Best Western Pearland Inn

Bottles and cups were left behind in my room. AC did not work.

Great place to stay I would stay again

Clean and quiet It said there was free breakfast and I didn’t find it.

Nothing

Room was clean, breakfast was good, excellent location.

Can't check in in the lobby in the evenings. Ice machine wasn't working. Breakfast was all packaged foods and all had to be microwaved. Milk and yogurts didn't feel cold. Area is quiet and safe. Good location. Didn't get to use pool but seemed clean and nice.

Bed was comfortable and the room was good. The pool area and plants around it are beautiful. The receptionist told me my service dog was a fee of $30/night. I asked if there was anything she needed me to sign or provide as proof (trainer contact) and she said no, the fee was $30. I'm so tired of arguing because of all these fake SA so I just paid it but they need to better train their staff. The ice maker wasn't working, so we had to go to the front desk for ice. Annoying. Also, the breakfast is only served until 9am - what a joke when you're on vacation!

Quite atmosphere None

Everything

Nice bed

Very cozy homey rooms. A little outdated but nothing at all to be concerned about. The nice pool area made up for it. 7 out of 10

It was very clean and convenient to Walmart and a restaurant. The price was fantastic especially for a last minute booking for my granddaughter’s softball tournament. Within 50-100 yards or so there was a Mexican restaurant and Walmart. Nothing.

When we arrived at 1am on the first night the room was so hot, the air had not been one it eventually cooled off but took a few hours, then the next night we arrived back around 10pm and 2 of the ceiling fan blades had broken off and were on the floor of the room. The Hotel made sure we were okay and had no injuries but I think this hotel needs some updates and maintenance

Property was clean but older than expected

Room was clean and had everything you could need with fridge and microwave. Really small pillows on the bed that were flat. Pool was great but almost needed cooled down.

Second time staying there with no issues

Perfect I would definitely visit again

2nd floor no elevator. Hauling luggage upstairs sucks. Breakfast was meh. Cereal stale, coffee poor.

Thank you to all. I was in town for my husband who was in the hospital and the staff was very supportive.

Room was clean, staff was great!

Great location Everything was good

Hello

There was a snag in the carpet upon arrival and the smoke detector was malfunctioned and taped to the ceiling. The carpet was not vaccumed and they charged us $100 for a snag in the carpet that was already there and said they were going to get a piece from under the bed to cover it, so they can also charge the next renter $100 for the missing carpet under the bed

Great pool

I was in town to visit my husband in the hospital. Hotel was clean and it allowed me to have a peaceful stay.

Rooms very clean, breakfast was very good, Waffles, cereal, danishes, microwaveable cheese omelets, pancake dogs on a stick, breakfast sandwich along with coffee juices and yogurt. Grandkids loved the breakfast and swimming in the pool, I would definitely recommend and would stay there again.

Older style motel - drive up to your room but the rooms were remodeled and very nice. Breakfast needs attention. No hot water, milk, or coffee available when I ate.

Quiet, clean room with responsive, friendly staff. Would book again

At first I thought the receptionist was pretty nice until I started complaining about bugs crawling on the bed and in the bathroom floor and tub, dont think it was bedbugs just bugs period made me uncomfortable, she offered and did changed my room and we saw bugs in the tub in that room after that refund was asked for and was given..

I liked that is was clean and quiet. There wasn’t anything to complain about.

No complaints. I needed a clean, nice size room with the necessities for a short stay and that’s exactly what I got.

Good front disc service fast checking

The ad said smoking/non smoking. My receipt reflected the same. When I got to the motel I requested a non smoking room. I was told that is not what I booked, I had booked a smoking room and they could not change the room because they were too booked. I looked on hotels.com and there was a non smoking room available. I pointed this out and was told I could book that non smoking room listed, but they would not give me a non smoking room and they would not refund me for the one I had already book. Worst customer service ever

Very clean love it

N/A

The parking lot was very well-lit and safe for trailers.

I loved it

every thing was good

It was a great stay

The staff was very friendly, room was exceptionally clean and bed was comfortable. No complaints

Room smelled

it was clean and safe Old and outdated

Everything was great

Being upstairs.

Yes, we are very satisfied

Staff was friendly.

Rooms looked nothing like it shows on site. Big gap on bottom of door. The list goes on and on. Not worth the price

The rooms were nice and clean, the towels were smooth and the young lady t the front desk was very nice and friendly.

All ok

The staff was helpful with my reservation. There was a glitch with the booking of my room with Expedia. It took a call to Expedia support to resolve my booking. The room was clean, bed nice firm. I was pleasantly surprised how nice the pillows was. The breakfast was OK and the coffee was real good

The first night the room smell was of tobacco smoke. We asked for a different room. Second room was so much better.

The room was decent. Nicely decorated. However, that type of setup (doors facing outside) makes it too noisy.

The room was cozy, bed very comfortable and AC worked great the pool was also clean n appealing overall I would definitely stay again

Friendly staff. Good location.

Great place for a work trip.

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The room overall was clean. However, the tub did not drain and was somewhat gross because of that. The staff was very friendly and helpful. The pool was amazingly clean and well kept.

Thanks Best Western Pearland Inn for a great one-night stay! The room was very clean, the breakfast area was spotless, and the staff was so friendly and welcoming. 😊✨

Smell in the room

Room was nice. Bed was comfortable. Check in ok.

The property and room was very clean. STAFF was friendly and breakfast was very filling.

Staff was friendly. Room was clean and looked somewhat updated.

Location was excellent. Bed was so comfy That the bathroom light and bathroom vent both come on at the same time. Noisy when you wake up in the middle of the night to use the restroom it easily disturbs others sleeping

Friendly, quiet and clean. We had a wonderful stay!

Nice & clean.

Breakfast was fresh. Staff was very nice to us. Room was very comfortable.

Perfect

Room was clean, bed very comfortable. Nice quiet stay!

Quiet. Clean. AC worked great. Staff was nice

This location was incredibly clean! the pool looked beautiful, room was clean and spacious. You can tell pride is taken in this property. Breakfast options were limited, but I was happy to see prepackaged microwavable breakfast sandwiches as an option. 10/10 would stay here again.

Courteous Staff, clean room, great pool

Everything

Check in personnel was so friendly! Loved the atmosphere.

Perfect

Room and outside areas were clean and well kept.

I really enjoyed the stay, the room was comfortable, but I did find a couple of large ants in the restroom area.

Near to Pearland temple

My stay was lovely. Check in was quick and simple . I called ahead to let them know I would be arriving late. I had no issues. Room was very clean , pool was clean. The laundry facility worked and I was able to wash my clothes before leaving. The washer did smell like mildew however once my clothes were washed and dried they did not smell at all. Smelled great. Best part Walmart is in walking distance.

Safe, quiet

Asked for a downstairs room as family member is handicap, was given 2nd floor room. Asked staff to change to 1st floor and she was irritated. Then was charged 3 times for our stay.

Awesome

Awesome

The Lady behind the desk was nice but thats it. It’s NOT a hotel. It’s a motel which means you drive up to your room and walk right in. The description never said it was a motel. But that’s exactly what it is. Probably wouldn’t stay here again. It much like motel 6&8

Nice. It was clean and we had a great time

Love the location. Convenient to restaurants, shopping, and our relatives!!

Not so good room had two cockroaches.

Simple and sweet!

Had bugs in room. Little nats

The rooms were good but the pool was great. You can walk to the Walmart right opposite.

We stayed here years ago on a family trip, but its run-down now. It definitely needs a makeover.

No

Here for an event and this hotel was the perfect place to stay.

Affordable, beer shopping, safe and clean. Parking is ace as well.

Also has an area you can grill. Next time we are grilling there.

Second time at this location while visiting. Convenient location, and very quiet place.

The staff was quite welcoming. The room was clean, and quite cozy.

Hotel is safe quiet convenient and lots of parking. Walmart is just a few steps away.

Great

Bugs Bugs Bugs!!!!All over the floor Gross!!! People smoking weed in the parking lot and rolling up joints by the rooms outside totally unacceptable!!!

Very nice place and close to shopping mall.

We have always had a good experience staying here.

The manager and the lady working the desk when checking in was very unprofessional and broke the law. I have a service dog and they were giving me a hard time and asking a lot of questions and we were not the only one they did this to that night. I even showed the lady behind the desk the service animal support vest and still charged me for the dog. The bed only had a flat sheet on the bottom of the bed instead of a fitted sheet. When checking out I tried talking to the same lady that checked us in and she said she was not going to talk about it. This is the only Best Western that I have been to that has tried us that bad and told us if we don’t pay for the dog then we can’t stay but yet they had already charged my card for the stay. This is how we get treated being gold members then I will never go back to Beat Western again.

Booked a king suite. Was given the run around that room was not available. Did not seem that they were at full capacity and I was forced to stay in queen room with no compensation.

In general, hotel was located in a good spot. Walmart and taqueria Arandas were next to it at a walking distance. I dislike how house keeping does not clean the rooms everyday (every other day).

Very nice staff and property, convenient to shops. The room was clean.

The property is nice and the area is good. Parking lot has trees and looks nice with pool. But like any motel, I got noisy neighbors who checked in after midnight and loud chattering, stomping floor lasted another two hours until 2 AM. More noisy people are up at 6:30 am. So despite the homy bed and clean room, I didn’t sleep well. Sorry about the money I spent.

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Attempted bumper robbery of a friend's car on the property

Very nice breakfast bar wonderful options. Extremely pleasant staff.

Good stay

The friendliness of the staff made it easy to check in.

Location is not pet friendly unless you pay 30 dollars non refundable plus deposit. Should not advertise pet friendly on site because it is to late to cancel once arriving.

Pool was beautiful

2nd time there in 10 years. Still amazing

This property was in a great area, walking distance from a Walmart, 20 minutes from downtown Houston depending traffic, also near the property restaurants, daiquiri shop, liquor store, dentist office, tractor supply, whatever I needed was within limits, this property was nice and clean for my short stay, staff was nice front desk and house keepers, no this property is not five star but it's reasonable and my stay again was comfortable

Close to shopping and quiet area. Staff was friendly and very professional.

Very nice pool area and breakfast area.

Carpet had stains. Everything else was good.

Wifi was horrible and slow when it worked, The bedding was below par.

Usually this hotel is perfectly fine when we visit, but we never stayed on this wing so we were suprised by the condition. Would have been nice for some ki d if adjustment on the bill for the room condition.