Microtel Inn & Suites Odessa TX

Unfortunately, the room was also disappointing. It had a strong humid, musty odor that smelled like mold, and the carpet did not appear to have been properly vacuumed. We even found fingernail clippings beside the bed, which was very concerning from a cleanliness standpoint. Even more troubling, we found what appeared to be bed bugs on the bathroom floor towel/mat. The customer service experience was mixed as well. One young man at the front desk was extremely professional, friendly, and welcoming, and we truly appreciated his excellent service. Unfortunately, our interactions with the female front desk staff were not as pleasant or welcoming. Overall, the cleanliness and sanitation issues were the biggest concern and significantly affected our experience.

Clean, neat room. Ice machine was not working.

Room I want to go swimming they sayed it will be open but wasn't

The room also had blood stains on both the bed sheets and the mattress, which was very concerning. In addition, there was a strong, unpleasant odor throughout the room, and the restroom was not clean upon arrival. Neither of the two TVs in the room worked. When I reported these issues, the staff was unable to resolve them and informed me that I would have to wait until a manager was available the following day. I was also instructed to call the hotel, but when I did, I was placed on hold and no one ever answered or returned to the call. As a result, I had to drive back to the hotel in person to get the situation addressed. Overall, the condition of both rooms, the cleanliness issues, the maintenance problems, and the lack of timely customer service made for a very frustrating and disappointing experience. I expected a clean, safe, and functional room, but unfortunately, that was not the case.

The rooms were a lot smaller than I expected. My husband laying on the bed and his feet almost touched the wall. The elevator was past due for an inspection since 2023. There wasn’t enough parking room for my car hauler to fit so i had to find another replace to park it. The room was clean but the toilet was too small and short for my husband to use comfortably. We did like the breakfast. We will not be staying here again when we visit next time.

Accomodating staff. The location is walking distance to the music mall and other establishments and restaurants.

What we didn't like was the divider between beds and one of the beds didn't have a counter to place our items.

We went with a large group(4 rooms) but our room looked clean but shower wall had a lot of the previous guest hair. Toilet wouldn’t fill back up we had to do it manually. The staff was very nice and moved us. One other room had the same issue they moved them as well. Staff was very friendly helpful and gave us great recommendations for places to eat. Will stay again decent price we stood four nights.

almost everything the swwing pool ot wasnt open

Dirty hallways, musky smell, dusty furniture, hair in shower tub and sink

Clean, location great, staff great, value great None

Everything Nothing

Very nice and helpful staff. Only thing was, I got this hotel for the pool but it was out if service. My kids were bummed about it for those 4 days. Overall good hotel, and cozy.

It was clean and nice. Comfortable. No real complaints

Was there for work, okay. Would stay again.

All good

Check in was easy and the room was clean but the carpet had an odor to it. We had taken febreeze and a gain spacer . Breakfast was your average continental breakfast but for a diabetic it ain’t too friendly. The pool was down so didn’t get to enjoy it but to just sleep in it was ok. Parking was great and everything was near it to go to.

They literally try to freeze you to death. We asked the desk to turn down the ac but they said the manager likes it cold so they didn’t do anything

The comfort NA

I did not like that there was noise all night long people drinking throughout the properties and then they said that my room stink because we warmed up some food and they're not going to give me my deposit because it stinks of food and this is ridiculous and then they said because our kids put their handprints on the mirror and because I want some chips on the floor and we cleaned up all our mess there was not trash or nothing anywhere

I am a contractor that does alot of work in midland Odessa area, and I always booki here because the staff is friendly, the rooms are clean and when we stay a week or longer, house keeping always clean our rooms daily.

Room had bad smell

Like the cleanness of The room Toilets are way too low

Breakfast always late and no coffee at times sad true

STAFF THE PLACE IT SUCKED NO HOT BREAKFEAST AND EVERYTHING ELSE

I liked all of it actually the room was a perfect size for just me and the bed was definitely comfortable

The room was clean, staff was very friendly. Breakfast was good. The bathroom shower taps could be cleaned better and the shower/tub was making awful loud cracking noises when I was taking a shower. I felt bad for the guests below us.

How comfortable the room was and the friendly front desk clerk

Súper buena Atencion en todos los aspectos

Very clean

Room I liked everything

Bed sticky carpet everywhere you stepped with bare feet felt like you were walking on sticky tape

Someone thought it would be a smart idea to pull the fire alarm or set it off.

Breakfast was disappointing

Staff was wonderful

Room was not clear . A lot of trash out in parking lot . Did not have great time

Everything was good

Room was great as always, staff was friendly as ever and breakfast was ok.. changes on breakfast would be great : )

I loved it

Room was clean but pillows smelt dirty

Room was nice i reserved a one bed but they didnt have any so i got a two bed and it stayed the same price

: )

Great stay..

Comfy

I will definitely stay again we had to make a emergency trip here but the room was clean staff was courteous bed was clean and the breakfast was great

The staff were very courteous. The room was very clean and breakfast are was also kept clean. Excellent stay at a great price.

Great

Great breakfast, clean room,

Great stay..

Good

It was pretty nice

Good, friendly staff,

We had a great stay. Thank you

Clean room and check in text

Great customer service and care

Clean and quiet

Lots of things nearby but still tucked away quietly. Friendly staff. Reserved a room with the extra living space but did not get it. Room was non smoking but still had the odor. Bathroom seat was broken and door kept locking us out.

A

When I got my room, the people next to me were very loud, I was in a room with connecting doors and the noise barrier was not great. I was switched to a room that had no counting doors. It was much quieter but a new issue arose, the room was not to it's fully cleanliness potential. The sheets and towels were stained and questionable. To top it off I saw a few roaches scattered in the room and bathroom.

Room had a stink smell

We were there 4 nights and never did they ask if we need anything. Our trash was bad.. my husband and I had to go dump it.

The hotel itself was a bit rundown but clean. All the lights were out in the parking lot making it feel unsafe. It is used more for work and long term stays, there were men hanging out by their vehicles so having decent lighting would make it feel safer. The breakfast was decent. Our toilet had the water shut off for some reason and had to be turned on everytime we wanted to flush. Probably will not stay here again.

The rooms are very old and not as clean as they appear online. The first one we got smelled like mildew and smoke so we had to move to a different room . Which was better that the toilet pressure in the room was an issue along with the shower being clogged. You run two days or just one day out there in Odessa. The pool is completely soiled. It wasn’t what it appeared on online either. The staff was really nice and helpful. I know it’s not them who came up with this idea, but most likely management, they ration out towels, if you need new ones, you have to give your old ones. It is a cheaper hotel, so it’s understandable. It’s not unbearable however it’s not the most comfortable either. But it’s doable if you’re staying for a short period of time.

The pool was green, which was just not a good site. The washer and dryer was out of order, all the equipment in the fitness room did not work

Wake up at 4am to doors slamming, and continued well into 8 am. Guess this is a hotel for the workers in the area. Great again… Getting things ready to check out and there was a bar from the bed sticking out. I caught my ankle on it and cut it. Ankle is swelling. I call front desk for staff she comes in tries to fix the bed. Tells me mngt will be in in 1/2 hr. I ask if elevator is working. Reply is no. Now I have to lug all my things back down 2 flights of steps with a sore ankle. Welp that was an hour ago. I have since had breakfast & no mngr. Figuring I’d get ice for the cooler since my drinks are hot now. Only to find out that ice machine on 1st floor is out. Traveling to another floor is not happening. This hotel needs some serious help! In whole I would never recommend it!

Ok

Shower was disgusting. There was absolutely no way it can be cleaned or has been cleaned from past guests. Floor was extremely slippery. Sink was insufficient.

A bit noisy but other than that the mall was walking distance and it’s nice it had a pool and it’s clean

noisy

Not a bad spot for the $.

Did not like the surprise charges and the general run down condition of the rooms. Staff was loud and kept interrupting when I tried to address the issue of the surprise extra charges.

I liked the area it’s located in it was quiet

Staff was very friendly and what ever I needed they were very assertive.

No frills,

Cozy little place to stay.

First of all this is false advertisement. The room I picked clearly stated that it fitted 5 adults and showed two queen beds and a pull out couch. This was not the case. The couch wasn’t and there wasn’t enough room. Second we were there for a funeral and we had clothes to iron. We went downstairs to request an ironing board because we did not find one in our room. The person at the desk went to the back and the other worker asked us if we were sure there wasn’t one and then thought we didn’t here her when she told the other worker, “they must want to steal it”. 😡 not only that but then the worker followed us to the room. It was rude and accusing someone of something like and then making us feel dumb for asking when clearly we didn’t see one in our room. The breakfast was also very cold. Will not be returning.

Couldn’t get in the restroom the whole night till the next day. Since it locks by itself

Enjoyed the stay, good amenities and staff was friendly and professional.

Room and property was clean tho. TV remote didn't work well.

Terrible place to stay! Guest are rude and very inconsiderate. The breakfast is not always available. Just overall bad a bad experience.

All handicapped parking spaces were taken but none of the vehicles had handicapped tags. Room was too hot and wasn’t cleaned properly, when I moved ottoman there was trash that wasn’t vacuumed

Great room very clean. Everyone should stay here. I will from now on thanks everybody that works for you.

Very good location. Awesome service

It was clean but my latch on my door was broken prob needs to get fixed asap

Good

Great facility

good

bugs in the bed.

Cleanliness of the room was okay. If the room has mirrors the least they could do is clean the mirrors. There was hand prints in different areas. The seat cushion on window was dirty (stains). Upon arrival there was an over powering smell. They had a plugin scent (perhaps to mask odors). The some towels are yellow and others are thin (over use and wash). The pool area was dirty and pool was green. Parking lot was ok, some areas taken over by weeds. Breakfast? There was no eggs, no protein, only thing was “oatmeal” that looked like gravy (Sunday and Monday). Employee said there was no food (@8:10am). No milk for cereal (Sunday). Milk on Monday for cereal was warm. Very disappointing, will not stay here ever.

My stay was very nice it was clean, great breakfast staff was very attentive great attitudes

Is a really good hotel for that price

Hotel was great

Great price for the hotel. No problems at all!

The bathroom ceiling was leaking and has giant water spots all over the shower, the shower head was broken. The beds were so hard. They had no towels or wash clothes to give. I had one towel for three people, we had to buy towels and all our shower stuff. The rooms were not cleaned I found trash and hair all over the bathroom.

The room had a bad smell. The air conditioner didn't work. The fridge didn't work. We had only a couple of channels on the tv

Everything was great. Rooms were clean, staff were nice. But the pool was not open

Free continental breakfast is good, and usually starts at 6:30am till 9am but you have to get there before 6 if you want to get anything hot. Apples, oranges, biscuits and gravy, eggs, cereal, muffins, and Sausage Egg and Cheese croissants along with lemon water, coffee, apple juice and orange juice. The elevator hasnt been inspected since September 2023 and it shows signs of malfunction but staff cant (or wont) do anything about it. I had minor gripes about the place. The ones I do have are about the safety. Staff was always quick to fix any issues with the rooms though. Probably the best bang for your buck by staying here.

Hotel elevator was broken and was on top floor. Requested a different room due to severe asthma Amd having to take the stairs

Check ins at 3 arrived at 6pm and the room wasn’t available until 8 pm! They hadn't even cleaned the rooms yet!

They need to do an update on their towels and bedding a little bit stain on both sets

Dirty room . Tv had no remote and kept asking for one . No shower curtain

Nice a clean polite customer service

Nice and clean

Very adequate

Okay

Front desk staff are very helpful.

Close to the soccer complex close to malls and restaurants. Room was clean but bathroom fan didnt work, a/c unit did not cool enough. Other than that not bad for price. Oh yeha take your own towl front desk didnt have extra towls had to use 2 towls for 4 persons.

Front desks staff and supervisor at desk very helpful. Awesome people.

Good hotel

Will comeback

The staff was amazing professional and curtious

Great

Breakfast was good and had longer hours. Staff was very polite place was very clean

.

Good pillows and hot shower, but limited breakfast.

Ac could be a little colder

Needs an update on Expedia! This is our second stay, March 2024 was 1st and April 2024 was our second stay. They do not provide extra beds or playpens or cribs, unlike it says on Expedia, the elevator doesn’t work, according to google reviews it hasn’t worked since 5 years ago! Our room didn’t even have a fridge to keep our kids milk in. Cleanliness is okay but definitely not the best. We chose it a second time because of the decent price, can’t afford to pay 200 a night elsewhere.

😀

Elevator was not working. Had to change rooms, went to room and was stuffy...a/c heater did not work. Since my card was swiped now have to wait days for refund!! Not happy.

Good close to everything