Courtyard by Marriott Dallas Plano Parkway at Preston Road

The property is very clean inside and out. The hallways were quiet and other than a little road noise my room was quiet.my room was smaller than the pictures made it out but that’s not an issue. The air conditioning is the best that I’ve had anywhere, it was so cold I had to up the thermostat!! If I had any gripe it would be that there’s no coffee or anything provided other than the in room coffee. There is a Starbucks in the lobby though.

Was very nicely decorated. Was very quite and enjoyable.

The room was pretty clean. We had some issues with the TV that took way too much time to solve. Front desk was friendly though

They didn’t clean enough for me

Everything was extremely excellent

No Continental breakfast, but I'll take clean and comfy over that.

Very clean

My room temperature was excellent. No noise on my floor. My room had all.the amenities. Everything worked.

The parking is great once you figure out what side of the building to park on

Very helpful, friendly and respectful staff. Allowed me to check in 4 hours early.

Good location

The room was clean and the beads were comfortable.

Great hotel great staff.

I stayed in a king size room that was nothing short of disgusting, there was pet hair and very visible stains all over the love seat and chairs which I'm allergic to, and it got all over my clothes. There was hair on the shower doors and what looked like remnants of the last guests shower products on the wall inside the shower.. walking around in socks was not an option because the floor was dirty and both the bathroom and the carpet smelled musty and unclean.. the ice machine was leaking and looked like it hadn't been cleaned in years.. the front desk offered me food from their bistro as a resolution to the issues of which I declined. At my checkout I spoke with staff who promised to refund half off one nights stay and was supposed to check to see if I could be refunded for a full night's stay, claimed they would email me to advise, never got an email or heard from anyone and they charged me full price for my stay. It was the worst experience I have ever had and I will never stay there again. If you appreciate cleanliness and respect for the money you spend I would suggest you never stay there either. I am extremely disappointed with the insincerity of the staff. I literally had to go buy Clorox wipes to wipe down the room since I didn't have time to change it being on a tight schedule..

Great place to stay. Thank you.

Safe area

My room was not cleaned properly as there was dried up throw up in the floor. The air conditioning worked when it wanted to. The place just looked dingy. Good thing is the bistro onsite but it was closed on Friday and Saturday for whatever reason.

No available free morning coffee in the lobby. No free breakfast.

Amazing and helpful staff

We loved the breakfast.

The bed was very uncomfortable. Other than that it was good

Clean room , comfortable bed, great air conditioner

One of the biggest issues was the breakfast situation. When we booked the room through Expedia, it appeared that breakfast was included. However, when we arrived at the hotel, we were told that breakfast was not included and that we would have to pay extra if we wanted it. The staff didn’t try to clarify the confusion or offer any solution, which was frustrating after relying on what was shown during booking. Another surprise was being charged extra for a third person in the room. This was never clearly mentioned when we made the reservation on Expedia, so it felt like an unexpected add-on once we were already at the hotel. Overall, between the rude service, the confusion about breakfast, and the unexpected extra charge for a third guest, the stay was disappointing. I expected a much better experience from a Marriott property.

The "store" had 16 different types of beer to purchase and no wine or other cocktails-in-a-can. Sixteen beer options? Really? I was under the impression that there was a complimentary continental breakfast. Not so!

The A/C in the room was very good. Staff were wonderful!

Courteous, helpful staff. Very clean room overlooking the pool and outdoor lounging areas. Extremely quiet hotel! Will stay there again😁

Our four-night stay was comfortable, with the room being cleaned twice. The staff was incredibly polite, and the free parking was a bonus. Nice location with plenty of food and dining options nearby.

I like that it was so closed to everything and the staff are very friendly and accommodating. The positioning of the bed to the TV, was uncomfortable to watch. The room was also very small.

?

Not open

Clean rooms

nice place

No me entregaron la habitación por la hora que llegue

The TV was dated and Didn’t allow my to connect my Xbox and turn down the volume without using the cable box. Also single ply toilet paper but other than the wallpaper coming off at the seams I’d say it was easy to access the room only being 3 floors max and the location is great

We had a tub shower. You could not pull the shower all the way up so the tub filled up when showering not pleasant.

Staff was very nice; clean rooms and comfortable beds. Very quiet.

Room was dirty. Paint in the room looked slapped together. Webs and dust in every corner of the room and we took a shower and slept with two roaches.

We stayed one night and did not have a meal there. Property was very clean and staff was courteous

The bar and bistro isn't open on the weekends. It was a huge disappointment because we had to go find somewhere to eat and drink after a long drive. The pillows were very uncomfortable and we had a restless night.

Great . Clean . Quiet . Welcoming. 👍

Very clean

There was an in describable stain on the floor near the bed as soon as you walk into the door as well as black stains on the pillow cases and the sheets of the bed. The light fixture above the mirror did not turn on as well. The only good thing about the whole experience was the black out curtains. If we didn’t check in so late and exhausted we would’ve requested a new room immediately. Outside the hotel looked sketchy too.

Amazing check-in staff, very friendly! Rooms were very clean and the bed was comfy.

No complimentary fresh coffee. No microwave in the room.

Clean, efficient rooms. Parking convenient.

Very nice upscale room's.

Friendly staff. Free parking. Quiet

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This was the first time we stayed here and man did we enjoy the stay. The rooms were very clean and didnt smell at all. The staff members were super friendly and helpful. We "some how" locked ourselves out of one of our rooms. The maintenance guy came from hime at about midnight to get us in. And, he smiled the entire time. We will definitely be returning for our future stays.

We really like the hotel and the staff aas very helpful.

This is a very nice hotel. Everything was neat and clean and in good working order. The happy hour only runs during the week so that was disappointing. The pool area and lobby are both very inviting.

Great Hotel! N/A

Hotel staff was wonderful. We were there for a surgery at the hospitals down the street and the staff went above and beyond to make sure we had everything we needed during our stay.

The hotel was nice and well taken care of. The front desk worker did not tell us anything about breakfast and the two days we stayed the Starbucks was not open at all. Also, I had to ask for towels from the front desk. There was no room service at all. It is a nice hotel that is in a quiet area. Parking was great. The room was fine but the overall service was mediocre.

Overall it was a nice room. Nice & quiet!!

Not much The staff wasn’t very helpful and upon arrival wasn’t sure to get in after a delay flight in the middle of the night the front desk was very rude!!

Disappointing

Quick check in, clean and plenty of parking

Old hotel....locks didn't work. The ice machine broke.. nothing worked. Phone broke. Bad mgmt

Also the layout of the room was awful. The TV was at a roughly 90 degree angle from the TV.

Convenient to all

We had a host of other significant issues that: We checked in at 2:00 am after a long day of flying and fire alarm testing began the next morning at 8:30 am. It lasted 6 hours!!! They said this was a fire emergency… but when the testing began, every guest had a typed letter underneath their door from the hotel manager advising them of this ‘emergency’ and letting them know they didn’t have to evacuate. I guess ‘emergencies’ look a little different in Texas. Later in our stay we had a 4 hour power outage. What else? The carpet in our room smelled musty. The water barely trickled out of the shower faucet. The room just wasn’t clean. I average 2-3 hotel stays per month and this is the first time I’ve ever left a hotel review. My advice: DO NOT STAY HERE!!

Loved having Starbucks in the facility. I have stayed at the facility 2 times. On the first stay, I fell in love with the facility and the convenience of being close to everything that we wanted to see and do. The staff has been very friendly and helpful each time that I have stayed there. The lobby has a cozy feel to it. There is a working fireplace, and TV's, making it a nice place to hang out. The room that I have reserved for both of my stays has been the larger double Queen room. It is roomy for our group of 4. The beds were so comfortable and quiet. I had a great night sleep. The bathroom area is one of the nicest that I have seen in a hotel setting. The shower and toilet area is separate from the sink with mirror above it. The room and bathroom were both very clean. Nice colors in room and lobby. There wasn't an extra mirror in the room. It would have made it easier for our group of 4 ladies to put on make up and do our hair in less time.

It was nice

Free hot breakfast would be nice. Eggs, meat, and/or waffles/pancakes. Current breakfast options were good, but rather expensive. Nothing.

Very good

Parking lots of people were double parked Twas annoying

Great property and excellent staff! Went above expectations!

Location was great for us, although it wasn’t the easiest facility to access. Once you figured out how to get into the parking lot it was ok, but lots of u-turning required on major streets to get in the parking lot. Room was nice, bed comfortable and great shower. Staff was very cordial and helpful. Ridiculous to have to pay $4.50 for a cup of coffee in the morning. Never before in my 73 years have I stayed at a hotel/motel that didn’t have coffee for guests in the lobby without having to pay extra. It was bad enough that room didn’t include breakfast, but having to pay for coffee left a really bad taste in my mouth (no pun intended).

Great economical hotel plenty of amenities would stay there again

My door lock was broken. My friend had water bugs in her room.

Poor service. Didn’t clean room or replace towels, service for food VERY slow

Very clean and friendly staff.

Phone was broken, no ironing board but there was an iron, a/c unit made a racket all night long and best of all the TV didn't work. Walked to front desk because phone was broken and told them all this and he said I'll be there in 5 minutes to help you but never showed up. We just went to sleep and will never stay there again. We paid more than surrounding hotels because we thought it would be nicer. It was much less than expected as nothing worked. TV worked? Ironing board to iron on ease and fix the damn AC that kept us awake half the night. Phone wasn't important til I needed to call front desk for help.

The front desk staff as well as the breakfast/bar staff were superb - friendly, helpful, and professional. The property condition needs improvement. I had to change rooms after my first night due to the carpet beneath the A/C getting soaked from condensation. Need more electrical outlets which are easier to reach. The exhaust fan in the shower is poor, if there is one at all. The TV picture was frequently scrambled - impossible to watch. Additionally, the breakfast offerings need to be better. One of the third-party agencies advertises this as a continental breakfast which it isn't. Great people but otherwise much room for improvement.

It’s all good

I had a procedure at hospital nearby. Since there was no room service I could not get water or food ordered from the lobby. My phone did not work for room 103. Otherwise the hotel is clean and comfortable.

I enjoyed my stay; very affordable and convenient space . Excellent staff.

Wonderful! Only criticism is there was no complementary coffee in lobby as I often see on other properties I've stayed.

great

No

Good

ALL GOOD except for parking!!!

Stayed on the ground floor right outside the pool and unfortunately there was a musty smell about the room, like the floor hadn't dried out. Also, the air unit was quite loud making it hard to fall asleep.

Room was on par with average 3 star. Stain on ottoman and no running hot water - took a cold shower. No attendant at front desk to complain that evening or early morning checkout. Spoke with someone from hotel by phone two days after my stay to complain about no hot water, but mostly about restaurant charges on my credit card receipt that I did not make. They acknowledged awareness of no hot water and told me would discuss the charge with supervisor and refunds would be made. Hours after that call, a receipt for bar charges was sent to me. The bar tab was a different person and another room, and mistakenly charged to my room. Week later, no credit on my card and unable to get hotel person on phone.

Great location for those needing Baylor Scott and White Plano Hospital. Nice updated room with comfy bed and nice shower! The pillows weren’t to my liking, but my wife had no complaints.

Breakfast available on property; location convenient to our Dallas-area family and graduation festivities. Property signage less prominent and difficult to spot; no safety bar on ground floor sliding glass doors adjoining parking spaces; strange sleeper couch design

Good location for what we were doing in the area. Would have liked breakfast included in our stay.

More specifically, Amein (I’m not sure of the spelling of his name) was super helpful. I wanted to change my room and he changed it for me without any issues. Super grateful as I wanted a room on the second or third floor because of the balcony. It rained the entire weekend so I wasn’t able to experience the pool but the fitness room was nice.

No coffee till 7am - would suggest earlier at 6 am

Good price for the room and great customer service.

Would be better if there was bottled water

Late night man acting like we were bothering him and we were there for surgery, we needed more pillows and ice..he played on his phone. Thursday night.

Close to hospital great for distance to hospital and quit and clean

Family time To see the eclipse together we my family Good price we got 5 rooms Everything was closer were we went

Lack of hot water, the bath products were empty

Very nice facility, friendly staff.

Family time To see the eclipse together we my family Good price we got 5 rooms Everything was closer were we went

Had a nice vacation

Friendly staff and nice property.

Staff was great and the hotel was clean.

The location was perfect for the places I needed to be. The pillows (underneath the pillow case) had an unpleasant odor. They should be replaced or at least washed. The bed was ok but not uber comfy. The air conditioning worked great.

The hotel was really beautiful and I loved that they have balcony. It was very clean and quiet and they guy that checked us in was very friendly and professional. This is going to be where I stay when I come to Texas.

You would sink into beds and shower had alot of hair in tub

I will stay there again.

Our room was fabulous. The people were helpful. Great experience.

Great

The room was small but had everything we needed, including the comfortable king-sized bed. It was quiet and easy to get in and out of the parking lot.

Remodeled property and they have wonderful front desk staff who make it a pleasant experience- Carlos, Amy are super nice.

Super fast check in, the hotel was very clean the whole time. Wasn’t loud at all. The bar was nice. I didn’t eat I. The bistro cafe so I can’t comment on the food. The only con really is the fact that you had to pay for breakfast.

Close to venue

I booked room online that time promise for free breakfast, I come for checkin receptionist say I didn't have free breakfast deal in booking.

Great front desk service, staff accommodating, kind and helpful. Location was just righ for my trip to Dallas. I felt safe. Room was clean and fresh. I would recommend this location.

Perfectly clean, consistent experience. The parking lot approach is a bit convoluted.

Check in was bad—door was locked, note on door to ring the bell. The guy that let me in was rude and seemed put out to be helping me.

I think this is a very typical "Courtyard by Marriott" brand hotel. I do not insist it is very special. But it was what I expected for Courtyard by Marriott brand hotel, I mean, it is reasonably comfortable. I had very good night rests there as I had expected.

I choose this hotel due to its location to Baylor. However, it’s actually really close to a lot of things. Good restaurants and shopping. The hotel itself has a restaurant that’s open for breakfast and dinner. I didn’t try it out this time but it had good options. The front desk staff was so nice and helpful. My room was clean and I mean really clean. I loved that all the rooms open up to the courtyard. The pool is nice and secluded. The bed was super comfy. I don’t have any negative things to say about this place.

The room was remodeled and very nice. The front desk staff was friendly and helpful. My room was not cleaned and coffee supplies restocked for my 2nd night stay. I had to go to the front desk for them. There was only one package of regular coffee. Luckily I had a cup to drink out of. I guess my room was just overlooked.

Front of the building was being remodeled but rooms were very clean.

Hotel entrance hard to find, under construction. Front desk was unhelpful till I asked about specific things. Generally poor customer service, not planning to go back to this hotel.