MainStay Suites Midland

The room was ok but we found hair on the towels and bathroom. The elevator did not work and they had put us on the fourth floor. Which was really hard to climb up and down the stairs every time we left the hotel. The manager and staff were very sweet.

The front desk failed to mention the elevator was not working before booking room on the 3rd floor . They tried to put us in the last room available on the first floor and the ac wasn’t working properly so we had no choice to stay on the 3rd floor , suite was a good size room but the pull out sofa was full of stains on both sides of mattress and with no sheets at all . Sofa was stained , the pool was dirty and no maintenance personnel on the weekends.

The elevator was not working.

The room was clean and the breakfast had good options. The hotel elevator wasn’t working and we had to get to the 4th floor. With no discount. Also the stairs were not clean. The nights are noisy.

My mom has knee issues and is handicapped and the elevators were out and they had no rooms available on first floor that were ready so Jeffrey who worked the front desk made sure we had a room on first floor and helped us get everything changed over and cleaned up so she didn’t have to climb the stairs we will definitely recommend yall our stay was great all the way around

How nice and clean it was. I did not like that the staff checked me into a room that lights was flickering, refrigerator was not working properly, also staff allowed an different guest access to my room due to entering the wrong room number in their system. At that moment I no longer felt safe to stay.

I did not like the fact that staff allowed access to my room to a different guest. Did not feel safe.

I did not like that the staff checked me into a room that lights was flickering, refrigerator was not working properly, also staff allowed an different guest access to my room due to entering the wrong room number in their system. At that moment I no longer felt safe to stay.

I did not like the fact that staff allowed access to my room to a different guest. Did not feel safe.

Elevator was not working; had no idea this was an issue at booking; booking was non refundable so had no recourse upon arrival.

-no elevator the entire time and I was on the 3rd floor -key cards would stop working every 3 to 4 days and I wouldn't find out until I got to my room, on the 3rd floor -no bowls, 1 fork 1 knife and 1 steak knife, no spoons -cleaners came twice during my stay until I called and reminded them I needed m y room cleaned -WiFi was spotty, worked about 60% of the time, the rest was completely unusable -free laundry, machines work great -water pressure in the showers is really good

Breakfast was good. Staff were friendly and helpful. Room was nice and spacious. Only downfall was several things weren’t working; elevator, one of the entry doors where we had to park due to full parking (could only be open through the inside not with keycard) & the treadmill wasn’t working.

Good for overnight

Rooms are pretty nice id say get the double room instead

Rooms were clean , air conditioning was good , no complaints on my behalf

Yes

Low water pressure

Good place to stay None

None

I did questioned staff about doing room he said they do not clean them daily. if that is the case leave some supplies for customer to clean at least. You pay a per day i believe cleaning, making Bed and at least clean towels daily is not a burden for your Hotels.

Asked for a shower chair yesterday evening and again this morning never received one. There was no paper plates at the breakfast bar this morning.

nothing everything

nothing everything

They don't clean/service your room unless you ask them to. Saw small cockroaches in our room. Breakfast is ok. Had to ask for a new tv remote. First room they gave us smelled like an ashtray. We quickly got a new one.

The room smelled and the carpet was worn, soiled and possibly moldy. I would have asked for another room but we had minimal time before our dinner reservation.

Bathroom was dirty also towels were not very hygienically clean

I enjoyed the comfort of the bed and linens the most! We travel alot and I will say Mainstays bedding was impressive. The size of the room and the little extras in the kitchenette makes this my new top choice for long stays in Midland.

Staff was friendly and attentive. Breakfast was pretty good with a waffle iron, scrambled eggs, biscuits, potatoes, sausage, bread/bagels, and a selection of beverages. The room was decent, nothing fancy but comfortable, not super clean, and the bathtub leaked. However, for the price it was comfortable with good A/C.

Towels were all stained and unclean looking.

Had issues checking in and once we were in the room we were assigned didn't have working AC

Bad

Everything was good, but the beds were hard to sleep on.

Breakfast was horrible, coffee was horrible, attendant was super friendly, need more options for the meal. Some of the staff needs training in customer service, were rude and not friendly. Pool was filthy, area was filthy, trash all around property, dirty windows, ,several lights didn't work in room.

Breakfast was horrible, coffee was horrible, attendant was super friendly, need more options for the meal. Some of the staff needs training in customer service, were rude and not friendly. Pool was filthy, area was filthy, trash all around property, dirty windows, ,several lights didn't work in room.

Pool & spa were aplus. Very nice

Very good

Lot of construction around property. Hotel staff excellent.

The staff doesn't give you the room and makes you lose your money.

The staff doesn't give you the room and makes you lose your money.

Nice

The breakfast was really good. The cook was really nice. Edward was so nice and friendly. Edward made sure we knew about the nearby restaurants; and made sure he handed out the business cards located at the front desk. Such a nice guy! These guys were awesome! We will definitely stay again!

The breakfast was really good. The cook was really nice. Edward was so nice and friendly. Edward made sure we knew about the nearby restaurants; and made sure he handed out the business cards located at the front desk. Such a nice guy! These guys were awesome! We will definitely stay again!

Passable

it was a overall amazing experience

This place was a dump.

Ac made major racket then they moved me to a new room smelled like someone died in the room

Big rooms Ac made major racket then they moved me to a new room smelled like someone died in the room

Front desk hardly said a word didn’t seem friendly at all. Bathroom sink plugged. No remote for TV. Breakfast hardly setup, mostly just unpacked boxes, coffee. I think a lot of the issues due to staff laziness.

To start with it was not clean. They had hair and lent in the bathroom countertop. One of the lights in the bathroom did not work. One of the comforters on the bed was ripped in two different places. The sofa and carpets have many stains. I asked for some water at breakfast, and one of the employees did give me a bottle, but was not very nice about it. The air condition in the bedroom had a very strange smell to it so we did not even run it. I would never stay there again.

Was nice enough hotel nice that it has a closed off bedroom be better if the room darkening worked since we both work nights was very bright. Very noisy hotel and could smell cigarette smoke in the room and we don’t smoke

It was easy to get to and hed a many caching to coom

The property around the hotel is ugly

They didint do housekeeping

Light above bathroom sink didn't work, iron didn't work, chair was worn, coffee maker in breakfast room didn't work. Appeared to be limited staffing to care of above.

There was no soap, or complimentary shampoos or body wash which you'd expect with the amount your paying. Main light didnt work in my room as well. Tv is awkwardly placed in the corner and not inviting to watch. Breakfast was decent and the brother that checked me in was friendly. Having said that I'll continue to book at the holiday inn even if i have to pay a little extra

Dirty hotel room , office chairs were stained and holes in celling covered by a bag . Breakfast food was running out before it ended , no waffle mix. Rushing you to leave room , check out was 11am and they knocked 3 times at 10:22, 10:30 and 10:50 . Would not recommend this place . The lobby and elevator area were covered in mud dropping and stains .

Overall good experience at this hotel, friendly staff, easy to get to and parking was easy. Room was clean and comfortable, carpet showed some sign of aging but everything worked and the a/c was cold! Breakfast was good and kept full. Would recommend staying at location close to Walmart and prices were fair as well.

Omg I love my stay the co managerluna I think she has so much patience I loved her absolutely she is the best customer service person I have ever seen I think she makes the hotel the best thank you so much :)

It was a great trip, thanks!

Upon arrival, the guy at the service desk didn't seem to know what he was doing, took about 20 minutes just to check in. upon entry to the room there was no blanket on the bed, no towels in the bathroom and dirty dishes in the sink as well as trash still in the trash cans. it was warm in the room so I put the temp down to 69, during the rest of the night it was 75 degrees and would not cool down.

Liz, at the front desk, is by far the best! She is kind and always attentive to your needs. She was helpful and familiar with this area of midland which made it easy to get our lunches and dinner

Breakfast was good as was staff

This hotel is for truck drivers only!!!! Its a distants out of the town. The employees at the front desk ABSOLUTELY RUDE !!!

There were stains all over the carpet and chair in my room. The bedspread on my bed was all ripped and the stuffing was coming out of it.

Clean that’s what really Matters the most to me.

Spacious rooms! Great value.

Staff was very friendly. I’ve seen the mixed reviews but all I can say is my stay was effortless and clean.

For as busy as this hotel is with oilfield traffic, it was pretty quiet. The room I got did not smell clean at all. The carpet was terribly stained. There was rust spots in the tub. I didnt have any pans to cook with. One of the comforters on the bed was stained a nasty yellow color.

No maid service during stay and carpets very dirty.

I always stay here when traveling for work. I enjoy the kitchenette that comes with the room. It allows me to cook instead of having to spend money eating out every night while on the road. Perfect for extended stays.

Overall, we felt safe and the property was clean. It is very clear that the property and staff cater to the workers in the oil field industry which is very nice for them. Unfortunately, our booking was dropped by Hampton Inn in error and most hotels were booked so this was the best option at the time. The suite was very spacious and had a kitchenette that was nice for our longer stay. Overall, it worked but just not what we were expecting.

There were no towels in the room and coffee maker did not work.

The hotel was great. The room was nice, the staff was nice, it has a small kitchen and then as I was exploring I opened the fridge. To my surprise there it was, a gallon of milk from the previous guest. It was chunky and thick. It been there awhile. I notified the front desk, not to complain, just to inform. The gentlemen was very nice about it. Everyone has an off day. Even the cleaning crew. He apologized and offered to take it out. With all this being said, I’d definitely recommend and I would definitely stay again. Despite the milk.

Bathtub was not working and it was a mess to even take a shower.

The Hotel is a haven for those making money. Do not make reservations unless your ready to wash your own sheets before you sleep

The staff was real nice and very friendly

new favorite place to stay in Midland.

Had a wonderful stay. Our home lost power and booked a room here last minute. Pleasant staff. The room was a suite. Nice amd spacious. The temperature was adjustable and comfortable. Got some snacks during our stay. Good prices. Didnt have to leave the hotel. We forgot an item in our room and didn't and realize until after we left. We were able to retrieve it from the front desk later on. Excellent service. Definitely will stay again in the future.

Everything was great, including delicious hot breakfast!

The suites are extremely nice and the staff is super nice, the only drawback is the highway noise. Difficult for light sleepers.

The restroom was very clean. The bed and pillows were perfect. The room overall was great. The carpet and desk chair had some stains but i would definitely stay again.

Good place to stay! Me and my fiancé were here for a weekend and would definitely come back! The breakfast was actually pretty good as well, but really hated that the pool was dirty and not available (it was one of the reasons we booked here) but other than that a nice place to stay at.

We liked that you all have everything we need.

Everything

The front desk is always great

Nice clean quite and comfortable!!

We liked the small kitchen

Had a bad experience checking in (front desk was too busy on her phone talking about her weekend) and later while trying to retrieve another key (front desk was asleep nearby). 👌

The restroom have stains like someone thrown up. We wanted to used the sofa for an extra bed and it had dirty sheets that grossed me and my son out. The carpet had a bad smell and they were some crumbs of food in the desk area. Besides all the bad the lady in the evenings on the front desk was very polite the whole time.

Nice hotel with friendly staff. Parking was ample. Room was clean and spacious. The amenities of a refrigerator, stove top, refrigerator, etc were great. Would recommend this place to anyone.

The property was very clean. The room was very nice.

Good breakfast. Pleasant receptionist. Clean room with kitchen. A little pricey ($158.45) for what it was. A free bottle of water would have been a nice amenity. Only soap, shampoo, and mouthwash provided in the bathroom.

Parking in front on pavement is very limited. Most parking spaces (4) are handicapped but are often filled with non handicapped cars. Hotel management is very sympathetic to complaints and try to correct this. I don’t blame the management for this but the sorry inconsiderate S.O.B’s that do this to people that have difficulty walking and having to manage luggage as well....

Love the design of the room.

This was my worst hotel experience ever I booked the room for two nights and the first night nobody could open my room with all my belongings I had none of my clothes none of my toiletries and the stuff could not even get my room open. They put me in another room but did not even have a toothbrush available for me. They said they resolve the issue and the next morning again I was not able to get into my room when I got off work that day. I was told they would see what they could do about refunding my money and I still have not heard a word from a single member of the staff a week later. There is even a sign at the front door that says hundred percent satisfaction guaranteed or refund of one night and like I said the worst experience At a hotel I have ever had.