled old & dirty. Also ac was not cooling in the room. And the outside patio by the pool area was very dirt a lot of trash & cigarette butts everywhere.

AC in the room didn’t work the hotel was very hot the 4th floor especially

Safe and convenience

The hotel was ok.. the problem is that cleaning is a big deal for.. found hair in the beds and in the bathroom areas. Small noticeable stains on the pillow cases. The walls had stains. The lamp shades was filthy. The corners of everything in the room had dust and or dirt in them.. the sofa chair had stains. Once again cleaning is a big deal. When I rate I give either a 1 star or 5 star and no in between. I gave them a one star.. please keep the cleaning at an all time high level In these hotel rooms..

Property was clean and the option of eating on site was nice.

Right off the highway

Clean

Excellent

Property was nice, but the AC in the room didn’t work well and the room stayed hot.

Thank you!

My son loved it

It was absolutely amazing

Solid hotel in a convenient area close to downtown Plano.

Not bad place

Great stay. Service is a little slow in the cafe downstairs but otherwise would definitely stay again!

N/A

Great stay. I do wish the handicap rooms were closer to the elevators. So not so long of a walk.

Ok

You have to pay for the breakfast that what I didn’t like

I need a wake all because I was so comfortable and it was so quiet I over slept

Very nice and comfortable!

decent rooms and staff is nice

Awesome

Great

The price is great, the property very clean, and the staff was very pleasant. Would recommend.

Staff was amazing!

Great place to stay! Loved it? Thank you

All was as nice as expected

I think it kind of ridiculous they make you write something just to make a review…..

⭐️⭐️⭐️⭐️⭐️

Great location, nice and clean!

No complaint.

It was a very nice, comfortable and safe stay

comfortable rooms, quiet area. not much in the way of dining in the area. did not expect to have to pay hotel a fee for parking, what that about. the phone charging systems built in to the end tables did not work

It was very nice. Friendly staff!

Charging fee for parking?

Did not expect to pay for outdoor parking. Seems a gouge.

near CityLine, but hotel parking is not free

Easy checkin service and clean

This is a really good hotel

Great

Receptionist Cristine manner, behavior is very root. Not polite and non co-operative. I was so upset with her behavior. Never ever will stay this hotel and no more trust Expedia. I called Expedia and they also said we are helpless which is unexpected. Really very bed experience. Just want to forget this experience.

Everything was nice and clean. I booked my stay online and paid extra for free breakfast. I was told later they did not have free breakfast but after showing my online receipt they did accommodate for one of our days.

Great overall stay