La Quinta Inn & Suites by Wyndham Houston New Caney

access to computers in the lobby was handy although I didnt use it. Coffee macxhine was central to the lobby

I did not like the fact that we paid cash at your store but the charges shows on my bank account

Dentro del costo el servicio es regular

Great stay! Quiet location and great sized rooms. We stay every trip to New Caney while visiting family. We will be back in a few months and have no need to try to find anywhere else :)

It was clean, the pool was great as well as the breakfast! The staff was nice and answered all of my questions

Just a little dark inside, not as bright as some other locations.

I think the breakfast should have included white gravy for the biscuits! I think since the property is dog friendly there should not be an extra charge of $25 per night per pet. I believe the rooms are priced high enough & if a room is left messy from an animal the guests credit card on file should be charged accordingly.

Good stay

The bed was not very comfortable. It may have been new. Everything else was great

The beds were like sleeping on a hard floor and the sheets were dirty.

All good and great environment

Hope you like the owners looking at you like you stole something and the strong smell of curry.

Overall a good stay. The breakfast could be improved by offering a wider selection of breads and more hot items.

Room and property were clean, the beds were comfy, there is a free coffee machine that makes your coffee right on the spot.

Friendly staff and nice breakfast with clean rooms

Key cards never worked, it was a hassle after a few long days at work!

Clean property and helpful staff

It was very clean and well maintained. The front desk staff were very kind and helpful.

Everything was wonderful except for the breakfast. The eggs were disgusting. Chewy pellets. I couldn’t eat them. It would be nice to have got gravy with the biscuits served. Otherwise breakfast was good. One other thing. It’d be nice to go a little longer. Sometimes it was difficult to get there before nine.

That i was able to book n reserve online with no prepayment but mainly Ms Mariahs patience and very helpful to finding a solution to an issue i was having with my card.pool was clean it was nice n quiet at night ac worked really well very clean a Lil pricey on the snacks n drinks but that's OK would have loved to tried the breakfast it smelled good but was on my way to work superb stay very happy n will be my go to when I'm n town

The staff was great

You need to update the beds. Hard as a rock and felt like I was laying on a spring

I am a repeat guest...I have visited family in the Porter area...as I have aged I requested a full handicap room...it was clean, comfortable and quiet...the breakfast hit the spot

I always stay at à la Quinta. You can never go wrong. And they are pet friendly too.

Awesome clean room, staff

Limited parking and breakfast was just cereal and coffe

Hotel rooms were humid. Even with changing the temperatures on the rooms the rooms and carpet felt damp. Misinformation about check out in rooms. Rooms say 12pm checkout. Staff says 11am… don’t ask for a late check out because they don’t offer it. Most likely won’t stay here again.

Is a nice place I always go there

We use booking. Com to make a reservation for a family funeral it was supposed be for the 6 checking out on the 7 but I didn’t double check we arrive today to the surprise that we didn’t have a reservation because it was made for yesterday we ended up getting room for tonight and also got changed from booking.com for yesterday it has not been a pleasant day we are grieving mi niece Erika Serrato she was a sheriff deputy in the community of Montgomery not that it’s anyone fault but I do want you guys to know how my visit was ☹️?

Barking of a puppy.

Smelled like mold and mildew - stale Changed rooms twice Staff was rude

Muy bueno

The facility is not that clean. The elevators were not working the whole time we were there. Our room was ok, the fridge didn't work and the bathroom wasn't clean. The a/c barely worked. Breakfast was a joke. The food eggs were over cooked and sausage tasted spoiled.

Hottub was broken (had been for some time) Not near ANY businesses/restaurants so if you don't have a car, you are out of luck.

The staff was great and friendly the only problem I had was the beds were extremely hard( that’s the 1st La Quinta I have stayed at and the beds were like that) the elevator wasn’t working and was told it’s been down for 4 weeks. If we would have known that we would have never booked there.

Great time and great customer service

Very clean. I was hell very hospitable. Excellent staff and service

Elevator was broken. Not fun going up and down stairs after a long day at a softball tournament. There was no ice machine on my floor. My tv wasn't working properly and staff at front desk told me to reset it and it worked after that. Staff at the desk was friendly and helpful.

Unfortunately I’m sending this review just because I received it but I can’t in good conscience review it because we didn’t stay there. What I can tell you is I have stayed at the LaQuinta in New Caney many years ago and was perfectly satisfied with it. We didn’t end up going because their elevator wasn’t working. My husband has a bad back and shoulder that needs surgery and we canceled the reservation. The hotel was kind enough to refund our money. My husband is older and wasn’t capable at this time to carry heavy luggage up to the third floor. I would highly recommend this hotel since they listened to my situation and took it seriously. I am forever grateful and will definitely have family that comes to visit to stay in this hotel.

Staff was friendly but elevator was out of service. I was able to change the room to a downstairs thankfully as I am disabled and walking is a challenge much less walking the stairs. It was told to me that it has been out of service for 3 weeks. Clean room and everything in the room was great.

The staff is always attentive and helpful. Rooms are clean as well as entire facility

While the immediate area didn’t offer much within walking distance, right across the freeway is tons of restaurants and stores. Will definitely stay here again.

The elevators were out of order, which was told to us upon check in. The whole hotel smelled musty, the room had a strong bleach smell. There were bugs in the restroom, and all night long there were loud noises, stomping, banging, squeaking. Also the beds were like sleeping on a rock.

I like the location.

Clean rooms

Elevator not working.

All was almost perfect,until the cleaning crew como to open the door wide open and ask me if I want room service. No manners at all.

5 stars

AC was limping. Dehumidifiers in the hallway. Elevator was out of order. But the staff ROCK!!!

Breakfast was basic at best considering no place was close you had to drive

Location is perfect for my overnight visit in this part of New Caney Texas. Easy access to freeway, easy access to general shopping and restaurants. It's too convenient, it's quiet. It's close to the highway but surprising you never hear the traffic.

My room was right on the first floor, I like that. My stay was pretty nice. I have no complaints about this hotel. The breakfast could be better need more selection in my opinion. Otherwise no complaints.

Everything was good

Room smelled musty and felt damp. It was just an ok stay

The staff is excellent

We were on the third floor and people kept slamming doors. I called the office at 11:30pm and they told me it wasn’t late enough! The door slamming continued in the morning. Bring your own pillows! Water pressure was terrible! Thank goodness it was only 1 night!

It smell clean love the smell love that my dog can stay he feels comfortable

Breakfast was good. Could use variety of hot food but over all good.

Cleanliness, staff was friendly Need more breakfast items. Make the food with some kind of seasoning. The eggs were very bland.

Clean rooms and lobby. Great breakfast.

The breakfast was good.

It was the same everyday The bed pillows

Location to stores

Very good , clean ,I would stay again

Clean

Everything you need is near

Breakfast was not great

Doors should have slow close. They slam and wake people. Could have more fresh fruit and free bottles water.

Terrible experience. I had to cancel last minute to due strep throat and flu. Hotel WOULD NOT refund me - even with a doctor's note! Expedia said it was the hotel's decision, and the hotel said it was expedia's decision. Called and waited OVER AN HOUR with expedia and basically got nowhere! Super frustrating. Will not use expedia nor stay at a LaQuinta ever again!

We had no issues and the staff was very nice...

Excellent service

Clean room, nice staff

Un

Rooms clean staff friendly enjoyed our stay

Clean room really good breakfast and great staff

Everything was great, the staff did a great job and they were very kind

We see the same gentleman at the front desk every time we come to town and stay here. He works the afternoon shift and is always very pleasant courteous and professional. He is great

Great place to stay for work

Great place to stay for work!

Fast And easy check-in, and nice staff. Clean rooms, and bathrooms. The only negative things was the noise from the rooms above was loud, not sure if they had kids but it sounded like someone was intentionally jumping up and down although I know this was not the case. Over all it was a pleasant stay. They did offer a longer check out time but you would have to pay for it.

Didn’t have breakfast, but no issues with anything else. Very friendly staff

Goodnight

Good

Good

Clean Room

Front desk staff was very friendly and helpful. Nice, comfortable room.

Towels and bedding were stained. Room was very dusty in areas. A little odd that they are “pet friendly” yet you have to keep your pet off the beds.

Great room

I did not try the free breakfast but the maid service was great! it is a very clean hotel & friendly staff

The rooms were so nice and clean and the staff was very nice and friendly

Exelent service

Our room was wonderful. Clean. No issues. The area around the property seemed a little sketchy, but we had no issues. The hotel itself seemed cleaned. With breakfast, the eggs were cold and rubbery, no gravy for the biscuits. Ended up with coffee and yogurt. Ok for me. He had toast. Ok for one night.

All was good

It was a clean and quiet hotel.

Very Nice

I never even went to this hotel and some how I got charged for it

5 star all the way !!

I will never go back to this hotel again!!! The common area was discussing. I asked front desk young girl if anyone could clean it up and replenish the food . She said that wasn’t her job. Then of course I was upset at that answer. And she started being rude and raised her voice! I suggest no one ever come here. I will be calling the home office about this front desk woman! Very rude and confrontational

Wonderful stay for the weekend. I will definitely consider this place for next time. Overall, good...

Great place and location. Clean rooms, comfortable beds and very friendly and courteous customer service.

Great

Bed bugs

The staff was very nice and helpful. I enjoyed my stay.

It was convenient stop over while traveling to my destination.

Outstanding cleanliness and service!!! Good breakfast

Outstanding cleaniless, service and propedéutica conditions

Elevator really slow. Parking is bad.

We were greeted upon entry into the lobby. The front desk had our key ready and waiting. I only had to provide my ID and we were checked in very promptly. The room was nice and clean, bathroom was clean. The only complaint would be the water pressure was low. The area around the hotel is nice and there are numerous restaurants and shopping.

Not our first stay here.

Professional and courteous staff. Clean and located next to alot of restaurants and shopping. Convenient to interstate to access Houston.

Everything went smoothly

I needed a last minute room for myself and my dog after our water well quit working. The staff at check in were wonderful and the room was very clean. The main gripes I have are the rock hard bed and low water pressure in the shower. Other than that it was a good stay.

Great stay.

Fridge was not working for some reason it was unplugged

Clean

Staff were friendly and helpful! The front desk gal named Myra was very helpful and curteous! Thank you to Myra and her team!!

This was my second stay at this location. Have had issues with people above me on 3rd floor walking like they have lead in their shoes/boots. Staff did nothing when reported. Sounds like they've had issues with this individual before. Also, the parking lot was full every night when I returned to hotel. Need more parking spots. Room was clean. Breakfast was okay, need for options for diabetic needs (sugar-free syrup, turkey sausage, more fruit options).

Very nice property. Friendly staff. Only problem was with the toilet. It kept running a little and didn’t flush properly.