Holiday Inn Express Hotel & Suites Pearland by IHG

The staff was frindly, the location was quiet and paceful, and breackfast was good. We had a pleasant stay.

My husband and I stay at Holiday Inn Express as a routine. They seem to be consistent with good service, good breakfast, and nice clean rooms, and the bed is comfortable. We really have no complaints. I would recommend this place, and I plan to continue staying at Holiday Inn Express and the cinnamon rolls are still awesome. Honestly, the only reason it wasn’t all stars is because the phone wasn’t working and it was inconvenient to have to search the number through Google and then call them from my cell phone to get towels brought up and it took a while and they didn’t clean our room when we added an extra night. That would have avoided waiting for more towels because the room would already have been cleaned with new towels.

We had an excellent stay. The location is very close to resturants and shopping. We will definitely stay again when in the area. Management and staff are very professional and the breakfast choices were great. Thry even had to go bags for those on the run.

The breakfast was great the breakfast chef was helpful and friendly. there was nothing I didn't like.

Coffee was amazing

Bathrooms were gross

The staff was very helpful and nice. This location was also very clean and comfortable. The breakfast was a major plus with great selections. I will definitely stay here again.

Cleaning staff was knocking on the door early before check out time.

Clean room.

Everything was fine

No hot water. Shower was cold.

Just, the elevator, and the smelly washing machine. It had a mildew smell. I had to added it more detergent and softener .They need a better Laundry room.

Great customer service!!!! Room clean, beds comfy, showers hot and the morning breakfast was just enough for the kiddos to say it was worth it. We will definitely be back and recommend it to everyone to come check it out for yourself.

The room’s lighting was amazing- hidden”floodlights “ at the bed headboard that offered a sense of calm. During the day, natural light from outside flooded the room. AC worked almost too well! As a disabled person traveling solo, I was very pleased with the attention to accessibility throughout the room and bathroom with roll-in shower. If I had to add any improvement suggestions, I’d recommend an upgrade to the RI shower; it worked perfectly - just a bit worn. Breakfast buffet was plentiful and continuously restocked as supplies got low.

Breakfast,clean,nice staff!

It was great

Breakfast was okay, no waffles 😞 Pool was not open when we arrived which was the main amenity we wanted to use, but the manager gave us a discount and let us use the pool after we checked out so I was happy with that. Would stay here again!

They could go around cleaning more often.

Cold a/c, a clean bed, a working toilet, shower, t.v. and free food. What more could you ask for? A clean pool? If so, plan your trip when elementary boys aren’t coming thru for sports tourneys. God bless!

Staff was friendly, the lobby was very clean, and the room was clean

Stayed there one night but this place was great that we would've stayed longer and will continue to stay there when we visit Pearland

Room was well clean

gnats present in room

Great Room!

Our stay was amazing the staff was amazing and we enjoyed ourselves so much! They were friendly and kind. The breakfast was delicious. We will choose them every time we travel to Pearland.

Excellent

Room was clean friendly staff

The room is not clean

Outside & much of the inside looks and feels old. Almost every day the eggs were the reconstituted dried eggs, which were not very good. The Costa coffee machines are a joke. Coffee NOT good. As a Hol Inn & Express expected much better. Felt cheap.

I love how clean the property was and the friendly staff the cleaning ladies was very friendly professional and great the breakfast was okay wish they had more sugar free options area was amazing close to stores No television stations and bathroom floors felt like they would fall through and certain parts of room floor felt the same stuffy room as well

Good Nothing

Quality

It was a good spread, better than i expected the access key did not work twice and had to change it

Very clean and friendly Breakfast definitely could have been better

Bad odor throughout building. Horrible customer service

The location was sketchy

Close to Airport. Friendly staff. The floors were disgusting, stains everywhere (both in the hallway and in the room). The common areas were very hot and humid which caused a mildewy smell. I stayed for 2 nights and the internet worked maybe 10-15% of the time. The TV worked about 50% of the time. The water pressure for the bathroom sink was poor (shower and kitchen sink were fine).

The hotel was not clean at all. Some of the staff were just on the their personal cell phones and when asked for anything they were bothered. The area that is supposed to have coffee at any time was completely dirty no cups no creamer. Milk was out all da

Breakfast was ok, but staff did the bare minimum and that is being generous. There are not too many items on the menu and still some items are not even labeled, ketchup was empty, orange juice felt water down. The table was so out or balance, I am surprised I didn't lose my plate and its contents and the cup of juice.

The rooms and facilities were comfortable and clean. The hot tub didn’t have steps Dow into it.

The hotel had old bad smell to it when I got off the elevator on my floor.

Very clean room. Great free breakfast.

We stayed here for a World Cup match. We found the location to be good. We were allowed to check in early. The breakfast was good and staff were friendly. That is where the positives end. Our first room smelled like damp dirty socks. The second room was slightly better. There was a cockroach in the hallway, and later in our stay in our room. The pool lights did not come on in the evening and I was temporarily locked in between the pool door and the door to the hotel. There was not a working bath fan so the bathroom was always wet. The room had frayed carpet and mold in the shower. The ceiling plaster was falling off. On our last day my son was taking a shower and the water turned into just a trickle. The toilet started filling up with dark brown water. I want to give a good review, but over the course of 4 nights the problems became a bit much. It was a good price during a high priced time otherwise I would have switched hotels.

Towels were dirty, lucky I always travel with one.

Overall, I was satisfied with hotel

I mistakenly booked this room. (Wrong location and non refundable) Upon arrival I the place look like an abandoned building. The pool area was not very clean. And I'm not sure that was real meat at breakfast. But the room and the staff was nice.

Continental breakfast was great, laundry machines availability is an essential.

I had a lot of bags, I asked the manager for a cart and he said the were penalty being used and offered no help at all. As soon as I walked in I had to kill a bug in the restroom, the tub is rusted and peeling and had weird tape on it, for $170, I should really be refunded as I cousin even shower! Not sure if other rooms are better but don’t let them give you room 204. Bed was also very hard.

The bathroom needs better lighting. Also the a/c did not keep the room cool.

The breakfast was delicious and so much to choose from especially with picky kids. Nothing

The shower wasnt very warm.

Staff were pleasant. Breakfast was good. Air conditioning worked well.

Good customer service overall

Nice beverage selection of coffee and juice. The air conditioner worked perfectly, and the bathroom could need a few updates, but the overall stay was just fine!!

Great place! I'll come back

Everything was top notch.

The quiet peaceful stay.

The hotel sits back from the hwy far enough that you don't hear a lot of traffic. They have a sizable outside pool and a small hot tub. I used the exercise room while I was there, and it was adequate, albeit a bit small. The breakfast is better than most chain hotels. They had a pancake machine that I didn't try, but they had biscuits and gravy, bacon, powdered eggs, yogurt, sausage, omelettes, breads, and fruit. We saw the Sysco truck pull up one morning. It's all processed, but that meets with my expectation. The nice breakfast lady works very hard to keep food available. They have 2 coffee machines, but I didn't like the coffee. The front desk is responsive. We needed fresh towels and they provided those in short order when we asked. Our room was clean when we arrived and the bed was comfortable. We couldn't get the AC to run with the constant fan. That's always good for white noise. Our electric iron leaked water really bad and our in-room coffee maker didn't work. Because of a lack of better properties in Pearland, I would stay here again.

Breakfast was spectacular!! 100 across-the-board….

Convenient location. Great staff! Nice breakfast. Relaxing pool area.

The breakfast was great! I specifically enjoyed it starting at 6am and having the ability to take it to go if needed. I usually stay at another brand hotel, and this was my first stay at a Holiday Inn Express and I AM SOLD! This will definitely be the place we stay from now on!

Breakfast was decent, staff great, a/c wonderful. Fridge didn’t cool at first then froze everything in it once it was repaired. Shower head didn’t appear clean and iron needs to be flushed out. Hard water granules stained my clothes.

Great hotel. Could use some repairs. Broke tile. Great breakfast. No towels by pool. Spiders in the bathtub. Otherwise it was perfect. Enjoyed our stay.

Great stsy

The best

There were several roaches in our room around the mini bar sink. Staff was indifferent when brought to their attention.

The room was very spacious and comfortable once we turned the ac on.

No

This hotel is clean with very nice employees and a great continental breakfast I will be staying there again if I am in that area

Thanks for the stay, enjoyed the hospitality

Room smelled weird.. has broken floor tiles, bathroom door does not close - breakfast items were mininal and not fresh. Common washroom was extremely dirty and unusable. Will never recommend this hotel to any family stays

I'll go back for sure

I do think the building is old, large cracks in the tiling and a surprisingly strong ant presence was slightly off putting. The building feels old, and that might be leading to these issues more than cleanliness, as the cleaners did work hard daily and were thorough in their bug removal. They just kept coming back!

Great!

I couldn't sleep there was a lot of noise for the laundry and for the elevator better I left I only lasted 1 hour and I left it was the worst

nice place

Stay was very good. Defnitely recommended

Service was great and everyone was super nice. We did have a couple concerns though. The floor under the HVAC unit felt pretty bouncy, which made us wonder if there had been a leak at some point and possibly some water damage. It also made us a little concerned about mold. The door bolt was also really loose, which made us feel a bit uneasy safety-wise.

Friendly service

Everything

I enjoyed the breakfast full breakfast, and the cinnamon rolls were just out of this world. The staff was very friendly and polite.

Good amenities

First room no AC or Internet

really not sure, overall needs some help

Excellent staff from front desk to housekeeping!

It was fresh and delicious. The staff were all friendly. The room was very tidy and clean. My boyfriend and I had a great short stay! Thanks!

Nice

Staff is great. Food was good, coffee is fresh. The tv’s are old and don’t have Netflix so bring a device to watch movies.

Staff was amazing and food was delicious

Yes and very friendly

The mattress was uncomfortable and creepy noise

Staff support front desk person M acted in an unrefined manner after confronting us in the room . Mrs Michelle brought up her segregated manners to the hotel where behavior in such way is unacceptable! I felt humiliated and attacked after pounding at our door to corral my kids or leave comment . My child was crying he was sick felt horrible for a person . To come attack us after a couple of seconds that we had just got back I believe someone else kids maybe behaving how she thought my kid did but her unprofessional behavior again is unacceptable I don’t understand how such an iconic hotel has a rude , ignorant personal never had I ever encountered In my life time of hotel stays .

Standing water in the tub and the rooms were not completely clean, the front staff were very friendly and helpful

Nice stay

Enjoyed my stay

The beds are comfortable, but breakfast was horrible. The sausage patties were old and dry. The

Clean room, staff... a very quiet place to go to relax, on the way or on business

Great variety of menu and helpful staff. The hotel is old and depilated. hence needs a upgrade or facelift.

Clean rooms. Friendly staff. Very good breakfast.

Great staff

Great hotel with good breakfast. Close to Walmart, gas stations and fast food.

Room was clean. Staff is great do deal with. Had a couple of issues at check in and they took care of them right away. Great location and looks to be well maintained.

Great staff

Check in was friendly and so was the staff.

Nice r everything staff guest breakfast rooms ALL NICE

Although the room was very basic, it appeared clean. The bed was comfortable. The shower was not very hot and only provided a very weak flow of water. I don't think that was eco-friendly because it took me 3x longer to rinse my hair than normal. Probably minimal, if any, water saved and wasted my time. No bath mat and no lid on the toilet- gross! Not enough lighting in the room. No magnifying mirror in the bathroom for makeup application.

Everything was orderly, very clean & friendly staff

The property is tucked away in a nice quiet location.

Very poor breakfast 🍳 tasteless

We teally enjoy

Nice quite hotel in a great location close to several amenities

I greatly enjoyed my stay. They were kind and the room was very clean and accomodating. I finished with work early and enjoyed relaxing in the room watching tv.

The fellow that checked us in was so nice and welcoming!

Great location, friendly, helpful staff.

Baseboard missing in bath These items made the whole place feel poorly maintained

Exelent

It is cery unique and clean

Staff were friendly. Rooms are clean and comfortable. Great breakfast options. We felt safe in this location.

The property was ok

We always stay here. Had a leak in the bathroom ceiling but they took care of it immediately and had no more issues. Always a great breakfast and clean rooms. Great staff.