Comfort Suites Plano East - Richardson

The room smelled of cigarette smoke, it also never cooled down. The staff was semi freely, made arrangements for a 12 o’clock check out but that didn’t happen the cleaning lady kept coming in every 15 mins. There is active construction going on so the pics posted compared to reality when arriving is night and day. I wouldn’t recommend staying there. I won’t go back.

Renovations, non working elevator, and uncleaned lobby made for a bad experience.

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My conformation email said I could check in at 11 am when I got there after driving 4 hrs they wanted to charge me so I had to sit in my car until 2 pm. The elevator was not working then my room was on the second floor I have arthritis in my spine, I walked up the stairs and then they had put me in a room tat someone was already occupying so then they put me in a different room and the toilet was clogged so I called the front desk and was told I had to walk down the stairs if I wanted a get a plunger. It was a horrible experience and I will not return

I wish the swimming pool was a little bit cleaner

Under construction without much concern for safety. Staff absolutely rude. Don’t count on breakfast-ran out of most things by 9. Hot tub didn’t work.

Hotel is under renovation, check in was hindered, reservation was not initially looked up (clerk wanted me to pay for prepaid reservation) and room did not have soaking tub as per hotels.com booking.

The staff were very friendly and helpful. However, during my stay, the front desk area and the dining area were under construction, so it was quite noisy.

Leaky shower and slow draining

Elevator was not working. The room was very damp, the floors were damp and the beds felt that way too. Also seen mold on bench by the tv. Breakfast was good. Wish the had fresh brewed coffee instead of in a machine.

The bedsheets was dirty that had stains on the sheets. The only good thing about the hotel. The AC worked very, very, very good.

The room was absolutely filthy, roaches everywhere and a bunch of dead ones in fridge in room.. will never stay here again

Everything was good but

My room had a used towel, amd smelled musty. We turned the air on and the room never cooled off. However, when leaving my room my daughter noticed you could see right into the room by the door jam and door. So we looked at other doors to see if it was a one off and it turns out most doors on the floor were damaged and had a peek hole. The staff was friendly but the cleaning staff could use a bit of training.

Bad attitude from staff !

Again was a luvly experience worth each penny of mine.

Over all awesome stay

While the room seemed clean, the trash from previous occupants was still in both trash cans. The sheets and towels were clean. The hallway smelt awful and wasn't thoroughly vaccumed. I stayed from Saturday night through Tuesday morning...Monday morning I was awaken by painters in the hallway next to my room. Things could have been worse but doubt I will stay here again.

Jacuzzi did not function and the pool and jaccuzi were very dirty. General lack of maintenance and updates needwd

I travel often, and have never experienced such terrible “hospitality”. Additionally, they stated they would not reimburse me, still charged me a cancellation fee when they were the once who forced us out. This could’ve ended in a tragedy with an ambulance being called for support and the staff there couldn’t care less.

The room we were given had a condom under the covers like they had just made the bed. We requested our money back but couldn’t get back since we made reservations through y’all. They did give us another room but the carpet was dirty and aticky

The elevator does not work properly, my husband was stuck on there for 30 min. Management was very unprofessional & did not want to accommodate us.

Limited breakfast

Clean and convenient

The breakfast was ok except the bagels were very hard, very dry. Coffee was not in the breakfast room. You had to walk to the area next to front desk. The sausage, eggs were bery tasty. I had one bagel but couldn’t eat it. Everything else with stay was great.

Weird smell to building but it’s ok it’s just an older building. Felt like the room was always stuffy

Nice employees, very helpful. Clean, welcoming.

When i arrived on Friday 13,2026, the guy at the front desk gave me a room but the toilet didn't work. He offered me to use the plunger. Well, the toilet didn't even have water in it to use a plunger. Then, he offered me to sleep in a room with one bed. Well, there were 2 of us and we are Teachers on a business trip, not 2 women that sleeps together. He also wanted me to still stay in the room with 2 beds but walk down the hall and use the restroom. I paid for 2 beds and a room with a working restroom. I did not wanna come out me room with my pjs on using a restroom down the hall. I paid for 3 nights but only stayed 2. I ended up going to another hotel that Friday night. I wasn't accommodated or anything. On Saturday, i called the front desk for a refund and they kept telling me that the manager was out sick and wouldn't be in so i couldn't get a refund. So they called somebody out on Saturday to fix the toilet. Considering, i had already paid for this room and couldn't get a refund i went back on Saturday to finish my stay. Never got accommodated for that Friday that i didn't stay. I ended up haven't to still pay out of pocket for an extra night and still didn't get accommodated for Friday. The only thing that the lady that came in on Saturday said to me was if you're gonna give a bad review, just don't do one at all because it will reflect back on her. I just looked at her. In the meantime, i have paid for a hotel room that i couldn't even enjoy and you talking about a revi

The room is clean but no room service throughout the time we were staying. The AC in my room was broken and made the room so hot in the night that we could not sleep. At 3 AM, we asked the front desk and help solving the problem. He admitted the AC broken but refused to do anything due to the rooms were fully booked. He gave no apology, no compensate. Instead he blamed us that we should tell him earlier about it if we want to switch room and we should request room service if we wanted to have it. We had no choice but checked out the hotel at 4 AM.

Clean room and the staff was great Great beds

Clean rooms, friendly and profecional staff

We love the front desk ladies! We stay here every time we travel to Dallas and they are always so nice and help us with our needs. The complimentary breakfast is always great, you can tell the cooks take care of everything! The rooms are always clean and comfortable.

Rooms and breakfast weren’t really up to par but the staff was really helpful and friendly.

Room was neglected; toilet not working, big sticky residue stain in the carpet as you walk in the door and refrigerator was not working properly. Gave my room away to another person who invaded our room. Asked for another room property denied my request. Contacted Expedia they took the property side and denied me a refund due to being the same race; and committed racial discrimination against in terms of a refund due to the inconvenience.

Staff and amenities such as breakfast

Clean room & bathroom, nice sheets, courteous staff, great location.

Good service

The AC did not work in the room, and the staff was very unhelpful in that aspect. Had to pay to move to a new room, and the AC didn't work there either.

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Clean room, friendly staff

The entire hotel smelled like marijuana and my 6 year old son had an asthma attack. We had to switch rooms and the smell was still disgusting and there were dogs barking all night. The staff is never at the desk and they all look miserable and half asleep. There is also a man living out of his truck in the hotel parking lot. It's not safe.

The room was spotless and the breakfast was delicious.

Love this place so clean and staff is so friendly

Staff was so nice and the hotel was very clean,will definitely be back and I definitely recommend this hotel to anyone!

Quiet area

Very comfortable bed.

The room was very spacious, and clean, but breakfast was limited.

No clening

The room was clean and it was a very good stay!

Rooms were very spacious especially for an older hotel

Clean room hot tub

Staff was amazing and room was great!!!

Its very nice here

Dirty room, hallway smells like marijuana

Room was dirty, sheets were stained and dirty, blood on sheets, dirty curtains and chair stains, dead bugs in the closet, furniture were chipped, staff was rude

Very comfortable!

Clean room

Multiple Front desk Staff not the kindest. Breakfast staff and cleaning crew were very warm and welcoming.

Great rooms

The staff is very exceptional making my stay a pleasure.1

The manager is rude and unwilling to help, do not stay here!

Not clean, Staff unwilling to help

Bed was comfortable and tv cable had good selections. The 24 hour coffee is terrible and it’s just instant on demand. Instant coffee never replaces freshly brewed Overall, hotel is very dated and it does not look like the pictures online. I don’t recommend staying here when there are so many other choices.

The staff is extremely pleasant and helpful, especially Gopi!

Our family booked several rooms for a funeral. We spent a lot of time out at the pool/hot tub area. The room was comfortable and the breakfast was good. There was an attendent constantly refilling breakfast options and wiping things down. Very clean and friendly staff.

Could be cleaned a little deeper. Add more towels in the restroom. A little outdated.

The good thing is that toiletries were actually a real bar of soap and shampoo was an actual brand name bottle not the mystery bottles of stuff mounted to the wall in the shower. Additionally, when are hotels going to get rid of tubs and install standup showers? And no grab bars in the shower! I will not return!

Good

Great hotel! Stayed here before, staff always nice and accommodating.

Great!

Absolutely would not recommend this hotel. Never coming back. The whole place is old, run-down, and dirty, with a terrible smell. The bathroom was disgusting. I didn’t even dare to use the shower. Worst of all, someone was banging on the door at 1 a.m., which felt very unsafe. Terrible experience, strongly not recommended!

First room they gave me was dirty and they moved me to a new one which the key card didnt work so it was a whole bunch of back and forth plus the linens were still dirty on the new room and the keycard didn't work the next morning either. Staff was pretty nice though

Pésimas condiciendo, demasiado olor a humedad y marihuana, cucarachas y el baño en pésimas condiciones

Over all ok, need more lightings in the room and cleaner

Totally surprised how clean and well maintained this hotel was!! Definitely would stay again when in this area.

Great location and quiet stay.

My room had a smell of mold/mildew. I didn’t complain because I was only in the room late at night to sleep (gone during the day) so it got the job done. But on my last night I saw 2 roaches! A parent & a baby one. More than likely won’t stay here again.

Wonderful place. Clean, comfortable and affordable! Highly recommend

9

Open the door in the hallway to air out the carpet. Smell dingy

Property not maintained well.

I would stay again

Staff always remembers me, they are friendly & helpful. When I am in Plano this is the only hotel I stay at.

Very comfortable bet and superb staff.

States there is a hot tub..nope..the thing they would call a hot tub had not steps or hand railing, water was cold and slimey.. The pool was not very good either. Front desk person was hard to understand

My stay here was very pleasant. The room was very spacious & clean. The breakfast selection was great as well. Hotel staff were great also.

I didn’t like that the mini fridge did not work and the smell in the rooms were odd. but overall it was a nice place, cheap and convenient

Aersome

Good Hotel and friendly staff

Very comforting atmosphere and friendly staff. Great food choices in the area.

Excellent customer service.

It was a nice stay, quite, enjoyable.

The staff was very nice, hotel was clean, breakfast was typical. The hot tub didn’t work and they wanted a deposit that you weren’t told about until you arrived.

I think its renovate not long ago and everything looks good. The staff is very friendly, the room is clean and breakfast was included. Worth for the money

I feel that the hotel needs to upgrade. The building is very obviously and the rooms need serious upgrade. The electrical outlets were loose in the room. The furnishings are old and worn. The clost had a mirror door. The curtains in the rooms were filthy. We didnt even wanna touch them honestly. For the price its okay. But overall I wasnt comfortable there due to conditions of rhe room. They told me that the early check in fee is 15.00 when I called before we arrived. After we arrived theu changed it to 25.00. The parking lot had trash in them and alot of sketchy people hang outside at night.

I liked everything about the room but the tub needed some work, the water would pool in the middle because it was so worn down.

Everything was good, the room was clean and service was nice. Only thing is that there was no tv remote

Great place as always

AVOID! I am not usually one to write a review good or bad. Although, I do tend to rely on them and probably should make it more of a habit. However, this is the first time, I have left a hotel early. We booked for 3 nights. Arrived the first night and check in was easy. The room was old but not too bad. It was missing the shower curtain, bath towels, and TV remote at a min. I stopped at the front desk and asked about those and was switched to a second room. It still had trash on the floor from a previous occupant. The hallway had an odor similar to that of drugs and both my son and I immediately started getting a headache. We tried to go to bed around 10pm but our new room, on the second floor, looked out over the pool area. Other guests were enjoying themselves in the pool and around it at least until midnight - I finally fell asleep at that point, exhausted enough to tune out the noise. Prior to going to bed, I passed a couple of the other guests (more likely residents) and did not feel safe. We ended up blocking the door to feel safer. Breakfast did not even look edible - we ended up going somewhere else and not risking it. We checked out and asked for a refund for the remaining 2 nights. I knew it would be hit and miss for the first night but the other was still 24hrs out. They refused - the sure stay promise is a lie! I wrote all my issues down since the desk clerk had a hard time understanding. He did not seem surprised at all and offered no apology.

Awesome place, very cozy