Comfort Suites Plano - Dallas North

Breakfast was good Room didn't match online description for accessible

Good

Indoor hot tub There was a glucose monitor WITH needle in the bottom of the tub. My son brought it to me and asked me what it was when he started his bath.

Y Y

Definitely would book again

Muy comido, limpio si viajar por trabajo o por placer

Superb

Nothing it was the worst room I had ever been in I went in checked in, went to the room it smells so bad we turned and left immediately. I called comfort inns and left a Complaint with them and booking.com and have not received any answer.

Staff was pleasant. Breakfast was good. Room had an musty smell. Noisy due to the location off the tollway.

Bad

Room had an musty smell. Noisy due to the location off the tollway.

Nothing it was the worst room I had ever been in I went in checked in, went to the room it smells so bad we turned and left immediately. I called comfort inns and left a Complaint with them and booking.com and have not received any answer.

The room was initially clean, however the next morning my girlfriend saw a roach in the room. I was shocked 😲, and surprised which caused me to be disappointed about that. I'm concern now about any future stays.

Unkept rooms and hotel was gross! Never had problem with comfort suites before this was the first. I’ll consider other options due to this encounter

Nice room

It was in a good location, there is food, gas stations and stores close to the property. The staff were nice, It was a quiet stay. Besides the BEDBUGS!! The place was a bit nasty. We rented two rooms and one of the rooms my mother in law stayed min and the other my family did. The one my mom in law stayed in, when she took the sheets off the bed to check for bed bugs there were bed bugs and what appeared to be blood smeared in the bed. Now, in our room, our 1 and half year old child was laying in bed ready to go to sleep drinking his bottle we noticed something crawling beside dia head and yep u guessed it. A freaking bed bugs. We tried to get our refund to stay at a different motel and nothing. If u. Don’t care about bed bugs by all means stay in that motel but if u don’t want that crap near u, your family or it getting into your luggage and clothes. I highly recommend a different motel. Now, I do understand that this sort of thing happens any where it can happen at the most expensive motel also but when they don’t do anything about it not even offer another room. That is a problem.

There was plenty of park and everything look professional and clean No towels at the pools, no lie I loved the stay it was clean and all but I feel like that’s one of the reasons the room smell wet and damp. If everyone dried there self at the pool they wouldn’t be dripping water all the way to there rooms. Lowkey felt bad that I was doing it myself!

There was plenty of park and everything look professional and clean No towels at the pools, no lie I loved the stay it was clean and all but I feel like that’s one of the reasons the room smell wet and damp. If everyone dried there self at the pool they wouldn’t be dripping water all the way to there rooms. Lowkey felt bad that I was doing it myself!

It was in a good location, there is food, gas stations and stores close to the property. The staff were nice, It was a quiet stay. Besides the BEDBUGS!! The place was a bit nasty. We rented two rooms and one of the rooms my mother in law stayed min and the other my family did. The one my mom in law stayed in, when she took the sheets off the bed to check for bed bugs there were bed bugs and what appeared to be blood smeared in the bed. Now, in our room, our 1 and half year old child was laying in bed ready to go to sleep drinking his bottle we noticed something crawling beside dia head and yep u guessed it. A freaking bed bugs. We tried to get our refund to stay at a different motel and nothing. If u. Don’t care about bed bugs by all means stay in that motel but if u don’t want that crap near u, your family or it getting into your luggage and clothes. I highly recommend a different motel. Now, I do understand that this sort of thing happens any where it can happen at the most expensive motel also but when they don’t do anything about it not even offer another room. That is a problem.

Don’t stay

The room was advertised as non smoking. It had a terrible cigarette smell. Asked for a different room and it was not any better. Sofa couch so old my daughter would not sleep on it. We left, then Expedia and the hotel both terrible at any discussion for a refund. I will never stay at a Comfort Inn and Suites again and closed my Expedia account and will never use it again.

So I booked this room for two nights. When I got there my key wouldn’t work on the door. Then the first room I got smelled like a dog died in it and the floors had stuff mashed into the carpet. I went back down to the lobby and got a new room. The second room I got also smelled absolutely terrible. My third room smelled okay but it wasn’t good. On top of that 2 lamps didn’t work, there were 3 baby roaches in the bathtub. The door to my room didn’t close right. Also it didn’t automatically close. It closed like your house door which I thought was weird. The hallways smelled like dirty weed and like old ramen. The elevator would all of a sudden work super slow and felt like it was going break down. The only thing good about this hotel was the very nice lady who worked at the front desk who tried her best and that pool and hot tub was pretty nice. We decided to leave a night early and requested a refund for the night we didn’t stay and were told to basically get lost by the guy at the front desk on the phone. The plaque on their door says 9.4. I hope you can get back to it because right now I’d give it a 3.4 Terrible experience.

Nice staff a wonderful warm breakfast.

This was the worst hotel I’ve ever been at, staff were so rude they looked at us as if we was not welcome their. We had other staff members such as (housekeepers) opening the door without knowing and saying “housekeeping” we also went to return some towels they said if the stain didn’t come out it would be up charge as if any other hotel has done that?? The water pressure in the shower was the worst it was only 5 lil strand of water. The pictures shown on the website was nothing as when I stepped foot in the hotel. The poop was good looking and all until you stepped foot in the water it was gross it felt slimy and it smelled so terrible, the beds had stains in the the headboard had hell of stains on them as if they didn’t know how to clean. This was the worst ever hotel I have been at and this would be the last time I visit this place. Thank you.

Well maintained indoor hot tub

One of the best rooms I've stayed in. Very very clean and roomy bed exceptionally comfortable. When in town definitely booking here

One of the best rooms I've stayed in. Very very clean and roomy bed exceptionally comfortable. When in town definitely booking here

Superb

Helpful staff with an indoor hot tub

The day staff was rude and the night staff were constantly not at the desk.

Breakfast was a 10/10!!! Pool area was stuffy and needed fresh towels but otherwise great. Rooms were spacious and clean but a little outdated.

Exceptional

Crowded

Good

My stay was great. Maya at the front desk was very helpful and courteous. Hotel and rooms were very clean and well maintained. Would definitely stay there again.

Cleanliness

Theres roaches

Staff went out of their way to insure that I had a good stay during a time of grief in my life.

First of all, change king bed to twin bed s add $15, & 2nd Breakfast is too simple. other than that, IS ok

Very good

Good

Staff was friendly and helpful. Was able to do late checkout since I was a choice member. Would recommend for anyone in the area

Bath water wouldn’t work without the shower head also running. The thermostat in the room was filthy. Only 3/5 of the hot tub jets were functioning. The elevator was in terrible shape, dirty, and took forever. Overall the place needs to be cleaned and maintained better. I won’t be back.

Great buffet breakfast! Friendly staff. Keycards worked intermittently had to go to staff for assistance twice for going into my room

The room smelled like weed got switched to two different rooms and both smelled the towels and sheets smelled

Great staff and location.

Staff was great. Food was good. Place could use an upgrade. Close to highway and McDs down the street.

Great room/great location

Stay was good. Staff canceled my room before arrival and got charged a room change and a cancellation fee of which I did not cancel on my own. Room we were staying in the AC was leaking out into the floor and was told that might take away from our deposit. AC was leaking before we even stepped into the room. Would have recommended if room was not canceled by staff and AC wasn’t leaking.

.

No me gustó nada nos habían dado un cuarto sucio pedimos cambiarlos de habitación y nos dieron otra no estaba tan limpia pero por lo menos no tenía mal olor

We use this hotel often in our travels we have always had a great experience. We come to the Plano area often. This hotel has a very friendly staff, a nice breakfast and a convenient location

Average at best

Nice

It was great

The breakfast was good however, the hot tub spa was not hot. We found some trash like bottle tops on the floor of our room.

Todo bonito y limpio, me gustó mucho el lugar

Always nice,clean n quiet snd and luv the jacuzzi

Good

I enjoyed my weekend stay. The front desk staff associate, Maya, was very kind and professional. She was always courteous when acknowledging guests. Whenever I passed by the front desk, she spoke and inquired about my stay to make sure all was going well. The breakfast provided was delicious and loved the free lemon infused water and 24 hr coffee bar. It was my first stay with Comfort Suites and I will definitely put this hotel in my travel rotation. The jacuzzi was also enjoyable and relaxing…the water could’ve been a little hotter, but all ‘n all it did the job to massage and relax the muscles! Thanks again Maya, it was a pleasure meeting you and Comfort Suites ought to be proud that you represent the hotel well!!!

Had to kill several big roaches this place needs to be exterminated!

It had a weird smell , toilet was clogged and didn’t have selections on the breakfast.

comfortable clean room and bed

Parking was ample. Room was clean and comfy. Maya at the front desk was awesome

Great

Tv channels weren’t very good, allot of Spanish channels ended watching tv on phone. Bed was very good

We

Rooms were ok

Facilities were clean and staff was helpful

Great stay

Breakfast was fresh and was plenty. Staff was very courteous and helpful.

Good overall

The hallways had a bad odor because of the carpets. Also The toilets were small, the soap bars had no fragrancw

Pool was not clean Room was good

Great facility would stay again when back in town.

The room assigned to us was not smoke free. They then moved us to the 3rd floor. That room had a shower curtain that had several yellow stains.. The indoor swimming pool area smelled of mole. I will never stay at Comfort suites again.

Everything was nice this was my second time visiting the property

We did enjoy our stay.

Clean and nice - large king bed awesome

Been to cheaper hotels with a better breakfast menu, but overall it was still very good.

Very nice hotel at an affordable price

El personal muy amable y las habitaciones muy limpias, muy tranquilo la zona.

The staff was awesome! Food was great!

Everything about this place was a wonderful experience!

Only issue were the key cards, the 2 I had stopped working a few hours after issued.

It was hot in the lobby and room upon check in and the room felt damp and had a stale smell..The front desk clerk Ajah was not welcoming,friendly,nor did he provide great customer service. In the beginning he would not take a member of my group's license which was online. He claimed it was not a valid form of identification when in fact it was and once I proved it to him was when he decided to take it,but not before moving her out of line in order to take the other people that were in line which was unacceptable. He did not explain to me about the breakfast and all the other spill he explained to the other guest.He never smiled and showed no emotions..Also I thought it was very rude for the hotel to have their lawn service cutting grass right by the guest windows at 7:30/7:45 on a Sunday morning..So this stay wasn't the best,but it also wasn't the worst.

Room was spacious and clean. Shower curtain was torn and practically falling apart, sconce in bathroom was missing on one side and the lamp on bedside table had a defective lightbulb that was basically a strobe light. I switched it with the lightbulb from the other lamp.

Overall our stay was awesome, just wished our hotel keys didn’t keep deactivating so often. But other than that it was nice. The room stayed nice and cool. We also enjoyed the breakfast that was offered. Loved the shapes of the waffles they had.

Good

It was good first time ive been to a hotel that doesnt smell like cigarettes

Nice rooms with great parking

Hot tub wasn’t working, breakfast was great!

It was a good overall experience

Not hot and I didn’t get my deposit back

Everything was great especially Jacuzzi amd comfortable bed

There was a smell when you walked through the doors which I thought was maybe just downstairs but it was a stale smell all over the hotel, even in the rooms. The bedding was still wet when we arrived , and to top it off there was a roach walking across the tv. My boyfriend by this time was scared we were going to get bed bugs and roaches in our baggage. There was another roach walking the wall on the morning that we left. We reported it to the front desk, for the guy to say they could get housekeeping to come do a thorough cleaning....what!!!! That should have already been done. Expedia should be banned on booking with these kind of trash hotels. Terrible 😔

Upon entering the room, which got across from the elevator unfortunately, the had a very strange smell. My wife didn't complain so we rolled with it. The floors seemed like they needed to be steamed cleaned because they just felt gross. The bathroom floor was not level at all, so that made the toilet run all the time. My daughter took a shower and said the water pressure was bad and the drain didn't drain well at all. I booked this place specifically because my wife wanted one with a hot tub so she could get in it, but decided not to because there were way to many people in it the times we thought about going in. Saturday we had to grab and go for Breakfast, which there were some decent items. Sunday we had time to sit and eat the usual breakfast items these hotels have. The waffle batter was pretty thin which made them not hold up to the syrup.

Staff was extremely rude and very un accommodating. The water temperature would go cold fast and the water pressure was nothing. Our room phone did not work either. I asked to moved and staff refused too. He had maintenance in our room working on water temperature. He also wanted maintenance to work on phone while we were gone but I refused. I went downstairs to ask for towels & same staff member gave me a trash bag & told me, did not ask me to bring dirty towels to him before giving me new towels. Carpet was damp so could not walk barefoot. Also there was a bug we found on one of the beds but again staff refused to move us. Will not stay here again. He was not wearing name tag so do not know his name. Same staff guy for all incidents I’m reporting. Also when I checked out “Arjun” asked how my stay was & I told him “terrible”. He said “okay.”

The staff wasn’t very nice or talkative.

Great fun! Awesome breakfast and loved the hot tub!

First, breakfast was good, bed was comfortable... thank you! But our room is smelly, carpet was so dirty, our linen have some yellow spot, there was an ants. Around 11 pm started some people or kids running up and down the stairs, we heard pounding the floor while walking, talking so loud.

Great stay love the place and the hospitality

Beg bugs were in the beds.Got multiple bites on arms , legs , back. There were old untensils under the beds. There was no communication to when there would be cleaning to the rooms, stayed more than a day. The AC smelled.Hand prints on walls and oily handprints on doors of elevator and in elevator. Tables in rooms were sticky of something and just not cleaned, and the walls were also stcky. Who knows what was on head board. Will not be staying here again.

It has a hut tub that the best

Muy lindo

First thing I always check everything in the room and when the toilet seat was lifted there was yellow pee stains, GROSS. I was taking a shower and they shut off the water in the middle of my shower, no notice next day they turned it off again while brushing my teeth, no notice! Went to get coffee and juice for my daughter saw a roach crawl up in the juice dispenser, so NO juice. My husband left a little complaint and when I went down to take my dog out she asked if i could ask him to take it down, uh NO!! Never ate the food to scared too. The elevator sounded like it was on it's last leg kinda scary. I will never stay there again and may not use Expedia.

Awesome clean hotel. Staff very welcoming pool and hot tub area very well maintained.

Shops were within >10 min

My stay was ok however the room was not clean, and staff had to come up and change the bedding and clean the chair.

The staff was very friendly, and our room was clean and comfortable. The AC and refrigerator worked perfectly, which made our stay even better. The kids really enjoyed the pool, and overall we had a great experience. We’ll definitely be staying here again!

Keep The property as clean as possible the pool was not working properly jacuzzi wasn’t working at all

All common areas were on FOX News when a local station with news and weather is what travelers’ need, especially at breakfast. Also the coffee machine was out of order and the juices, except for apple, were just cloudy water.

The breakfast was poor, not very many choices. The room was clean and nice though the phone did not work and the light by the door wouldn’t work either. Also checked in about 4p and within 15 mins of getting to the room as we are getting settled receive a call that we are too loud though that night and throughout the next day and a half heard nothing but running, doors slamming and foot stops but when we inform the from its will see what we can do as the doors continue to spa late into the night. The cleaning crew were amazing!!!

I would not choose to stay there again. The elevator has a distinct Oder….

Both the property were filthy and in disrepair. The pool area had beer bottles and trash everywhere (and dirty towels all around with no clean ones to use). The WiFi wasn’t working “due to some changes” according to the front desk. Staff wanted to be anywhere else and did not help resolve anything. The room had sticky substances on doors and mirrors, the room door didn’t lock properly and the jam was damaged. The toilet ran constantly after flushing. Oh and to top it all off people kept randomly banging on the doors and walls all night. We left the following morning and forfeited the additional nights we had already paid for because the GM “graced us with waiving the cancellation fee.” Do yourself a favor and just don’t stay here.

Yes

Ac worked great! Why no ac in bathroom?

Clean room with a pleasant fragrance.

Room service was poor. Although the room itself was a nice size, the shower curtain had visible blood stains, which was unacceptable from a cleanliness standpoint. We also did not receive daily housekeeping service, nor did anyone check in or knock to ask whether service was needed during our stay. There were also issues at check-in, as my reservation was placed under someone else’s name. One front desk employee repeatedly spoke over me, dismissed my concerns, and provided incorrect information despite speaking very confidently. Having previously worked as a hotel front desk agent myself, I understood the process and expectations, which made the interaction even more frustrating. The only positive aspect of this stay was the price. Unfortunately, the hotel had an unpleasant odor throughout, and the overall atmosphere felt more like strict security enforcement than hospitality. Based on this experience, I would not recommend this hotel to others.

Will come in stuff very clean and the pool and the hot tub are amazing