Comfort Suites Plano East - Richardson

Pay attention to Detail pictures look nicer than it was. Curtains had holes and something black on them. Breakfast was supposed to be included, but there was none available when we left at 6:30. There was a big piece of tile flooring missing by the elevators that could be dangerous. And the price was $10 more once I went to purchase

Very clean and excellent experience.

The staff was ok, but they threatened to call the police on me when I checked out because I was waiting for my Uber. I showed them that my Uber was ordered but running behind and they said their waiting area was 29 minutes only. They were constantly sitting around, and the man that cooks the food was always slamming the dishes and complaining to guests that they never put anything back. Going as far as to yell at a guest. The hotel is under construction so there was constant noise and filth. The property has employees that sit buy nobodybto clean up the endless trash and cigarettes butts ..or dog droppings from other guests. I spent my birthday there and I had to clean the pool area and the BBQ grill...and scrub some gunk off the tables myself to have a guest come over. Pool is filthy as well. There are a huge number of transient people in the area but no excuse why the trash around the property is still laying all over. I stayed for nearly 2 weeks, but I was treated poorly, and there was no mention of the construction, or i would have stayed elsewhere. They had various snacks and drinks for sale in lobby but all way overpriced and outdated like the yogurt they tried to serve at breakfast everyday. I took all the outdated yogurt out and gave it to the staff and they just put it back in the cooler. I took it back out and said I'd call the health department. It was outdated by 4 weeks. This propertyhas the potential to be really nice..but its not. Not staying

Rooms were nice. Pool and hot tub didn’t appear to be cleaned, would’ve loved to use them but it didn’t look maintained. I think the hot tub was also cold.

Clean, quiet room. They're obviously in the process of making some updates, staff was very helpful. If you're sensitive to light, maybe bring an eye mask as the parking lot lights are very bright and the blackout shades have been installed a few inches away from the wall. Great water pressure and plenty of hot water in the shower. Convenient location but there isn't much immediately next to the hotel. The pool and hot tub looked great, we didn't end up using them. The hotel breakfast was nice.

Wasn't clean enough, had a weird smell. The tub was clogged and had hair in it.

The hotel was under remodeling, there were tools and carpets lying in one corner, it felt dirty and smelled weird.

Breakfast we horrible ?

The curtains wouldn't close all the way

The receptionist was very rude. I would not recommend .

The room was dirty and stinky, and never cleaned once. The property was full of gross dirty rooms and broken glass and construction stuff all on the outside and parking lot. The pool was nasty and not able to be swam in. Hot tub was cold.. only positive is the bed was cozy and nice.

There was a hot breakfast, which was really good. This place has been recently renovated, clean and in good repair. Nothing to improve in my opinion. It is not a luxury hotel, but is great for the price and all needs were met.

I only wish they had Netflix so I could log into my Netflix account and catch up on a couple of movies. Everything else was EXCELLENT!!!

I’m a big fan of coffee and they had a large assortment of liquid name brand creamers with a big pump. 😍

The room was large with lots of extras for a great price. The breakfast was pretty good except there was no coffee There was renovations so there was debris all over. The hallway smelled funny

Front desk staff and breakfast staff were friendly and helpful. The bed was comfortable. The breakfast was good.

Dont ever stay at this place,no face towels, construction zone, ac didn't work, no smoking rooms smelled like smoke believe it or not

The hotel was under construction and foregoing breakfast without giving a credit. Breakfast is listed on their web site; construction is not where to be found. The staff accused me of rudeness. WRONG - you get back what you give. They also accused me of lying when I passed info on to Expedia reps re my problem - no I was not making up anything. I did not have to; a complete nightmare. I managed to get a partial refund because I refused to spend 4 days at this location. The area is bad - strange people walking around too. The photos of the rooms are misleading. The rooms are small!!!! The photos show large spaces. Find another hotel, simple solution. I did find a much better one.

Not good. Under construction. Room was not very clean.

Nothing it is in the most ghetto area in Plano would not recommend I would have check the location first but I didn’t I just thought Plano would be a generally great area. The picture is nothing like in real life it was like a haunted house everything is under construction the room was scary the whole hotel was scary if you don’t want to get shot do not go out. I booked three nights but I only stayed for one instead. The worst hotel I have ever stayed that’s the place you stay if you are fine living with drugies and criminals.

The room smelled of cigarette smoke, it also never cooled down. The staff was semi freely, made arrangements for a 12 o’clock check out but that didn’t happen the cleaning lady kept coming in every 15 mins. There is active construction going on so the pics posted compared to reality when arriving is night and day. I wouldn’t recommend staying there. I won’t go back.

Breakfast was more than I expected very fresh and lots of choices. No problems .

Renovations, non working elevator, and uncleaned lobby made for a bad experience.

Good price, large clean room, comfy bed. Staff was very nice. Good breakfast! It’s under construction.. no sign, construction mess everywhere in driveway, stairways and lobby. I had to step over garbage and carpet rolls to get into the lobby.

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My conformation email said I could check in at 11 am when I got there after driving 4 hrs they wanted to charge me so I had to sit in my car until 2 pm. The elevator was not working then my room was on the second floor I have arthritis in my spine, I walked up the stairs and then they had put me in a room tat someone was already occupying so then they put me in a different room and the toilet was clogged so I called the front desk and was told I had to walk down the stairs if I wanted a get a plunger. It was a horrible experience and I will not return

Room is clean and plenty towels. Location is very easy to access. The elevator was not still under construction. I had to climb stairs with luggages. No late check out available

I wish the swimming pool was a little bit cleaner

Under construction without much concern for safety. Staff absolutely rude. Don’t count on breakfast-ran out of most things by 9. Hot tub didn’t work.

Hotel is under renovation, check in was hindered, reservation was not initially looked up (clerk wanted me to pay for prepaid reservation) and room did not have soaking tub as per hotels.com booking.

Under construction. Shower head was broke. Not enough towels. Bed was uncomfortable.

The staff were very friendly and helpful. However, during my stay, the front desk area and the dining area were under construction, so it was quite noisy.

Leaky shower and slow draining

Elevator was not working. The room was very damp, the floors were damp and the beds felt that way too. Also seen mold on bench by the tv. Breakfast was good. Wish the had fresh brewed coffee instead of in a machine.

The bedsheets was dirty that had stains on the sheets. The only good thing about the hotel. The AC worked very, very, very good.

It was in a good location, next to downtown. The couch was not very comfortable.

The room was absolutely filthy, roaches everywhere and a bunch of dead ones in fridge in room.. will never stay here again

The pool isn’t open

Everything was good but

My room had a used towel, amd smelled musty. We turned the air on and the room never cooled off. However, when leaving my room my daughter noticed you could see right into the room by the door jam and door. So we looked at other doors to see if it was a one off and it turns out most doors on the floor were damaged and had a peek hole. The staff was friendly but the cleaning staff could use a bit of training.

Bad attitude from staff !

The facility setup. Manager “Rocky”. The Chubby Lady was in an awful bad mood & told me because I overslept by 5 mins I wasn’t welcome back??? And that she would Not Apply my rewards points. When Mr Rocky asked her & all the staff to give me a fair chance. To move over. How long had I been at Studio… 5 years! She could use better social skills and her temper isn’t, & wasn’t pleasant at all. Painting was going on as well so, she could use a good talk. Reprimanded for her yelling at guest! And Bad, attitude. She acts like she may own the place I will not be back to this place for a while . Apologies accepted. Thank you kindly, Ms Donna Mills. Painting ect…

I liked nothing that's why I did not stay. From the outside the curtains were falling down from the windows. And when I got inside to see if I had prepaid. There was a person at the front desk complaining about her room condition. Gross

Clean and quiet Nothing

Again was a luvly experience worth each penny of mine.

Over all awesome stay

While the room seemed clean, the trash from previous occupants was still in both trash cans. The sheets and towels were clean. The hallway smelt awful and wasn't thoroughly vaccumed. I stayed from Saturday night through Tuesday morning...Monday morning I was awaken by painters in the hallway next to my room. Things could have been worse but doubt I will stay here again.

Jacuzzi did not function and the pool and jaccuzi were very dirty. General lack of maintenance and updates needwd

The hospitality was awesome.

Did not stay for breakfast.r The room smell, no coffee equipment, construction,and dirt everywhere.

I travel often, and have never experienced such terrible “hospitality”. Additionally, they stated they would not reimburse me, still charged me a cancellation fee when they were the once who forced us out. This could’ve ended in a tragedy with an ambulance being called for support and the staff there couldn’t care less.

The room we were given had a condom under the covers like they had just made the bed. We requested our money back but couldn’t get back since we made reservations through y’all. They did give us another room but the carpet was dirty and aticky

The elevator does not work properly, my husband was stuck on there for 30 min. Management was very unprofessional & did not want to accommodate us.

Limited breakfast

Clean and convenient

The breakfast was ok except the bagels were very hard, very dry. Coffee was not in the breakfast room. You had to walk to the area next to front desk. The sausage, eggs were bery tasty. I had one bagel but couldn’t eat it. Everything else with stay was great.

Weird smell to building but it’s ok it’s just an older building. Felt like the room was always stuffy

Nice employees, very helpful. Clean, welcoming.

When i arrived on Friday 13,2026, the guy at the front desk gave me a room but the toilet didn't work. He offered me to use the plunger. Well, the toilet didn't even have water in it to use a plunger. Then, he offered me to sleep in a room with one bed. Well, there were 2 of us and we are Teachers on a business trip, not 2 women that sleeps together. He also wanted me to still stay in the room with 2 beds but walk down the hall and use the restroom. I paid for 2 beds and a room with a working restroom. I did not wanna come out me room with my pjs on using a restroom down the hall. I paid for 3 nights but only stayed 2. I ended up going to another hotel that Friday night. I wasn't accommodated or anything. On Saturday, i called the front desk for a refund and they kept telling me that the manager was out sick and wouldn't be in so i couldn't get a refund. So they called somebody out on Saturday to fix the toilet. Considering, i had already paid for this room and couldn't get a refund i went back on Saturday to finish my stay. Never got accommodated for that Friday that i didn't stay. I ended up haven't to still pay out of pocket for an extra night and still didn't get accommodated for Friday. The only thing that the lady that came in on Saturday said to me was if you're gonna give a bad review, just don't do one at all because it will reflect back on her. I just looked at her. In the meantime, i have paid for a hotel room that i couldn't even enjoy and you talking about a revi

The room is clean but no room service throughout the time we were staying. The AC in my room was broken and made the room so hot in the night that we could not sleep. At 3 AM, we asked the front desk and help solving the problem. He admitted the AC broken but refused to do anything due to the rooms were fully booked. He gave no apology, no compensate. Instead he blamed us that we should tell him earlier about it if we want to switch room and we should request room service if we wanted to have it. We had no choice but checked out the hotel at 4 AM.

Clean room and the staff was great Great beds

Clean rooms, friendly and profecional staff

We love the front desk ladies! We stay here every time we travel to Dallas and they are always so nice and help us with our needs. The complimentary breakfast is always great, you can tell the cooks take care of everything! The rooms are always clean and comfortable.

Rooms and breakfast weren’t really up to par but the staff was really helpful and friendly.

Room was neglected; toilet not working, big sticky residue stain in the carpet as you walk in the door and refrigerator was not working properly. Gave my room away to another person who invaded our room. Asked for another room property denied my request. Contacted Expedia they took the property side and denied me a refund due to being the same race; and committed racial discrimination against in terms of a refund due to the inconvenience.

Staff and amenities such as breakfast

Clean room & bathroom, nice sheets, courteous staff, great location.

Good service

The AC did not work in the room, and the staff was very unhelpful in that aspect. Had to pay to move to a new room, and the AC didn't work there either.

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Clean room, friendly staff

The entire hotel smelled like marijuana and my 6 year old son had an asthma attack. We had to switch rooms and the smell was still disgusting and there were dogs barking all night. The staff is never at the desk and they all look miserable and half asleep. There is also a man living out of his truck in the hotel parking lot. It's not safe.

The room was spotless and the breakfast was delicious.

Love this place so clean and staff is so friendly

Staff was so nice and the hotel was very clean,will definitely be back and I definitely recommend this hotel to anyone!

Quiet area

Very comfortable bed.

The room was very spacious, and clean, but breakfast was limited.

No clening

The room was clean and it was a very good stay!

Rooms were very spacious especially for an older hotel

Clean room hot tub

Staff was amazing and room was great!!!

Its very nice here

Dirty room, hallway smells like marijuana

Room was dirty, sheets were stained and dirty, blood on sheets, dirty curtains and chair stains, dead bugs in the closet, furniture were chipped, staff was rude

Very comfortable!

Clean room

Multiple Front desk Staff not the kindest. Breakfast staff and cleaning crew were very warm and welcoming.

Great rooms

The staff is very exceptional making my stay a pleasure.1

The manager is rude and unwilling to help, do not stay here!

Not clean, Staff unwilling to help

Bed was comfortable and tv cable had good selections. The 24 hour coffee is terrible and it’s just instant on demand. Instant coffee never replaces freshly brewed Overall, hotel is very dated and it does not look like the pictures online. I don’t recommend staying here when there are so many other choices.

The staff is extremely pleasant and helpful, especially Gopi!

Our family booked several rooms for a funeral. We spent a lot of time out at the pool/hot tub area. The room was comfortable and the breakfast was good. There was an attendent constantly refilling breakfast options and wiping things down. Very clean and friendly staff.

Could be cleaned a little deeper. Add more towels in the restroom. A little outdated.

The good thing is that toiletries were actually a real bar of soap and shampoo was an actual brand name bottle not the mystery bottles of stuff mounted to the wall in the shower. Additionally, when are hotels going to get rid of tubs and install standup showers? And no grab bars in the shower! I will not return!

Good

Great hotel! Stayed here before, staff always nice and accommodating.

Great!

Absolutely would not recommend this hotel. Never coming back. The whole place is old, run-down, and dirty, with a terrible smell. The bathroom was disgusting. I didn’t even dare to use the shower. Worst of all, someone was banging on the door at 1 a.m., which felt very unsafe. Terrible experience, strongly not recommended!

First room they gave me was dirty and they moved me to a new one which the key card didnt work so it was a whole bunch of back and forth plus the linens were still dirty on the new room and the keycard didn't work the next morning either. Staff was pretty nice though

Pésimas condiciendo, demasiado olor a humedad y marihuana, cucarachas y el baño en pésimas condiciones

Over all ok, need more lightings in the room and cleaner

Totally surprised how clean and well maintained this hotel was!! Definitely would stay again when in this area.

Great location and quiet stay.

My room had a smell of mold/mildew. I didn’t complain because I was only in the room late at night to sleep (gone during the day) so it got the job done. But on my last night I saw 2 roaches! A parent & a baby one. More than likely won’t stay here again.

Wonderful place. Clean, comfortable and affordable! Highly recommend

9

Open the door in the hallway to air out the carpet. Smell dingy

Property not maintained well.

I would stay again

Staff always remembers me, they are friendly & helpful. When I am in Plano this is the only hotel I stay at.

Very comfortable bet and superb staff.

States there is a hot tub..nope..the thing they would call a hot tub had not steps or hand railing, water was cold and slimey.. The pool was not very good either. Front desk person was hard to understand

My stay here was very pleasant. The room was very spacious & clean. The breakfast selection was great as well. Hotel staff were great also.

I didn’t like that the mini fridge did not work and the smell in the rooms were odd. but overall it was a nice place, cheap and convenient

Aersome

Good Hotel and friendly staff