Home2 Suites by Hilton Midland

The charge my credit card without my consent for some snacks. I never authorized that

Rooms were clean. Staff was very pleasant and helpful.

The pm employee on check-in was amazing (did not get her name). When she realized we had a small dog, she quickly adjusted our reservation from 4th floor to 1st. She was kind and respectful for every request we had. All of the staff were.

Great bed, wonderful staff, really good breakfast. My wife and me very much enjoyed our night stops there and greatly appreciate the great staff members for the speedy check in and out.

Pleasant

The place itself was fine. The guy working the front desk was very rude smelled of weed.

I showed up to check in and they told me that they had overbooked themselves and had moved us next door to StayBridge. Went next door and the front desk indicated that it “happens a lot.” Staybridge wasn’t terrible but not as nice as other Home2 Suites we have been to. I will not be staying at Home2 or Staybridge next time I’m in town because of this.

Superb

Once in the room TV was broken asked 3 times for a new tv the staff never delivered another tv 4 day in a hotel room with a broken tv !!!

parking lot was brightly lit at night shower didn’t have handheld sprayer

shower didn’t have handheld sprayer

Superb

Lamps were missing bulbs. Ice machine didn’t work. Not up to Hilton standards.

The room's refrigerator didn't work, so I couldn't keep drinks cold during my entire stay.

Very impressed!!the breakfast was nice and the rooms were HUGE and spacious

It was great and the staff was helpful.

Overall, the hotel was hospitable and our room was clean. We chose this hotel mainly because of the pool, but unfortunately it didn’t look as nice as the booking photos. The water was cloudy, and we could feel sand or debris on the bottom. Breakfast was good and on par with what we expected. Overall, a decent stay, but the pool could use some attention.

Breakfast was OK; however, a few items started running out at 9:30, and they were not refilled even though there were 30 minutes left and new guests kept arriving.

Exceptional

Friendly staff, room was clean. Breakfast was pretty average, nothing special. The tub in my room was showing rust.

It was clean and decent breakfasts.

Stay was nice and comfortable beds. Spacious room.

Large, very spacious rooms especially when traveling with a family.

It was great really appreciated the room

During our stay, the front desk clerk, Brooke, was extremely rude and spoke to us in a condescending tone. As an experienced traveler who has visited many destinations both domestically and internationally, I have never experienced such disrespectful and humiliating treatment from front desk staff. I believe this behavior does not reflect the standards of this establishment and should be corrected by management. For that reason, personally I won’t be choosing this particular establishment at this location ever again.

Superb

Clean rooms

Reservé en línea y me vendieron la habitación me cobraron el dinero y cuando llegue al hotel no tenía habitaciones disponibles es un desastre

Very fast staff

Size and cleanliness of the room was great. Staff was friendly, courteous and helpful. Breakfast was good and had a variety for guests. Temperature of water in the pool was colder than anticipated. Domestic disturbance from other guests in pool area wasn't desirable either.

Size and cleanliness of the room was great. Staff was friendly, courteous and helpful. Breakfast was good and had a variety for guests. Temperature of water in the pool was colder than anticipated. Domestic disturbance from other guests in pool area wasn't desirable either.

Great staff and clean place to stay.

Exceptional

Exceptional

Everything was Good!

The room was clean and the staff was very friendly. Breakfast was a plus.

Pleasant

We had to keep fixing the toilet bc it wouldn’t flush. Other than that our room was clean and there was enough space for the six of us. Staff was super friendly and helpful! We had a good stay. 🙂

Very friendly and helpful staff. Nice big rooms.

Great property! Facilities were clean and room was excellent! Also, if you are a rewards member they give you a little welcome bag which was very thoughtful. We will definitely be staying here again.

Very nice hotel. Safe and quiet. The pool was great, hot tub was broken though. Kind and helpful staff. Beth was helpful!

The breakfast was nasty I’m sorry other hotels have options like scrambled eggs, bacon toast bagels and extra that sandwich was nasty and lazy your hotel is great but we gotta do better on breakfast it’s crazy I had to go eat somewhere else to eat breakfast

Superb

Fantastic breakfast! Clean comfortable rooms and friendly staff.

The staff were very kind and helpful from when we arrived to when we left, breakfast was wonderful and delicious giving my family a variety of options. Our room was exceptional upon arrival very clean and spacious for our family of 6. The building was so well built that we did not realize there was a party happening Nextdoor, no noise or ruckus could be heard.

Superb

That we had to leave

The lemon water That we had to leave

We nice

My only negative was a very smelly bathroom sink drain.

Fantastic Staff, Super Clean, Smelled great...just pricey!

Staff very friendly. If I had to pick, maybe the breakfast but still wasn't bad.

If I had to pick, maybe the breakfast but still wasn't bad.

good night sleep

Thank you!!!!!!!!!!!!!!!!!!!!

Amenities Wished they served a better options breakfast

Amenities Wished they served a better options breakfast

Breakfast was fresh and delicious, room was clean and spacious. AC was ice cold, definitely staying next time

Clean room, comfortable pillows, good breakfast.

Definitely will be staying here again! Clean hotel, amazing staff, great breakfast options. Very family friendly!

Everything was great

The property was very clean and the staff was great. The only issue we had was that they cleaned the floors with bleach and the smell was so strong that my son started to get sick that night. We stayed gone most of the day hoping it would go away but it didnt. So we cut our trip short and just left because he wasnt feeling well.

Clean room, friendly staff, convenient location

Yes

Breakfast was good, but no real good options for someone with allergies.

Staff was helpful and everything was clean and comfy. I would stay here again if needed

The staff was amazing! The ladies were so kind, helpful and extremely pleasant! We will be recommending this hotel to everyone in the future!

This is a very nice place to stay! Very comfortable beds and good service!

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Clean room, great breakfast, friendly staff

It was very nice

Nice rooms

Good staff

The food was decent. Items were hot there was not any bran cereal the yogurt bar was nice. The rooms can use a dusting and some updates to the sofabed mattress.

there were large rust spots in the bathtub around the water spicket. the rust did run down to the bottom of tub but wasn't a hazard as long as a person didn't sit in the bath water. you could tell in other spots they tryed to cover it up with paint.

Very clean

Did not do breakfast

Just so you know if you make a reservation for the wrong date they will charge you twice just to correct it. With that situation it almost stranded us 8 hours away from home

Must say -- Brooke, the front desk lady, was so friendly and nice. I hope she's well paid.

The staff were very polite, but had to change our room due to a not working toilet.

Clean room, friendly staff

Just need to update TVs, where you can stream Netflix etc. other then that stay was amazing.

We enjoyed our stay. Very good price for the quality.

The lady at the front desk when we checked in was super helpful and friendly.

Great hotel came down for a football tournament plenty of space in the rooms and the pool was super clean !

In a very active part of town, has lights in the parking lot, pool is gated and everything worked.

Amazing hotel text me Saturday to see if I needed anything!!!! Stay was perfect

Check-in was smooth and quick. Came a little early and room was ready so was able to check-in earlier than expected. Room and hotel were clean.

The room was clean, spacious, and very comfortable. The staff were genuinely friendly. I appreciated the convenient location and thoughtful amenities—would definitely stay here again!"

Good solid hotel

The front desk staff was amazing. We felt special. We hugged them when leaving. The breakfast was very good. Our room was nice and big with plenty of electrical outlets.

The room was dirty and smelly

Dislike the hard pillow’s provided

They did ask why I used a third party to book my trip, and looked surprised when I said I can afford to stay with you when I book 3rd party, but if I go direct I usually have to turn to a less expensive hotel. It is a shame.

The staff at check in was very polite and nice. The hotel must have thin walls since it was noisy. Breakfast was a big disappointment. Few choices and no eggs or hot food to choose from.

it was a brilliant stay! the staff was just incredible, truly just extremely nice

Manager was friendly this place is outdated!!! Sheets wrinkled lamp shades falling apart Looks like mold above window not sure !!! Room had just been cleaned n bleach smell gave me a headache

Good

First off, bathroom door didn't fully close and it didn't have a knob but it was rather a sliding door without a handle. No bathroom fan either. Pillows were too thin. But it was cleanand in order. But the thing that appalled me wa the front desk staff. I remember when the staff behind the desk looked clean, ironed clothes, pretty and so serviceable. The staff, both night and day, looked raggedy, unconcerned with either being personal, attentive or mannered. They were neither pleasant or cheerful. They looked like they just had a job for 8 hrs and thats it. Sad.

We didn't get room cleaning service but maybe we had to ask for it. Location is good and access to restaurants is very convenient. Staff friendly but a bit laid back.

Staff was very professional!

Great stay

Furniture was not something I really liked but it’s okay

Thank you for a much needed rest stop!

Great top 💯

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All goo

Enjoyed the stay

Don’t expect room service to come everyday . I had to call for clean towels and for trash to be taken out . When I called, front desk requested me to come down because she was the only staff there . It was dirty . Microwave was not clean . Dishwasher still loaded with dishes prior stay. Hair on the bathroom floor when arrived

Cold breakfast, did not clean our room during our stay at all, staff was not helpful and seemed like they did not want to be bothered you

Everything was good

The area it’s really convenient you have everything close to you!! Like HEB, carwash, mall etc.. but the receptionist.. No, they wasn’t nice bad attitude and that’s sad. None good hygiene, they never change our sheets and I got allergy for.

People in front desk, needs to be more friendly.

Much nicer than I expected. Spacious. Will use this brand again for travel.

Room was fine but house keeping would not clean up the whole 3 days we stayed. Nothing done

Hotel run down and dirty. Elevator dirty. bathroom has soap scum, hard water chunks on shower head, mildew in sink, curtain broken, bed uncomfortable, oitlets at night stand do not work, lamp broken and 1 bulb out. If Hilton corp visited this location they would be in several violations of company quality and standards.

Old worn out and dirty shower. Tv has white spots in middle of screen and kept scrolling the guide couldn't even select a channel. Bed uncomfortable. Nightstand outlet and usb does not work.

Staff was rude & not attentive.

It was a great place to stay. The lady at the front desk was very helpful and friendly. The room was large with a nice sitting area, the kitchen was clean just what we needed.

The staff was friendly and helpful. Breakfast was great. Will definitely stay again.