La Quinta Inn & Suites By Wyndham Houston Pasadena North

Waffles at breakfast Smell, dirty rooms, dirty bathrooms, customer service

Super clean

Perfecto

Excellent customer service room was very clean and smelled very good.

Description states truck/RV/Bus parking available and it’s NOT. No hot water for showers. Breakfast was great!

SEMPER FI GOOD PLACE GO STAY IF YRAVELING BY PASADENA

The staff was very kind and the rooms were spacious. I like that there is a little 24hour coffee bar. The beds were did the job not firm but not soft either if that makes sense lol. There were a fair amount of parking spots. I enjoyed my stay, and will stay again when visiting Houston.

Hotel muy sucio y Terrible servicio

This place is horrible, bugs, bedbugs, roaches and TERRIBLE customer service. You should VOID the area completely. Stay far, far away!!! You will not even get a response from management for any reasons. You have been warned!

The elevator didn't work for a short time.

The elevator didn't work for a short time.

SEMPER FI ALWAYS FAITHFUL THANK YOU

Clean

Clean

Nothing Smelled bad like moldy

Nothing Smelled bad like moldy

This place is THE WORST HOTEL I HAVE EVER BEEN TO !!!!!!!!!!! THE ROOMS WERE HORRIBLE......I CHECKED IN saw both rooms and CHECKED OUT IN THE SPAN OF 20 MINUTES !!!!!!!!! THERE WAS MOLD, DEAD COCKROACHES IN BOTH ROOMS THAT I reserved for my family. THIS PLACE is literally a mold farm. When you first step in to the lobby that looks not so welcoming you can smell the MOLD in the air. When I tried to get my money back they said only the manager could do it. I called multiple times trying to speak to the manager but he was either busy or not there, and he/she NEVER returned a single call. I reserved two rooms for 2 nights but they only refunded 1 day. THEY SAID I HAVE TO GIVE 24 HRS PRIOR NOTICE TO GET ALL MY MONEY BACK and WERE NOT REFUNDING the first night. How was I supposed to know this hotel was a broke down crack house refurnished on a bubblegum budget ??? The pictures shown online weren't even matching the hotel !!!!!!! I provided pictures for the public to review look closely and you can see the mold, the peeling paint, dead cockroaches, I HAVE MORE but could only upload 8 pictures. Metal lamps with clear signs of rust, the mattress looked like the one you would see thrown out! you can't make this up !!! THIS PLACE IS THAT BAD !!! THIS HOTEL AND ITS MANAGEMENT ARE CRAP AND LITERALLY SLUM LORDS because this place is a slum. DO NOT STAY HERE !!!!!!!!!!!!!!!!!!!!

Good

Wifi and tv wouldn't work at all

Wifi and tv wouldn't work at all

Clean room quite place delicious breakfast

Staff was a little rude when asking for more towels and stood at counter waiting for a good

Nice, friendly staff however shower didn’t work properly

So many better places for cheaper

Good place to stay and it's comfortable

Wanted to use the pool but pool was dirty green mold. My main reason why I got that place for . Have a pic of pool but didn't let me post it .

Wanted to use the pool but pool was dirty green mold. My main reason why I got that place for . Have a pic of pool but didn't let me post it .

all was excellent during our stay,

Perfect place for the perfect price

Clean room, breakfast was the every morning,

The inconvenience of paying for my room online then have to pay a separate deposit on site. It was as streamlined check in to room I'm used to. Inconvenient but not a tragedy!

That we didn't get to stay longer

That we didn't get to stay longer

The inconvenience of paying for my room online then have to pay a separate deposit on site. It was as streamlined check in to room I'm used to. Inconvenient but not a tragedy!

We don't have hot water on Sunday morning..

Online says pet friendly but apparently once check in the staff told me that I couldn’t leave pet while going to work even though my dog would be in kennel

Online says pet friendly but apparently once check in the staff told me that I couldn’t leave pet while going to work even though my dog would be in kennel

Convenient

Convenient

The hotel had a bad odor near the elevator. The pool was closed, it had a sign but staff did not advise at check it. There wa no hot water in the shower. Internet was not working with the TV.

I liked the cleanliness of the hotel.

everything was great except the pool could have used a cleaning

We really enjoyed our stay

.

Easy access Couldn’t stay longer because we had to leave.

They didn't return the deposit; their excuse was that the towels or sheets had stains—even though they didn't—after just a one-night stay.

Todo muy bien, habitación muy cómoda y amplia

Had to remove the lid from the toilet several times to get the toilet to fill with water. Hotel smells like garlic and curry throughout. Seemed like the owners possibly live on site, kids running in and out of rooms, down hallways, all while using their outside voices. I would be failing you if I didn’t mention the small brown insects spotted in the bathroom that were free with the stay. The free breakfast was eggs, bread and yogurt. If you have a need to stay in this specific area of Pasadena do yourself a favor and get a room off the Beltway. The hotels were much nicer in that area.

The property was neat and clean. The room was clean and well stocked. The staff were very professional and helpful

Liked it pretty clean and nice just didn’t like that they charged me a fee for checking out late

The stay for 2 nights was great. The room smelled a little wet like mildew but outside of that the room was advertised and served us well. Staff was very friendly and helpful.

Staff was real nice and helpful

I was very disappointed with my stay at this hotel. The entire property had a strong odor that smelled like backed up toilets mixed with mildew, which made the environment extremely unpleasant. The pool was dirty and clearly not being maintained properly. The elevator was not working during my stay, which was a major inconvenience. What made the experience worse was the lack of customer service. Despite these issues and me paying for the refundable option, the hotel and Expedia refused to refund my money or offer any reasonable solution. I understand that problems can happen but the condition of the hotel and the unwillingness to address legitimate concerns made this a very frustrating experience. I will not stay there again.

Please be careful staying here. I was charged extra for "pet stains" which were false. I called to ask for photos of the stains which they claim would send in 20 mins. Its been 2 hours and I have not received any photos yet. The room i stayed in had so many nats flying around and I spoke to the manager in front and she said it was probably because of my dog that caused the nats. The food was not great, the furniture in the room felt sticky and dirty. The room was extremely humid as well. The pool was dirty as well and hasn't been cleaned. The elevator also got stuck when trying to go to our room so we had to take the stairs. Don't waste your money staying here. I did not enjoy my stay overall. I just wanted to give my honest review.

just need to fix the shower curtain and the toilet seat

Clean room

Same breakfast every day plain eggs,sausage,potatoes the pool was very dirty, elevator wasn’t working and the hallways smelled so bad! We will definitely not be going back there!

Everything was clean and the staff was great :)

Our experience was great . The are was clean, the food was wonderful the staff was on top of it making sure it didn't ran out .

The breakfast was terrible as well. The gravy was watery, and the waffles had a strange taste.

The staff was unhelpful, there was vomit in the hallways, broken curtain, no shower curtain, room smelled of mildew. When the issues with the bedroom were brought up the desk clerk responded with not her fault.

Clean room

Smelled liked cigar

Very poorly maintained, grass was terribly high, room carpet felt humid wet, elevator was a tripping hazard as the elevator does not align with floor when doors open. Staff was friendly and nice, room was just ok

Everything was great I enjoyed my stay very much

Breakfast was really good!

Quiet, beautiful, friendly staff

Clean and friendly

My shower head didn’t work

Place could’ve been cleaner and the grass hasn’t been cut and trash and dogs unleashed around the property

Yes perfect

yes

Breakfast was cold ,room has dirt on 🛌 beds on the back of bed the wood

Elevator not working

Room was clean, very friendly staff, enjoyed gym.

Location was great for what I needed, but it was dirty. Stains on all the seating and the bedding. No phone in room and I don't believe our AC unit was functioning, but it was hard to know for sure since it did blow air. We thought maybe the whole property was that way due to broken out windows and extra air conditioners in the hall. I could go on.

I was getting bite by something when I was sleeping

This definitely looks like a place where they should rent the room by the hour. Room didn’t look bad but sooo much hair in the shower. I politely gathered my belongings and checked out.

Elevator was not working

Con: It was hard navigating the television stations. Maybe a channel guide would be a great addition. My television would default to channel 15.1. I guess they had my television on a digital antenna.

Elevator didn't work and for that matter a lot of thing didn't work. Needs a update.

This is the most discusting hotel we have ever stayed in. Firstly the one and only elevator was out of order (and had been for months according to the receptionist). The room (304) was filthy and in poor condition. The bath had a mouldy shower mat, the curtains were mouldy, the ceiling was mouldy, the floor was filthy and sticky, the bedding did not smell clean, there were unsafe electrical outlets and switches, there was a used bar of soap in the bath. There was a pooly fitted (pushed up into the ceiling) fire sprinkler, totally unsafe. It was horrible. We checked out and cancelled the remaining 3 days because it was so, so disgusting. We expect a full refund from Hotels.com. I have emailed them the same photos.

It was dirty the elevator wasnt working & only had rooms on the 3rd floor ,the room they gave me was used by other people & it was still dirty had to leave as soon as they gave me the room to a cleaner & better hotel the stars that they put in the reviews are fake its a dirty hotel

Like the kindness and courtesy of the front desk.

This hotel is poorly maintained. Elevator broken, moldy smelling rooms, exterior doors broken. Would not stay here again.

Nice place

The room was not cleaned properly. The toilet seat was loose. The elevator broke down.

The receptionist was completely drunk, didn't know what she was doing, and was making nonsense. It took a long time, and she had to call the maintenance guy for help. He helped us and other guests who had been given rooms that were occupied by the receptionist. I can't believe they show up to work like this. I don't recommend this hotel at all.

Staff was amazing and really helped our group during the stay

as soon as we walked in ppl by the door smoking w**d, rooms smells of cigarretes faucets dripping feeling unsafe after seeing johns and their call g1r1s in halls very dirty and would not recommend they still charged me after i did nt even stay there , do not stay here

Stayed one night and it was clear the staff was understaffed and lacked proper training.

You can kinda hear people in the rooms neighboring and in the halls but it's not too bad.

This place was sad and dismal. The 3rd floor was dank and smelled. The elevator didn't work. The room was not ready, so I called the front desk and they said they would send someone to make it ready. I waited 6 hours to have someone make the room ready and ended up going to the front desk and asking for sheets, pillows, and toiletries myself. The pool is awful. Carpet stains, sheets are stained, pillows are from 1935, tub enamel is worn so badly, t.v. is busted. I wish I could have my money back or just pay for what this place is- the 'outta the way, $35/night, crackhead motel

There was nothing good at this hotel sorry, I would never come back or recommend it

Check was horrible, the night manager did not know how to and had to call 2 people to assist. The elevator was broken, the pool was cloudy. the bed was extremely soft, we literally sunk in to it. The breakfast was cold and the management staff didn't care nor did they try to makes things better. We left 7 hours later and was charged a "cancellation fee." NEVER AGAIN

If you are staying there for work it wouldn’t be so bad but if you are bringing your family there to stay I wouldn’t recommend it. I guess you get what you pay for. Sometimes cheaper isn’t worth it

I completed the self-check-in prior to arrival and still had to wait 30 minutes to get a room. While waiting I was informed that the hotel elevator was not operating at all. We did get put on the first floor, so it was not an issue for us. However, the hotel looks nothing like the pictures. It is very outdated; paint is chipped off the walls. There is rust on the walls and all throughout the restroom. The carpet stinks, the beds are very uncomfortable & bedding is old. The rooms do not look anything like the pictures (like not even a little bit). The air did not work; the doors do not close unless you slam them shut. You can hear every footstep from the room above. We booked the hotel for two nights and had no choice but to sleep there the first night due to no other hotels available and being 4 hours away from home. We left the next morning and lost a second nights pay, but we absolutely could not stay there another minute.

The elevator never worked. They gave us a room on the third floor, room was dusty and dirty, many ants came out

Staff went above and beyond to accommodate us we traveled with our kids and as people know kids are heavy footed most of the time so we asked for a 1st floor room to not disturb anyone they only had a king room they gave us a roller bed for free of in the area we will go back

Its was ok, it was safe. Pool was murky, no clean sheets no clean towles in the room had to ask and we put them on our own beds. The breakfast was good.

Terrible the door to the side was broken making easy for everyone to come in, the elevator was broken, the rooms smelled like fresh cigarette smoke, the Poole was green and they said they are non refundable if you wanted to cancel your stay there.

Elevator was out of order. Had to take stairs to second floor. Swimming pool was out of order also. Outside area seemed to need repairs.

The elevator was broken the whole time, the roof looked like it had some mold, the floor, bathtub and toilet was dirty and the molding around the walls was coming off. Wish I wouldn’t have paid ahead of time because we would have found somewhere else.

I didn't stay was not happy at all… the trust was full the elevator nor the ac in hallway didn’t work and the pool was open but it had mold in it and that’s the reason of my stay… I left after an hour of checking in

I picked this place for the price & the fact they have a pool & hot tub, yet the first thing the door on the side of the hotel didn't work with my key card. I bought a coke and it was hot cause the cooler wasn't working & when I went to get in the hot tub I walk out to realize the hot tub has been filled in with cement & the pool was less than desirable it was very dirty I refused to get in! I then go back to my room to watch some TV & it continued to cut out on every channel!

Terrible hotel! A couple of hours before we checked in I got a call saying that they needed my card info for the

Sheets were all stained.The entire property smelled horrible no AC.Building falling apart in the front. Never again $200 down the drain

It served it's purpose. Older place. Wonderful front clerk

Will go again I like this hotel!!!!

I didn’t have any high hopes it was a 3-star hotel rating but their were gnats in the restroom. The toilet seat was very loose and the sheets weren’t the cleanest (I had to pray and Lysol the entirety of the place) other than that it did what it needed to do provided a roof over my head while I was out visiting family.

In general bad experience the smell was bad

It was good, but were 2 issues that need addressing. Our TV was useless, because you have to go through a maze to activate it, even for just local channels. The hotel receptionist/managers were excellent, and attentive. But, she couldn't activate it either. She called the technician, and thought it's fixed, but still couldn't activate it. She apologized, and mentioned that this has happened to others too! Breakfast could use improved (sausage and eggs.)

Gina was the best employee ever. Very helpful very smart. You need her. Great person.

Staff overall was professional and well organized. I appreciated the guy in blue green shoes working late early morning breakfast buffet and front desk. He had a smile that made life more comfortable. Thank you

Clean

When we got there they gave me a room that was already occupied, when I go back to the front desk to let them know then gave me another room we go in and the room was a mess it was a dirty room we go back to the front desk once again and waited there for a good 30 minutes then finally we were given a room that smell like tabaco

Absolute worst check in we have ever experienced. No clerk for 20 minutes then given a dirty room. Had to switch rooms which took more time.

Buena opción para descansar

Curtains in room were dirty, lamps dirty, hallway dirty, staff not friendly

When I arrived to my room there was trash in the hallway and it smelled like trash