Holiday Inn Odessa by IHG

Ok

H

Exceptional

Na

The breakfast

Clean room, excellent location.

Very nice hotel and will definitely use again if need be.

Great place to stay when you're in town clean and great breakfast

Very clean and people up front are very nice and respectful I liked every little thing definitely will book again

Very clean and people up front are very nice and respectful I liked every little thing definitely will book again

Nice property

One of the two elevators worked, but the working elevator made weird noices.

Holiday Inn never disappoints!! Staying here madre me feel at home with all the amenities I have at home. The staff was courteous and attentive especially the breakfast morning crew. My delicious breakfast and presentation made it seems luxurious. It rained overnight and the custodial staff was making sure nobody slipped with extending more rugs in the lobby area.Enjoyed my stay !

Breakfast came with my room online but they made me pay 20 for two people and the food was terrible. Later they refunded the money as MY ROOM CAME with breakfast. But it was all a bad experience

Very good

Todo bien

Clean room, clean hotel, convenient to UTPB, dining and shopping.

I did not like that breakfast was an additional charge.

Barely enough water pressure to take a shower and not enough to flush the toilet. Room and hallway both smell bad.

Clean room and very comfortable beds

Clean room and very comfortable beds

Top tier customer service. I wish I would have paid attention to the name of the person who checked us in because they were so kind, helpful and professional. We arrived so late and were exhausted and they got us to our room quickly so we could rest. I would stay again. Great job!!!

Very clean, staff friendly, easy to check in.

Staff was friendly Vomit at the front entrance and nobody cleaning it. No notice that breakfast required a special voucher, loud people making a ruckus in the hall past midnight, people using the ice machine to fill ice chests at 4 am, long periods with no one at the front desk, a tub in my handicapped room, slippery tub with no floor mat, shower head controls frozen with crust, I could say more.

Location, cleanliness, staff, comfortable room. No ice maker on 2nd floor. Have you pay for breakfast. Front desk attendant stayed out of sight.

Staff was friendly Vomit at the front entrance and nobody cleaning it. No notice that breakfast required a special voucher, loud people making a ruckus in the hall past midnight, people using the ice machine to fill ice chests at 4 am, long periods with no one at the front desk, a tub in my handicapped room, slippery tub with no floor mat, shower head controls frozen with crust, I could say more.

Location, cleanliness, staff, comfortable room. No ice maker on 2nd floor. Have you pay for breakfast. Front desk attendant stayed out of sight.

The proprty is not close to the interstate. Overall the rooms wwere clean and staff was nice and friendly. The property charges 7.00 for parking, and 13.99 for a basic continnental breakfast, or pay 10..00 upon check in. Go somewhere else and eat. I travel that way twice a year and have never had to pay for a basic continental meal. Wouldnt stay there again.

Breakfast was supposed to start at 6AM, and I have to leave for work by 6:15 but many of the mornings the lights were still out by that time and the coffee was cold. The elevator shook and rattled like it was going to come crashing down. The first room they put me in, the air conditioning did not work and they had to move me at 10 at night. The 4th floor where they moved me had an putrid rotten smell as soon as you got off the elevator, it was gag inducing. Very unhappy with my stay and the lack of maintenance at this hotel. Will never stay again.

The staff member had to call a manager for everything I asked, the security guard outside checking parking was so unfriendly, and paying for breakfast is ridiculous.

The staff member had to call a manager for everything I asked, the security guard outside checking parking was so unfriendly, and paying for breakfast is ridiculous.

Clean room and very nice staff.

Very good

Great place to stay the night at, bed was amazing!!

Good

I liked the location and how quiet it was I didn't like that the pool didn't have any lights on when it got dark.

I liked the location and how quiet it was I didn't like that the pool didn't have any lights on when it got dark.

My son found a dirty sock in our room as soon as we walked in. The shower had hair, mind you it was only one hair but still that doesn’t give the impression of being cleaned.

Staff were rude

Exceptional

An unacceptable room. The bathroom was dirty—the bathtub was dirty, the toilet was dirty, and the towels had dead insect

No breakfast

Room was clean. Pool was super cold no light for the evening so it was dark out there. Heaters in rooms did not turn on. Check in staff was amazing. Bar staff could use a little enthusiasm we felt an inconvenience.

Stay was good

Fast check in! Friendly staff. Spacious rooms.

Nice

Easy place to stay in Odessa

Only downfall was we didn’t use the pool bc of the cold weather but everything else was great . Would have loved a free breakfast but can’t win em all

Jason was great at the bar

Had a great stay. Room was clean and great staff

The hotel room exceeded ny expectations . The room was spacious, clean and bed was comfy. The food was just ok. Will use it again.

Great staff easy check in

We did not eat breakfast.

Great selection with great tasting food.

Very nice hotel.

I will stay there again if I’m ever back in town

It wasn’t included you have to pay $13

Nice clean courteous breakfast not free 0 dollars did not get

Everyone was nice and room was clean. Will stay again

Great staff. Nice place to rest.

Great so far. Very good bar area.

Everything was good except I called 24hours ahead for an early

I had a room that had a drain in the bathroom floor and smelled like sewer. I ended up putting a wet rag over it so I could stay in the room.

The Staff was very helpful and friendly. Excellent meals. The room was cleaned and spotless every single day! Thank so much!

Muy limpió y muy bonito y muy accesible a restaurantes y tiendas

Great staff. Easy Check in. Comfortable stay

Room was great and big

Great staff, clean room, convenient location.

Everyone was absolutely amazing! Staff was very friendly and professional!!

Toilet fill valve had to be moved for it to work after each use.

No free breakfast and a parking fee was added

Great

The room was clean and the property was quiet. The water pressure was terrible on the 3rd and 4th floors. There was no free breakfast either.

Very quiet & peaceful

It was a very comfortable stay.

The hotel was clean and nice looking. The staff were professional. The pantry (place to get drinks and snacks) was well stocked with snacks, but had no diet drinks or water to buy. I asked about it and was told they only had water for rewards members only. When I booked the hotel room, it showed a walk-in shower in the picture (my wife and I are handicapped), but the staff said they have only tubs in every room at that location. Also, pounding footsteps above us all night.

Great Service

Great Staff and Great Room

I would definitely stay here again, everything was clean and comfortable. Breakfast was really good as well. Great options for breakfast.

Our stay was very good. Property is clean and staff was very helpful.

The water pressure was not good from the shower, the bottom of the wall in the bathroom was broken and missing. The hallway carpet needs to be clean or replaced. I did not get house keeping. When I left my room in the morning staff were out in the hall talking so I’m not sure why my room was never clean and when I went to ask the front desk Edwin said they are gone for the day, but he said he will add points sense I am a member for my inconvenience which I don’t know if I received them. The tv did not have good sound. Also I got charged for two days for breakfast and I only ate one day. I booked for 4 days I left a day early, my stay was not good!

Great pool! Would stay again.

Everything was maintained and clean

All staff were excellent! Every one was very polite and helpful! Checking was easy and fast. Breakfast services were great! All food was fresh and hot. The breakfast staff kept tables, floors and the food bar very clean and were very polite. They maintained the pool daily and kept the pool area clean as well! The first level bathrooms were clean also. Would absolutely stay here again!

Everything was great. Easy check-in and clean.

Pretty simple layout clean rooms and good staff 👍

It was ok. The pool was disgusting. We left and found a public pool even though that was the whole reason we booked the room. Pretty disappointed with the whole experience.

The bathtub water in our room ran super slow.

Good stay

Perfect for our stay

Clean

Would not stay there again.

Clean and convenient location

Great

All good

My husband and I are in town to attend an event at the Colosseum. The hotel was easy to find, staff were very helpful, the rooms were clean and comfortable. Would recommend friends to stay here.

It was overall a great stay, guest service was great. Once we got into our room, we had no toilet paper, there was a huge hair ball next to the window. But other than that great stay

This os my go-to spot in Odessa. Its always clean and the people are friendly.

Property good, housekeeping did keep rushing after later chek out was requested

Convenient, clean, safe

I needed a place to stay for one night, it worked out fine.

Great

This hotel was great! Clean, new and the workers were friendly and very helpful.

First I checked in and the guy ant the front desk gave me a key card to a room that was already being used. And the restaurant was not open. I specifically sought out a hotel with a restaurant due to my long ride across country and fail. Restaurant was not open.

Easy check-in, friendly staff, comfortable room.

Great

Thank you for the early check in and the comfy stay. Room was very clean and new looking.

Stayed 2 nights on the 3rd floor and the elevator was out. We are an older couple with knee and hip issues. Not a pleasant experience!!! We asked to move to first floor. No room available.

Both elevators out of service, given room with two queens when I reserved a king, reserved with breakfast included and they charged me for breakfast. Front desk service was sub-par and not helpful at all. Poor customer service all around.

Breakfast come to find out, is $13.50 per person. Surprise!

The front desk staff was very nice and attentive during my interaction with them.

Quietness

Clean rooms

Everything was great!

Good location

My son attends UTPB so the location of great and it’s a convenient and reliable place.

Awesome! Will stay again.

Had booked at another hotel but due to delays I arrived late for the check in and discovered they cancelled my reservation. I had no place to stay and went to this hotel by then it was early morning, and the staff were super kind and friendly. They found me a room but it hadn't been cleaned. I was SOOO exhausted I didn't make a fuss about it and simply crashed on the bed that hadn't been slept in. It allowed me to sleep a couple of hours and shower. Mind you I always bring my own towels and toiletries etc. so not having any available was fine with me. If I hadn't been so tired I would not have been ok staying in this room. However, given my unique circumstances I made do.

Very comfortable

Staff was very helpful. Bar and restaurant was convenient and friendly.