Courtyard by Marriott Dallas Plano in Legacy Park

Staff was great and hotel was very clean

There was a plumbing issue, so I was unable to shower one day during my stay. Thankfully, I belong to a gym that has a branch locally, so I went over there to shower. Good location, but constant freeway noise. In case it matters to you, there is no sun at the pool at any time during the day and little sun on the balconies.

It was what I needed for the night

The

I paid for a room with a balcony but didn’t get that room

Clean The breakfast that was included was a disappointment. Meager choices, all pre-made. Staff kept assuming that bfast was not included. Lady at the bistro so soft-spoken I could not hear her. Why not just have a buffet?

Clean The breakfast that was included was a disappointment. Meager choices, all pre-made. Staff kept assuming that bfast was not included. Lady at the bistro so soft-spoken I could not hear her. Why not just have a buffet?

Good

The staff was on point and very attentive.

Excellent location and a nice quiet area. Bed was absolutely fabulous to sleep in and we definitely would do that again.

Very courteous employees. Room was clean and comfortable bed.

This is our favorite place to stay in the Plano area. Easy area to navigate with lots of local amenities. Always friendly and helpful staff. This will always be our first choice in this area.

I had a great stay.

My daughter loved the lime or lemon water that is in the lobby. She would look forward to it every morning. The building was clean, and the outside was as well. The only thing was that the rooms smelled like dust, but other than that, it was a nice hotel.

Clean room. Request a room facing the courtyard

We had a free breakfast with our reservation, but when we went to the breakfast counter, they said my room wasn’t on the list, and we were denied breakfast. And we were rejected rather rudely. I didn’t readily have proof that breakfast was included, and we were in a hurry, so we left. I later confirmed we had the breakfast included. The excuse of the front desk was that it was a third party error. If so, that third party error will happen again and again. That third party serving breakfast represents the hotel.

Nice location was clean and overall nice room but bed wasn't comfortable at all. Was the mattress that swallow you and dont let you move. More of a firm bed person myself but other than that it was a nice stay.

Na

Na

Was here for a conference. Conference goers were told there would be a shuttle to the conference center. Any time we asked, there was no clear message on if the shuttle could be used.

Only negative was the shower could have better water pressure

Only negative was the shower could have better water pressure

Our stay was wonderful. We'll definitely come back. Room was clean, neat, and staff was pleasant. Thank you.:)

Convenient, clean, excellent font desk staff

Sebastian at the concierge desk greeted us/ explained the hotel layout/ pointed out the hallway to our room / and that additional parking was available and mostly would be more convenient and closer to our room. As there was an entrance on that side also( accessible with room key) so security was extremely good. The pool was very well maintained and excellent for a cold swim on a hot Texas day. I do have a down side point as I do not think the bottle water should be a $6,00 charge. Most of my stays the water has been an added comp. We will book again sometime in early October. Thanks for a great stay.

We were impressed with a room that was well presented unlike lots of other hotels. The view to the courtyard was nice and amazingly quiet. The lady at the front desk was greatly helpful to us. We will choose this place again

I enjoyed my stay. It was nice and quiet. The bed was comfortable. The room was clean. The staff at the desk was very friendly!

We enjoyed our stay.

.

Great customer service and very helpful

It probably wasn’t as bad as I’m making it sound, but you get off on a bad foot from the get go, it compounds you feeling of the entire facility. Unfortunately, the property itself was really nice, but 2 minutes after walking through the front door made the entire stay miserable. I had made the reservation for 4 adults, prepaid, no special requests, a simple booking. When I approached the front desk, as usual, I was asked for my name. It did not come up in their system. She I was asked for my license. No problem. I stood there at least 3 minutes before another work came out of the lady’s mouth. When she did speak, it was to tell me she could not find the reservation so I must not have booked their hotel. I told her I had a confirmation. She never bothered to even ask. I opened my app and showed her. I waited another few minutes while she kept tapping on her computer. I finally asked her”is there a problem”. She said. “Well, it’s just not in here so I can’t check you in”. I told her she needed to call somebody because I booked it, paid for it and even brought up my credit card receipt. She didn’t say, I’m sorry let’s see if we what we can do”. I told her to call someone, she said she couldn’t and u would have to call Bookings.com. I looked through my app and couldn’t find any phone number, only an email. An email sure wasn’t going to help me so I started trying to find a number online that I could call. Well, more than 20 minutes had passed. One of the others in my party came in to see if there was a problem. I started to explain and then the lady says she has the number to Bookings,com and I wrote it down and tried to call immediately. The number was no good. It said this number was not a working number, blah, blah, blah. I had it on speakerphone but she never said a word. I looked her and asked her for the corporate number for Courtyard. She tells me they wouldn’t be able to do anything because it was between me and Booking.con. I told her I didn’t care if they couldn’t help, I wanted the number. She started typing on her computer again, I assumed to get the number.

It probably wasn’t as bad as I’m making it sound, but you get off on a bad foot from the get go, it compounds you feeling of the entire facility. Unfortunately, the property itself was really nice, but 2 minutes after walking through the front door made the entire stay miserable. I had made the reservation for 4 adults, prepaid, no special requests, a simple booking. When I approached the front desk, as usual, I was asked for my name. It did not come up in their system. She I was asked for my license. No problem. I stood there at least 3 minutes before another work came out of the lady’s mouth. When she did speak, it was to tell me she could not find the reservation so I must not have booked their hotel. I told her I had a confirmation. She never bothered to even ask. I opened my app and showed her. I waited another few minutes while she kept tapping on her computer. I finally asked her”is there a problem”. She said. “Well, it’s just not in here so I can’t check you in”. I told her she needed to call somebody because I booked it, paid for it and even brought up my credit card receipt. She didn’t say, I’m sorry let’s see if we what we can do”. I told her to call someone, she said she couldn’t and u would have to call Bookings.com. I looked through my app and couldn’t find any phone number, only an email. An email sure wasn’t going to help me so I started trying to find a number online that I could call. Well, more than 20 minutes had passed. One of the others in my party came in to see if there was a problem. I started to explain and then the lady says she has the number to Bookings,com and I wrote it down and tried to call immediately. The number was no good. It said this number was not a working number, blah, blah, blah. I had it on speakerphone but she never said a word. I looked her and asked her for the corporate number for Courtyard. She tells me they wouldn’t be able to do anything because it was between me and Booking.con. I told her I didn’t care if they couldn’t help, I wanted the number. She started typing on her computer again, I assumed to get the number.

Amazing hotel with ideal quiet location.

Location was good, beds were extremely comfortable. No included breakfast. WiFi was ridiculously slow, the worst we've had in years.

Location was good, beds were extremely comfortable. No included breakfast. WiFi was ridiculously slow, the worst we've had in years.

Very quite peaceful good location close to everything It was wonderful

Very quite peaceful good location close to everything It was wonderful

Beautiful and neat N/A

Beautiful and neat N/A

Rooms were nice and clean beds were very comfortable. Staff was very helpful left before the breakfast open and didn’t use the bar but as I say, everybody was helpful and everything was clean would stay here again.

Very clean, great staff, and very nice property!

Nice area, Full not Queen beds, No free breakfast or hot tub

Nice area, Full not Queen beds, No free breakfast or hot tub

Enjoyed my stay! ☺️

Great room, clean, ac was great

Friendly staff, fast and efficient and was ready to handle any problem if any

Great stay. Everyone took good care of us.

Clean hotel all around, friendly staff, French toast was good. I do wish breakfast menu would have been provided prior to purchasing thru booking but it was good.

It was good. There was absolutely no breakfast options, which I’m sure the booking said, but we missed completely.

Location Beds are old and firm. The hotel was dated and could use updating. The girl on staff at check in was absolutely horrible. 1st no one was a the desk at check in for about 15 minutes then when she got there was in no hurry to check me in. The lobby was full of people which made her absence really even less excusable to leave area unattended. Then went to room called about tv issues was told to unplug it and then plug it back in. OK great move dresser and tv then plug it back in didn't work. Called and it took her about 15 to 20 minutes to move stuff to the room right next door. Hmm....

Location Beds are old and firm. The hotel was dated and could use updating. The girl on staff at check in was absolutely horrible. 1st no one was a the desk at check in for about 15 minutes then when she got there was in no hurry to check me in. The lobby was full of people which made her absence really even less excusable to leave area unattended. Then went to room called about tv issues was told to unplug it and then plug it back in. OK great move dresser and tv then plug it back in didn't work. Called and it took her about 15 to 20 minutes to move stuff to the room right next door. Hmm....

Clean and simple.

Did not get the break fast added to my stay Too many kids playing in the lobby

Did not get the break fast added to my stay Too many kids playing in the lobby

The hotel was very clean and quiet. The staff were so friendly and helpful! No free breakfast was my only complaint.

very good

5 stars for the value versus other hotels in the area, room was clean and comfortable, bathroom sink / counter was small. Breakfast was a bit confusing with pay in advance giving you a limited menu versus paying for other menu items, but we enjoyed the stay.

I was disappointed in our stay. The front desk was very kind BUT the restaurant had a broke oven so there was no warm food for dinner nor breakfast. There was a must smell and its an older hotel. The walls were buldgjng in areas. We had a balcony room on the 1st floor and it did not lock. There was a bar that held the door closed but a tiny tap and it would fall. There were no rooms to change us to.

Free breakfast was limited for my daughter since

Front desk clerk attitude was not welcoming.

Great

Good

Was amazing , the best place to enjoy with my girlfrend.

Great staff

The employees were very nice. The room was clean and quiet. A perfect stay

Room was very clean. Staff very nice.

Staff was super helpful and friendly. Rooms were clean and comfortable. Bar area was nice.

Excellent service

We could walk or short drive to shops/eating establishments

Balcony was a plus.

Always perfect

Great stay… 2nd stay at this property. Great staff and very convenient location.

Pool was being deep cleaned. Would have stayed elsewhere since was there for a state swim meet with kids that want to swim more. Otherwise hotel was clean and staff was friendly. I wish I would have been told about the pool.

Outdated

Good one

Centrally located. You cant beat it.

Solo trip to connect with girlfriends for game night

Ok

Great stay!

Staff not very accommodating. I had to speak to them first. Walls very thin. We could hear the shower and toilet next to us and footsteps above us. Enjoyed the balcony overlooking the pool! It would have been nice to have coffee and water available in the lobby when the bistro was closed between 10am and 4pm.

Very loud and the room was shabby, bed was small.

Nir really close to mich

Good

Nice and clean facility

Very close to a lot of dining and entertainment.

A clean, friendly and nice places to stay with.

Old

Awesome stay. Handicap room requested and response was exceptional. I asked for a wake-up call and I didn’t answer on time. They actually sent someone down to knock on door to see if I was okay. This happened two days. Exceptional kindness!! The only thing was there was no hair dryer in room. (and I didn’t call for one but I’m sure they would have brought one down)

Very quiet rooms

Good value but not a "budget" stay.

On the 3rd floor- Our room smelled like old gym

Great reception

Very nice staff and hotel is in great location for Plano!

I had a comfortable stay, the room was clean and comfortable - however my tv did not work and the staff didn't know how to fix it. I was told this was an issue in some of the rooms. I had my tablet and used the hotel's wifi service to stream content as a backup. Overall, friendly staff and a decent stay for an overnight.

Comfortable, clean.

Location is excellent, the king size room is not that big and the bathroom has little space to place your necessities.

We enjoyed our stay.

Nice staff and stay was good.

Booked online. Got there and they said the hotel was full and no rooms available.

Great stay for our family trip.

Really clean. Easily in and out and what I needed

The phone in 203 did not work. There was a clicking sound and I could not get a dial tone. It was worthless. I also did not have a cellphone. Very inconvenient.

Manager not accommodating--everyone else great. Not many hotels that do not offer free coffee--

amazing

This is a hidden gem! Walking distance from the dining area and business

The hotel was great. However, my room faced a busy busy tollway and the traffic was loud.

Friendly staff will recommend and stay again.

Amazing place. helped me with an issue and everyone was great. Thank you to Andrew for his help.

Everything

The Courtyard by Marriott was a great place to stay. We had a quick check-in and check-out. Parking was convenient. Overall a nice experience.

Room was clean and area was pretty quiet.

Loved the property but a few things were up to par.

Cosmetically - may be time for an update, but everything works like it is supposed to, clean, and smells nice.

easy parking

The usual “red-headed stepchild” room by the elevator/ ice machine. Also on highway side of hotel. “Punishment “for Expedia reservation.

It was a good stay. I didn’t really end up using, but prepaid so nothing was able to be done or so they said. Overall, nothing to complain about.

I enjoyed the brief stay

Rooms nice and clean. I felt very welcome. The bed was so comfortable.

The hotel was clean and staff was friendly. No vent fan in the bathroom and water in the shower took about 10 minutes to get hot, but otherwise a good experience.

Nice & clean we sure come back to stay next time in Dallas