TownePlace Suites Midland

Elevator wasn’t working

The Town Place had great service from check in till check out. We enjoyed our stay

the morning staff were very bright and the breakfast was good the elevator was broken………… the lowest floor w/ my room type that was available was the 3rd floor…… i had a wagon full of things w/ my 2 kids for my sons soccer tournament……

Room was very clean. Staff was very friendly. Elevators don’t work.

No elevator, ridiculous have to take all my stuff through the stairs

The room was very good on my humble view. Nonetheless, WiFi guest is slow TV WiFi insanely too slow!!! I could not be able to watch Netflix Also, elevator was out of service during all my stay!!!

Dirty socks on top of the shower curtain.

This establishment offers a wonderfully clean environment. The location is exceptionally convenient for exploring the area. I found the staff to be incredibly friendly and helpful throughout my stay. Their warm demeanor truly enhanced the overall experience. I would highly recommend this place for a pleasant visit.

n/a

Great place. Greeted by the front desk person and was quickly checked in. Showed me the best place to park. Easy to get in and out to elevators. Room was nice, clean, had everything we needed including a regular size refrigerator. Only issue was something kicked in twice during the night. Sounded like a motor kicking in. But it was on only for a bit, till a little later but wasn't a big deal. Trash pick up outside the window was early. But the place was nice, room was good. Breakfast was usual hotel buffet type. Good to start the day.

Everything was clean and very nice.

It’s good not bad at all!

It was clean The elevators were broken and someone with terrible knees can’t walk flights of stairs. Also, the lady who worked night shift Litterally told us that she didn’t have access to get us blankets for our pull out bed as there was none in our closet.

good experience

Great location, clean, nicely furnished, friendly staff N/A

The property is run down. The elevator was not working properly, My room window was broken and duct taped together. Big crack in the bathroom sink.

We were very disappointed in our stay. The rooms are suppose to be cleaned every other day. Ours was never cleaned. Every time we went to front desk for assistance no one was ever there to help. The elevator is very flaky and doesn’t work right. We were on the 4th floor and the button to call the elevator was broken and staff said to just call them and they would get the elevator to return to 4th floor. Every time we called no one answered. The breakfast tasted like it had been out for hours. We will not be staying here again.

Nothing

Everything! Staff aren’t helpful awesome! Facilities are even better. Breakfast isn’t really my thing, kids didn’t like the food, but absolutely loved the pool! It was great!

Our rooms were fine but the hallways were hot and stuffy. Also I noticed black tape on a couple broken windows. And the breakfast was just not worth getting up for. This used to be a prime hotel, not sure what happened.

Clean and affordable

Was the most pleasant stay I have had in the past year of traveling. Everything was a 10!

During our stay the elevator wasn’t fully operating. But the hotel and staff were amazing!! We travel almost every weekend and I can’t begin to describe how busy the hotel was. There

NA

Comfortable and great location

Staff were helpful, but the rooms smelled musty and like dog. Need updating.

Really close to the Sports Complex. Really nice clean room and spacious

I liked that I finally got ahold of someone and the funny thing about it was she was just a sales manager who was so very helpful and showed concern for the situations we had. I did not like that the front desk clerks did not show any concern of the problems we had with two rooms out of the 4 my family had reserved for two nights each. First we checked in, went to our rooms. One room had a bad odor like a urine smell, the other room the AC was not blowing enough and it was hot plus the tv would not come on it was just flickering on & off. So I walked to the front desk clerks, told them about the problems, asked them if housekeeping could please go clean the room that had the odor. They said housekeepers are gone already so she gave me a spray bottle and told me you can go spray if you want, but we don't have any more rooms available. I asked her what about the AC if a maintenance person could go check it. The young girl said maintenance is also gone, so I asked her can you call them in. Her response was they only want us to call if it's an emergency situation. I stayed stunned, like so we are supposed to sleep in a hot room, because you don't think it's important enough to get someone here. She said you can call the general manager, handed me a business card and said she might not answer since she just had surgery. So I'm thinking to myself confused, like why would you give me a number if she's not going to answer. She also said you can come back in the morning to speak with them. I tried calling the general manager and left a message. Walked back to the front desk, grabbed the business cards of the assistant general manager & sales manager. Tried the assistant and no answer, tried the sales manager at this point because I was not getting anywhere. The sales manager answered, can't remember her name but she was so very helpful, polite and showed concerned. She did call front desk and got them to give us different rooms. I am so appreciative for her because I was so disappointed and frustrated at this point. I don't like to leave bad reviews but would not want no one else to go through what I did.

The pool was super cold, the breakfast was the worst I ever seen, the room lighting was not the best, the price of this stay was ridiculous

Clean and quiet

Breakfast delicious, thanks

Very clean well maintained property, the pool was very clean, loved the little grill area, shower was amazing, wonderful breakfast with plenty of sitting area The beds weren’t comfortable, needs larger pillows or 4 instead of 3…those are the only complaints I have

Our room was nether cleaned the whole time we stayed there

Open and clean and near the H-E-B and Sam’s Club I liked everything

Yes the tv didn't have enough channels or apps to offer

Beds were very comfortable. Room was huge.

Very spacious. Good price. Bed was a bit springy but still comfortable.

Very nice!! Will stay there again!

The suite was clean and the bed was great. Would be a perfect place to stay for several days. The room had a full fridge, 2 burner stove, dishwasher and kitchen supplies. Would stay there again.

Great room. Very clean

clean room

Great stay and very friendly staff. 10/10

Rooms were clean and comfortable. Friendly staff

Service was great, room cleanliness, and breakfast were all great!!!

It was perfect

Great

The rooms are nice and worth the money. Very nice staff

Rooms where very spacious!

Clean room

Room 130 had a strong cooking odor. It needs more than just air freshener. I don’t think housekeeping can fix the problem. The bathroom doesn’t have a fan. The room was clean.

Great staff

Everything was great except when the staff called our room at 10:30 PM asking if we had a luggage cart in our room.

The staff was so awesome! Hotel had everything we needed, clean and quiet. I can’t say enough about the outstanding staff!

Wonderful stay

Please have coffee 24/7...i don't like the room coffee

Staff was very friendly!

La limpieza estuvo bien. La comida esta regular.

Nice

The site said payment would be due on check in. However they had already charged my card. 😩 That might be a problem for some people

no comment

Staff was very accommodating, good sized rooms and the breakfast was good.

Everything was perfect

Clean, friendly and great location.

The property did welcome pets with a $100 fee for the stay plus a $5 cleaning fee. The staff was very friendly and nice. The only downfall we had were the pillows were way too soft.

Excellent, no problem

The staff was friendly, the property was clean and well kept. The pool has a beautiful water feature. The room was well decorated with all the amenities needed for a great stay!!

The room was nice and clean. I don't like that the sink is in the bathroom with the shower and toilet because it's hard for more than one person to get ready at a time. Also, the lighting is horrible in the room and in the bathroom. The hair dryer provided is very poor quality, so take your own! The hallways elevators are very very hot, but the ac in the room was good. It wasn't clear to me where I reserved online that there is a charge for parking, so be aware of that!! Overall, I am satisfied. I will likely not stay again unless I'm by myself, but it's not a bad place to stay.

Stay was great

Food was terrible room not cleaned staff not helpfull

Quiet and very close to to restaurants and shops

Everything was great. I've stayed here several times. I love the kitchens inside the rooms. The only thing that could stand an upgrade is the mattresses. They are the old spring style that are hard on the body. Otherwise it's a super place! Pool is nice, breakfast is always good and the staff is friendly, especially Ms. Alma!

Great stay for a weekend trip to be with family.

Staff was great! Room condition left much to be desired.

My family and I had to evacuate our house here in town due to a Hazmat situation. We booked on the fly, and it ended up that our room had already been booked, but the front desk woman found us a room that would work for our family. Everybody we had contact with during our stay was so so nice and friendly. The beds were comfortable, everything was clean, it was a really nice home away from home for a few days. We would definitely choose TownePlace suites again.

Hreat location for Rock Hounds

Nice

It was great they were very nice

Near to the airport.

Room was very clean and comfortable. Overall was a great stay. Would stay here again.

the location is the only thing good about this hotel

The location was the only thing good about this hotel. They charge a fee after you check out for parking and dont even advise you about it. The restroom door in our room did close or lock, the fan in the restroom didn't work either. The mattress for the sofa bed had a nasty stain on it. The side of the bed where the a/c it was freezing. All of the laundry rooms were out of order as well as the swimming pool. That was inconvenient.

Swimming pool not in service. And laundry room out of service as well.

Loved our stay at this hotel. The beds were comfortable, the room was clean and the breakfast was a huge plus. The coffee was good too. Will definitely stay here again.

There was an AC unit or something right outside my window that was so noisy I felt like I was on an airplane engine. The charge for parking was tacky and unexpected. Didn't even ask for the information on the car, how do you know who is staying there and has paid the parking??

It was very noisy and outdated

Clean and comfortable nights sleep!

Great location!

Great customer service

5 stars

Hotel and staff very nice. Did not like being charged for parking.

Great

The gym was a bright spot during the stay—clean and well-equipped. However, the pool was completely unusable. It was very green with visible dirt piled at the bottom, which was disappointing considering it was advertised as an amenity. While I appreciated the hospitality of the staff, the condition of the room and facilities made the stay less than enjoyable. I hope management takes steps to address these issues, as the hotel has potential if properly maintained.

This hotel was literally a 5-10 mile radius from everything we needed! Great spot in midland the location was PERFECT!

Great and personable staff!

When the water was finally restored, I noticed that the restrooms downstairs were in poor condition, with all stalls uncleaned and filled with waste. My husband took the initiative to flush the stalls, but it was disappointing to see that the staff did not manage this situation better. This experience highlighted significant issues in management and maintenance that need to be addressed.

We had an excellent stay. The room was clean, the staff was very helpful, and the breakfast was good.

Huge room with some extras.

This place was amazing. Super clean and staff was super friendly. Will stay here again without hesitation.

It’s great!

Friendly front desk and cleaning staff. Clean rooms. Quiet.

My stay was excellent and the front desk staff on check in and check out were exceptional. Very efficient, pleasant, and friendly. Great stay!!

Clean quiet comfortable and a great hot breakfast. Perfect.

Great facility for my elderly mother

I am very satisfied

Definitely will be staying here again.

Quiet

Great hotel! Great experience! Would definitely stay again!

The pool

Loved it

To start off, I paid on hotels.com but the late night clerk charged me also. So I was charged for the room twice… they still haven’t fixed that. The pillows are horrible. Neck still hurts. Make sure you see what they are charging you for before you pay.

Property was perfect, room was clean and bed comfortable!!! STAFF WAS VERY NICE, PROFESSIONAL AND FRIENDLY AMIDST THE SOFTWARE CHOAS!!!! THANK YOU THANK YOU!!!

Thank you

Really friendly staff and clean property, good pool too

Did not stay long but was very nice to have kitchenette

Our stay was wonderful as always but when we pulled out the sofa bed there were clothes under the sofa (not ours). The light in the bathroom one of them was out. The window was broken on the outside.

The staff was welcoming and the room was great. The only thing I wasn’t happy about was the charges for our pet. There was a daily charge then there was a daily cleaning charge ( which I assumed was covered by the daily charge). The room isn’t cleaned every day ( every other day).

Lack of good service

The grounds were horrible. Trash everywhere. The room itself was clean and comfortable. The TV is too small for that big of a room. Breakfast was ok. Service was very good. Pool area was great.

Very clean and friendly

Clean and nice spacious rooms!