Aloft by Marriott Plano

This hotel is just a vibe & the staff is amazing!!! I would highly recommend. 1000/10 experience

Always enjoy staying at the Aloft.

Nice hotel just what we needed for a quick weekend getaway!

Got charged $9 for a complimentary water bottle and despite making a request did not a refund

Great room, clean with friendly night staff

Everything was great

Easy access, pet friendly and adequate parking was a plus

Perfect area/location. Quiet, but still close to many things. The price was great and the man working the front desk was so kind and helpful.

The hotel was just what I needed for my stay. Friendly staff. Nice little bar area. I thought the bar area was going to have more food options. The night I went for food only wings were available. Overall the hotel was great.

Only the issue could be next door construction until it gets completed.

property was closer to venue and it was perfect. The staff was friendly not having shuttle on weekend

property was closer to venue and it was perfect. The staff was friendly not having shuttle on weekend

Every single staff member was helpful and very pleasant. Rooms were very comfortable with a daily towel change, plus the bed was made. An easy going non-rushed hotel to stay at. I definitely would stay here again.

Excellent stay overall. The hotel, gym, and rooms are spotless, and the staff is top-notch: very professional and attentive. I really appreciated the abundance of quiet workspaces throughout the property. The bar has a nice vibe, too. There was a brief issue at the hot breakfast station, but the team handled and resolved it quickly. Highly recommend!

Clean. Great and helpful staff!

Clean and nice

Customer service

Friendly staff, everything I needed was there, reasonably priced. Would definitely stay there again.

Clean, economical for the traveler and very friendly staff.

Great stay. Clean rooms. Great staff.

Having to take the stairs again just to purchase breakfast added to the frustration. Offering complimentary breakfast while the elevator was out of service would have been a thoughtful gesture.

normal

Clean and beautiful

Staff was welcoming and friendly. Property was cleaned and the Re-fule are was well stocked.

Friendly staff. Clean room and well maintained property. I would stay here again.

The hotel was excellent and staff amazing

Great location………………………….

Very good experience.

Always a great place to stay when in Plano!

Loved this hotel. Lobby was welcoming with a bar, snacks, and place to hang out. Great room layout, clean, comfy bed. Skip the food for breakfast. It’s not great. Iced coffee was great.

The room was clean and amazing; nothing I was expecting. I also liked that I had a room with an adjoining door, and it had a deadbolt, and the front desk guy was helpful and knowledgeable about the neighborhood and what's around. I felt like the location was nice, only 21 minutes from DFW on a Sunday late morning. A lot to do around there. The only thing that would have been helpful is knowing the checkout time and the Wi-Fi password without having to ask. There was a sign to order breakfast at the front desk, but that wasn't very clear. The lobby bar was a nice touch. I would say, and this is just for me, that I am allergic to perfume, and it was very strong on the main floor, so I wouldn't hang out in the lobby at all.

It’s was a very great experience and I will be back

Solid place to stay and great location

Great place

Hotel was nice clean staff was courteous enjoyed my stay will come again

Nope great experience

The breakfast situation was confusing. Your girl loves breakfast, so I paid for breakfast to be included, assuming there would be a ticket or something to indicate I bought it. Instead, I ordered at the front desk, and they didn't ask for my name or room number. I don't think they could have known if I paid or not. Then they said each person could get $12 worth of food each (even though I had paid $15 each). I ordered over $12 anyway, then expected to be charged for the difference, and never was. Then the portions were really small. Like, not a big deal, just a little confusing and a bit overpriced (think $9 oatmilk latte). I would totally stay there again. I would just ask questions about the breakfast first.

Left our room to find a person sleeping in the hallway.

Left our room to find a person sleeping in the hallway.

Everything about the hotel

Wonderfully quiet stay. Tried the bar on Friday night where the drinks were good and the bartender friendly. A nice little respite for a weekend staycation.

Breakfast layout was not what I was expecting for purchasing.

Was pleasantly surprised with the Hotel

I love will go back

Great location and great value for price

I would stay here again. Great location. Our only complaint is that the beds are super low - too low.

We encountered two issues . The shower was leaking and causing a puddle outside the bathroom. One housekeeping staff was coughing (no mask either). We avoided getting our room cleaned for that reason. The reception manager at checkout confirmed both issues which means they were aware of it and intentionally decided not to fix either of those with no regards to the comfort, especially to the hygiene and health of the customers.

Clean room, good location close to shopping and restaurants.

Bar was super nice!

The noise from the freeway was very loud, especially motorcycles all night both Saturday and Sunday nights at all hours. Never again but maybe the back of the property is better but not in the room facing the highway

The front desk staff was extremely helpful and the breakfast was superb.

From the time I checked in, to the time I left. The staff here were absolutely amazing! We left for a long day of touring the city and came back to our room being cleaned. Our beds were made and we had fresh towels. For some reason we weren’t expecting this. Hahahaha!! It was a very nice surprise. The whole place is very clean and again… the staff were just awesome. Super friendly and each one always had a smile on their faces. I will be staying here again in August and already know it’s going to be a very pleasant stay.

The only complaint I can think of is the proximity to the thoroughfare of clubs being unwalkable. Otherwise, nice place. Bit of an unusual situation with the prepaid breakfast option. You arrive at the lobby in the morning. Tell the front desk guy & he brings Bento like boxes

Lobby was very inviting and colorful First room had blood stained sheets and a/c sounded like a bomb going off in middle of the night, no trash bags in the cans, trash not removed from the room during housekeeping

Lobby was very inviting and colorful First room had blood stained sheets and a/c sounded like a bomb going off in middle of the night, no trash bags in the cans, trash not removed from the room during housekeeping

Great value, clean, good bar atmosphere.

Excellent all around

Wonderful staff when needing a late check out

The staff was friendly, helpful and accommodating. Only complaint I had was the room was not fully clean, food crumbs next to bed on lower shelf and carpet. The shower smelled pretty bad from the drain I believe. It was better while showering with hot water and soap, but would return once water was turned off. Other than those few things, I was extremely happy with the stay.

My room was very clean and the bed was comfortable.

Our room was much smaller than I anticipated. There was a really weird smell in the hallways and the carpet in the hallway bubbled up, so is extremely hard to get our luggage to and from our room. But the staff was wonderful.

Clean, friendly , very comfortable room Very expensive food and not breakfast service in holidays

Clean, friendly , very comfortable room Very expensive food and not breakfast service in holidays

The room was very clean, the staff was very polite, and was a very peaceful stay.

Very nice rooms

Area and clean

Great experience

Clean, easy accessibility, friendly staff. Will stay again.

Cons: The elevator smelled like smoke (despite the no smoking signage). The bathrooms are a little small, and the WIFI was spotty.

Welcoming staff, clean modern rooms,

Nice and clean hotel, staff was very helpful. Little loud highway noise as hotel is off major highway. Would stay again

It was great but they gave me a key to someone else’s room when I first checked in. Luckily no one was inside or else it would’ve been very awkward.

Cleaner knock at our door at approximately 9:00am even though checkout was at 11:00am. Was extremely upset about that.

Great stay

Everything was perfect! Will absolutely stay again

The front desk was very helpful and also spoke when you come in and just a great plaid to stay at .

Great stay! Very comfortable

Need more towels

Loved it.

Friendly staff. Rooms are spacious and well maintained

I travel on 04/1/26 I’ve book aloft different city never had problems first my sister room dirty trash in the floor had to asks if they could vacuum, then the air didn’t work so they had to move to another room, I’m pretty sure whoever had that room before had the same problem, my room had dead bugs and trash in the floor the manager said they were going to credit me it’s been over a week haven’t seen no credit i called they keep saying no manager in they lying you not going to run a hotel without a manager I’ll never stay at another Alof again next’s time I travel those will be the first thing i check 👎

That was the best sugar Belgian waffle I’ve ever had! I just wish they served breakfast until 1030. I messed it the second day and I wanted it so bad.

Excellent property; Great style and comfort.

Great service great amenities this is my new go to place in the area!!

L

Clean & modern , fair price

Sheets were so disgusting and smelly

Friendly staff, everything was clean and well maintained. The bed wasn’t super comfortable for me and I asked for extra towels and for the room to be picked up in the morning when the staff was in the hall, I had a work related call several hours later in the room and that’s when they decided to bring the towels and clean. Some of that is on me for not using a Do Not Disturb sign but I wish they’d taken care of that in the morning or at least within a couple of hours of me asking. Apart from that it was nice stay and I’d probably stay there again if the rate was one of the lowest for what I wanted like it was this time.

Very fresh, colorful and visually unique - in European style. However - breakfast was not included and didn't seem too interesting.

Clean, convenient, awesome.

No Insulation for windows and we can clearly hear all outside noises. Mattress was very dirty with stains and even after complaining they dint change

Enjoying stay at that location. The property is always clean and no issues. The staff is also very friendly

Everything

Everything

Front desk was super welcoming and nice.

Just outstanding courtesy and politeness from staff. My family and I really enjoyed our stay. Thank you!

Thumbs up

😌

Staff

Hotel was nice. Lobby was nice and clean. The front desk were very helpful and nice.

I was charged for my room before I arrived which was fine but when I arrived I was told I never paid, I showed the front desk that I was charged already he replied with well i don’t know what that is, we have nothing on our end I explained to him what do you mean it literally says Aloft Plano. I asked to speak to manager and got told no there is not one here. He said there is nothing I could do. I paid again for my only night I would be there! Then to make it better I get to my room to find literal stained mattresses without at least covers on them !! I took pictures even! The hallways were loud late into the night and traffic was annoying to listen to all night long. I would not recommend to anyone!

Staff was very helpful N/A

Staff was very helpful N/A

Great service and clean spacious room

Love it

Great stay room was very clean, staff was friendly and helpful.

Quiet, staff are helpful

Best staff ever!!

Everything was great! Clean!

Everything was great! Clean!

Very clean

Great

Good

Great room, friendly staff, low water pressure, small, stiff, scratchy, cheap bath towels. Yuk

Wish there was free breakfast.

The shower. I like a large walk-in shower. It needs the plastic put on the side of the glass to keep the water in the shower. The bed was very similar to ours at home. I didn’t like the breakfast. I didn’t care for the way the lobby was set up. My main complaint was the barking dog in the next room. I was trying to read and he barked constantly for over an hour. The noise from outside reminded me of my stays in Motel 6.

The shower. I like a large walk-in shower. It needs the plastic put on the side of the glass to keep the water in the shower. The bed was very similar to ours at home. I didn’t like the breakfast. I didn’t care for the way the lobby was set up. My main complaint was the barking dog in the next room. I was trying to read and he barked constantly for over an hour. The noise from outside reminded me of my stays in Motel 6.

Location and easy to find. Convince to everything. Nothing

I had a nice two night stay. The interior decor stood out the most. Nice design and colors in the room and lobby. I would stay again.

My room was never restocked or cleaned my entire stay.