Candlewood Suites Pearland by IHG

Although property was being renovated, when we got out of our suv, their was screws all on the parking space next to us, the hallways was very hot and humid and also had Sheetrock dust and partials on the floor. Upon entering our room, went to the restroom first thing we saw was two roaches, so we went back down to the front desk, and told the fine older gentleman about what we encountered, he put us in a different room, which we really appreciated. We went up to our second room, and again encountered the same thing, but we was just to exhausted to go back down, and move our luggage and change rooms. So the next morning when we woke up, went to the fridg, and they laid a big big cockroach, disgusting. When we checked out, we brought it to the lady’s attention as well as the night before experience, she apologized and said she would speak to her MGR when he came in, and get back with us. We never heard anything back from her. So our experience was not great at all. Very disappointed!😢

Exceptional

My stay was good

The hotel was dirty, filthy, and smelled like smoke. The toilet did not flush. HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!

There was an roach infestation when informed staff took the excusof renovation.

The staff was very polite,very professional The property had a very strong stinky smell, the room was horrible. Room had mold in the window, smelled horrible, seen a couple of roaches (not water bugs), hundreds ants attacked the room, just very trashy for this to be Candlewood. We had to take out own trash to the dumpster, housekeeping never touched our room even though we did not have any signs up. We stayed a couple years ago and absolutely loved it that’s why we chose to stay this trip and not that was the worst decision we made. Definitely could have stayed in a motel

The bed was comfortable There was hair on the floor in the bathroom & intertwined with the towels; I have black American curly hair; it’s not as long and the long black stands found in the bathroom; the kitchen cabinets were not secured tightly; there was three paper towels on the roll; there was no stopper in the bath tub-had to stop the tub with a towel and the hotel smelled of mildew

The room was but the TV controller did not work well. Had no trouble with my dog. The staff was good no issues. Did not use the pool.

Hallway smelt like old Vegas, ice machine was broke, hot water in the shower didn't work had to change rooms. Just not very well taken care off. Will be staying somewhere else next time.

All the rooms have mold and roaches. Staff doesn’t care. The only good thing is the older African American man that works behind the counter. He was great and very nice. The owners however, rude and condescending.

There was supposed to be a bathtub and a shower in the handicap room. Only a shower with a seat.

It was clean Nothing wrong

It was clean Nothing wrong

Staff was friendly. Remodel, roaches, smell of mold.

Remodel, roaches, smell of mold.

My experience was not what I would expect from an IHG hotel. From the moment I walked in the door I was not pleased. First off let me state that the Hotel is being renovated, and I can understand that, but the odor was so strong. It was a musty, mildew smell that was very strong. The front desk person had no customer service skills. What I saw out on the website when I booked this room from a third part source which was Hotels. com is not what I got, and I have never had this problem before using Hotels.com. I received a handicapped room which was not what I saw on the website when I booked my room. I saw a standard walk-in shower not a handicapped one. I've already left a more detailed review with the IHG.

However, only 2 bath towels for 2 people the entire week, Sunday to Friday? My room was fine otherwise, but my coworkers room had leakage when it rained. They didn’t offer to move him to another room even though the hotel was half empty. And when the staff went in to clean up the water, they didn’t even change the bedding which had gotten dampened.

My room smelled like bug spray. I asked to be moved because it was giving me a headache and I was told that I couldn't be moved. And for the price I paid I was very disappointed.

My room smelled like bug spray. I asked to be moved because it was giving me a headache and I was told that I couldn't be moved. And for the price I paid I was very disappointed.

Facility is old and needs renovating, but the bed was comfortable and it was clean. No extras like breakfast or coffee, we couldn’t find an ice machine either- but we were only there for a short night so it was fine.

The only thing I liked about this location was the gentleman at the front desk. He was very patient and helpful. The hotel does not look like it does on booking. The room definitely did not look like it does. We didn’t even stay at the location. Soon as you walked into the hotel it smelled of water damage and mildew and we were told it was due to construction. It felt wet inside the building. The room had two lights on the wall that did not work and the tv was significantly smaller than what the picture shows. The beds did not have the skirts on them and the carpet had been torn up. The room also carried the same smell as the lobby did and this room was on the 3rd floor. We have 2 small children (ages 2 and 7months) and could not stay due to the smell and lack of cleanliness. Overall, this hotel is misleading as the pictures show a significantly updated and clean hotel versus real life. What’s worse is we have not or cannot get a refund after paying full price online which we feel is not fair due to the misleading booking advertisement of the room. I would not recommend staying here until the hotel is completely remodeled and updated.

The only thing I liked about this location was the gentleman at the front desk. He was very patient and helpful. The hotel does not look like it does on booking. The room definitely did not look like it does. We didn’t even stay at the location. Soon as you walked into the hotel it smelled of water damage and mildew and we were told it was due to construction. It felt wet inside the building. The room had two lights on the wall that did not work and the tv was significantly smaller than what the picture shows. The beds did not have the skirts on them and the carpet had been torn up. The room also carried the same smell as the lobby did and this room was on the 3rd floor. We have 2 small children (ages 2 and 7months) and could not stay due to the smell and lack of cleanliness. Overall, this hotel is misleading as the pictures show a significantly updated and clean hotel versus real life. What’s worse is we have not or cannot get a refund after paying full price online which we feel is not fair due to the misleading booking advertisement of the room. I would not recommend staying here until the hotel is completely remodeled and updated.

The worst hotel almost ever. The smell is horrible. The towels and shower curtain were stained. The dishwasher was visibly rusted. The carpet was lifted. It was unbelievable this is open and available. Apparently we didn’t know fifa game was in town and we did not know everything good would be booked. This was so unfortunate since it was my Father’s Day trip to my dad. Memorable for all the wrong reasons. The ac even squeaked /rattled when it shut off. This hotel has had a fake remodel. It’s painted to cover the horrible Maintenance. Ugh so so horrible. But that smell!!!! I was gagging. No joke. Do not recommend.

This property was good but under renovations

Hotel has bed bugs, smoke alarm going off for no reason, smelled, outdated. Checked out early and left.

Roaches roaches and more roaches

Roaches

Location Roaches

Exceptional

Had a nice room on the ground floor. Have two suggestions-taller toilet & fix the tub for cosmetic purpose.

Disappointing

NEVER STAY AT THIS HOTEL! It’s so filthy & run down. Thank God I had my daughter get the key before we arrived. They had booked us in a room under construction & stinky from bad mildew. They gave us another room which smelled as if it was flooded, so much mildew. I booked 2 double beds & ended up with a queen & pullout couch. Both were lumpy. The second night at 1:30 am I discovered the door lock malfunctioned & it never engaged to lock the door. We moved to second floor. This room wasn’t much better. Then I woke up itching like crazy on the pullout. I complained. They recleaned the bed. The toilet kept plugging up with just water in it. I think this place should be shut down immediately! I spent my last bit of savings to stay in a hotel that came recommended but obviously management hasn’t taken care of it at all. One elevator broken & other one smelled like poop. No continental breakfast as advertised. I could go on but you get my point. I felt trapped with no $$ to go anywhere else. Never again. 5/22/26

Property does not look like the pictures.

Found roaches in my room, they offered a “nicer” room. I found roaches in there as well and at that point they refunded my money and I left.

Exceptional

The shower was disgusting. I took a picture of it and showed it to the manager (he said that his name was Alexis, but he didn’t have on a name tag, so I am not sure that was his name). I told him that it looks like mold, he was more concerned with trying to defend that it wasn’t mold. It looked like mold to me and I have the pic to prove it. If it wasn’t mold, it should never have gotten dirty enough to look like mold

Quiet, clean. Professio al staff.

Hotel was crap

Old

Wasn’t pleased with room or service was supposed to get a continent breakfast didn’t get nothing

Nothing. Everything. Rust in bathtubs, hole in the wall, smelled unclean, floors torn up, t.v didn’t work.

Nothing. Everything. Rust in bathtubs, hole in the wall, smelled unclean, floors torn up, t.v didn’t work.

The initial room we received was a mess. It should not have been rented in the condition it was in. We were moved to a second room, which clearly had been renovated. Still the chair was damaged as it leaned when we sat on it. The overall property needs to be renovated as well. The carpet is fairly shabby and the walls needing painting.

The room could have been cleaned Thoroughly, but overall it was a Great Experience!

Was in good condition

The property was not in good conditions. Bugs where coming out, rust in the tub area, poor internet service, receptionist was never at the front. Transferred to a newer renovated room and yhe toilet would not flush. No maintenance available.

Not happy with my stay.

Usually, I don’t leave reviews, but I felt the need to share my experience because of the terrible condition of this facility. If possible, I would rate it lower than one star. The infrastructure is outdated, the carpets are old and dirty, and the entire place clearly needs significant maintenance. I noticed a lot of patchwork throughout the property. Overall, it’s not worth the price at all.

The staff was fine. The room(s) were terrible. I changed my room 4 times and then left the hotel after 130 am in the morning. The first room had fleas and when the heater was on it smelled like animal urine; second room smelled like a stinky dog; third room had a dead roach on the kitchen area counter. I asked the front desk to come and get the roach and clean the counter. After he left I killed a roach that was crawling on my cup. I asked the front desk person to come back to see and while he was in my room he killed another roach crawling across the floor. I asked for a fourth room. The 4th and then 5th rooms also had roaches in the bathroom and bedroom area. At this point I did not feel comfortable staying in any of their rooms and I left the hotel after 130 in the morning. I have photos and I would like a full return for my partial stay and my inconvenience for the long drive home in the middle of the night.

Great for my dog to stay! The heater wouldn’t work and I was freezing all night. The room had boogers Stuck on the wall as I laid my head down on the bed I noticed it. Then a bug crawled up the wall. The smell of pot was overwhelming. There seemed to be homeless people living in th lobby and outside.

Room was very old, and not clean - nothing like pictures online! Blood drops, used toilet, rust and holes! When I asked if we could switch, I was told I could but they couldn’t guarantee the new room would be any better.

Staff was nice. Not rea

Could not watch tv, remote wasn’t working.

Hotel was very old and worn. Could use a lot of updating

Being renovated

The service was phenomenal they understood that they checked me into a moldy water damage room that was never taken out of service but they quickly moved me to another room that was much much better however that evening the roaches dozens of roaches came out and we're all over everywhere. I couldn't sleep because they were crawling all over the bed so I ended up checking out sometime after 2:00 a.m.

good at all

I have left my review on google. I asked for contact information and a full refund and was denied names Receipt and the lady name of associate ! I would like my full refund immediately! And the system will not allow me to upload the photos!!!!

It had roaches in icebox

Whole in bathroom door. AC made loud noise all night. Roach in room. Overall dirty feel.

The person that checked me in was so rude

Bad smell on room, pillows bad small like they did not change sheets, no water on restroom sink, broken microwave, and broken drawer with tools like some one was working on the room and did not finish,

Great location but found roaches in the room.

It was hot, rust everywhere ac not working

Like the location

I checked in and left.The hotel lobby has a bad smell and the room was no better.We left and went somewhere else.

The room did have a weird smell. The TV was not the size said for the room description and the remote did not work. We could not change the channels. The shower wall was cracked and poorly “fixed” with silicone. When I turned the water on it came out brown before clearing up. The room was suppose to be Double Queen but the beds seemed smaller and there was only 2 towels for 4 people. I wish I had photos but we decided to spent as much time out the hotel to reduce our frustration with the conditions.

Decent stay, although upgrades are definitely needed as you can tell it’s dated. A/C units don’t get fully cold in the rooms which is definitely an issue in Texas where th summer months approaching

They stay was great but they had a moldy smell throughout the hotel. Bonus is its affordable and in the center of all the restaurants and shops

Room needs to be fumigated. Light by desk not working. Halls were hot. Rooms need updating

Bath towels in shorts supply. How you don’t have enough towels for your guests. Our room entrance door was dragging which made it hard to open and close.

Great

Not a quality place to stay. I would not stay there again. Roaches, issues with the bathrooms. AC unit went out my second day there. A horrible experience.

Room was not clean, roaches roam the room, unsafe to leave food out I’m never coming back I wasn’t able to write everything in this review due to certain things I can’t post

It was amazing and comfortable bedding…. Love it

Behind a Buffalo Wild Wings - good eats

Everything was great !

I paid for a suite they gave me the wrong room and was not accommodating at all. The lady at the front desk was super nice and tried to fix the situation but the manager was horrible.

Great

Ok

Property was rundown. Bad smell in hallways. Went to room, roach crawled across nightstand. Went to complain, asked front desk clerk for manager. She got him on the phone but he wouldn't speak to me. There was a LaQuinta across the road that he managed. When I asked about getting a room there, manager told the clerk it was a different booking system so he couldn't transfer my reservation. He made no attempt to help me find a suitable hotel. I really didn't want to stay at another facility this person managed but wanted to see if he'd do anything. He didn't even apologize for having roaches in room or for inconvenience if having to find a new hotel at 9 pm. I did get a refund which he said zi would get immediately but it took about four or five days to go back toy bank account. This place is a no go. I found a Sparks by Hilton nearby and the staff there went above and beyond everyday.

Decent stay

Room is clean and spacious.

great

The first room I was given smelled like someone has just finished smoking. Switched me to the second floor. Cable wasn’t working and phone didn’t work.

Nice room ! Very spacious n convenient

This hotel smelled so bad that I had to go purchase Vick's Vapor rub to put in my nose so I could sleep through the night. We had a two night stay but left the next morning. A refund would be deserved but I don't think I will see it.

Staff did little to fix problem No hot water A/c was not working well Total gross- will never stay again

The staff was nice and I loved the room

It was reasonably price at a good location in pearosnd

Dirty. Smelly. Roaches

The place (including my room) smelled badly of mold and mildew. The wifi was powerless. The "hot" water dribbled out of the bathroom faucet. No ice machine. If I could give zero stars, I would do so.

I didn’t like the little roaches in my room, the ac not cooling like it should or the three broken lamps.

There was a bad sewage smell in my room also seen a few roaches in my room and the front door lock did not work, told the front desk no one came by to fix it.

Staff was excellent owners of hotel need to properly clean the flooded rooms on first floor. They still have an odor. Washer also needs to be repaired

I’m astounded as Candlewood suite hotels are generally nice. This one reeked of mildew and all of my things in my suitcase smell of mildew. There was no staff to be located between 6-715 am when I went to the front desk.a sign was posted that stepped out and would be back shortly. Later in the day, I asked the clerk about where was staff and she said her manager left early and she couldn’t come in on time leaving the hotel without any staff during that time, especially at the Front desk where someone should be at all times for security of the hotel. Then I was trying to rest in my hotel room and housekeeping barged in without even knocking where there was no reason to even be in my room as the sign says they only clean weekly and I just checked in that day. Then the next day my room card didn’t work so I had to go down to get that fixed. Total disaster stay. I definitely won’t be back.

Check in was quick and easy. The rest was down hill quick. The room had dirty counters,floors, tub, sink, floor cracking, and the bed was like sleeping on pure box springs.

The room was so humid that everything felt wet, the carpet felt sticky. The cabinets looked like they were barely hanging on the wall. There were places throughout the room that the walls and tile need repairs. The microwave was missing the face plate which made it look broken. The were roaches crawling around in the room. the dumpster that was in the parking lot was so full the maggots were crawling over the side.

The room smelled horrible. Musty, moldy, stale. The carpet was damp in the room. Semi clean, but no attention to dirt in corners, etc.

Room was nice but seen two Roaches.

I had a clogged toilet and asked the front desk clerk on Saturday morning for a plunger and she said she couldn’t Leave the desk to go upstairs and get it. Came back in the afternoon the bathroom still wasn’t fixed and the young lady on duty in the afternoon provided me with plunger. I’m paying for the hotel and fixing the toilet like I’m an employee. Don’t I’ve ever experienced that before.

Everthing is great except the AC is too loud. Have to disconnect it for sleep.

I don’t recommend..this hotel needs renovations..the carpet on the walkway is extremely dirty and stinky

Your pool was dirty

The property was outdated.

Terrible. A/C kept going out. A/C in mothers room kept going out as well. She is 79 years old. Had to keep slamming the door for it to lock

The staff was very friendly and helpful. That made the stay nice. It older but bed was comfortable.

Overall good stay only complaint is thin walls and sink was faucet was weird.

Bathroom floor was soft carpet very dirty And there were fleas.I have multiple bites

Carpets are old, need replacement.

Room and bathroom was very clean. Loved kitchenette, full refrigerator and microwave. Needs new tv … poor quality. Toilet extremely low … like it was intended was little kids. When booking could not find king room. Would have loved king size bed.

Must be remodeling , stunk of mold , had tons of roaches in bed area ,even more in bathroom. AC worked great ,for the most part felt secure ,quiet!

Great no complants

It was a dump

Will never try any Candlewood facilities. Thanks

No pool, no complimentary breakfast, there was a child running up and the 2nd floor. So we couldn’t really enjoy or stay and rest. But the rooms and staff were nice.

The hotel has definitely seen better days. We only reserved for one night. I should have read the reviews sooner. I think the room was as clean as it could be, but the floor was cracked in places and the carpet was torn. The bed was comfortable, however, had I found the roach when I got there instead of when I was leaving I wouldn't have bothered to find out. It was an easy check in and an easy check out. I just don't do bugs.

This hotel has a terrible smell in the hallways and the room. The room has roaches too which the staff offered bug spray

Hotel was very disappointing from the pictures provided

Loud people