Sonesta Essential Hotels Odessa

La limpieza no es muy buena y el desayuno aunque hay un horario solo sirven una vez y si se acaba ya no rellenan aunque aún no se haya cumplido con el horario, además no es muy bueno

Perfect

The hotel staff is extremely helpful and friendly. I enjoyed staying here

Clean room an good staff

Está en remodelación pero todo muy limpio y económico 👍

Room was dirty, floors were sticky, smelled weird and no customer service... breakfast was terrible coffee was cold... elevators were not even working coming down had no button had to go through the stairs the whole time being there.. pool was covered with dirt due to making a bar non of that was said in the hotel amenities when reserving. Last time I stay there they need to fix it up and update the hotel information... need better management

Muy amable el.personal

LOVED this hotel and the location. Only drawback was the elevator not working for the second floor. But the stairs never hurt anyone!!

room was dirty, bathroom had a used razor, shower was dirty, room chair was itchy, elevators had no buttons on 2nd and 3rd floor.

The amity's were ok the only problem in the facility was the elevator not working it would go up but no buttons to come down. You have to contact the front desk to send it up to you're floor so you can come down. Then it quit working completely. There were no ice buckets in the rooms nor coffee makers either. Staff members didn't know how to make coffee in the morning. Main light in the bathroom didn't work had to use the light above the sink . There was only one wash cloth. The breakfast was ok basic amenities and that as well wasn't kept up with no muffins were replaced or the eggs . So be ware if you plan to stay here.

El precio

Breakfast

Exceptional

Passable

Elevator was broken could go up but not down

The hotel was in good shape for a renovation taking place. Enjoyed the one night stay.

Also, placing a sign that says “We apologize for the inconvenience” in front of an out-of-service elevator does not resolve the inconvenience for guests. Apologies are appreciated, but the real solution is to repair the elevator. Good service is not just about acknowledging a problem; it is about fixing it. On the positive side, the front desk staff is very friendly and courteous, and overall, the hotel looks good and is pleasant in other respects.

Limpio cómodo lo malo que el elevador no funciona para bajar y salir con tantas maletas fatal y la piscina no sirve

Room had bugs crawling in it

The room was very roomy and well maintained. It was great to have breakfast offered in the morning. This is a good place to stay and very reasonably priced for the area.

Very good

We stayed in the family room it has 4 queen beds. That was cool because we needed 4 beds, but in one room. And two beds were fine but the other two were just so bad they really need new mattresses. We had to walk down the stairs from the 3rd floor or call the front desk to send the elevator up because the button didn't work

More vending machines and ice machines

Everything has roaches and bed bugs

Needs clean improvement

Excellent customer service! Room is so clean and bigger room to host a family gathering, events or party. My room comes with a whole living space

Good stay for our family but the hotel is in the middle of being renovated. The woman at the front desk during check in was excellent.

Very clean and quiet..

Room wasn’t even swept, after construction all dust was on beds and floor, old wrappers of food in drawers. Soap bottle was empty. Not enough towels in room . Elevator has no push down button and after all this tried to call for something different and phone didn’t even work. Ended up just falling asleep after a long 17 hour drive I said I’m just going to sleep instead of having to walk down the stairs. Worst stay do not waste your money here.

This is a basic hotel with basic amenities.

It was a challenge getting to coming from the west due to major freeway road construction.

they have guest that are in the hotel that are spreading infestations of a mixture of bugs parasites anmd fungus that resulted in me going to the hospital for me and my service animal and after advising them of this ongoing issue instead of being treat like a valued guess i was diregaurded and left no choice but to live in an infested room with out compensation for my damaged garments i got absolutely no sleep because i had top stand up all night because iu was constantly being bitten by mites bed bugs carpet larvaand god knows what else im in college and are a life coach and i sell digital products i was able to invite one customer to this location after discovering that this place was being infested by a guess that has been made aware but said they didnt care to do anything to stop slow down nor contain this issue i took pictures and have photos of the issue and after being denied another room to get me and my new garmets out of harms way i asked for cleaning tools and supplies and the frontb desk attendant just kept rushing me with to finish with the mob instead of asking how they could make my paid stay comfortable in even the smallest ways i was treated like an animal and this elderly man walks around the poroperty just staring at me and my service animal that is registered and telling me to check out he comes close to you and just stares like he is witnessing something bazzar instead of a paying residence or valued guest of the hotel he wanted me thrown out because of my service pet that is trained and does him no harmi loved the location and most of the front desk assistance but in the morning the front desk lady is very rude rushingyou to pay or get out and the fact that management neglected safety and health regulations as well as state and federal laws policies and statues says a lot about how long this place maybe open how many ppl and family will be affected by this issue before the proper protocol is taken with out guest being thrown out like suspects

they have guest that are in the hotel that are spreading infestations of a mixture of bugs parasites anmd fungus that resulted in me going to the hospital for me and my service animal and after advising them of this ongoing issue instead of being treat like a valued guess i was diregaurded and left no choice but to live in an infested room with out compensation for my damaged garments i got absolutely no sleep because i had top stand up all night because iu was constantly being bitten by mites bed bugs carpet larvaand god knows what else im in college and are a life coach and i sell digital products i was able to invite one customer to this location after discovering that this place was being infested by a guess that has been made aware but said they didnt care to do anything to stop slow down nor contain this issue i took pictures and have photos of the issue and after being denied another room to get me and my new garmets out of harms way i asked for cleaning tools and supplies and the frontb desk attendant just kept rushing me with to finish with the mob instead of asking how they could make my paid stay comfortable in even the smallest ways i was treated like an animal and this elderly man walks around the poroperty just staring at me and my service animal that is registered and telling me to check out he comes close to you and just stares like he is witnessing something bazzar instead of a paying residence or valued guest of the hotel he wanted me thrown out because of my service pet that is trained and does him no harmi loved the location and most of the front desk assistance but in the morning the front desk lady is very rude rushingyou to pay or get out and the fact that management neglected safety and health regulations as well as state and federal laws policies and statues says a lot about how long this place maybe open how many ppl and family will be affected by this issue before the proper protocol is taken with out guest being thrown out like suspects

So apparently they're under construction and nobody bothered to tell me that the pool and the spa nor the gym more available not even the coffee machine in the lobby works nothing seems to work the elevators are missing buttons so you have to take the stairs if you want to get back downstairs I paid decent money the last time I was there I got bed bugs

The hotel is located in a construction zone. We missed the exit and had to drive 12 miles to turn around.

Microwave in room did not work

Staff is friendly, also clean and a good price The elevator going down doesn’t work

Exceptional

The elevator going down doesn’t work

Elevator third floor had no button to operate had to call front office each time. Ice machine didn’t work.. beds were old need to be replaced.

Very rude staff

Very rude staff

Exceptional

they’re remodeling. mess

Price and rooms are nice and very comfortable There was bugs in the shower little roaches a whole bunch coming out of the corner of the shower also pool closed city had shut it down

Superb

Price and rooms are nice and very comfortable There was bugs in the shower little roaches a whole bunch coming out of the corner of the shower also pool closed city had shut it down

Rooms were nice despite them being remodeled, the elevator at the second floor did not have access do to the buttons not working so we had to use the stairs which was not nice as I have bad knees. The hallways were a mess from the remodeling.

Was being remodeled and a mess in the hallways. The elevator only went up, you hand to use the stairs to come back down. Rooms were ok

Staff was polite. The hotel is a construction zone. Flooring filled with paint and construction materials, elevator did not work from second floor, no air conditioning in hall way, window were open, missing Base boards and moldings. Beds were very hard and uncomfortable.

Easy access from the highway. The breakfast was not considered continental. Very limited and few selections. The elevator was not working properly. We were on the 3rd floor and had to take the stairs if we needed to go down, or call the front desk to have them send it up to us.

The property was under renovation without notice to us, the rooms were left open and nasty. Our room the toilet seat was very discolored, the lid was broken, there was hair and toilet paper on the ground by the tub. The iron board had very weird discolored spot on it. We wouldn't stay here again.

Hotel is under construction. Our room was very dusty. The room I chose was supposed to have 4 beds as advertised ended up having only 3 which did not accommodate our group. Housekeeping walked into our room more than 30 minutes before check out.

Everything good

All good

Clean room nice staff breakfast parking

Clean room

Everything was great.. definitely will come back

My room was so dirty when I checked in. Empty beer can. Amazon delivery trash. Stains on bed, and a blood stain on bed. Vomit in the sink

Staff was very welcoming

Everything was great except for the indoor pool was closed but breakfast needs to change alot .

The hotel is going through renovation, but it is still very clean and the room was very nice. Too bad the pool is not open, and the Internet is mediocre at best. But overall I enjoyed my stay.

Breakfast was terrible

Excellent

Clean room

Room was nice and coffee machine made a great cappuccino! Great value

Very clean, friendly staff. Fancy coffee machine, lol

4

Manager and front desk staff was great. The housekeeping team were very good at maintaining the rooms cleanliness. The rooms were very spacious and comfortable.This is the best hotel stay I've had in Texas so far. I want to say thanks to everyone for making it so pleasant.

Clean room

An older Motel 6 recently bought by Sonesta and remodeling in progress so my stay was just average- should be much better after remodeling completed. Staff was very helpful and welcoming.

DO NOT STAY HERE THEY HAVE NO A\C

Clean room. No issues. Would stay again.

Manager and staff very professional and helpful.Greatest place to stay in odessa

Great staff, clean, good breakfast and location!

Big rooms

Very polite staff and excellent management,the breakfast every morning was great. The maids cleaned very well.I was very satisfied.

Breakfast was continental..it was ok

Serviced were great,very friendly staff.

The door knob and lock on my room seemed to be broken, but it did work. Other than that, my stay was excellent! Staff was friendly and helpful. The Breakfast was beyond great! The room was quiet even though I was next to I-20! Bed was a little hard, but I like very plush.

Room was clean and spacious. Bed was comfortable. Loved the shampoo, conditioner, and body was in pump bottles in shower. Chair and panel on a/c unit were broken. Breakfast was decent for hotel price. Phone rang multiple times in the middle of the night. Message left with property, waiting on reply. Besides the phone ringing disturbing our sleep, we would consider booking again.

But on the good side housekeeping staff, they were super friendly and helpful.

Ac worked a little too well(heat and cooling), staff was extremely helpful and kind. Everything worked no bugs no stains no smells not even a single peace of trash on the floor, when I requested more towels they were immediately given to me and they even gave me a heads up so I didn’t hit late check out !! very kind and made things easy!

All good rooms pretty clean

Room was clean and restful. Staff were friendly and very helpful. Breakfast was good with plenty of options to choose from. Will definitely stay again when I visit Odessa again.

Yes it was all good and fresh!

I was traveling from Arizona back to DFW and this was a convenient place to stop for the night. The room was clean and the bed was comfortable. I had to get back on the road too early for the free breakfast the next morning. Both of the ladies at the front counter were very welcoming and friendly. Parking was ample and well lit. Overall a very affordable and convenient place to stay!

Friendly staff

Was ok but not healthy not much to choose cereal too sweet eggs was cold etc change 3 times of Rooms problems the last one was not clean etc and the hotel it’s nice but need more supervision with the personal with repairs. And check if everything works aprópiate ..thanks

Everything

The rooms are a good size—as is the bathroom—but the housekeeping is poor. I had to switch rooms because the beds still had the sheets from the previous guests; the A/C smelled like rotten water, and there was a noticeable layer of dust throughout the room. Furthermore, the elevators don't work properly; the buttons to go down are missing, so you have to take the stairs.

Everything

Clean room

Good place to stay

Big rooms

Everything

Big rooms

Clean rooms

Everything

Clean room friendly

Clean room

Yes awesome

Breakfast could be better starting with kind off eggs they use . Business is friendly

The one thing travelers need to be aware of is the close proximity of the the freeway... there is some traffic noise that migrates into the rooms.

Room with 4 queen beds was what we exactly needed that night just to sleep. We had 2 family funerals on Wednesday and this hotel was very close and convenient to our location. We would stay here again

Nice place comfortable and clean

Nice and tidy. Great hotel staff

Staff was friendly. There qas no free wifi. I didnt see breakfast either morning i was there.

Yes

Great stay

Do not book online. The price you see is not the price you will be charged. I booked for 55 a night and when I extended they charged me 79 a night. Even the nights I pre paid for, the charge went pending and never processed. Once I checked out they processed my card for 79 a night.

The room itself was fine , the rest was not , the elevator does not work so you have to use the stairs which wouldn’t be bad except the locks on the door reset all the time so you were constantly having to go to the front desk to reset the key card to be able to get into your room. But when you tried to do that the front desk person was never there and you’d have to wait 5-10 mins for him to return. The pool was shut down and had a shut down by health inspector report on the door.

Todo estubo bien

Everything seems good. Housekeeping is amazing, along with the friendliness of the front staff. It’s a bummer the pool and work out room is closed. No explanation why.

Nice place

Nice staff, clean rooms. Near highway so there is always vehicle noise

Didnt need to use laundry service. Breafast was decent