Hilton Garden Inn Midland

I feel that for the cost of the room per night my bed should have been made everyday, garbage can should have been emptied and fresh towels given but that was not the case.

The rooms looked dirty. Place has really gone down hill.

Everything was awesome, the ladies in front desk was very helpful and professional, thank you.

The bed was the most uncomfortable thing. It reminded me of a travel trailer bed. The mattress was hard, there was no box spring, it was on a hard wooden frame and the mattress was undersized for the frame so there was about 6” of frame sticking out around the bed which created a “knee knocker” when navigating in the room especially at night. The shower arrangement was awkward. The door was on the showerhead side so you step into the stream of water and get water all over the floor before getting the door closed.

Convenient, clean, and well maintained. I would stay here again.

Nice room, bed, pillows. Room got cool.

The entry from the highway is tight onto the property and crammed among so many other hotels

I like the location. That's why I stay.

The room was as clean as possible but everything worn out, many splash marks on the wall, rust in bathroom , the drain cover was completely loose. The air conditioner would not respond to changed setting, I use the wall thermostat as instructed. Sat in the lobby during the morning and noticed all the upholstery was very soiled. Overall the property needs deep cleaning and renovation.

The gates around the garden/pool area need repaired.

I arrived at 3pm to check in and needed a shower. I was informed the water was off and no ETA on when it would be available. Not good, but I used the bottles of water they had in the room to freshen up as best as I could. I was also informed that only 1 elevator was working. Ok. I left to the event I was in town for and when I came back later on, the front desk lady just watched me walk towards the elevators. I pushed the button several times and it never came. I finally went up front to see what was wrong and THEN she informed me both were broken and I'll have to walk up the 4 flights of stairs to my room. This is such a horrible example of a Hilton. Unbelievably terrible experience.

Suzie at the front desk was extremely helpful in resolving a booking issue and I just want to send her a big thanks!

Price shown online WAS NOT the final price. I was charged $5 a night for parking then expected free continental breakfast like the other hotels have in that area, in that price range, only to be surprised with a $16 per person fee for their breakfast service. For less than $32, we found much better breakfasts the next mornings that we were nearby. And for $5 a night parking, I'd expect then to replace some those burned out bulbs in the lot. Looked like 80% were out ! At least the room was clean.

The toilet in my room did not flush otherwise it’s a great hotel.

The A/C in all the common areas was broken !

Slept good !! Clean room !

Zero problems. Everything was clean, and the breakfast was awesome. The area was great, and I felt safe.

Room was clean. Had higher floor so it was very quiet.

The water pressure in shower was very low.

Everything was clean and staff was awesome!

The Accessible room was not as clean as hoped. The bed smelled, and the roll-in shower had no water pressure, making it hard to wash.

We drove around to the front to go back into the room for a forgotten cosmetic bag, and it was no longer there. We inquired with the front desk immediately and again the following day, but it was not produced. It is very sad that your property goes missing at a hotel of this brand. well over $1,000.00 of property vanished. Beware of this at this property!

Poor customer service pool not wrkn no complimentary breakfast just a bad experience overall

$16 per person for breakfast! Nice overall, but walls in room clearly needed some cleaning and bathroom trim was rusted.

Muy bueno

Overall, a really great place to stay in Midland.

The property was at a good location . From the start , me and my son went to use the lobby restroom and both the men’s and women’s restrooms were disgusting. We booked this location for the pool and the pool was closed. Beds were hard and not comfortable. Staff was rude. Questioned my son several times about him being able to get breakfast, the staff wanted him to pay for his breakfast when again the only reason I booked this location was for the free breakfast. They leave the back door propped open feeling very unsafe.

Everything was fine but our room’s ac never got to the target temp and for a Texas summer it wasn’t as comfortable as we hoped. Disappointed

Convenient and clean

No hot water at all, broken. Coffee ☕ maker and no free breakfast

The hotel was nice but the air conditioning didn’t work very good!

We had a wonderful stay.

Breakfast was great. Bed was comfortable. There was no real hot water in the room. Not hot enough to take a shower or bath.

Clean room, front was a great help kids had fun at the pool

Nice and clean. Beds were nice and comfy. It was a nice stay for the price.

You have to pay separately for breakfast

Nothing really List goes on, room was humid, no hot water was n my shower, breakfast is gross and only good thing was the Greek yogurt bowl, location sucks, counter staff hides in office and is on their phone and makes you wait for ten minutes before they realize you’re there. Place just sucks, oh and the burgers are dry and flavorless.

Nothing

Reservation system is very confusing

Pool was dirty with leaves, had a smell of something either dead or animal poop…breakfast is not complimentary…$16.00 per person for a pick of eggs, sausage/gravy, biscuits, cereal and fruit. Room floor was sticky when we got to our room. SHOWER hardly had any pressure with LUKEWARM/COLD WATER!!

Nice place

Maintenance person come the next day to fix it. Instead of repair he used tape to make it work. No other room was available. Graduation weekend and Memorial Day weekend. Staff had no way to help us.

Friendly front desk, clean comfortable room and delicious breakfast

I stay there often. Nice place.

No hot water at all at the property

Nothing

Friendly staff! There was no running water my entire stay. I checked in at 2:00pm and checked out at 11:30 pm to go somewhere else with running water.

This is a pretty new hotel so everything was in excellent condition. The staff was friendly and helpful. Lots of green space surrounding the hotel that made it nice for the dogs to get out for a bit. Easy walking to several restaurants.

The stay was wonderful and the only small disappointment we had was there was only one lay out lounger at the pool area for tanning.

For the most part the stay was "fine", not great, not terrible, just "fine". We stayed 2 nights, 2 different rooms, and the water in the shower never got hot, only mildly warm, which was very disappointing because one the weather was cold and rainy and a hot shower would have been wonderful, but unfortunately that didn't happen.

The location was great, close to my appointment. I didn’t have breakfast.

The location was good There was no hot water. I was not reimbursed at all for that. They gave me a free breakfast which I feel should’ve come with the room that cost over $100.

Amazing! Can’t wait to stay here again - Jenna also makes the best martinis! Enjoy!

The hotel was nice. Used the bar and Brandon was an excellent host. Rooms were good. Hotel was convenient and very clean. The only things negatively to remark upon were that (1) there is no bar soap nor liquid soap at the bathroom sink. You have to step into the shower to use the soap pump to wash your hands at the sink. Our friend did not have any in her room either. When we asked the front desk, they did not have any soap. The other issue (2) was that two of our bathroom pumps were not filled by the cleaning staff and thus were empty -- the conditioner and the body lotion. If you are going to have those pumps instead of actual mini bottles, please be sure you keep them filled! But that is it. Would stay here again for sure. Even though we did not use the pool, it was gorgeous and clean!

The location is nice. Off the busy interstate and easy to get where you need to go. It had rained the night before and there seemed to be some leaks in the casinos smelt kinda musky.

The wood bed frames were covered with the linens and stuck beyond the mattress about 3-4". Kept hitting my knees on the bed. No regular soap in the room. Only lotion and the stuff in the shower.

It was a nice and quiet stay.

Beds are horrible. Pillows are old. A/c barely worked and the shower was luke warm. Pretty disappointed.

Clean and great customer service

I didn't like that we had to pay for parking.

No free breakfast, No clean Towels, No clean bedroom when we got to out room

Bugs in the room. A/C did not work. Was told there was nothing they could do about ether. Tried to get the room attended to twice just for bedding and towels and was disregarded. We ended our stay early because the room got to hot.

Excelente

Everything was clean and organized. Very nice people

18 $ for breakfast when most places have it free was a little ridiculous but overall nice place

The staff and room was great . Breakfast was not so great which is not the hotels fault. I would definitely stay here again if we are in midland.

Second, room service is every other day. Ok. But when we asked for more coffee pods for the machine (as we finished the few there the first day), the front desk told us that they had been out for a week already. She kindly found two for us from the staff's machine, but it was embarrassing to take theirs. Not what we expected from a Hilton Garden Inn -- especially when the sign in the room says, "If something isn't just the way you like it, simply let any hotel team member know, and we will make it right. GUARANTEED."

Ac didn't work in my room. They did move me to another one that did work but it was a down grade from the king room i had originally booked. I understand that time book quick in the area so i was just glad to be moved to a room with working ac.

Really lovely friendly staff.

How clean it is

The breakfast was fantastic! Hotel staff was very sweet and super helpful at check in.

The first room was good but way way too noisy at night. Second room was perfect. They did run out of coffee for your room which was a bummer, but they did find me a working hairdryer. Breakfast was ok, but buffet overpriced for what was offered. Overall, I would say the stay was ok.

Love the staff and the rooms. Good parking laundry onsite. Clean rooms.

Very nice. Great staff!!! The bed had a frame that extended out about 3 inch’s from the mattress that both of us hit with our legs!!!!!!!! Fairly painful!!! This is the only issue.

Had a very noisy bed

Staff was great!

Room was dirty from over used by oil field workers. Very large cocroach bug in bathroom. Told front desk and didnt do anything; killed it myself. Walls had very large stains on wall. Walls by bed had boot scuff marks, chairs were oily. Shower was slow draining and very slippery.

The bathroom fixtures were coming apart and rust was evident in various places. It’s obvious this place was built quickly with little supervision. The construction is shabby and the hotel, although appears nice, is far from it.

Room was clean, functional. Guest services was very good.

Clean room

Toilet was plugged up. Bed was so hard could only sleep for an hour until back & hips hurting woke us up. We had been traveling since previous Friday. Plumbing in tube would not get water to the head. Handicap shower control was in operable.

The room was very nice and clean. The staff was excellent.

Good

The staff and facility was very nice, the staff very professional and caring. Hotel room was clean and fresh, thanks

I paid for breakfast for 2 days and when I got there it wasn’t on my reservation’ I called Expedia about it and the guy was no help ‘ he only said if it’s not on there it’s just not on there… very rude

Poor quality for a Hilton, expensive regular breakfast, rat was running in the rafters by the breakfast area. Bed was so hard & blankets/ comforters are thin

First time staying here, clean and easy access.

The beds could be better

Great place to stay!

The breakfast (which you have to pay extra for) was bland and cold... was just not good. Coffee was luke warm. Will not be staying there ever again. Overall atmosphere is not welcoming. Signs in parking lot said, "Park at your own risk. Guests assume all risk." Last day of my stay they hung paper signs that told guests to make sure they had their parking passes visible. I overheard manager telling her employees that she was putting up signs to keep event goers from parking in hotel lot. So that was one more thing i had to do to be able to stay here

Need to offer free breakfast

Awesome stay

Great ppl.. pleasant surrounding good prices

Great stay .. ppl were very nice.. breakfast was very good.. check in check out was great .. room was clean and bed was perfect

Convenient with comfortable rooms

Great place to stay!

Business trip for a couple days. Have stayed here before and its pretty good generally. This stay the bathroom sink stopper was stuck and the shampoo/conditioner didn't work. Mentioned this to the front desk, but it never got fixed. The breakfast was good, the lobby area is a great place to prep for meetings and the general condition is good. However, there are signs the maintenance program could be beefed up. Particularly at $330/night.

Clean room perfect for the band Evebt for my nephew

Breakfast was great !

I liked the quiet and safety. It had enough ligthing at night in the parking it was clean and quiet. Staffwere all very polite and attentive.

Definitely the nicest hotel I’ve stayed at in that part of Midland.

Very nice room and friendly staff

Was nice but my room and several of the rooms of the other people in our group had no hot water.

Excellent location and great amenities. Near all of my favorite eateries.

Everything was great.

it was great

Room 233 air conditioning doesn’t seem to work right. Thermostat never got below 76 degrees. The bed was absolutely hard as a board and made a loud creaking noise every time you moved around. Driving up from work in south Texas, I did not arrive until about midnight. The woman working the desk treated me like I was intoxicated or something. Was very rude and talked to me as if I was intoxicated which was not the case at all. Having to drive 6hrs after working 12hrs can have its toll ya especially traveling. Fast forward to 330am I’m sweating so bad laying bed I just got up and packed my things and left. Stopped at the desk to check out but was never greeted. Also the elevators only work to take you up. You have to call the desk to have the elevator sent up to your floor. Otherwise you have to use the stairs.

We got there excited to swim before our event int he evening and we were informed that the pool was closed and the elevator were working properly. We decided to check into pour rooms anyway and our door was not locking for security (dead bolt) broken. Kids were upset and well as all the adults, so we waited for the bar to open at 5pm and at 6pm they informed us that the bar would not open that day (Saturday) because the bartender called in. We left for our event and when we came back we needed to shower before bed and there was absolutely NO HOT WATER! We laid in bed frustrated and the bed spread smelled like mold. Overall the worse place I've ever stayed at ever! and I travel a lot with not once complaining about anything but this place was a ridiculous joke. We asked to speak to the manger and we were told that she's off on weekend so no one could help us with a refund. I called her today Monday to tell her about our experience and she has yet to return my call after leaving 2 messages.

No hot water, elevators broken, pool out of order, no bar, toilet struggled to flush

The elevators did not work, there wasn't any hot water, the water in the shower barely came out.

All the way to the other hotel to use their pool which was already full of guest from that hotel. Beds were SO LOUD AND CREAKY and so UNCOMFORTABLE. So I got over charged, nothing was in order and The beds were uncomfortable. Only thing good was that the staff was very friendly.

ELEVATOR BUTTONS DONT WORK AND STAFF HAS TO CALL IT UP AND DOWN FOR YOU. TALKING TO ANOTHER GUEST AND THEY SAID IT HAS BEEN THIS WAY FOR A YEAR OR MORE.

Elevators not in working condition for guests to operate.

Besides the broken elevator stay was nice

Needs some updating. The elevator buttons were not working. The bed was noisy just to sit down. Friendly, helpful staff.

Elevators were inoperable. Wi-Fi not functioning correctly. Not a fan of your pillows, personal preference.

I was really surprised to find out there was not a free breakfast at this hotel.

The beds are so uncomfortable! Shower was crappy, elevator was having problems. Will not go back

Todo limpio tranquilo personal agradable

Great place to stay