Staybridge Suites Midland by IHG

Still waiting on property to refund/reimburse a double charge of room…. The Expedia charge and the staybridge charge of 117 dollars. Multiple calls to property and one “virtual chat” with Expedia . Expedia says they have talked to property but still no resolve. In the future I may not even consider using this app.

Room was nice. Seemed fairly quiet. Bed sagged in the middle a bit. Not many utensils.

The breakfast was good enough, not great. The pool area was nice, but the swimming pool was dirty.

Basic fitness room with a versatile cable machine, dumbbell rack and some cardio equipment. Breakfast was good as well. I would stay here again.

Room wasn’t the cleanest for the price point i expected bette. The ac sounded like a jet engine. It vibrated the whole bedroom area

The hotel was very disappointing to our family. With the pool being closed and the staff laughed at us when we asked if the jacuzzi was available, there was a huge picture in the room hung upside down. It was literally that disorganized and just ran down.

Superb

Passable

The staff from the front desk, housekeeping and the kitchen were all very nice. The water pressure in our shower was terrible. The pool was also closed for maintenance which I completely understand, however, this was never mentioned when checking in. Middle of Texas summer with 3 kids standing beside me I feel like it could have at least have been brought up. We only found out when we were all suited up and made it to the gate.

Great room

Great room

We have not had any luck at this property. It's always something. From Roaches in our room. Blood on a bed. Torn furniture, clogged toilets. It's a nice hotel with horrible upkeep.

Very good

Room was clean and big Pool was down and not noted on the website. The water pressure was horrid as well as the water temp. It barely got warm.

Room was clean and big Pool was down and not noted on the website. The water pressure was horrid as well as the water temp. It barely got warm.

We chose this hotel because it advertised that it had a pool. There was never an email or message from the property stating that the pool was out of use. The pool was in fact empty. The carpeting in the hallways was littered with debris and our room had oreo cookies on the floor next to the bed. We were also unable to get linens for the pull out couch. We had some very disappointed kids and were forced to leave to find entertainment for our kids.

The pool was closed and appeared to be not in use in a while. Room door wouldn’t close. Kitchen faucet was loose. Didn’t report because it was late when we returned to the room.

The shower hand held was not working. The bed was somewhat lumpy.

Loved everything and breakfast was pretty good but only thing was the pool and jacuzzi was not open and was looking forward to getting in. That was the only thing I can complain about.

Lundry was free, but out dated. Its not clean and need maintenance and deep cleaning of unit. For this price, i will stay at other place.

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Stove knobs didn't work and sheets where dirty and so was the bath tub

Very good

Breakfast was very limited and not replenished

Exceptional

Clean room, clean lobby, good breakfast. Courteous staff. Water could have been hotter in room.

It is a nice hotel; but it definately needs some updates. The breakfast was excellent.

Exceptional

Good clean room. Only issue is loud air conditioning

Exceptional

Everything was perfect, but… tvs needed to be updated we couldn’t mirror our mobile devices to play movies other than all excellent.

Stayed one night, didn't really use any amenities. Property is clean, convenient location.

Location and outside of hotel look nice. Numerous minor room and lobby maintenance issues. Coffee pot rusty, shower grab bar, shower caulking, bathroom fan, light fixture, elevator, lobby men’s bathroom all need repairs. Mattress was clean but felt cheap and marginal comfort.

Location and outside of hotel look nice. Numerous minor room and lobby maintenance issues. Coffee pot rusty, shower grab bar, shower caulking, bathroom fan, light fixture, elevator, lobby men’s bathroom all need repairs. Mattress was clean but felt cheap and marginal comfort.

Superb

Bed was cozy Horrible shower pressure & water never got hot enough.

Bed was cozy Horrible shower pressure & water never got hot enough.

The room was huge, bigger than some apartments! The bed could be replaced, it was not the most comfortable. It would be great if there was a USB port next to the bed, instead all the way across the room on the desk lamp

The room was huge, bigger than some apartments! The bed could be replaced, it was not the most comfortable. It would be great if there was a USB port next to the bed, instead all the way across the room on the desk lamp

Exceptional

Room was great and clean

Shower and Restroom cleaning need improvement. Many disgusting spots are inside the shower.

Great stay!

Clean room nice staff perfect space kitchen was a plus for new years holiday stay

The only issue was that the cable was out. However it wasn't an issue for me and the discounted the room. Overall it was a great experience and I will absolutely be going back.

Excellent no problem at all

The staff was extremely hospitable!

Sofa cushions torn. Shower floor edges need recaulking. Fridge leaking onto kitchen floor. No breakfast service on one of our days but was supposed to be included. Very poor water pressure in shower/sink area. We’ve always had good experience in the past so somewhat surprised

Michelle the front office staff was awesome

Such a bummer.

Setup was goox

I accidentally made two reservations through different sources. The hotel brought this to my attention at check-in and immediately rectified the situation. We had stayed here before and enjoyed the privacy of a two bedroom suite. It was also nice to have a kitchenette. Additionally, there is a nice grocery store and we discovered a delicious donut shop nearby! Nice accommodations and good location.

Love the property and staff

Good

Very nice and Quiet stay. When ever we visit again we will book a room here again.

I didn't like that they did not accommodate me with extra towels when i asked for them.

Stupid ridiculous pricing! I’ve should’ve left & fine next door. Hilton is trash!!

Room was spacious. There were many eating options nearby.

The only thing i liked was the lady that checked me in , the swimming area was nasty, dirty, the pool hasnt been cleaned, the patio is not clean, my son had 2 ticks on his leg, this morning we come to have breakfast, no coffee, no waffle batter,just about everything was empty, we had to wait about 30 minutes to get coffee, just a bad experience , not happy 😡

I liked how clean everything was.

The 2 room suite was supposed to have three beds and it only had 2 beds and a small pull out couch. The carpet was dirty and left a residue on bare feet. We had to wear shoes in the room at all times. The pool and hot tub were dirty. The water was not clean with a lot of debris in the water. There was no ice or filtered water for the rooms. The doors to get back into the hotel from the pool did not work, locking us out. We had to call the front desk to come let us back in. They verified that our key was working and it was the door readers that were broken. The staff was friendly and helpful but did not offer anything with the lack of a bed which was what was booked and paid for.

Icebox went out lost food. Breakers went out no power in half of the room. Didn’t move us or help with cost of lost food

It was an amazing experience! Love how they have many options to choose from. We got the two room h

Great hotel

The staff was really nice!

Good overnight stay.

Awesome overall, Great location, pet friendly

We checked in and were put into a room where the air conditioner did not work.

The front desk, food service and housekeeping staff were all very friendly. The door to our room was difficult to open and off hinge. The bathroom faucet leaks all over the counter every time it is turned on and the shower head needs to be replaced since it is caked with hard water minerals and mold. The a/c unit was loud. The bed was comfortable and the kitchen was well stocked with everything we needed during our brief stay.

Excellent customer service and very clean hotel

Nice weekend in Midland with friends. We did an opening baseball game. Fancy dinner with our Chevron family!

Very helpful staff. Clean and lots of room!

The hotel is nice and the rooms were spacious. We definitely felt uneasy due to a staff going in the room while we were asleep without knocking. It scared my children and I a lot as we have never experienced that. I attempted to speak to the front desk about it but got a bad attitude right away.

Very clean and spacious

Great place with friendly people, clean room

The room and staff are wonderful. The breakfast selection is not that good. All the fruit is frozen and bad. Luckily you can make a waffle.

There was a dirty wash cloth left in the bathtub above the shower head. There were also burns in the carpet near the bed that looked like cigarette burns. The coffee pot was disgusting and not usable! I would not recommend this place and will not be staying there again!

Nice facility but upkeep is lacking and breakfast was subpar

Very friendly staff and clean property. The hotel is needing some renovations. Our room had a door that didn't close completely in the bathroom and a bathroom faucet without an aerator. Very quiet. The room was clean and comfortable.

Enjoyed our stay

This is a really nice place!

Stayed for 3 nights & it was a nice, clean & safe hotel to enjoy a relaxing weekend.

The staff was wonderful and very accommodating

Excellent stay

The room was pretty but needed several repairs.

Towels were old , one of them ripped when drying off.

Very nice property, we got a suite with the kitchen and everything was very clean. A few maintenance issues on some loose tiles on bathroom floor and the molding loose next to the bed. My family enjoyed the breakfast that had many options to choose from and it’s set to end at later time than most hotels. Overall beautiful property and very clean. One thing, If you get the room with the sofa bed and plan on using it, ask for the linens at check in, we called front desk to ask for them and we had to walked down to pick them up.

Gave me the wrong room and blamed it on Expedia. Come to find out a guest extended their stay and the hotel gave up our room and down graded us. The room we were give was dirty and disgusting. They did not offer a refund or any solutions to their faults

Customer service was so polite

Everything was as expected, very comfy and clean room. A little noisy during the afternoon due to some kids, but overall a great stay.

We thought the carpet in our room needed attention. They use carpet squares and several were badly stained which was a stark contrast to everything else being spotless and well appointed.

Overall, the hotel was clean. The air conditioner in our room was extremely loud! It sounded like a lawn mower starting every time it turned on. The hot water was only warm and there was little water pressure.

Just came in for the night and enjoyed my stay immensely! Would definitely stay here again. The bed was PERFECT! Hadn't slept that good and comfortable in a hotel in a long time.

It’s a clean area the staff are amazing and helpful the only issue I had the hot water in my room was not very good and my room had some damage in it that I was not informed of

Stained carpets in rooms I think it’s terrible won’t ever stay again

Dirty pillow cases, coffee cups still had coffee on them in the cabinet, hair in the shower.

One of the worst hotel experiences ive had. Main water line break, little to no water pressure entirety of stay. Alarms going off in the middle of the night. Bags of trash stacked in the lobby. Breakfast only avone of the three days. Fruit was rancid and hair in sausage. Elevator broke down and my daughter and i were trapped waiting for help. Stove in kitchen took 15 min to even get hot. Staff told us, well at the the alarms eork and walked off.

My go-to in Midland. Could use some basic improvements but, overall a great place to stay.

Suite was big, clean, ample, quiet. I would return

Shower had a lot of rust and dirt in the tub

What happened to managers walking their property and inspecting the amenities each day? That clearly has not been done in week. The room was in great shape though. So kudos to the housekeeping staff.

Enjoyed

We reserved a room that was supposed to have 1 King and 2 queen beds, but it had 1 king and 1 queen. We also had little to no water pressure in one shower and neither were more than lukewarm.

Ice machine at room refrigerator no work One time water was shut off while taking shower

I enjoyed my stay.

Overall a great stay. The breakfast selection could have been better to cater to all. Breakfast should always include sausage, bacon and eggs.

Great place

Good place, good staff, nice breakfast

I did not like how my family was treated for reservations and check in. I booked the two bedroom room for family with young kids. At the time of arrival I was notified that I was the last to check in for the double bed room and was informed that the last double room was flooded and our family had to be placed in two different rooms which was the main issue, it was no call or consideration for me and little kids to consider. They said they check all the teams in first so the older kids from the teams could be priority. They could of split the teams up and allowed the family with younger kids to stay together. Also the two rooms we had to check into were not connected or close. The front desk lady was nice and understanding but just tried to relay the inconvenience from the manager, the manager was supposed tocalle the next morning for the undesired situation and never did call it's three days later, I had to call and no return call back.

It was amazing as always i love this place and love how they have rooms for when i visit my husband and we have a room and our children have their own room.

Very well maintained

Cons: they double charged us for each day we were here and claimed it is a normal hold. It’s not normal, and now we have to dispute 100s of dollars in charges. (Around $450 to be exact). So if this is “normal” be prepared to have them take tons of money from your account as a “hold” on top of charging you for the room! We were provided with 2 towels then told they do not offer cleaning service on the weekend. So we had to remove our trash and constantly go get towels from the front desk. If it wasn’t for the charges and now having to dispute all of this mess, I would have recommended this place.

I liked everything.

Nice rooms

Relaxing time

The property has large rooms that can accommodate large families.

Great rooms.. Good Breakfast. Women at front desk in the evening is super helpful.

Property isn’t what it looks like on the photos, very run down inside the rooms not kept up well. Also was in two different rooms and neither of the ac units worked correctly. Seems as if property had control of thermostats to limit the cool or heating capabilities in the rooms. Staff was great, but was not impressed for the price.

Easy check-in and very nice rooms. Would stay again!

I enjoyed my stay.