Home2 Suites by Hilton Houston Pasadena

Clean rolls and courteous staff. Breakfast was good too just enough

Great hotel!

Convenient Booked this hotel for the swimming pool. It was more expensive than I wanted to pay, but went ahead because of the fact it had a pool. The pool was broken.

Exceptional

A

Nice hotel. There is some road construction presently but easy to work around. Staff is very nice and responsive. Rooms were good and AC units were new and therefore quiet. Breakfast was a bit limited in selection compared to other nearby hotels. Also carpeting in the hallway on the 4th floor at least has a lot of stains in it. The team really needs to replace. Looks like u are dodging where someone got sick. That's not a big deal and in general slept well there.

Exceptional

bed & pillow, breakfast noisy refrigerator engine + noises from next rooms , breakfast hours - only till 9am, missed one by 10min

bed & pillow, breakfast noisy refrigerator engine + noises from next rooms , breakfast hours - only till 9am, missed one by 10min

Enjoyed my stay, Staff was always ready to help, breakfast was more than satisfying, enjoyed the stay! Thank You!

Breakfast not great

Room was very clean and tidy. Opted out of daily room service as I unfortunately work a night rotation, and needed to sleep. Staff were ALL very courteous and ready to help even with fresh linens when requested. Did get to try breakfast on one day. Was more than sufficient and ample room for guests to enjoy with family or friends. Was concerned about signs informing of risk of loss to personal vehicles parked, but Staff informed that they do have theft detterance Security at night in parking area. Experienced no issues to my vehicle.

Pool was clean and staff was helpful and kind.

Exceptional

Very clean, friendly staff I will definitely stay here again! N/A

Very clean, friendly staff I will definitely stay here again! N/A

Clean room

Loved the stay, clean and peaceful!

We had ants in the bathroom. We killed them and they still returned.

Exceptional

The water pressure was terrible!

Breakfast was not adequate for guests outside US. More yogurt and fresh fruits may be better. For 1 week the room was adequate. I had to order a stove for cooking, which was not what Residence Inn by Marriot offers.

Exceptional

In

Excellent stay. The room was very nice and spacious and the staff was great.

In

Exceptional

Clean and well maintained. Good breakfast options. Friendly staff.

Ice machine on 2 floors, including ours was broken. Had to go to lobby for ice. Also I requested my room be cleaned EVERY DAY. I was there for 4 nights and my room was cleaned once. Everyday I had to go to front desk for towels and coffee. That was extremely inconvenien House keeping team needs to do better.

Room and staff were very nice. Good location for our needs. Ice machine on 2 floors, including ours was broken. Had to go to lobby for ice. Also I requested my room be cleaned EVERY DAY. I was there for 4 nights and my room was cleaned once. Everyday I had to go to front desk for towels and coffee. That was extremely inconvenien House keeping team needs to do better.

We love staying here - this was our 6th or 7th stay! Clean room, comfortable bed, great staff.

Exceptional

Excellent

The staff was responsive, friendly and worked hard to keep everything tidy. For instance, the staff worked nonstop during the complimentary breakfast hours to ensure guests had what they needed as well as keeping the entire area well-stocked and sanitized. They had wonderful food choices as well, even for people like me, with food allergies. The best part is that the entire hotel was vibrant with life and warm color, yet pleasingly quiet. Plus, the staff offered welcoming touches, like a bowl of fresh apples and a nice Mother's Day photo area. What a delightful place!

More pillows on the bed would be good but it still was very nice Too cool for the pool

More pillows on the bed would be good but it still was very nice Too cool for the pool

Great stay with my family. Hotel and room were clean, comfortable beds, decent breakfast spread. Hall was a little noisy, had kids randomly knocking on our door every time they’d walk by (room was near elevator), but that wasn’t hotel’s fault. Location was good, would stay again.

Nice , convenient, great price

Pleasantly surprised and very happy with the hotel and staff. I will stay again when in the the area.

Was very clean and staff was friendly.

Perfect short stay

The breakfast was awesome and the staff were pleasant and came when we needed them. I would stay there again. I loved the shower gel and hand lotion had a great scent. Love love the kitchen area with the full size refrigerator

great place !

The staff was awesome! They were able accommodate us with an early check in. The room and bathroom were immaculate! The room was very comfortable and pleasant. All the extra outlets and usb ports were very appreciated. Most places only have a few in a common area. While we didn’t have breakfast here, the set up looked pretty good. We look forward to staying here again.

Yes

Clean room and excellent staff attention

Breakfast offerings were limited, but overall, the stay was great. Beds were comfortable, room was clean, staff was friendly. Felt safe in our hotel and would gladly stay again.

The entire hotel, staff, amenities- everything!- was perfect!! Daniel went above and beyond for us and we are so grateful to him!!

I didn’t like it

One of the electronically controlled blinds was stuck completely up and no solution was offered when bringing this up to the staff. This was especially annoying in the morning when the sun came into the room before anyone wanted to be up. And on top of that, the deadbolt wouldn’t latch on the door no matter what we tried and the secondary security “tab” that secures the door on the inside was very loose and easily could have come off the frame if someone were trying to break into the room. There is also a terrible automated texting service for reporting issues that doesn’t seem to work at all, as none of my complaints were addressed and yet the day after I checked out, this service still had the audacity to ask me how my stay was. On top of this, the room I was in was pretty poorly put together and even missing some amenities, like the single stove burner I saw in the pictures online. I picked this place because of its location and solid reviews, but I would avoid it like the plague going forward. Very disappointed with my stay here.

rooms are clean, staff is nice and breakfast had plenty of options.

Convenient location. Clean lobby, rooms and breakfast area. The staff was friendly and kept up with the cleanliness of the hotel and food. Very family friendly. My toddler loved it there.

Clean room, nice workout facility, good location

Very clean

The rooms were nice, clean, and comfortable

The rooms are spacious and comfortable. What is most valued is the hospitality of the staff! They are truly welcoming, which makes travel more pleasant!

Wonderful experience. Clean rooms and hotel and friendly staff. I specially appreciate the coffee that’s available at all times.

Clean and comfortable

Loved the entire stay!

Other than that it was a great!

Friendly staff, clean room and lobby, tasty breakfast

Excellent

Clean, quiet

The staff is so friendly. The room was super clean and the bed was comfortable. Very quiet and nice location. Central to the area we visited and easy to access.

Enjoyed the breakfast spread!

Great stay

Friendly staff! Place was very clean and modern. The breakfast was great! Great place for families.

Clean room, nice staff

Nice room

Clean room great staff

Room was excellent, customer service was great the only complaint is that they were doing renovations and the noise interfered with my relaxing time otherwise I would give the stay 5 stars. I will definitely stay here again.

Everything was great.

Yes

Everything! Clean rooms, great breakfast, friendly staff!!

Please

Excellent

Very nice, clean hotel!

Didn’t have breakfast but everything was great

The place is clean and great service! We will be back for a 4day weekend in couple weeks

Easy and quick check in very friendly front desk

Room was good and the staff was ok but they need to improve the amenities.

It’s was clean and well kept up!

Breakfast advertised as having more options, like a pastry assortment, but there wasn’t. However, overall it was a nice, clean hotel to stay at!

Staff was incredibly helpful and helped us get situated quickly, the room was clean and comfortable.

Rooms were clean , felt safe . Staff was great. Will stay there again next time I’m in Pasadena.

Always clean

No

Staff was very attentive. Room was beautiful. Beds were so comfortable

New look, clean, comfortable.

the A/C kept the room cool

Room was spacious with all the necessary amenities. Generous sized fridge and the AC blows super cold which is perfect for the Texas heat.

Very clean and stuff very nice.

Friendly staff. Bed could be more comfortable. Pillows were pretty poor.

No restaurant or bar at the hotel. Gym and laundry facility not available. Overall stay was good. Comfortable beds. Very large room. AC was very cold.

However, for an extended stay, the breakfast offerings are boring and repetitive. I’m very surprised that there is no fresh fruit available for breakfast. That would be a huge improvement!

I'm always impressed with Home2 Suites. The rooms are large and inviting with a full kitchen setup. Beds are comfortable with nice linens, bath is large and perfectly suited. Very clean, nice staff, and decent breakfast. Will stay again!

Very clean & great customer service

Good

However, its location is not the best if one wishes to travel downtown frequently during the visits.

Great experience! Will definitely book again

Clean, comfortable, good breakfast options

Enjoyable stay

We had an air conditioner go out on Sunday morning and Home 2 Suites let us check in early. Monday morning we checked out to meet the air conditioner repairman at 8 AM. The Repairman had to get parts and would return at noon to do the repairs. I called Home 2 Suites and asked if we could check back in until the check out time so we could stay cool and they graciously let us come back. We were very grateful for their taking care of us.

Room was very nice and clean. I requested for an hour earlier ck in due to family function and was told to call the morning of ck in which I did, the clerk was very helpful and remembered my call when we arrived. Check in was quick and easy which was a big help since we were pressed for time. We decided to skip breakfast and just have coffee since it was continental and didn’t look desirable.

Practically no amenities for such an isolated property. Worm out mattress and furniture gave me the impression this room would not have passed a swab test. Would never stay there again.

I always enjoy Home2 Suites. I love having the supplied kitchen and extra space. This one particular...the location is a little tricky but quiet. Our rooms were clean and comfortable. We stayed here before sailing out of Galveston. We had about another 30-40 minute drive cruise morning, but it was worth the savings in price compared to staying in Galveston. Breakfast was also good, no bacon this particular morning...but still good;)

I thought the hotel was clean until the first day of our stay the pool was closed due to painting I was told only to be later told human waste was in the pool only given two large towels it was located next to a busy freeway My friend was missing a couple items and we left to the garbage overflowing by front doors three star at the least

This specific hotel was not my top one My kids like to sleep on the sofa bed This time the sofa smelled bad like pip really bad like pip but other than that was good enough. Service was wonderful, food was good as always

Not many retail stores nearby.

Breakfast is very limited

Beautiful property, very clean room with comfy beds, love the walk in shower and breakfast was delicious too!

Breakfast was served by Norma in a very friendly wand respectful.

Good

Very clean and modern looking. Fair price for what you get in a good location.

The staff was friendly. The blanket was dirty and the breakfast options were small.

It was great.

Came for a college visit in Houston. Hotel was clean and comfortable. Staff was friendly. Great stay, will definitely stay again for future visits.

The beds and sheet are comfortable. The kitchen was extremely convenient.

Good!