Comfort Suites Plano - Dallas North

Nice

It was great

The breakfast was good however, the hot tub spa was not hot. We found some trash like bottle tops on the floor of our room.

Todo bonito y limpio, me gustó mucho el lugar

Always nice,clean n quiet snd and luv the jacuzzi

Good

I enjoyed my weekend stay. The front desk staff associate, Maya, was very kind and professional. She was always courteous when acknowledging guests. Whenever I passed by the front desk, she spoke and inquired about my stay to make sure all was going well. The breakfast provided was delicious and loved the free lemon infused water and 24 hr coffee bar. It was my first stay with Comfort Suites and I will definitely put this hotel in my travel rotation. The jacuzzi was also enjoyable and relaxing…the water could’ve been a little hotter, but all ‘n all it did the job to massage and relax the muscles! Thanks again Maya, it was a pleasure meeting you and Comfort Suites ought to be proud that you represent the hotel well!!!

Had to kill several big roaches this place needs to be exterminated!

It had a weird smell , toilet was clogged and didn’t have selections on the breakfast.

comfortable clean room and bed

Maya the front desk receptionist is amazing. She was so friendly and made time during a busy check in process making sure everyone felt important and taken care of.

No issues clean friendly staff No issues

This is affordable. Rooms are clean, smell clean, and best of all it is NOT pet friendly!! Which is a plus for someone with animal fur allergies! Skimpy breakfast on our last day. No cereal or fruit.

Parking was ample. Room was clean and comfy. Maya at the front desk was awesome

Great

Tv channels weren’t very good, allot of Spanish channels ended watching tv on phone. Bed was very good

The indoor pool and the breakfast That cleaning was every 3 days and that the WiFi didn’t work at the pool at all and one of the day the elevator was out of order and we had to take the stairs

We

Rooms were ok

Facilities were clean and staff was helpful

Great stay

Breakfast was fresh and was plenty. Staff was very courteous and helpful.

Good overall

The hallways had a bad odor because of the carpets. Also The toilets were small, the soap bars had no fragrancw

If I could give 0 stars I would!!! Rooms aren’t clean and they have bed bugs!!!!!

My 1st room smelled like smoke. They were nice enough to change rooms. Much better. The pool area needed some sweeping. Done immediately. Very good place to stay.

Pool was not clean Room was good

Great facility would stay again when back in town.

The room assigned to us was not smoke free. They then moved us to the 3rd floor. That room had a shower curtain that had several yellow stains.. The indoor swimming pool area smelled of mole. I will never stay at Comfort suites again.

Everything was nice this was my second time visiting the property

We did enjoy our stay.

Clean and nice - large king bed awesome

Been to cheaper hotels with a better breakfast menu, but overall it was still very good.

Very nice hotel at an affordable price

El personal muy amable y las habitaciones muy limpias, muy tranquilo la zona.

The room could of been more cleaner and better ventilated. Also we were told about an extra pet fee at the hotel but was never advised

The breakfast

The staff were very nice. Rick was amazing! Very professional. The room was not clean neither were the sheets I was given. They smelled bad. The bathroom toilet wasn’t working properly. The sofa bed was horrible you can definitely feel every spring in the mattress. If they had a cleaning company come to help it would be great. It also smelled like smoke & it was a nonsmoking facility. Won’t be back I’ll stay next door at a much nicer hotel.

The staff was awesome! Food was great!

Staff is awful.

Everything about this place was a wonderful experience!

I liked that the provided breakfast, pool, and gym The shower curtains were too small and the water spills everywhere on the floor

Only issue were the key cards, the 2 I had stopped working a few hours after issued.

The location was great. The front counter staff was awesome. They never cleaned our room or brought us clean towels.

It was hot in the lobby and room upon check in and the room felt damp and had a stale smell..The front desk clerk Ajah was not welcoming,friendly,nor did he provide great customer service. In the beginning he would not take a member of my group's license which was online. He claimed it was not a valid form of identification when in fact it was and once I proved it to him was when he decided to take it,but not before moving her out of line in order to take the other people that were in line which was unacceptable. He did not explain to me about the breakfast and all the other spill he explained to the other guest.He never smiled and showed no emotions..Also I thought it was very rude for the hotel to have their lawn service cutting grass right by the guest windows at 7:30/7:45 on a Sunday morning..So this stay wasn't the best,but it also wasn't the worst.

Room was spacious and clean. Shower curtain was torn and practically falling apart, sconce in bathroom was missing on one side and the lamp on bedside table had a defective lightbulb that was basically a strobe light. I switched it with the lightbulb from the other lamp.

Overall our stay was awesome, just wished our hotel keys didn’t keep deactivating so often. But other than that it was nice. The room stayed nice and cool. We also enjoyed the breakfast that was offered. Loved the shapes of the waffles they had.

Good

The elevator was small and slow

Location Canceled my room before I got there, claiming they needed first night even though booking confirmed. Terrible smell in hotel, felt dirty, one elevator that took forever

It was good first time ive been to a hotel that doesnt smell like cigarettes

Beds were comfortable Arrived at night and the outside lights weren’t working, making it feel unsafe—especially as a group of women. Parking was full near the entrance, so we had to park far away in the dark. Lobby lighting was poor and gave an unwelcoming vibe. The room had a strong humid/musty smell. Breakfast options were very limited. Overall, this is an older hotel that needs better maintenance and updates.

Nice rooms with great parking

Didn't even stay, the guy running the place acted like a complete child. They canceled our reservations without warning and then mocked us for being upset

Hot tub wasn’t working, breakfast was great!

It was a good overall experience

Not hot and I didn’t get my deposit back

Everything was great especially Jacuzzi amd comfortable bed

There was a smell when you walked through the doors which I thought was maybe just downstairs but it was a stale smell all over the hotel, even in the rooms. The bedding was still wet when we arrived , and to top it off there was a roach walking across the tv. My boyfriend by this time was scared we were going to get bed bugs and roaches in our baggage. There was another roach walking the wall on the morning that we left. We reported it to the front desk, for the guy to say they could get housekeeping to come do a thorough cleaning....what!!!! That should have already been done. Expedia should be banned on booking with these kind of trash hotels. Terrible 😔

The deposit lol

Upon entering the room, which got across from the elevator unfortunately, the had a very strange smell. My wife didn't complain so we rolled with it. The floors seemed like they needed to be steamed cleaned because they just felt gross. The bathroom floor was not level at all, so that made the toilet run all the time. My daughter took a shower and said the water pressure was bad and the drain didn't drain well at all. I booked this place specifically because my wife wanted one with a hot tub so she could get in it, but decided not to because there were way to many people in it the times we thought about going in. Saturday we had to grab and go for Breakfast, which there were some decent items. Sunday we had time to sit and eat the usual breakfast items these hotels have. The waffle batter was pretty thin which made them not hold up to the syrup.

Very clean and comfortable Excellent location and plenty of parking

Staff was extremely rude and very un accommodating. The water temperature would go cold fast and the water pressure was nothing. Our room phone did not work either. I asked to moved and staff refused too. He had maintenance in our room working on water temperature. He also wanted maintenance to work on phone while we were gone but I refused. I went downstairs to ask for towels & same staff member gave me a trash bag & told me, did not ask me to bring dirty towels to him before giving me new towels. Carpet was damp so could not walk barefoot. Also there was a bug we found on one of the beds but again staff refused to move us. Will not stay here again. He was not wearing name tag so do not know his name. Same staff guy for all incidents I’m reporting. Also when I checked out “Arjun” asked how my stay was & I told him “terrible”. He said “okay.”

The staff wasn’t very nice or talkative.

Everything

Great fun! Awesome breakfast and loved the hot tub!

First, breakfast was good, bed was comfortable... thank you! But our room is smelly, carpet was so dirty, our linen have some yellow spot, there was an ants. Around 11 pm started some people or kids running up and down the stairs, we heard pounding the floor while walking, talking so loud.

Great stay love the place and the hospitality

Beg bugs were in the beds.Got multiple bites on arms , legs , back. There were old untensils under the beds. There was no communication to when there would be cleaning to the rooms, stayed more than a day. The AC smelled.Hand prints on walls and oily handprints on doors of elevator and in elevator. Tables in rooms were sticky of something and just not cleaned, and the walls were also stcky. Who knows what was on head board. Will not be staying here again.

Beds comfortable Breakfast not great

It has a hut tub that the best

Muy lindo

First thing I always check everything in the room and when the toilet seat was lifted there was yellow pee stains, GROSS. I was taking a shower and they shut off the water in the middle of my shower, no notice next day they turned it off again while brushing my teeth, no notice! Went to get coffee and juice for my daughter saw a roach crawl up in the juice dispenser, so NO juice. My husband left a little complaint and when I went down to take my dog out she asked if i could ask him to take it down, uh NO!! Never ate the food to scared too. The elevator sounded like it was on it's last leg kinda scary. I will never stay there again and may not use Expedia.

Awesome clean hotel. Staff very welcoming pool and hot tub area very well maintained.

Shops were within >10 min

My stay was ok however the room was not clean, and staff had to come up and change the bedding and clean the chair.

The staff was very friendly, and our room was clean and comfortable. The AC and refrigerator worked perfectly, which made our stay even better. The kids really enjoyed the pool, and overall we had a great experience. We’ll definitely be staying here again!

Keep The property as clean as possible the pool was not working properly jacuzzi wasn’t working at all

All common areas were on FOX News when a local station with news and weather is what travelers’ need, especially at breakfast. Also the coffee machine was out of order and the juices, except for apple, were just cloudy water.

The breakfast was poor, not very many choices. The room was clean and nice though the phone did not work and the light by the door wouldn’t work either. Also checked in about 4p and within 15 mins of getting to the room as we are getting settled receive a call that we are too loud though that night and throughout the next day and a half heard nothing but running, doors slamming and foot stops but when we inform the from its will see what we can do as the doors continue to spa late into the night. The cleaning crew were amazing!!!

I would not choose to stay there again. The elevator has a distinct Oder….

Both the property were filthy and in disrepair. The pool area had beer bottles and trash everywhere (and dirty towels all around with no clean ones to use). The WiFi wasn’t working “due to some changes” according to the front desk. Staff wanted to be anywhere else and did not help resolve anything. The room had sticky substances on doors and mirrors, the room door didn’t lock properly and the jam was damaged. The toilet ran constantly after flushing. Oh and to top it all off people kept randomly banging on the doors and walls all night. We left the following morning and forfeited the additional nights we had already paid for because the GM “graced us with waiving the cancellation fee.” Do yourself a favor and just don’t stay here.

Yes

Ac worked great! Why no ac in bathroom?

Clean room with a pleasant fragrance.

Room service was poor. Although the room itself was a nice size, the shower curtain had visible blood stains, which was unacceptable from a cleanliness standpoint. We also did not receive daily housekeeping service, nor did anyone check in or knock to ask whether service was needed during our stay. There were also issues at check-in, as my reservation was placed under someone else’s name. One front desk employee repeatedly spoke over me, dismissed my concerns, and provided incorrect information despite speaking very confidently. Having previously worked as a hotel front desk agent myself, I understood the process and expectations, which made the interaction even more frustrating. The only positive aspect of this stay was the price. Unfortunately, the hotel had an unpleasant odor throughout, and the overall atmosphere felt more like strict security enforcement than hospitality. Based on this experience, I would not recommend this hotel to others.

Will come in stuff very clean and the pool and the hot tub are amazing

good

Other than that it's pretty comfortable. Staff is professional and considerate.

Everything was good.

The hotel is in a great location. The front desk man way very nice and helpful. The breakfast was good. The hotel its self was kind of dirty. And the entire place smelled of weed. Good place to bring a dog though.

Clean room, good food, nice staff

Floor is very dirty and roaches on the floor, elevator and room have a bad smell.

Room was great, staff was nice... however pool area needed clean and pool towels. Requested twice and didn't receive any.

Clean, friendly location.

Clean room. My card reader malfunctioned, so my card didn't work.

We arrived there was no customer service, he gave us the room key to a room that we could not access, when coming back to the lobby we were told that it would take a while to fix the door do we mind another room. He gave keys and asked for a 50.00 deposit and said no smoking! The entire motel smelled like smoke and was gross, the room stunk the refrigerator did not work when i called downstairs on my cell due to the room phone did not work he said we had to turn on the refrigerator ourselves, he said he will send someone to fix the phone never did! We continued our stay, then we started seeing little vistors (roaches) all in the bathroom, on the sink and on the walls on the walls in the living area! When it was check out I couldn't leave fast enough! Why you say i didn't leave sooner was because there were absolutely no refunds! Never again!!!

Great! Highly recommended this place

Room was spotless, bed was comfortable. Front day staff was fabulous.

The room was spotless, good breakfast and service.

Room was clean

Clean rooms, staff was nice and helpful.

Did not get to check in

Staff was very nice, pool was clean, breakfast was decent

Bath room pipes were broken. The keys for doors are breaking very easily

Elevator needs a good cleaning. Other than this no issues.

The bed was not comfortable at all. The hot tub was not hot.

The bad thing Is it disng had hot water

Very nice service front desk staff is awesome. Highly recommended.

The first two days were horrific. The hotel (especially the lobby) smell like cigar or weed. I don't know exactly what the issue was but it's terrible. The hallway smell the same. But somehow the room was okay. Not that bad inside the room. That's strange. This hotel has potential to be great if they clean it up well. After the 3rd day, they started to clean the lobby only and it was much better. I would not recommend anyone to stay here until they clean this place up. I had to check out one day early because of this issue. The moment that I leave the hotel, my clothes smell like cigar or weed.

Very clean

Nice room, great staff, good location

The staff was great. We had a couple of issues with dirty towels and no extra blanket. The front desk clerk was very nice and brought us more towels and blankets right away.

Great place great beds

I had a pair of roaches crawl off my night stand when I reached for my phone.

2) Bedsheets & Pillow covers are not sure washed 3) Apple/fruits with rotten spots 4) First time seeing coffee machine and setup is in the toilet :-( who makes coffee in restroom/toilet

The bathroom had obvious mold on the ceiling that was poorly repaired with paint over it.

Breakfast was good and had Texas shaped waffles. Staff were nice except for one guy at the front desk.

No hospitality came to give fresh towels, keys would stopped working several times and we had to have them reset.

Place kept clean