Residence Inn Odessa

The front desk was unmanned mid-afternoon on a weekday, had to hunt down an employee. Between waiting for assistance and paying again, check-in took15 minutes. Asked if I wanted daily housekeeping, I said yes, No one came the next day, but did come on the second day. They did not empty the kitchen trash or deal with dishes I left in the dishwasher during my entire stay. Ate breakfast all three mornings. First day they were out of milk and water. Every days, eggs and meats were served faintly warm and were cold by the time one reached a table. At check-out, I was charged $5.54 (including tax) per night for parking. This was a small, open lot in a small town. Have only been charged for hotel parking in large, cities when there was a parking garage and/or valets. (The parking lot behind the hotel was useless, there was a sign taped to the guest entrance saying that it was locked and the guest room key reader was broken.) Went back to the website, and this detail is in small type deep in the details. ("Parking with fee.") Bizarrely, the shower had a fixed glass panel and open door. The water sprayed out the door and hit the wall just outside the shower. There was clear water damage on the wall. Even with the bathmat, water got onto the floor. There were wall-mounted dispensers for gel and shampoo. The bath gel was empty. I had to ask

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3rd time being charged for parking when I didnt even have a car. My company spends alot of money there, well we did. We will be booking else where. When I asked about it was told its to maintain their parking lot, I shouldn't have to pay this when I fly in and use uber.

Very nice room breakfast was great

Very nice room breakfast was great

Had a short wait for a room as they had to find one with a double bed.

Exceptional

This is a hotel across from a shopping complex that we assumed would reflect on the Hotel itself. Sewell or Sewell Ford appears to own most of the area by the new cars showcased at the front of the hotel. The hotel itself is yet another victim of many an oil worker in coveralls that has abused the property and an example of hoteliers that have accepted it and have resigned themselves to the damage and have given up. The place is disgustingly dirty and you will smell like a petrochemical plant or oil rig when you leave. It lacks proper cleaning. Of any kind. Did I say “nasty” yet. We slept in our clothes and went to the work location we had to be at and got out of there the fastest that we could. My wife enjoyed killing a roach as I was loading the car. We were afraid to sit on the sofa (smelled like it had been abused in some way and crying out for relief). Will never stay here again and after years of Residence Inn’s have started to rethink my brand loyalty. I doubt the Sewell brand own this hotel chain flag site because this is not their standard. Stay away and sleep in your car and recycle your coffee cup. You’ll thank me. As someone in the oil industry that employs a staff I was more horrified that this is how hoteliers are treating our hard working oil related workers in the field - who deserve better. BTW - we had the largest suite they offer.

Clean room & staff

Well maintained and spacious rooms

Pool towels weren’t available but the hotel staff brought us some. Only one ice machine.

Couldn't call ahead to coordinate a work delivery, phone system was down during the entirety of my stay including internal room to front desk calls, no wake up call service or ability to call housekeeping when they didn't refill the toilet paper. I was notified by the hotel there would be a 3rd party cleaning of the hotel during my stay & that they'd enter my room & move my belongings as needed while cleaning, they stepped on the couch & desk to climb higher to clean, leaving dirty boot prints on the couch & desk. Room was very dusty + floors had debris despite the claim that the a 3rd party company had cleaned. I looked up the company they stated would clean the room, company didn't exist in the Midland/Odessa area... weird! 1 of 2 elevators stopped working on day 2 of my stay & was out of service the remainder of the stay. Room lights were dim making it difficult to work after dark, & hard to see when getting ready. Hotel has a small store for snacks + drinks, it was ~70% depleted with only a few items available. Breakfast was good on day 1, but lacking on day 2 & 3, I guess they ran out of food idk? Room size above average, quiet w/blackout curtains, kitchen's nice w/sink, fridge, cups, plates, dining counter area, couch was hard & uncomfortable, but good for packing a suitcase, comfy bed, hotel staff's friendly & helpful if prompted, good location, parking mostly full.

Very good

We love this location. Hotel is clean and the location is great with places to eat all around you. Will continue to stay here everytime.

We enjoyed our stay. Our only complaint was the shower had no pressure.

very clean room good breakfast,TV service was poor over billed room charges broke down WiFi

Clerk help me get the scooter out of the back of the truck. ❤️❤️ she was very helpful. Food was great there . I love our room

Great stay will be back for sure

Excellent

The room was dirty. There were multiple loose floor tiles in the bathroom. The floor was sticky. No dishwashing soap. Dishes still in the dishwasher. Waffle maker’s would not work at breakfast.

Location and staff Noticed the property needs a little TLC since we stayed here a couple years ago- such as cracked tiles, water damaged shelves due to shower overspray, dirty trash receptacles…

Location and staff Noticed the property needs a little TLC since we stayed here a couple years ago- such as cracked tiles, water damaged shelves due to shower overspray, dirty trash receptacles…

Location and staff, room carpet looked new, movies in the lobby, free play crib for baby, late checkout was available Breakfast was okay but those eggs are SAD…. Lobby ice machine didn’t work, hall light out, but it was comfortable overall.

Location and staff, room carpet looked new, movies in the lobby, free play crib for baby, late checkout was available Breakfast was okay but those eggs are SAD…. Lobby ice machine didn’t work, hall light out, but it was comfortable overall.

Everything! Nothing!

Everything! Nothing!

The staff were extremely helpful and friendly. The room was very clean and comfortable. The facility inside and outside were clean and inviting and gave a sense of security.

My whole family stayed at this hotel, and had a great experience. The rooms we stayed in were excellent. They were very accommodating with us needing one of the rooms on the ground floor. Pet policy was great. We were able to get a late checkout too. In one of the rooms the toilet was not working for the whole day of check out, and the staff showed no urgency to repairing it. We had to use our other family member’s rooms or go downstairs, and that was very inconvenient. Other than that, it was a great experience.

It was okay

Very clean NA

Very clean NA

Superb

Exceptional

the internet it was really slow, and it was intermittent

Staff was great. Super clean hotel inside and out.

Exceptional

Breakfast and location were great. Do not change anything. All was just what we wanted.

All around excellent

When we initially got to the hotel, my husband checked us in while I waited with the kids. The next day when I woke up and checked my bank account, I was a little shocked to see not only a $40 fee for incidentals but an additional $200 charge. My husband called the front desk and spoke with Tiana. Tiana confirmed that we had been charged twice for the room, once by Expedia and once by the night rep mistakenly. Instead of Tiana taking care of the issue and contacting Expedia or even offering an apology she simply said oh she charged your credit card instead of the Expedia card so I’m gonna pass this to the next rep and he’ll have to call Expedia. Absolutely unacceptable. First of all, you should offer an apology to the customer even if you’re the one who did it or not because you’re representing your company. Secondly you’re still on duty so you should not be passing off anything to the next rep; you should’ve taken care of it. I ended up having to contact Expedia myself and get everything sorted out. The Expedia rep called the hotel and spoke with Tiana and we will be getting a refund, but we should never have had to initiate that because it was not our fault. Tiana dropped the ball.

Clean and rooms very big ! Nothing

Awesome

Good location

Very good

Rooms are clean and large! public bathroom spaces did not have any paper towels to dry hands.

Coffee maker in the room was broken, shower head was dirty and half working, staff was rude and turned the light off while getting coffee in the kitchen.

The room was very clean and the staff was great to work with.

Very nice stay. Clean, great staff and reasonable prices!! Thank you

Really enjoyed the spaciousness of the suite. It met our needs. Would definitely stay again.

The staff was very friendly and helpful. My room however was not very clean. When I went to take a shower in the morning, there was a lot of long hair in the shower. I skipped it! There was no hand soap so you had to get soap from the dispenser in the shower. Also, the fitness center wasn't much more than free weights and treadmills.

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Ok

Great clean and spacious room

Its ok! The a/c unit is ridiculously loud! But I will take a cool room over a quiet room this time of year!

Awesome

The stay was pretty good the beds were so so. Wife and i are used to our serta so these beds hurt our backs more than we wouldve liked but place was nice, staff were very friendly and i would reccomend this place if a friend were to go to odessa.

The room was very clean and spacious with everything we needed. After a long day driving the pool was great for kids.

it was really good stay, just we hade a few trouble with the wifi,

The mattress was really bouncy, we removed the sheets on the mattress and there was a lot of stains. The bathroom shower there was a dark spot from the water just sitting there for a long time. The drain cover was broken and wasn’t on there right. Other than that it was ok. It wasn’t the best but it wasn’t the worst. But for the price and name I would expect it to be closer to good

Great location with wonderful restaurants nearby!

There was crumbs and cookies grounded into the soda. The pull out had trash in it.

The toilet did not work properly was reported sat am and by sun am was still the same

Toilet didn’t flush properly both nights in room 335 told front desk sat am and sun am

Convenient

Clean, mostly in good shape, everything worked ok.

Customer service was fine. Room smelled bad and was dirty…dirty hand prints on the wall, dirty foot prints on the ottoman, dirt and leaves in the hallway, etc. The shower floor was sloped the wrong way. Water ran away from the drain and collected in a big puddle at the wrong end of the shower. Will not stay here again.

The location itself was great. Close to shopping and restraunts. It was a bit off of the highway so getting to it took us about 5-10mins from our route. Only stayed on night.

Property is good but smell bad during this area. It is quite common for all oil town

However, the breakfast was not all that good. There were a few hairs on the bathroom floor and the ottoman was filthy with stains. The bathroom floor looked like the dust had just been swept into the corners. We stayed at this hotel about 4 years ago and it was so much nicer than it is today.

Great location and clean comfy room with everything you need! Awesome workers! Will definitely be back!

Stay there all the time and it’s always great!

Great little suite for sure. Cupboards were dusty but pretty much everything u need for a quick meal after work. The pet fee was alot and expidia dosn't stipulate that at all it's 100 dollars non refundable so that was definitely a suprise. Great dining options around for restaurants options and a super quiet area woth good parking for work trucks.

Great!

Staff was very friendly and the breakfast was good!

The room is very nice, except that they didn't clean the room. I told the receptionist that I wanted it cleaned and they didn't do it.

I liked that the property was quiet and clean. The descor was a little outdated and the breakfast options could have been better. Several of the food items was cold.

I travel to Odessa for business and this is my new favorite spot. Large comfortable rooms, nice desk space for work, easy commute to Odessa, Midland and surrounding areas, away from heavy traffic/noise, and plenty of dining options within walking distance. Will definitely be back.

Friendly and professional staff. The breakfast was great.

Convenient

Had a nice quiet night

Everything about this hotel stay was great! Comfort, service, location, breakfast, and the pool! 5 Stars!

Good

We love residence inn in Odessa Tx!!

Best spot in Odessa by far.

Good

Nice, clean and quiet hotel. Very modern decor. Had a wonderful stay.

Place is very nice. Had king room with sofa bed. Bathroom is great. Water pressure was terrible. Bed is little hard but okay. Sofa bed very uncomfortable

Room key would not open from outside after hours, had to walk from the back where there was parking to the front. Toilet handle stopped working (would not flush) . No good breakfast options. Left a personal pillow behind in the room and my pillow with a grey pillow case “disappeared” or was not found which means housekeeping probably kept our $80 pillow. Will probably not stay here anymore.

They will Grocery shop for you. very awesome staff

Great place for the price. Staff are really nice people and it is very clean and well maintained. Breakfast may need a bit of improvement. Definitely will be back!

Big, nice area

Room provided plenty of space and conveniences

I got a parking charge and the breakfast was not what I was expecting.

Friendly staff at check-in and super clean property. Within walking distance to several restaurants.

Very nice place. Super nice staff and the room was really nice.

At check in we were given a room that had not been cleaned, we had to go back to get another room. Otherwise not a bad stay

Unfortunately, these days and times where sex rings have become a norm there is little to no accountability and/or responsibility whenever establishments are notified of this happening in their facility. Stay safe out there y'all 🙏

We stayed here on Christmas Eve and woke to Chocolate Chip cookies outside our door. A very nice surprise.

Nice room. Two televisions. Kitchen was nice. Perfectly set up for what we needed. Some issues with the cleanliness of the bedding. Overall very pleased.

Nice clean room with kitchen

Very nice hotel in a nice area. Our room was great. It was also very quiet and breakfast was quite good.

Wonderful breakfast and space to park my truck

Everything was great except for breakfast. Room was very comfortable! Bed was great. My only complaint is the hot breakfast items were cold and the chocolate milk was ice chunks from sitting in ice.

The entire staff was nice, there was one staff member that was outstanding her name is Alizay C. we drove for 7 hours to Odessa for a funeral she made sure we were able to check in early freshen up and change our clothes in time for the funeral. She didn't have to do it but she did. She understood what we were about to go through and her comforting spirit make it better for all of us. Thank you Alizay!!

Check In was fast and easy, a little disappointed that only one of the TVs was working, but maintenance guy tried to fix and was unable to. Other than that everything was great, quiet, clean, and comfortable.

Fix pool and elevator!

One bed had no fitted sheet; Just mattress under the sheet. Blue toothpaste smear on bathroom countertop. Dirt and hair in shower drain. Just generally not cleaned well in the room. But the property itself was much cleaner including the breakfast area. Good pool also.

Great room

It was a good place to stay the night

The common area air conditioning was off. The front desk girl didn’t acknowledge the complaints of it being too hot despite multiple people saying something. They no longer do the happy hour/dinners. And breakfast was mediocre at best. Just disappointing all around.

Clean, comfortable and very quiet.

I would definitely recommend this location to others, and would definitely return!

Friendly staff with clean, spacious rooms. This is a very nice hotel in a great location.

Enjoyed our stay!

👍

very convenient and quiet stay.

The needs were amazing!

We were disappointed because one of the main reasons we chose this property was for the kids to swim: pool was closed.

Clean, comfortable love it

The staff & room was great but unfortunately the pool was too cold. The sun was out all day & it never warmed up. The staff told that it’s always cold no matter if the sun is out. Gonna have to look for another place to actually enjoy some time in the pool. Over all great room & staff.

No complaints. Clean and comfortable room.