Hampton Inn & Suites Dallas-Mesquite

We arrived right at breakfast ending and had the door closed on us.

Lovely hotel! The breakfast was good, it was clean, it was spacious, the pool was lovely!

N/a

Amazing staff. Very customer service oriented. Always helpful, no matter what issue might arise.

Our 1 night stay was great

Have to pay for parking to stay at the hotel! No mention of this when making reservation

Have to pay for parking to stay at the hotel! No mention of this when making reservation

It was comfortable place to sleep but the shower was weak, the dispensers holding lotion was attached to the wall but wasn’t and bathroom mirror frame was losing paint.

Regards,

The room was small and there was no closet. The bathroom was small with only a corner sink for the both of us and it didn't have a exhaust fan. The TV was not working properly when we arrived so maint had to come in and fix it. The entry door did not close properly. We were able to lock it but we could see light coming in on the side of the door. The elevators were dirty the whole time we were there. I booked a room at Hampton Inn because I thought they were better and cleaner but not this time.

not the best Hampton Inn

The property was clean and the staff was friendly

I used booking.com and reserved 2 room with 2 beds. at arrival they could only find one room booked and my booking.com showed I reserved 2 rooms. NO HELP AT ALL At check in then she continued to charge me an additional fee for the 3 night I believe an additional $115.00 and told me she did not have to honor what I reserved it for. I was in a bind and had no choice but to pay the extra money.. The only positive is I went downstairs the next morning and discussed my situation and she was helpful and credit me the additional fee and said the lady should not have done that she should have honored the fee I reserved for

I used booking.com and reserved 2 room with 2 beds. at arrival they could only find one room booked and my booking.com showed I reserved 2 rooms. NO HELP AT ALL At check in then she continued to charge me an additional fee for the 3 night I believe an additional $115.00 and told me she did not have to honor what I reserved it for. I was in a bind and had no choice but to pay the extra money.. The only positive is I went downstairs the next morning and discussed my situation and she was helpful and credit me the additional fee and said the lady should not have done that she should have honored the fee I reserved for

My recent stay at this hotel was a great experience overall. However, I was surprised to find an additional fee for parking. In my past travel experiences, parking has always been included in the cost of the stay.

This hotel was wonderful! The room was very clean and spacious. My husband is disabled and there was plenty of room for his wheelchair. The breakfast had a great variety of different dishes. The staff was overly helpful, from check in to making sure we had everything we needed. The breakfast staff was so friendly, greeting us as we walked in and making sure we had everything we needed. The hotel was well maintained. We will definitely book here again.

The room was clean and the beds were comfortable.

Location and price The front desk lady when we arrived was very rude. She gave other guests their complimentary water but not to us

Location and price The front desk lady when we arrived was very rude. She gave other guests their complimentary water but not to us

We always enjoy our stay here. It’s a

Location was excellent. The staff was great and the breakfast was outstanding. I will stay there again.

Great

The staff was friendly and the room was clean.

When I was checking in at approximately 6 PM, I asked the desk Mark is there anyone in the hotel that could possibly help me I’m disabled get my stuff out of the car up to the room. I’ll pay them $40. She said no she was the only one in the whole hotel. I find that hard to believe or just really poor management. I get to the room it’s a two room suite with two queen beds. There are zero lights in the living room. There’s two in the little kitchenette. There’s one chair at a dining room table for a room that’s supposed to sleep six the only other chair is in the desk in the bedroom that you can’t move it because it’s stuck between the bed and the desk the bathroom was fantastic. It’s beautiful it’s clean. Everything was clean, but the furnishings are like 1980s in the living room the fold down couch cushion SAG I’ve got a little aluminum table beside the couch and two rolling cushions in front of the couch air conditioners work great it smelled like somebody peed in my coffee maker so I had to call Walmart and have them deliver a new one for me. Because I was told by the desk that they didn’t have any more coffee makers.

The rooms are clean and comfortable. The breakfast is really good. You do have to pay for parking which was a little confusing. Since it's connected to the convention center it's a little confusing that you need to pay for parking so we did ask after overhearing someone else that was confused also.

Had to pay for parking on the property. It is an older property but well maintained. Everything was good nothing was great. One of the two elevators was broken. I would return because of the price.

NA

NA

The room was clean and breakfast was good and staff were friendly and ac was really good.

Very clean room with all of the essentials and well organized

The room was spacious and very clean

Showrr mixer

There was only one working elevator, the water pressure in the shower was very low. Besides that, everything was fine.

Very good staff and usefull

An exceptional place to stay away from home. Everyone was pleasant and very helpful!

Excellent accommodation

The one elevator was out of service so there was long waits and long lines at times.

Great breakfast

The phones didn't work.

The phones didn't work.

The clerk at check in was completely rude and didn’t advise that I had to pay parking (which I didn’t know beforehand)…I went back out to the car and saw the sign. It was 1am when we arrived so I was exhausted and missed it on the way in. Everything I asked the clerk was a problem for her. In the room, the fridge wasn’t working and the room was clean but had peeling paint in multiple areas

Everything was great especially the breakfast Ty keep up the good work

It’s an older hotel but still in decent shape, just the phones didn’t work, I had no body wash and couldn’t call.

Great rooms. Clean and comfortable beds.

Best experience with this hotel ever thing was perfect

Parking lot was well lit. Room was very clean and comfortable. Breakfast had many choices, and staff was very friendly.

It’s really nice service, the room clean and delicious breakfast

Everything was great! But no free parking

My room was on the main floor and it is SO LOUD. Starting around 345a, the carts with breakfast dishes clatter across the tile floor. You hear people in the lobby and walking to the elevators all hours of the night.

good

Parking fee is out

Todo estuvo excelente, muy limpio el desayuno muy completo y el servicio al cliente muy bueno

The only issue was that our room was next to the laundry room, so we could hear the washing machine running during the day. Fortunately, it was quiet at night. We asked if it would be possible to change rooms, but the hotel was fully booked. Other than that, everything was great!

Room was clean very comfortable suite, enjoyed the breakfast and the staff is very friendly highly recommend

Relaxing

Clean room, staff parking even thou there was a George straight concert . 👍

We only spent a night, but it was nice

The overall service os super good. I just sidnt like paying for parking. I would highly recommend thinking that through for visitors.

The only complaint about this property is the fact that I went to breakfast too late and it was packed. Other than that Zaaawuy got

Great Stay

Staff is very friendly and accommodating. Room and hotel was clean and breakfast was really good. Parking is $10 per day just as info to be aware and rodeo arena is next door, with a bbq restaurant. (Which was great)

You now have to pay to park. But that won’t keep me from staying here.

Great location for Rodeo.

Clean, quiet, buffet breakfast, friendly staff. We had an amazing stay!!!!

Nice room, friendly staff

Always my first choice of where to stay when I am in Mesquite.

Highly recommend this hotel!

Breakfast was decent and the room was clean and had comfortable beds. Will stay again!

The hotel was family friendly, had a great swimming pool and good breakfast selection! Would definitely stay there again!

"Our stay here was fantastic! We stayed in a suite that was exceptionally clean, comfortable, and exceeded all our expectations. On top of that, the staff was wonderfully welcoming and helpful, and the food was consistently delicious. We’ll definitely be back!"

We only stayed for one night, but it was lovely. The room was clean. Breakfast was lovely. We went to see the Rodeo which was conveniently next door. If we ever go back to Mesquite, we will definitely stay there.

The bed was not very comfortable. Maybe older mattress.

Great service from the staff

Everything was great about the stay. I would say that the shower heads needs replacing and the pool needs cleaning.

We were especially grateful that this hotel allows pets. Beyond that, the staff were all very friendly and helpful. Overall, this was the best experience of the 6 hotels we stayed in during this trip.

Having to pay for parking at the hotel

Having to pay for parking at the hotel

N/A

N/A

Had strawberry and choclate waffles never seem that and had great area

Had strawberry and choclate waffles never seem that and had great area

Room ameneties and size

The place okay. Only one elevator worked and it took forever to get one because of the wait for the elevator to get to each floor. Plus you have to pay for parking $10 a night. Especially after you done spent $523 just to stay with them.

Clean rooms,staff extremely friendly/helpful. Breakfast was amazing. A place you will feel/be safe. I recommend Hampton Inn to anyone that is traveling to Dallas and looking for a safe place to stay book with them.

The stay here was nice. Front desk pleasant.Rooms clean. The entire staff was very nice. Well maintained establishment.

Y'all need to let customers enjoy their stay without being so damn nosey

Excellent in all aspects except parking was not included.

Amazing no complaints

While the overall hotel was very clean I would definitely not stay at this location again. We are in the Mesquite area often and this was our first time at Hampton Inn & Suites. Overall horrible staff. I’ve never felt more UNwelcomed at a hotel. We arrived early and my husband wasn’t feeling well so we requested to check in. We absolutely wanted to pay, it was 2 hours early. We received eye rolls, a lecture from 2 employees and told to check back. We then asked if it was ok to at least sit in the lobby and the were very reluctant but said it was fine. While waiting 3 additional groups of people were told no to early check ins. Again, I get it’s a policy but at this point the others were asking after 3 pm. 2 different housekeeping staff started mopping floors and vacuuming. It made every tone feel comfortable and supposedly housekeepers were running behind on the room prep so odd they had time to mop an area occupied by 18 people waiting for rooms. Zero assistance was given at check in with the parking QR code. I was told if you can’t figure out the QR code there’s a website. QR code wasn’t the issue. The pool area was out of control noisy. Yes it was quiet after 10 pm but there is still an expectation of appropriate behavior. Screaming (by adults) so we could hear clearly in our room seemed a bit excessive. 1 star was given as it wasn’t an option to give 0. VERY disappointed with our stay.

It was sold out so very crowded in the lobey area. Unfortunately the pool was closed waiting for parts so was not useable. Breakfast was good.

Excellent service highly recommend

Clean room and great staff

The staff was pleasantly friendly. My room was very clean. The breakfast was good. I would stay there again, no complaints.

Don’t recommend this place at all not clean they don’t provide room service besides clean towels but u have to ask because I’m guessing it’s not common sense also u have to pay for parking which is ridiculous pool was gross save your money go somewhere else.

Everything was excellent, the staff, the food and the rooms!!

Good

Breakfast above average Rooms clean

Just staying there felt great. I don't eat pork but breakfast was halal. Felt good being included. Most other service centers think pork is the only meat that exist, or at least everyone eats it. They gave me chicken sausage. The quality showed pride in upkeep, cleanliness, efficiency, style and professionalism. They know the plot. I hated to leave. Looking forward to another stay.

The breakfast and staff we're great as well as the clean room. Parking was great

Great customer service

The hotel seemed empty when I tried to check in. But they still didn’t give me a room until 230 pm. That was a bit odd

We stayed for two nights for a softball tournament with my spouse, mother, and our youngest daughter. We had a king bed suite, and it was super roomy for us all. Also very clean. We did have to go downstairs to get extra blankets and pillows for the pullout couch, but it took literally seconds to get them. Then the breakfast both mornings it was DELICIOUS! And they offered different varieties both mornings, which is always nice. Even with the massive crowd things were freshly stocked and plenty of seating in the breakfast area. Then the pool area, was huge! Not so much the pool itself, but the area has plenty of seating, plus they had cornhole where our adult softball parents had a great time while the girls swam. The area around the hotel was super clean, as well as just the whole hotel in general. We will definitely stay again when in the area!!!

Convenient and clean hotel

My teenagers loved the pool! The parking lot was never difficult to find a spot in so that was nice.

Clean

Beds are hard but otherwise nice place to stay

Everything was good in clean .to bad it didn't have Bacon on the breakfast bar, allso the room we stayed in was really clean in the only thing we noticed is the pillows on the beds! needs to be changed for new ones they have a oder other then that everything else was ok

Best place to stay front desk lady was so polite and nice with us thanks for the hospitality.

Lots of maintenance problems. The elevators need repair. Hot water in the room took way too long to heat up. Breakfast was an average continental breakfast.

poor sound proof

The hotel was nice, but you have to pay for parking there which I think is ridiculous. If I would’ve known that I wouldn’t have booked there. Never been to a hotel where you have to pay for parking. Pool also was out of order the last day I was there.

Unfortunately the room I was given had bugs. The people at the front desk were polite and understanding and moved me to a new room. The property isn’t well maintained and the elevators are very rickety and looks like it is a year passed inspection. The bathroom ceiling had obvious mold. When checking me in the trainee meant to charge me the deposit but accidentally recharged me for my 5 days stay on the card I was putting the deposit on. Tying up an additional $600 for my entire stay. Mistakes happen but was told the voided it and it would be refunded. 5 days later I went back to the front desk and someone else looked at it and said they would revoid the charge. It refunded me before I left the counter which is frustrating as not having access to my expense funds for 5 days really hindered the entire trip.

The property was nice, but there was a lot of information missing when booking. I was unaware you had to pay for parking overnight, I wish this was listed. Then the pool was closed. This one of the pulling features towards booking the hotel, and I was unaware it was closed until I went and investigated myself. I would have appreciated more communication.

staff were nice, bathrooms and rooms were clean.

We enjoyed our stay. Close to where we needed to be.

Outdoor pool

This price is nice. The breakfast is ok. The room was a little worn.

Very clean room, nice staff, very good hot breakfast, friendly and quick check in and out, thanks

I like its quiteness and convenience to many areas. However, the room floor was not clean. if you want to walk bare foot inside the room, you need to wash them before bed. it looks clean for my eyes. overall its not too bad to stay.

The hotel is conveniently located to restaurants and other amenities including the rodeo.