Home2 Suites by Hilton Midland

Friendly staff, room was clean. Breakfast was pretty average, nothing special. The tub in my room was showing rust.

It was clean and decent breakfasts.

Stay was nice and comfortable beds. Spacious room.

Large, very spacious rooms especially when traveling with a family.

It was great really appreciated the room

During our stay, the front desk clerk, Brooke, was extremely rude and spoke to us in a condescending tone. As an experienced traveler who has visited many destinations both domestically and internationally, I have never experienced such disrespectful and humiliating treatment from front desk staff. I believe this behavior does not reflect the standards of this establishment and should be corrected by management. For that reason, personally I won’t be choosing this particular establishment at this location ever again.

Superb

Clean rooms

Reservé en línea y me vendieron la habitación me cobraron el dinero y cuando llegue al hotel no tenía habitaciones disponibles es un desastre

Very fast staff

Size and cleanliness of the room was great. Staff was friendly, courteous and helpful. Breakfast was good and had a variety for guests. Temperature of water in the pool was colder than anticipated. Domestic disturbance from other guests in pool area wasn't desirable either.

Size and cleanliness of the room was great. Staff was friendly, courteous and helpful. Breakfast was good and had a variety for guests. Temperature of water in the pool was colder than anticipated. Domestic disturbance from other guests in pool area wasn't desirable either.

Great staff and clean place to stay.

Exceptional

Exceptional

Everything was Good!

The room was clean and the staff was very friendly. Breakfast was a plus.

Pleasant

We had to keep fixing the toilet bc it wouldn’t flush. Other than that our room was clean and there was enough space for the six of us. Staff was super friendly and helpful! We had a good stay. 🙂

Very friendly and helpful staff. Nice big rooms.

Great property! Facilities were clean and room was excellent! Also, if you are a rewards member they give you a little welcome bag which was very thoughtful. We will definitely be staying here again.

Very nice hotel. Safe and quiet. The pool was great, hot tub was broken though. Kind and helpful staff. Beth was helpful!

The breakfast was nasty I’m sorry other hotels have options like scrambled eggs, bacon toast bagels and extra that sandwich was nasty and lazy your hotel is great but we gotta do better on breakfast it’s crazy I had to go eat somewhere else to eat breakfast

Superb

Fantastic breakfast! Clean comfortable rooms and friendly staff.

The staff were very kind and helpful from when we arrived to when we left, breakfast was wonderful and delicious giving my family a variety of options. Our room was exceptional upon arrival very clean and spacious for our family of 6. The building was so well built that we did not realize there was a party happening Nextdoor, no noise or ruckus could be heard.

Superb

The lemon water That we had to leave

That we had to leave

We nice

My only negative was a very smelly bathroom sink drain.

Fantastic Staff, Super Clean, Smelled great...just pricey!

Staff very friendly. If I had to pick, maybe the breakfast but still wasn't bad.

If I had to pick, maybe the breakfast but still wasn't bad.

good night sleep

Thank you!!!!!!!!!!!!!!!!!!!!

Amenities Wished they served a better options breakfast

Amenities Wished they served a better options breakfast

Breakfast was fresh and delicious, room was clean and spacious. AC was ice cold, definitely staying next time

Clean room, comfortable pillows, good breakfast.

Definitely will be staying here again! Clean hotel, amazing staff, great breakfast options. Very family friendly!

Everything was great

The property was very clean and the staff was great. The only issue we had was that they cleaned the floors with bleach and the smell was so strong that my son started to get sick that night. We stayed gone most of the day hoping it would go away but it didnt. So we cut our trip short and just left because he wasnt feeling well.

Exceptional

Clean room, friendly staff, convenient location

Exceptional

rooms need to be updated, couch looks old and dirty, front staff were nowhere to be found when I checked in, Breakfast area was dirty and customers had to wait for food trays to be refilled, and it took 10-15 minutes to get the trays refill again

The location of the property is good. Dirty sheets, dirty shower , dirty laundry stuffed under the bed. Hair on the shower wall. Dirty sheets on fold out bed.

The location of the property is good. Dirty sheets, dirty shower , dirty laundry stuffed under the bed. Hair on the shower wall. Dirty sheets on fold out bed.

Exceptional

Yes

Breakfast was good, but no real good options for someone with allergies.

Staff was helpful and everything was clean and comfy. I would stay here again if needed

The staff was amazing! The ladies were so kind, helpful and extremely pleasant! We will be recommending this hotel to everyone in the future!

This is a very nice place to stay! Very comfortable beds and good service!

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Clean room, great breakfast, friendly staff

It was very nice

Nice rooms

Good staff

The food was decent. Items were hot there was not any bran cereal the yogurt bar was nice. The rooms can use a dusting and some updates to the sofabed mattress.

there were large rust spots in the bathtub around the water spicket. the rust did run down to the bottom of tub but wasn't a hazard as long as a person didn't sit in the bath water. you could tell in other spots they tryed to cover it up with paint.

Very clean

Did not do breakfast

Just so you know if you make a reservation for the wrong date they will charge you twice just to correct it. With that situation it almost stranded us 8 hours away from home

Must say -- Brooke, the front desk lady, was so friendly and nice. I hope she's well paid.

The staff were very polite, but had to change our room due to a not working toilet.

Clean room, friendly staff

Just need to update TVs, where you can stream Netflix etc. other then that stay was amazing.

We enjoyed our stay. Very good price for the quality.

The lady at the front desk when we checked in was super helpful and friendly.

Great hotel came down for a football tournament plenty of space in the rooms and the pool was super clean !

In a very active part of town, has lights in the parking lot, pool is gated and everything worked.

Amazing hotel text me Saturday to see if I needed anything!!!! Stay was perfect

Check-in was smooth and quick. Came a little early and room was ready so was able to check-in earlier than expected. Room and hotel were clean.

The room was clean, spacious, and very comfortable. The staff were genuinely friendly. I appreciated the convenient location and thoughtful amenities—would definitely stay here again!"

Good solid hotel

The front desk staff was amazing. We felt special. We hugged them when leaving. The breakfast was very good. Our room was nice and big with plenty of electrical outlets.

The room was dirty and smelly

Dislike the hard pillow’s provided

They did ask why I used a third party to book my trip, and looked surprised when I said I can afford to stay with you when I book 3rd party, but if I go direct I usually have to turn to a less expensive hotel. It is a shame.

The staff at check in was very polite and nice. The hotel must have thin walls since it was noisy. Breakfast was a big disappointment. Few choices and no eggs or hot food to choose from.

it was a brilliant stay! the staff was just incredible, truly just extremely nice

Manager was friendly this place is outdated!!! Sheets wrinkled lamp shades falling apart Looks like mold above window not sure !!! Room had just been cleaned n bleach smell gave me a headache

Good

First off, bathroom door didn't fully close and it didn't have a knob but it was rather a sliding door without a handle. No bathroom fan either. Pillows were too thin. But it was cleanand in order. But the thing that appalled me wa the front desk staff. I remember when the staff behind the desk looked clean, ironed clothes, pretty and so serviceable. The staff, both night and day, looked raggedy, unconcerned with either being personal, attentive or mannered. They were neither pleasant or cheerful. They looked like they just had a job for 8 hrs and thats it. Sad.

We didn't get room cleaning service but maybe we had to ask for it. Location is good and access to restaurants is very convenient. Staff friendly but a bit laid back.

Staff was very professional!

Great stay

Furniture was not something I really liked but it’s okay

Thank you for a much needed rest stop!

Great top 💯

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All goo

Enjoyed the stay

Don’t expect room service to come everyday . I had to call for clean towels and for trash to be taken out . When I called, front desk requested me to come down because she was the only staff there . It was dirty . Microwave was not clean . Dishwasher still loaded with dishes prior stay. Hair on the bathroom floor when arrived

Cold breakfast, did not clean our room during our stay at all, staff was not helpful and seemed like they did not want to be bothered you

Everything was good

The area it’s really convenient you have everything close to you!! Like HEB, carwash, mall etc.. but the receptionist.. No, they wasn’t nice bad attitude and that’s sad. None good hygiene, they never change our sheets and I got allergy for.

People in front desk, needs to be more friendly.

Much nicer than I expected. Spacious. Will use this brand again for travel.

Room was fine but house keeping would not clean up the whole 3 days we stayed. Nothing done

Hotel run down and dirty. Elevator dirty. bathroom has soap scum, hard water chunks on shower head, mildew in sink, curtain broken, bed uncomfortable, oitlets at night stand do not work, lamp broken and 1 bulb out. If Hilton corp visited this location they would be in several violations of company quality and standards.

Old worn out and dirty shower. Tv has white spots in middle of screen and kept scrolling the guide couldn't even select a channel. Bed uncomfortable. Nightstand outlet and usb does not work.

Staff was rude & not attentive.

It was a great place to stay. The lady at the front desk was very helpful and friendly. The room was large with a nice sitting area, the kitchen was clean just what we needed.

The staff was friendly and helpful. Breakfast was great. Will definitely stay again.

We had a good stay, the sofa bed was uncomfortable as they usually are. Sheets were stained and old. Friendly staff and very clean, we enjoyed the cookies and lemon water upon arrival from our long drive. They also had a nice coffee bar with hot cocoa and assorted creamers.

Was as expected. Would reserve a room again future

The room was spacious. Bathroom had lots of room.

The stay was fine but the girl working was about to get off and didn’t want to help. She was rude.

Great stay, employee very friendly

stay was great but are all your ac heating units loud? I was in 317 and that unit was super loud. It awoke me at night..

what I didn’t like is there were trying to charger me double after I already prepaid ahead for the stay and then they wouldn’t give me no clean towels even went don’t to the front desk to ask and still they said no one lady was very very rude and on top of that someone keyed my van I asked if the camera’s were facing the front park lot and I was ignored..I will be call corporate in the morning and will not stay there again…

Great Staff

Wonderful place, will be back. I was there for work so didn’t spend much time there but would like to return and enjoy more of the amenities. I booked through a 3rd party and there was an issue on their end but the desk clerk worked quickly to resolve it.

The room was very spacious. Bed was very clean and comfortable. Our family was very happy with our stay there.

We booked well ahead. Booked a 2 Queen bed. Come to check in to be told there was no queen beds available that we will have to share a bed. The AC was so loud you could not sleep. Was not going to ask to switch rooms because we were told there was no removes left.

We made these reservations and paid the rate where we could not cancel. That was fine. However our friends wanted to pay for their own room so they asked to put their room on their credit card. The front desk said we could do that. My husband questioned them because the charge already showed up on our credit card. But the front desk said that charge was just to 'hold it'. So now we have all been charged. The front desk person was incorrect. So that is a little bit of a mess that we are working to correct. More training maybe?? Hopefully this was just a fluke and a one time thing but this was our experience.

This particular location just showed a lot of wear and tear…or it was just older. We had two queen beds. One bed had wrinkled sheets and pillow case. It looked as if the sheets were not changed although it was made. It is possible the sheets were just very wrinkly compared to the other bed. When I pulled the coverlet back the duvet was stained. Ugh. The room was just worn down ~ a lampshade was missing, there were stains in the sink and bathtub, stains on the walls and doors, furniture and floor. The hardware was worn down and rusted/dented. The a/c fan sounded like it was going to depart at anytime! The whole room was just rough. Again…we’ve always enjoyed Home2 Suites! They’ve always been exceptional in service and cleanliness. This particular room experience however was a significant step down.