Holiday Inn Express & Suites Odessa I-20 by IHG

Very comfortable didn’t have any issue with staff very professional

Very clean

The fire alarm went off about 8am and front desk didn't give explanation of what caused it. No fire dept showed up. No fire in the building. So we never knew what was the cause. Also when i went to shower the shower was clogged up. It was not draining properly. The hallway carpets looked like they never vacuumed them. We only ate a bagel because all food was very low or none when we went to eat breakfast.

Superb

This was a great day, everything clean and comfortable but the breakfast was super!

The cleaning staff did not keep tissue stocked, had to request towels and an item was taken out of my room.

Exceptional

Awesome place to stay - very clean!!! …staff are great!!!…

Very good

Very clean and cozy

I loved how welcoming and kind the staff was, if I needed anything, anyone I asked from the night time to the day time Excellent service. Also a shout out to breakfast time man who found me some hot chocolate! Thank you very much!

Waited about 10 minutes to checkin due to no staff in front. My fiance and a gentleman also waiting had to look around to finally find someone. Room details state the rooms are sound proof, thats not at all accurate. Worst sleep Ive had in a hotel. 1st night couple next door were fighting which was no fault of the hotel and security did take care of it promptly. 2nd and 3rd night could hear all the steps on top floor and next door which was staffing. Definitely do not recommend king suite on 3rd floor. Its next to the utility and stairs and could hear every step. Had to turn on air and TV to drown the noise. Only positive was cleanliness and staff was nice.

Good

Amazing place with very friendly staff that acomódate to the hues needs

My room was not cleaned properly my blankets not folded. I was not asked to participate in the wheel of fortune. Attendance who booked our room not friendly at all

I just really enjoyed my stay, everything was great from checking in and checking out, customer service was great! 😊

Yes, staff refused to understand the situation that I was booked in the wrong city when going for a funeral in a neighboring city. I ended up having to book a second stay in the correct city.

me gusto todo

Exceptional

Reasonable prices nice and clean staff is great!’ Pool a little dirty

Reasonable prices nice and clean staff is great!’ Pool a little dirty

The stay wasn't bad, but not great. Cleanliness is okay, the gym was usable, breakfast was decent and what you would expect, and the staff was very friendly.

Superb

New hotel, very Clean, great location, nice staff, spacious room, good quality breakfast and fancy hygiene items.

Exceptional

Great place to stay very clean Small parking lot

Great place to stay very clean Small parking lot

Exceptional

Good A/C, comfy beds, clean sheets and good mattress. As a bonus, free coffee in the morning. Beggers can't be choosers. I paid for a room for the night. And I got a free breakfast to boot.

Good A/C, comfy beds, clean sheets and good mattress. As a bonus, free coffee in the morning. Beggers can't be choosers. I paid for a room for the night. And I got a free breakfast to boot.

Close to family and easy access

Close to family and easy access

Very clean room and lobby; friendly staff

All Great!

All as expected

This is our go to place to stay when we are in Odessa. Comfortable, nice, and a good location!

Everything was excellent

Everything was great and wonderful

Clean room |

Only issue was tub did not drain!

Nice breakfast and coffee pods in room.

The Hotel was clean, and the staff was extremely nice.

The room was clean and comfortable. The staff were friendly and efficient. We enjoyed the breakfast.

Amazing staff and great room.

Everything was great...thanks I will use Holiday Inn again the future...

Stopped on the way to Big Band NP, convenient location near highway. Friendly staff.

Overall, hotel property somewhat worn. Common areas not cleaned well and maintenance not 100%. For example, only one of the two elevators would go to the 4th floor and from the worn signage it looked like it had been that way for some time.

Staff was courteous but could have been a bit friendlier. Overall, OK.

breakfast was great. customer service very good...

Very Good.

Great option

It was good but the water in the pool was cold

Room very clean. Breakfast stocked and hotel was busy that weekend.

Room was nicely cleaned & staff was very polite.

Friendly place

The gentleman checking us in was not very friendly and was a bit rude to my husband. The second bed in the room squeaked so loud, it woke us all up every time my son moved.

Staff was great

This is our second time staying at this property. The first time we had several rooms, 4 to be exact, and this time just one. Both of these time we have been very happy with our stay. The rooms have been clean, the beds very comfortable and the check-in, check-out process seamless. Kudos to this staff because they are well trained. Everyone we have encountered have been polite and very approachable.

The hotel was very comfortable although the staff wasnt the most friendly. The greeting was more of an interruption of their phone usage in the back corner. They didnt offer any info regarding amenities or breakfast location/hours. We called down & asked. My mother ended up having a fall on the property that required an e.r. visit & stitches. They have yet to contact us regarding the incident. We would probably stay again, but would highly advise them painting the curbs so they dont blend into the pavement at night in the shadowy areas of the parking lot.

WE LOVE THIS HOTEL

Reqlly nice and clean

Easy access from highway staff is awesome. Rooms are clean.

It was good

All amazing

clean

It was a very clean and nice property and im sure if we go back to Odessa we will stay here again

Great

The receptionist was very helpful and answered our questions.

I loved the friendly staff…how easy it was to check in and out!!! The rooms were spotless and the beds were very comfortable!!

Very clean, quiet and delicious breakfast

I had a nice stay

Friendly staff, clean, comfortable, great location.

Everything was good but the parking lot so small

Very convenient to hwy 385 and I-20.

Property was in fair condition. Not enough parking. Daily room rates were raping people. Management was horrible. I will never stay at this hotel again while it’s under the current ownership and management.

Very comfortable and good location

Nice and clean good location,

Newer place. Quiet. Nice big lobby.

Wish there was a hot tub

One of the highlights was the complimentary breakfast. It had a solid variety of options, from hot eggs and sausage to fresh fruit, yogurt, and pastries. The coffee was fresh and available all day, which was a nice touch. The location was convenient, whether you’re traveling for business or just passing through, and parking was easy. The hotel was also quiet at night, so I slept well without interruptions. Overall, I’d definitely recommend the Holiday Inn Express & Suites Odessa on I-20 for anyone looking for a clean, comfortable, and reliable place to stay.

Clean rooms, good customer service.

Convenient for us and the staff is always helpful

Convenient for the tournament we had down there

Love it was great staff, was quiet and has great amenities!

It was so loud we couldn’t sleep. It was right next to the freeway, and we have stayed in hotels next to freeways before, but not as noisy as this one. Maybe Odessa doesn’t have a noise ordinance, but it sure has an over abundance of vehicles with loud exhaust systems! Add to that the strobing light on the fire suppression system directly above the bed and sleep was next to impossible!

Close to where we were going. Was quiet and beds are comfortable.

Clean and looked nice. Next to a truck stop and not much else in the immediate area. I didnt feel unsafe but some might.

Only complaint about this hotel is the mattresses are not very comfortable

Love how clean it was everything was nice and neat. Breakfast was very delicious. The front desk was very welcoming

The hotel itself is very nice. Room was great and breakfast very good. But when we arrived Friday night we found that the power had been out and that the entire hotel was "re-booting." Elevators were out and had to walk up 3 flights of stairs with luggage. I have a knee disability so this was bad. Fortunately, another, younger guest helped me and my wife out. Also, as expected, internet and TV service was out as well. Then, to top it off, the fire (false) alarm sounded at 5:30 AM leading to an evacuation. This went on for an hour with neither the staff not the local fire dept able to figure out how to reset it. Neither I, nor any other guests to my knowledge, received any discount or refund. We were offered only IHG points. I understand that problems happen. But I think IHG was very stingy in providing inadequate compensation for the inconvenience. I am not sure if I would ever stay there again.

Was close to where we were visiting. Good location

Very noisy. Trucks going by all day and night. Dirty floors. Fingernail on the floor. Hair in the sink. Pillows smelled less than fresh. TV glitch All the time. Breakfast below average. Service, excellent!

One of the best hotel we have stayed in a while. Breakfast was great and staff were very friendly 🙂

Staff is very good. Friendly and efficient. No waiting. Only one flaw: I asked if the clock would be changed to daylight saving time overnight. Both of them had no clue. It did.

Great location

Great stay. Clean rooms and kind staff!

It was good. Wish there was a hot tub. Otherwise, good.

Great stay, right off of hwy 20 with quick access to the hwy.

Really good service friendly

The front desk girl was super polite, she advised me that I would probably not get back my deposit because of the card I was using. I was pressed for time so just ran my card and headed upstairs, the hall was super dirty like it had not been vacuumed in a while. I got to my room got ready for a shower and that’s when I noticed the bathroom was really not very clean, again with not a lot of time I figured I would stop and get some clorox wipes when I got back, I jump in the shower and the handle comes right off the wall, ironically the knob had been wiped down so housekeeping has to have known. I call the front desk and the polite lady tells me the room next door is available, I go down to get it and move my things and again another not so clean bathroom. The rest of the stay was good very well lit parking and the bed was clean and comfortable!!

Beds are hard.

Great place to stay

.

Nice, modern chic interior design, delicious breakfast, which included fresh fruit, cinnamon buns, biscuits and gravy, sausage patties, country potatoes (pancake machine makes tiny pancakes perfect size for little kids). The only thing that I noticed was that the floor in my room had a small stain, not sure if it was juice or soda stain near the desk area when I arrived, wish it were mopped. I like this hotel and will continue to stay here in the future, convenient that it’s right off the interstate. Staff is very friendly. I would give them a 4.9 only because of the stain on the floor and there was no extra toilet paper refill.

Very clean

Always as expected 👌

Out dated, only 1 elevator was working.

Would have been 5 stars except I just hate that a hotel like this charges for parking. They know that every single person who stays at this hotel has a car - it's simply a way to misrepresent what the actual cost of a room is. It's deceptive and unless we fight against it they'll keep hiding charges.

My stay had a very shocking revelation, the water was Not running at all!!!!! No toilets flushed, no running water at all!!! There was no showering or even washing hands to eat my food I purchased before checking in!!!! This was unacceptable and Not even the manager on duty could get a Resolve!!!!!!!! This was a Total Inconvenience and unacceptable, I lost money because of being late to the meeting I was in town to conduct & attend!!!!!! I am not seeing in the future using this Hotel franchise and I will reach out to corporate!!!!!

The staff was very friendly and helpful. We really enjoyed our stay. We would be biking this hotel again when traveling here.

Very nice and quiet!

great staff, made me a pot of coffee at 9:00pm safe and quiet

The in room coffee machine, the water basket was terrible dirty down right disgusting

This is one of our favorite hotels in Odessa, but this time there was too much noise almost all night and without being able to sleep well at 10:30am the person who cleans the rooms goes and knocks on the door when our check out is at 12.

Great

The big shower because I had knee surgery a fews months ago . Only wish the toilet would had been a bit higher .Other than that everything else was fine .

All very good

Great Staff

We never checked in because it was the wrong hotel. Neither will refund me. I’d really love help figuring this out and hopefully getting a refund.

Mmmmmm Great