Cambria Hotel Plano Frisco

Exceptional

Room was clean and the staff was so friendly. hotel employee were THE BEST! And the hotel lobby smelled really good. Very pleased with the quality of our stay. Especially for the price!!

Passable

This place is excellent the staff was helpful everything is within distance from the hotel

I loved my stay at Cambria Hotel! My husband and I were in town for my cousin event! The area was great close to Legacy Hall that has food, shopping, and live music. The hotel check in was smooth, and staff were very nice. Overall the hotel was clean , and offered a lot of amenities. The pool area great and clean! Our room was nice and spacious we had the 1 king suite. The only thing I can say lighting in the bathroom not so great but it got the job done.

Overall, I had a pleasant stay of 10 days at this hotel and would rate it 8/10. The hotel is clean, comfortable, and offers good value. I would especially like to thank the staff member at the bar/restaurant, who was exceptionally friendly, welcoming, and professional. Unfortunately, my experience at check-out on July 31 was disappointing. The receptionist on duty was unfriendly and spoke to me in a disrespectful manner. It was not the level of courtesy or customer service I would expect from someone working at the front desk. Based on this interaction, I would rate her performance below average.

pleasant room amd clean they allow pets

Very good

Room was updated and in great condition.

Everything was great, but the hot tub was out of commission and looked like it had been that way for some time.

Very good

Exceptional

Good

Very nice room and neighborhood Pet fee is $80

Pet fee is $80

Great location, great staff! Beds are horrible, TV’s and remotes were mostly not working. Rooms could use an update.

Nice hotel.

The location in the hotel were great however, the fan in the bathroom does not work so it kept fogging off every time I showered thank. Everything else was great.

Great location for me. Very nice bar and lobby area. Clean and updated rooms.

Exceptional

Superb

Staff was super friendly, when needed anything they made sure we had it. Just the pool was dirty.

Staff was super friendly, when needed anything they made sure we had it. Just the pool was dirty.

Hotel was really nice and the staff was very professional and courteous. The bar has really good food and Angel was super attentive.

Pool was very dirty looks like it hasn’t been cleaned in days, rooms were very clean & beds were comfortable & breakfast was a good for a hotel breakfast. Upon checking out I explained that the reason for me booking the room was because of their pool the lady at the desk explained to me that the pool shouldn’t have even been open due to them having problems with it last week. So they need to make sure that they update guest on their website if the pool is closed, out of service because I could have saved my money and went elsewhere. I was highly upset.

El cuarto amplio y limpio. El desayuno súper básico. Si no pedís que te limpien el cuarto, no lo limpian…raro! Muy bien el resto

Muy lindo hotel, personal muy amable. La zona tranquila, con lindos restos y las distancias razonables hacia los distintos lugares que fuimos. Volvería al hotel

It’s clean and comfortable. Walking distance to Dunkin’ Donuts. That’s where we order our breakfast at before our boys games. Bit pricey, but then again we went during World Cup so all the hotels cost just as much.

It’s clean and comfortable. Walking distance to Dunkin’ Donuts. That’s where we order our breakfast at before our boys games. Bit pricey, but then again we went during World Cup so all the hotels cost just as much.

Great location for the legacy properties. Staff are very helpful, and the bar is just well stocked enough. Great bartender, a few TVs in the lobby for watching sports, etc.

Nice location , nice sized room & very clean . Would stay again

Exceptional

Stay was amaziing your front Clerk Cristalvery nice excelent customer service she deserves being promoted to manager!!!!

The property is walking distance to shops and restaurants which made it convenient for us to not have to drive everywhere.

Exceptional

I enjoyed the property and the area! The bar was nice and Angel was a great bartender!

Pool was dirty and hot tub the water looked gray dark, hall ways were hot n humid our room was clean but whats with the bathroom door so loud n heavy and the shower small

Nice hotel and in a good area

Unfortunately, there were several operational issues that impacted the overall experience. My reservation was entered incorrectly, and multiple colleagues traveling with me experienced similar problems. Guests who had booked one-night stays were showing as two-night reservations, while my two-night reservation was reflected as only one night. As a result, my room was not cleaned because the system showed that I had already checked out. The hotel also charges a $50 incidental deposit upfront and refunds any unused balance up to 10 days later. While incidental holds are common, the extended refund timeline felt excessive. There were also billing discrepancies during my stay. I purchased two breakfasts totaling approximately $42, but I was charged both the $50 incidental hold and an additional $21 breakfast charge. This resulted in a total of $71 being charged to my card, and I am still waiting for the hotel to properly reconcile the charges and process any applicable refund. The most frustrating part of my stay occurred at checkout. When I requested an itemized receipt showing room charges, incidentals, and any applicable refunds, I was repeatedly directed to Expedia. I explained several times that I was not looking for my booking confirmation but rather an itemized hotel folio detailing all charges and

Enjoyed the pool, and the afternoon desk clerk Chrystal was amazing! The desk clerk that worked during the day was not very friendly, Angela. She was very short and unapologetic when our room wasn’t ready upon our arrival which was later than the check in time we had requested which was only an hour early

Excellent Staff and Great Breakfast

Every thing good

Place was outstanding and we enjoyed our stay!!

Highly recommend this great hotel

They have added to the outside pool area making it family-friendly and another area for larger groups to gather.

The hotel staff was kind and helpful. The room was spacious and cozy.

The hotel and rooms were clean and nice. The staff is friendly and attentive. I did not give 5 stars because the bathroom needs to have brighter lighting. There is one 12" LED light above the sink that is very dim. I couldn't imagine someone trying to put on makeup because it was so dark. And the water pressure in the shower was too low. It needs to be adjusted.

I may stay there again once I get back to that area

Room was clean. No bugs! The only thing there were no trash bags in the trash cans in both the room, and bathroom.

The bathroom and desk area needs better lighting.

Nice hotel, great prize, great location.

Quiet area. Secluded.

Everything was wonderful but the pool was unfortunately dirty when we arrived on Friday afternoon, I believe they were cleaning it on Saturday but we were only there one night. The breakfast was fenomenal! Great kitchen staff and waiter!

Young lady that checked me in was super friendly and made my birthday weekend the best. Thank you for that!!!

Comfortable, clean and had everything we needed.

This is our second time here and plenty more to come for our family of 5. The front desk was super welcoming, friendly and attentive. 10/10 recommend.

Be very very careful with Cambria and any associated hotels - I booked here and arrived at the hotel at 6pm on a Friday night, only to be told that they don’t actually have space for me - they overbooked with a number of junior sports teams. No call earlier to let me know, zero communication about ANY of this ahead of time. It’s like my booking simply didn’t matter. The larger groups pay more in total so it’s easier to just bump the single traveler out of the hotel, I suppose. Anyway - they offered to relocate me free of charge, and of course I had no choice but to accept. They made the booking at the alternative property (Aloft Plano), who ALSO ended up charging me since Cambria did not provide their own credit card at check in, despite assurances from both properties that I won’t be charged. So, I paid Hotels.com for the Cambria booking, and also Aloft Plano for the booking Cambria made to supposedly make up for their overbooking. Repeated calls later, and no response from either of the properties. When considering the overbooking and lack of any communication or any proactive support around that, I should probably not be surprised.

Nice

Very convenient to restaurants and shopping.

Staff were great. The room was great. We were very pleased with our experience and would go back.

If you're sensitive to perfume smells, don't stay here! When you enter the hotel, it smells very strong of fragrance. They have 'sprayers' all over the hotel (I counted at least three from my short walk around the bottom floor), and even in the workout room, that deliver this toxic product into the air. The rooms don't have that smell, thankfully, but every time I had to go outside the room, the fragrance smell was so strong that my eyes and nose were burning. Also, the trees were so overgrown in the front parking lot, that I was unable to park my truck under them. I would say half of the parking spaces were like this. Even the alcove, where you pull up to check in was so overgrown, a car could not drive up without scraping the top. At breakfast, they were out of syrup, and it was only 8:00. Water pressure in the shower is non-existent. It was explained to me that the intentionally throttle the water to conserve, but the shower heads are cheap and only half the holes actually spray water, and about half of it drips down the back of the nozzle. I get water conservation, but invest in decent equipment. I have long hair, so it was almost impossible to rinse my hair OR my body with such weak water pressure. The coffee maker is garbage. Why they don't switch to Keurig, beats me. The PROS - the staff were so kind, and accommodating! The room was nice and clean. The air conditioner was noisy, but it worked well, and didn't shut off in the middle of the night.

Nice hotel

A lot of traffic noise outside. Looks better in pictures. Good beds

Overall we had a great stay.

Not without challenges, but management responded and regardless it’s a beautiful property close to a wide choice of nightlife and dining.

Very clean. I had everything I needed to take my meetings and to rest comfortably. Amenities were more than adequate for my needs. Staff was very professional and friendly.

Limited parking. The hotel booked the entire 4th floor and the conference room for a private party. But failed to plan to actual overnight guest parking. When the party goers invited more guest than who were staying many over night guest were left with parking. They gave an option to park along curbs which blocked parked cars or park along marked fire curbs. The extra party goers took up all available spots including the circle drive and loading and unloading zones. Many guest parked at an empty lot next to the hotel that belonged to a business (it was Sat abd the company was closed weekends) but we were warned the company tows. Security assured all the guest waiting for parking that the party goers were told to leave and spots would available. We waited until 1am continually checking for spots and to ensure our vehicle had not been towed. We finally gave up, packed all stuff up and left at 1:30am to drive 8 hrs home. Absolutely ridiculous and poor planning.

Limited parking. The hotel booked the entire 4th floor and the conference room for a private party. But failed to plan to actual overnight guest parking. When the party goers invited more guest than who were staying many over night guest were left with parking. They gave an option to park along curbs which blocked parked cars or park along marked fire curbs. The extra party goers took up all available spots including the circle drive and loading and unloading zones. Many guest parked at an empty lot next to the hotel that belonged to a business (it was Sat abd the company was closed weekends) but we were warned the company tows. Security assured all the guest waiting for parking that the party goers were told to leave and spots would available. We waited until 1am continually checking for spots and to ensure our vehicle had not been towed. We finally gave up, packed all stuff up and left at 1:30am to drive 8 hrs home. Absolutely ridiculous and poor planning.

The hotel was nice and the staff was kind.

The hotel was nice, and the staff was helpful.

Nice and quiet and clean

Very clean room, and very nice property! Will stay here again!

Staff support lacking.

Rooms were clean, comfortable and quiet. What more could you ask for?

Just a bit out of the way but the property was decent.

The $100 deposit is ridiculous

Location was great for me but I felt gross in this hotel. The carpet was sticky and the smell in the room smelled like urine. The next day I found a stink bug on my bed, not sure how a bug got in. To top that off they started using the room next door as their public bathroom because their restrooms were out of order! So all day I’m hearing the door slam as people go in and out. Of course they couldn’t accommodate me to another room. They said they were booked. Wasn’t until I called Expedia that they said they’d move the bathroom elsewhere but if they didn’t have another room for me to move to…how did they have another room for a bathroom? Overall stay was not great, not coming back. I don’t recommend.

The room was great and staff was very friendly. The only thing that I had to ask for was additional face cloths in the bathroom.

Clean room, clean hotel with basic amenities. It does have a bar! My mattress was not the best and the TV was going out in bedroom area. Good location with decent parking.

Lovely, friendly staff, great bartender, accommodating kitchen staff & a great room! Thank you. We enjoyed our stay despite the chilly chilly weather outside!!

Clean room with helpful staff

Spacious but outdated

great stay

Zero shower water pressure

Room was nice and spacious. Our main frustration was we picked this hotel because it had a hot tub. When we got there they said it was closed for the season, which seems weird since you’d want a hot tub when it’s cold outside

Very great location and room was very clean and spacious

Loved our stay! Beautiful facility and amazing staff. Highly recommend.

Everything was great

Yes

Great hotel

Management is great, and the hotel is very clean with great service.

Excellent

Clean room friendly staff

Excellent location and affordable for the area. Will stay here again.

Loved the stay will be back.

The room was clean and comfortable. The walls are very thin which causes a disturbance at night. The bar/restaurant should be open on Sundays and have a better selection of food and alcohol. Overall The staff was very friendly and the facilities were very clean. We will definitely stay again.

Clean and quiet. Nice area with lots of shops and restaurants. Spacious room. Well maintained property

Clean nice and great stay over all!

J

Recommend this hotel, will stay here again.

Great place to stay it was clean. The staff was friendly. The bed was comfortable. The pool was nice. However, the hot tub looked really dingy. I really wanted to use it but after getting closer, it was too gross. Their service at the bar was great.

Very disappointing experience. I confirmed my reservation with the hotel a day before, and they even approved my request for a lower floor. However, just two hours before check-in, the hotel canceled my booking without notice. It was during an important holiday for us, and the staff made no effort to help. Expedia still showed my reservation as active, which made the situation even more frustrating. Poor service and very unpleasant experience.

E

Front desk very unfriendly during check in, did not make me feel welcome, she seemed to be in a bad mood

Clean. Friendly. Safe.

Not that good

First, the pillows were little squares on your bed. Second the room was made up each day. Third shower had nothing to stop water from flowing through out the room and the tv was horrendous. You would watch and then a message poos up about renting movies and the remote doesn't work when that pops up.

Room was dusty. Advertised room service, but didn’t have. Restaurant was a joke. Bartender was rude. TV’s & remotes outdated. Could not hook up my Roku. Fire alarm went off at 9am waking us up. Absolutely a horrible experience!

We finally found our favorite hotel near our daughter when we visit Plano/Frisco. The room was clean, spacious and comfortable. The staff were very friendly and accommodating. The only minor negatives were the sink had very little water flow and the shower didn’t drain well. Otherwise, it was a great stay!

They need to invest in new TVs and remotes. Had to keep calling for maintenance to come up and take care of the television.

Excellent

Ok

Amazing quiet stay

Dr

Had some good amenities for families! The pool area was very nice. It smelled wonderful in the lobby and throughout the building. But our TVs were both broken and our toilet handle is broken. Some of the pictures in the bathrooms were not installed properly. My children found a dead cockroach underneath one of the beds. Other than that, it was a comfortable place to stay.

The staff I encountered were extremely helpful. Customer service was outstanding; a.m. breakfast helpers beyond thoughtful. Bar & Front Desk, & Housekeeping too. Great property if nding to trvl for nearby business, or medical appointments. Close proximity to ez shopping for forgotten items, and fun restaurants close by-walking distance. Recommend; esp for fair nightly price. Parking also ez, safe-

Beds were super comfortable! The water pressure in the shower was barely above a trickle though and the shower head was clogged up.

Good and best price at the time!

The pool was cloudy and needed to be vacuumed, not otherwise, it was a perfect stay.

Cleaning was mediocre. The AC unit woke me up constantly throughout the night.