Comfort Suites Midland West

Breakfast closed at 9:50am instead of 10 am on Sunday.

The bed was nice The elevator didn't work

The room was clean and bigger than expected The elevators weren’t working and the noise of people walking/running back and forth was annoying.

elevator did not work going up and down stairs with luggage or just leaving and coming back was horrible.

price and convenience elevators didn’t work

Great location. Family friendly.

Excellent it was delicious No idea everything was good

Exceptional

Reception was absolutely splendid. Wonderful and attentive staff. Room was stocked well and clean. The couch pullout was terrible according to the teenager, "I could feel the metal frame. That's why I was just sleeping on top of the couch instead of the pull out."

Exceptional

Exceptional

Muy limpia mi habitación y el personal muy amable,muy rico el desayuno

It was clean and the room spacious The lack of sound insulation between rooms. The folks next door were up until 2:45 am knocking things over and sounded like it was their honeymoon, and they brought a friend. It was a horrible night’s sleep. And what do you tell the staff about getting another room? Awkward situation worst stay during the two week trip.

Clean facility and friendly staff! Excellent hot breakfast included.

I was happy with size of room, comfort and customer service.

I was happy with size of room, comfort and customer service.

Large breakfast area. Free Breakfast had plenty of choices. Beakfast was good! H.E.B grocery store was walking distance from our hotel. Plenty of walking distance eaters around the hotel. Highly recommend this hotel! There was nothing we did not like on this stay.

Large breakfast area. Free Breakfast had plenty of choices. Beakfast was good! H.E.B grocery store was walking distance from our hotel. Plenty of walking distance eaters around the hotel. Highly recommend this hotel! There was nothing we did not like on this stay.

Next to stadium Only one elevator was working

Next to stadium Only one elevator was working

Exceptional

Clean room

It was good experience . They dont do your bed only throw your trash out and replace towels.

It was good experience . They dont do your bed only throw your trash out and replace towels.

Fantastic breakfast - friendly front des staff - fast response to minor maintenance issue.

Clean room and facility smelled clean.

Great stay! Everything was perfect

Clean and very professional staff

The hotel was very quiet and clean, breakfast was great also

always enjoy staying there.

Awe some……

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Amazing stay! Clean rooms, clean parking, courteous staff!

Room was smelling humid. There was multiple hairs on bed sheets. Called the front desk and said it will be changed and it never was.

Room was excellent for the 4 of us had a great sitting area to watch tv a chill out

Great location, staff all very friendly!

nice stay

Nice modern clean room. Good breakfast. Efficient front desk.

One elevator was malfunctioning, and we nearly got stuck in it one morning. When I told the front desk, the employee acted as though this was a common occurrence and showed little concern. The “gym” is also a smelly joke. The worst part, however, was the customer service. I was there on business and needed to check out one day early due to a change in our client’s schedule. The front desk immediately told me that because I booked through Expedia, I had to contact Expedia for the cancellation. Expedia then claimed “technical issues” prevented them from accessing my booking. I informed the hotel that we were checking out and asked that it be noted. Expedia later told me they would not refund the unused night because that decision was up to Comfort Suites. So the hotel sent me to Expedia, and Expedia ultimately pointed back at the hotel. Rather than refund one unused night of a four-night stay, they simply kept the money. I’d welcome a response from either Comfort Suites management or Expedia explaining how this is acceptable customer service. I’ll avoid both Comfort Suites Midland and Expedia in the future.

Great overall property! Very convenient to many attractions.

N/a

Clean room alot near us to do

10/10 will definitely be staying again!

Bad experience

Everything was fine, the AC work awesome!!

A very clean and well maintained hotel close to shopping and restaurants

I am a single traveler for business. The front desk staff greeted me with a smile. When given my room. The walls next to the bed had spit or bodily fluid on it. The a/c unit looked like it has not been cleaned in a very long time. You could see the dirt and dust. The restroom had spit on the walls. The bed was very uncomfortable and lopsided. The shower had a spout without a screw; it would bounce when water ran through it. The breakfast was not very good. Biscuits and gravy two days in a roll. The biscuits were very hard and the gravy was cold.

Very clean and comfortable. Close proximity to restaurant and grocery stores.

The property was simple, clean, and quiet. Breakfast was basic continental, but it was sufficient. I would stay here again when I’m in town for work.

Everything was very good the girls in the front could use being a little more nicer , and look a little more happier to help others cause sometimes it look like we were a bother , but other then that we loved our stay . I also think there should be a lot more supervised visits in the pool , because while we were there trying to enjoy the pool a little girl got hit with a ball , and we almost got hit to so we just left the pool we did not want any problems.

Great stay, only issue was the A/C was really loud. Did keep room cold during 100 degree weather

Overall stay was great. Thank you!

Everything was great!! Including hot breakfast!

My wife had a doctor’s appointment and missed it because housekeepers kept holding the elevator so it wouldn’t come to 3rd floor for 15 minutes.

Great place and location

Breakfast was good but the same everyday, coffee was kept in pump holders and rarely hot. Everything else was great. Very quite clean and in great proximity to stores and restaurants. The elevator was down for a few hours one day.

Fantastic front desk staff who go above and beyond.

El personal fue muy atento,el desayuno buffet muy adecuado y variado. Muy buena idea de poner máquinas de hielo y agua en cada piso.

Hotel was perfect very nice comfortable stay!

Rooms were very clean and staff was also super nice

The security doors needed work, otherwise good stay

The room was clean and comfortable; we had a good night’s stay. The front desk staff was friendly, and the location suited our needs.

It was perfect for what I needed

This is a very comfy hotel in walking distance to multiple food options and an HEB. The area is well lit and clean.

Everything was perfect, thanks to the staff for allowing me a few extra minutes after check out. Didn't feel good and I was not rushed or anything. Ill be staying again and highly recommend....thank you for a great stay

The room was very big and clean. Everybody in the staff was extremely nice.

I can honestly say that my money was well spent.

Perfect location, employees were constantly cleaning something, perfect for our family of 4 (two little kids), ice and water machines all worked, friendly staff. Will definitely return if we need a place in the future!

Na

The rooms were clean. The staff was pleasant. Breakfast was fresh and hot. Didn’t use parking but was plentiful

It was amazing

Everything in the room was in as new condition, clean rooms , very helpful staff

Very Clean and staff friendly

I later found out the elevators had not been working for AT LEAST 2 weeks. They could have easily updated hotels.com and/or reached out to us directly so that we could make other arrangements. After waiting at the desk for over an hour, they moved one family to the 2nd floor and offered for me to go to their sister property (around the corner) for the same price. It turned out the sister property rate was HALF of the comfort suites, yet I WAS CHARGED for my comfort suite room AND the sister property. I'm just returning from several weeks on the road and will pursue getting refunds and/or reversing these charges. The desk staff was unhelpful with an attitude of too bad. What's your problem, it's just 4 flights of stairs...when we asked about the rest of the week, we were told they could not do anything about it and would not even adjust any of our party's room rates or other adjustments to compensate for the lack of an elevator. Had we known, we could have made the choice. It was clear they only cared about their profits. The elevator repair people I ran into at a different hotel (I moved) told me that the comfort suites hotel elevator had been out for weeks and was one of their clients, BUT NOT EVEN ON THEIR SCHEDULE TO REPAIR! Money?

Always great place to stay for baseball

Elevator out of service and they put us on the fourth floor and then sent the staffs children to help us bring our luggage down from the fourth floor when we were leaving. We refused their help, because who uses child labor??

Very nice and kind stuff, breakfast was delicious.

No complaints

Very clean and nice only downfall was that our bathroom had lots of ants in it but with the recent rains we understood.

Very clean 😍

Clean and spacious rooms, clean pool and hot tub. Large clean dining are, fresh coffee, cookie and lemon ice water. Will definitely stay again

This property was always our go to for our trips to Midland but since the last time we have been back it as really gone downhill. The carpets in the hallways and elevators are gross like housekeeping doesn't vacuum anywhere. There were holes in the bathroom walls. It was so loud from the people above us we could not get any sleep.

Hotel was clean, cookies at check in was a plus, beds are comfortable, rooms are spacious, breakfast was good except its the same everyday.

Room was clean and breakfast was pretty good!

The elevator was broken and we were sent to another hotel. The staff was courteous.

Overall the room is clean, the staffs (room service, kitchen) are friendly. However, the elevator is down without fixes on sight. Climbing 4 floors during hot Texas summer can be taxing. The checking out time can be a little more flexible. We asked the front desk if we can check out at 2pm due to a delayed event, after spending 5 nights. Unfortunately, we were denied, though the hotel doesn’t seem to be fully occupied due to the broken elevator.

We had a comfortable stay, the sink in the bathroom was very slow but outside of that it was good, the room was clean and shower was good, the pool could have been a little warmer but it was clean and hot tub worked great. The front desk was able to accommodate us on the first floor as the elevator was down so it was a good stay and breakfast had a nice variety

Elevator was not working.

I loved that check out was at 12!!

Room was very dirty and bathroom needed maintenance.

Great place to stay. I did not try the breakfast. Staff was noce

Clean room, great location

Very clean and quiet property. Conveniently located, friendly staff, and wonderful hot breakfast. Coffee's really good too 😋

Loved our stay will definitely be back!

Tried getting a top floor room to avoid stomping from upstairs guests but they didn’t have any available and once settled in we had constant stomping from above. When trying to go out the elevator wasn’t working for hours on end so everyone resorted to use stairs with no sign on elevator to signify if it was working or not. Rooms were nice just don’t feel like it deserves the 4.9 stars it says has

The online reviews do not reflect the property.

Clean room

The perfect location

it was all a great stay

Beds were very comfortable.

Very clean & slept 5 easily!

Great hotel! Great location and very convenient. Room was clean and cozy

Clean property and friendly staff.

Very clean!

Very clean rooms. Kids love the indoor pool. Great breakfast.

Clean room, staff nice

Pool area qas small, but hotel was nice and clean.

The receptionist was so friendly and helpful I always stay there wen we travel to midland our favorite hotel 10 of the 10

Pool was a lot s

We had ants in our room.

Our stay was good we had no issues this was our 2nd time staying there The staff was great the complimentary breakfast was good.

Very friendly staff and great breakfast

staff was pleasantly nice.

We were very happy with our stay. The staff was very obliging and made it possible for our kids to enjoy the warm pool.

Quiet property, clesn rooms friendly staff, hot breakfast 😋

Great room

Wonderful

Book a trip to spend time with SO since he works out of town ? And found this hotel closest to his job ? And it was break 4 day stay ! Breakfast was great my kiddos enjoyed the pool as well !