Comfort Inn Plano-Dallas

The hotel was okay. Just okay. We didn't have any "big issues" so to speak, but it took 24 hours to get an extra towel and two visits to the desk to request it, the breakfast was understocked both mornings and ran out of plates as well as food, and the room was a bit dirty and we never got any room service. The TV stand/dresser was damp under the fridge and water damage had removed all the pressboard coverings. We found a used braces rubberband in the bedsheets--which made us question if they had been washed after the previous use. We tried to call the front desk from our room twice and no one ever picked up. We had to go down to get any question answered.

Horrible experience. Hotel was despicable.

Great place to stay!!!

Good location. Friendly staff! Definitely needs a lot of work, rooms need to be deep cleaned from dust and possible mold in air conditioning unit, we coughed all night so this entire trip was horrible for my family without sleep. Half the light in the room didn’t work. The pool is closed due to it being green.

Great hotel to stay! Clean rooms, great staff!!

Nice and clean

Professional and respectful.

with the price you pay -you could get a nicer place somewhere else, I just needed to be in that location for my short visit. Staffs were friendly - older building and feels old and some molds in bathroom, carpet was wet and smelly - I did not say nothing since it was a one night stay. Breakfast was decent. Did not use amenities.

The lobby was hot & the air conditioner in the room was not great. The ice machine on our floor was out of order. The continental breakfast was late getting put out & didn’t get to eat at the hotel.

Was originally booked two nights. On the first night, the elevator did not work. The next morning, the fire alarm went off due to a broken pipe on a different floor. Staff shut down the water, and claimed they could not issue refunds without management approval, who was not available on the weekends. We returned the keys and booked the second night elsewhere. Management was emailed detailing the events and requesting a refund, but never got a response.

How helpful the check in person was but at the end didn't check us in the right way... 4 adults stayed in the room.and he only checked 1 and the check out person (Paddy) charged my card $20 without my authorization stating that I had sneaked in my brother and father when that was not the case. We checked in... was not asked how many people were staying... in small talk informed the check in guy it was going to be my brother, mother ,father and little daughter and he only checked 1 person in. I then went to the car and we 4 adults and my daughter walked in infront of the check in guy and he greeted them and told us to enjoyour stay.. When checking out the check out receptionist (Paddy) charged my card without my authorization and extra $20 for 2 extra adults and accused me of sneaking in 2 extra adults when company policy is 4 adults to a 2 bed room. I asked to talk to the manager and he refused stating that the manager wouldn't be back till Tuesday and Wednesday. I called on Tuesday and he answered and he then said that he was going to be out for vacation for 2 weeks. I called corporate and filed a complaint... they gave me the general managers email and asked me to call back the hotel and ask to talk to tthe manager. I sent the email to the general manager and the front desk manager and followed calling the hotel on Wednesday. Paddy answered and was extremely rude accusing me of sneaking in people and said it was the equivalent to stealing and that that was the reason he charged me $20 extra... which should have not been charged because 4 adults were allowed and that how many were in the room . He then said for me not to call again and to deal directly with corporate and that if i called again he was not going to let me talk to the manager. I feel robbed and extremely disrespected by Paddy. I hope this issue gets resolved and the cameras video and audio be reviewed because the check in guy saw us 4 and my child walk in after he checked us in and failed to report on his end we were 4 adults and one child and failed to ask aswell the number of adults. Paddy failed in reviewing the cameras and was extremely rude and accusatory towards me.

Not good

I and my family have bits all over us and the rooms smell moldy mildew but staff was kind

Location The cleanliness was not up to par, and the facility had no clean towels

Yes

No

Very good place to stay. Rooms were clean and staff was great. Would recommend.

location ... no wifi during my stay for 3 nights ... and my sheet has a blood stain ..

We changed rooms 2 times as the first room had a tv with the corner smashed out, the second room had a big red stair on the floor and smelled like old food. The third room was ok but I will not go back.

The pillows were fine The door was broken, the pull out was useless because you couldn’t pull it out all the way, the breakfast sucked not enough food, and the ice machine was broken. Check in took a very long time and I was just disappointed.

Couldn't control the room temperature, and it was a bit too hot

No wifi, tv didn’t work at all and bathtub was dirty and worn down

No elevator, no water for 2 days

Nothing I left and demanded a refund. The mold, the lack of water in bathrooms, the horrible smells, and the police showing up because of the unsafe conditions of people in the area.

It was in a decent area No hot water the last 3 days I was booked there. Allegedly a pipe busted.

I

Staff polite. Room clean. Washer dryer didn’t work. Property is dated. No microwave in room.

It was not like what it was advertised

Foul oders everywhere, changed rooms due to stains on the bed, second room had holes in the comforter. Not much effort put forward to maintenance. Side entrance doors didnt work.

No running hot water. Housekeeping attempted to steal my items

So clean and staff was nice and very accommodating It was all fine

I like that it was in a good location There wasn't any hot water during my entire stay.

There was no hot water at all in the hotel. The fire alarm went off at 11 PM. It did not stop until 1 AM. It was horrible. Nobody was interested in helping and no hot water to take a shower.

The facility was dirty The fridge and microwave weren't operating There was no hot water There was the smell of marijuana in the halls and elevator

There was no hot water running, pool was filthy

EVERYTHING. Switched two rooms Both were nasty as heck.

This was a ridiculous situation, they had everybody that was at the hotel, staying on the fifth floor and no elevator working that needs to be told to the customer ahead of time, my coworker had to climb five flights of stairs in this place is junk I will never stay here again

Ac didn’t work in the first room they gave us then there were roaches in the 2nd room. Hallways smelled like smoke. Whole place was a disaster. We checked out immediately and asked for a refund.

There was hair on the beds and the floors weren't very clean inside the room.

Elevators went done the night we gone there and they were down all weekend. The place kinda looked like it was falling apart, missing ceiling til

I think this property has more potential to be better. I can tell it used to be really great. A few cosmetic issues.

Elevators were out of order the entire weekend. No accommodations were made to move us from the top floor to a more suitable ground level room so we climbed 5 flights of stairs all weekend. No accommodations for moving us to a lower level room when the elevators were out all weekend. They should have called an on call elevator service to repair the elevators for their customers!

Elevators were out all weekend. Room was on the top floor of the hotel. No accommodations were offered to us to move to a lower level room and they knew I wasn’t happy about climbing 5 flights of stairs multiple times a day!

The rooms was filthy and the staff was no help what so ever

Limited breakfast options when the menu was hard boiled eggs. No meat.

The rooms where in terrible condition. There were Stains and hair on the sheets. There was what seem to look like blood on bath room floor. Overall terrible experience i have yet to hear back from the manager in regards to receiving my Refund!

Rooms need serious maintenance

We had a great stay.

My room was okay, but the hotel over all was not that clean. They did not have a vending machine like it states on online. They had all the chips in a bucket.

The toilet and the shower were both broken. I mentioned to the front desk attendant. They apologized but didn’t seem overly bothered.

No elevator, towels or blankets in initial room. Changed rooms twice

The tub is dirty

Peeling wallpaper, flooded carpet in the lobby for 2 days, no a/c in the hallway, leaking toilet and sink, stairwell door propped open, parking lot lights over the entry not working.

Nothing at all Outside property is dirty, it’s dark ,people hang around on the back side. Once you enter the floor seems like they have never sweep or mopped the floor. Tables and chairs are dirty. Something is not right with this hotel. Police have to check for sex trafficking and drugs. My first room was a mess disgusting. Bed made me itch .

Great experience.

Ok

It smelled like smoke and the smoke detector was unplugged. I feel like I shouldn't have to pay as much as I did I would like a refund.

This place was not what I thought . I should have walked out and left when I arrived but I was out of town with work . Staff was not friendly. Elevator was down the whole 2 days I fret and stayed there due to I was out of state didn’t know area . Over half of staff couldn’t speak English. I normally don’t give negative reviews but this totally irritated me. The staff stated they only had rooms way on 4th floor per elevator was down. I had to walk up 4 flights of stairs with a bad knee . Young guys i asked if they could help which carried my luggage and computers. I’d never made it. I felt stuck due to walking down steps and having to come back up 4 flights . Stayed in room the entire stay . I’m totally irritated . At least be professional and courteous. Comfort Inn in my state was very clean and staff was friendly. This place looked like ghost town. Not that many vehicles at all in the parking lot but sold out other floors . I get it this may be considered extended stay with whatever living there . Totally apolled and stepped down to even stay there. Loud noise of folks arguing all night . I almost just left and threw my luggage down the stairs but I had computer equipment the same night I checked in . Called housekeeper to get me some towels and come get trash . The individual didn’t dump trash . Was horrible. Trash stayed in room the whole time . Totally unsanitary . Dust everywhere in bathroom . I had sanitizer I threw in shower uhhh I’m tired of discussing this nightmare

The restroom, the bathtub the water wouldn’t go down The heater wasn’t working and wires were exposed The interior is falling apart walls are all messed up No remote and code internet,try to call downstairs no answer!!! Elevator is not working had to walk three flights of stairs to our room 😡 The icemaker wasn’t working I spoke to Nelson in morning and told him all the problems we had with his hotel he only said sorry!!!

The room smelled like fresh cigarettes. There were stains on the carpet, on the bed and the lamp. Every single piece of furniture was visibly dirty. The towels that were provided were dirty and had hair on them. We had to go buy our own towels, cleaning supplies and air fresheners. To top it all off, there was a lipstick kiss stain on our door. The stay was absolutely terrible. And will never be back.

I went to my room, no door knob/lock. Next room, no remote and tv didn't work. Next room, tv didn't work. Next room, heat didn't work. Finally 5th try, everything worked. Terrible experience. At 1 point the front desk guy said do you need a tv? Really? What else is there to do in a hotel room? Run don't walk from this place. Wasn't even offered some kind of discount for the repeated inconvenience.

Elevator didnt work rooms are not that clean and smell got room at 5th floor

This stay was a nightmare! The elevators didnt work, there were no vending machines & ice machines did not work. Eventually there was no runnin water! Or carport lights, so basically your just paying for a bed to sleep in.

The elevator was broken, cigarette burns in the toilet seat, ashes smeared into the walls everywhere, the whole 4th floor smelled like cigarettes, there was blood on the lamp shade, beer cans and trash in the hallways thrown around, I wouldn’t stay here again. It was quiet over night though.

The room was clean and spacious. Bed was very comfy and staff were polite. Easy check in.

The elevator was not working and rooms were available only on the 5th floor. We were not informed before checking in about it. Had to climb stairs with luggage. The bedsheet had hole in it. Shampoo bottle was empty in the room. The staff was also not helpful.

Great staff. Helpful and accommodating. Need are hard. Was hard on our backs. Rooms clean. No hair blow dryer.

Excelente servicio d parte d todo el personal

Bugs crawling around. The staff was very nice on a positive note.

Great customer service

The property had several repairs going. The smoke detector in the room was covered up in plastic, there was condensation stains on the ceiling. The towels were poor quality. The gym room was small, and minimal equipment.

Bagels were not fresh, the bread was dried out. The apples available had been there a while. Great choice of coffee creamer but poor quality coffee. The other items unsure of, didn't try.

The hotel was clean everybody was very nice my bed was amazing

didnt get a 2 room bed like I booked. Pull out couch was dirty and wasnt made. I asked for it to be cleaned and made I was handed a fitted sheet.

On top of everything the property canceled our reservation for no reason the same day as the reservation

Bathroom not clean. Tub had hair in it.

Mold on the celling Dirty room Leaking fauset

One of the worst hotel experiences I have ever been to. No lights in parking making feel like I would get mugged or robbed. Inside of the hotel it looks as if they have never did any touch ups since being opened walls and floors were coming up hotel smelled like weed throughout the halls and once we finally got to our room the tv was broke so he moved us but the options were go to a room that smelled like cigarettes or to a room where the water pressure would make the shower head come off.. so throughout this whole process I would say they need to close down and renovate as well as put some damn lights outside in the parking lot!!!

Very clean

The girl working the counter was the rudest person I've ever encountered at a hotel. Her attitude was 'Why are you here' I felt like I was not only a burden but like I was definitely not a welcomed guest. I will NEVER!!!!! Return here. The halls were filthy. This place is NOT REMIDELED as the website claims.

The overall condition of the property and the rooms were poor along with the breakfast. They have seriously let that place go downhill and I’ll not be booking anymore stays after this weekend.

Great

No Business Center - only a small room without a printer or computer to print travel documents. No real wifi- 10mbps down, 10mbps down. No blow dryer. No lights on at the entrance at night.

They left the front door open with access to the stairs. Anyone could walk in. There was a leak so they tried to dry the water with Texas heat. Mold every and in our shower. Bugs killed and stuck to the wall. One of the worst hotels I have ever stayed at!!!!! 0/10000000!!!!!!!

Toilet handle broken, elevator not working, and fire alarm out of ceiling.

They do not allow 3rd party refunds. Be prepared when you cant sleep at night when a random person tries to enter your room at 3 am. The elevator is out. The floors were soaked...Management didnt care and let me check out early with no partial refund. If thats what it take to fix the building than take it.... Expedia is trying to give me a 25$ gift card... why would I book through this if the hotel won't honor a proper cancellation.

Perfect place/location. Elevator was down for a couple of days.

All of the things in the room looked like they were falling apart. This was by far the worst hotel I’ve ever stayed in & will never stay in a “Comfort Inn” again. Stay anywhere but here!!!!!

Good location. Hotel elevator was out and AC took 1 hr to cool tghe hot room.

Hotel is falling apart. Save your time and money. Moldy walls and active dripping all over lobby and hallways. Rooms have non working fire alarms. That’s a city violation!!

This was the worse hotel in my life! The person up front was nice I believe Trey he came and got the big bug that was flying in the room. Minutes later another one appeared frm under the bed. I fear bugs so much. I cld not stay and left at midnight and had to search for another hotel. Did not stay the 1st or 2nd night. Tub was nasty old. The smell was pet smell. The entrance had wholes in the ceiling. I demand my money all returned.

The property has several unlisted issues. The swimming pool is unusable due to green algae. There is no air conditioning in the halls or around the facility, and the AC only works properly in the lobby. The air conditioning units in the rooms did not function at all. We had two rooms, and our request to change them was refused by the staff and management. Additionally, the soda machines at breakfast were not working. We attempted to have breakfast three days in a row, but there was no food available other than muffins and bagels.

We loved how quiet the area was. The rooms were nice smelling and super clean. The carpet in front of our original room was soaked with a water leak. The staff changed our rooms immediately to get it fixed. 10/10 would come here again.

the breakfast is good.

The entrance was not appealing. The carpet was soaking wet, and the elevators were broken.

No a/c in the hallways.

IT stunk when we got in the room the smoke detector was removed the bed was dirty.

When they are at the front, they are on their phone and do not even look up to greet you. The hotel itself was hot in the corridors, but air was felt in the rooms. Nothing is inviting about entering this hotel and it never got better. At one point, both elevators were out of order, but then only one of them was fixed to work. On the third night of our stay there were no towels to use for bathing, only towels to dry off. There was no resolution was given to this matter, nor was one attempted to be figured. The whole building could use an upgrade and customer service training needs to be implemented. I would not recommended this hotel nor would I stay here ever again.

This hotel needs someone with an eye for detail. All of the interior doors look dingy. They need sanding and painting or replacing. The ice machine on the second floor is not working. Our room had an empty facial tissue box. There was only one face cloth. The a/c did not cool well. The refrigerator had a frozen up freezer section, but the frig did not cool our drinks.

Decent place to stay and convient location for what we needed.

Hot water and big soft towels

The hotel looked good from the outside,but get inside the air only worked in the lobby once you passed the lobby it was hot until you made it to your room. Only once ice machine on first floor so if you needed ice you have to go all the way to the first floor to get it. We stayed on the second floor where there was a foul odor by the elevator like you legit had to hold your breathe not to gag. The rooms were okay the air felt real good didn’t like the few stains on the carpet… shower was good. They didn’t have any face towels so you had to use hand towels to bath with and on top of that the pool was not open. It was dirty green and nasty idk what was up with that. Definitely crossing this hotel off the list of stays. We were there for a travel ball tournament.

Convenient and great customer service

My experience here was horrible I was there two weeks so I had to deal with it. Elevators never worked. Housekeeping was horrible breakfast was burnt. Police were always there

Mrs. Shaw, went out-of-her-way to accommodate my needs. This is not the Hilton but I slept comfortably because the pillows and mattress lived up to the name, Comfort Inn!

This Comfort Inn located in Plano-Dallas, is easy to find right off of George Bush turnpike with plenty of good parking on the property, a variety of good restaurants and shopping in the area.

Needs some updates. Also a little forewarning of the elevator not working for the past week would have been nice.

Launder clothes, no lids for cup, bedroom furniture and floors are dirty.

Stayed there 5 nights they cleaned my room once. The guy on reception was constantly on his mobile even when speaking to him. Felt sorry for the breakfast lady as she couldn’t keep up with the demand on her own.

#1 check-in time was 4pm. We arrived at 6pm in between games to check in and return to fields. They said they were over booked and didn’t have rooms for us. Manager said she would clean rooms and have them ready for when we returned. #2 the manger called around 8pm and told us our room #s. We returned at 1030pm to be told we had a 1 king room (we reserved a 2 queen) #3 went to our room and it was disgusting. Leftover food, trash, un made beds, toothpaste all over the counter, poop in the toilet. FILTHY # left hotel at 1130pm and had to find another hotel with 2 kids in tow. Still having to shower and return to field next morning. #4 hotel manager still has failed to return calls to myself along with Expedia. They will not process a return either. Worst hotel experience EVER.

Bad

Hrrid

Property had a guy doing drums outside that staff was unsure of calling the police, the water went out on one day and we didn’t have hot water when it came back, there were cockroaches in our first room and they moved us to another room juice dispenser at breakfast was only dispensing water, and room was dirty and had food on the floor from prior guests, and finally sheets had stains on them. Staff was nice though.

Overbooked Hotel, I was not able to stay there. Expedia’s answer is they will not make a refund because the hotel does not answer the phone for clarification.

Bad

Very friendly staff, but unfortunately old hotel

Someone came into the room to clean but didnt make the bed or replace the t

The property was dirty, with water damaged it smell of mold

Unclean smells of pot, they charged me a extra $200 for leaving one night early this place is a joke I called the front office and they say yeah it’s a known issue you have to call the customer service number to fix it and get your money back there is nothing that can be done so stupid. Dont stay here!!!! No vending machines the ice machine worked on one flooor and the breakfast was pittaful the lady yelled at us when we asked for coffee such a damn joke!!!