WoodSpring Suites McKinney

NOTHING; HORRIBLE This is the worst experience Ive ever had at a hotel in my entire life. We booked this stay and during booking requested a late check in from 11 pm - 12 am since our flight was arriving in dallas at 11 pm. Even though the hotel immediately approved this request, they didnt actually take any steps to make sure our room was available. After a 1 hour uber ride to the hotel, the useless and apathetic receptionist Cece, advised us that our room had been flooded for hours and it was the very last room so they did have any available rooms for us. Cece literally left me and my husband on the street at midnight and would not buzz us in because there was no available room for us. When I asked why we were not notified given that we had already fully paid for the room and the water damage happened HOURS ago, Cece simply stated that they do not communicate to third parties and that they were never planning to advise anyone of the issue. She quickly blamed booking.com and said we would need to contact them as they were not going to help us, since we were customers of booking.com. Throughout our entire conversation, Cece mentioned multiple times that this was not her or the hotel’s problem since we were not their customer, we were only customers of booking.com Because it was past midnight, my husband immediately began to call every hotel in the area while I called booking.com for assistance. The agent I spoke with, Guadalupe was not very helpful, as she first claimed that this was our fault since our flight was delayed and we arrived 30 minutes late to the hotel. I had to advise her that the hotel was telling us that our room had been flooded for hours. After multiple holds, Guadalupe advised that the hotel wasnt answering her calls and that she emailed them and we would simply need to be patient and wait for the hotel to email her back confirming the situation. Since the hotel receptionist, Cece was available, I offered to connect them but she said no and hung up the call.

The Wi-Fi service was excellent, and the staff were very professional, friendly, and helpful. However, I was disappointed that no washcloths were provided, so I had to purchase my own. Additionally, I had to clean my room and bathtub upon arrival because they were not properly cleaned. While I truly appreciated the excellent customer service, I believe housekeeping and room cleanliness need improvement to provide guests with a more comfortable and enjoyable stay.

❗

How do the maids miss this? We have to be out of our rooms by 11 and can’t check in until 3pm. Just speechless

Bad

Nothing Horrible experience

Nothing Horrible experience

Place is old for sure. Beds were terrible and one had 2 legs not even touching the floor. Super squeaky. No pillows- we had to go ask for em. There’s no amenities and the stove was disgusting. It also had a horrible smell throughout that was definitely attempted to be muted out by a really strong perfume smell. But it was sleep-able…

Travelled 12 hours from Kentucky paid for 4 days due to traffic things out of my control we didn’t arrive until after hours. The sign says to use lobby phone for after hour check in , the lady answered sound like she just woke up refused us , said she didn’t have any more room despite me having 4 days paid already . So I was stuck to wait 7-10 days for my money back then had to use my extra spending money on another hotel last min

Made reservation your website said there were rooms available. Tried to check in and front desk said there were no rooms. I am very disappointed. I need a full refund.

It was a bare-bones place to sleep. I was glad it had a full fridge. You could save $$ if you'd keep the rooms at 68 instead of 60 degrees. Also, the lobby in the a.m. was freezing--at 60 degrees. The bed in 221 needed turning; it was like a valley on both sides. When I arrived the girl behind the counter ignored me for 5 minutes. She was whispering into a phone in an apparently private conversation. When she finally got off the phone, two of us were waiting. Then she seemed okay.

It was a bare-bones place to sleep. I was glad it had a full fridge. You could save $$ if you'd keep the rooms at 68 instead of 60 degrees. Also, the lobby in the a.m. was freezing--at 60 degrees. The bed in 221 needed turning; it was like a valley on both sides. When I arrived the girl behind the counter ignored me for 5 minutes. She was whispering into a phone in an apparently private conversation. When she finally got off the phone, two of us were waiting. Then she seemed okay.

Need a taller toilet and low threshold shower rather than tub for older people. Air conditioner worked great otherwise okay. Price was good.

Cheap decent place when you need one. No gym, hard to get a working tv remote, bathtub faucet worked but was damaged.

Everything

Nothing Everything

If you’re looking for a room with space- forget about it! Bring your own stuff because you get a bar of soap, tube of shampoo/body wash, two towels and one wash cloth ! No coffee maker, or anything else just a tv !

Clean and quiet

Clean and quiet

Taweh

Exceptional

The lobby smells very nice

The lobby smells very nice

Always good. New manager is even better.

Always good. New manager is even better.

No gym. No iron or ironing board in the room I stayed.

Looked great No breakfast

Looked great No breakfast

There was no breakfast Staff interaction with guests

Staff interaction with guests

Needs many interior repairs Location to where I was going

Hotel with extended stay vibes.

The staff was helpful and really nice. Pictures are NOT of this location. The online pictures are very misleading. No coffee in room or on the property. There is a kitchen with no utensils or cups etc. We found out at check out you can rent those. There is NOT an ice machine. Check reviews first. This is an extended stay facility.

I booked and reserved a room at the property through Hotels.com. When I got there, two police vehicles were parked in the front. The reception staff took much time to attend to guests. When it came to my turn, she simply said there no clean rooms available. I had to go get another hotel.

The rooms field humidity and start rain so water star come for the roof of the window

3 people in room only 2 devices for wifi. Not good. Room ok staff friendly. Location for what we had to do was good. Checking in slow. Checking out impossible. No one in office on Friday to check people in or out. Tried calling for 3 days phone busy. CHOICE reservation no help. Needed to check out 2 days early and nobody to help.

Only one towel for a 3 night/4 day stay and would only exchange it which isn’t super convenient.

Room was flooding out with the heavy rain Room had a moldy smell Pictures does not reflect the actual hotel condition Would not recommend Day shift manager tried her best to accommodate

The room was clean and comfortable but is smelled bad.

As I was leaving, the lady working the desk screamed at me for speaking to “her guests” and that I was banned from the DFW area for taking photos of their facility. Please check your reviews before you book a hotel! No lobby, no breakfast, no pool, and the excuses are rediculous.

Very dirty and had no amenities

Nice

Hotel is not appropriate for small children. There’s a lot of negative traffic going in and out of the hotel. People hang around on the outside of the building. Area seems unsafe.

I’ve stayed in cheap motels before but thanks to this place I got a new low. From huge German roaches, dropping internet connection that doesn’t allow more than 2 devices, and leaking pipes that maintenance kept knocking to check and ask me about my hygiene. Sheets had a few stains which I initially overlooked but over time this place is unbearable even with rock bottom standards.

The hotel smells like Marijuana inside the room and out in the hallway. The elevator broken for months now. The shower doesn't even work.

Broken elevator

*Elevator seems to have been broken for a while and we were not informed until check in.

Everything from my check-in to checking out was easy and user-friendly. The rooms were very nice. The guest were very quiet and considerate. Anytime I need help from my staff. They were very accommodating.

It was one of the worst places we have ever stayed. It took forever to get our room. The elevator was broken so we had to carry our luggage upstairs, which is not easy for Senior citizens. There was absolutely NOTHING in the room, no coffee maker, no hair dryer, no dishes for the kitchen, no utensils, no paper towels, nothing! It required us going to Walmart to buy a coffee pot and supplies. We ended up leaving early. The positive thing was that it was a place to sleep, a bathroom with good water pressure and clean towels. The sink and bathroom faucets need repair. Don't ever go to the hotel!!! It's intended for long term stays. But there is no way I'd stay at this hotel again for even a night.

We only used to sleep on our roadtrip but do not recommt at all

The elevator doesn’t work sketchy people going in and out strong smell of curry

No elevator ......................

Hotel staff was deceiving guest by not sharing that the elevator was not working when room was booked in advance for the SPECIAL Olympics State Tournament. Spoke with hotel front desk Shonnie on several occasions before arrival date. It was shared with Expedia representative by different employees while confirming booking for room, after the cancellation deadline and less than 24 hours of the arrival time. It caused me extra expense and hardship due to being physically impaired to take stairs and they couldn’t accommodate 1st floor room. The hotel was not considering of guest handicapped only making money. I will never use this hotel in the future. The employee said the elevator was broken for 3 weeks before my arrival date. It was the hotel responsibility to share that information with potential guests that the hotel was not functioning with elevators and stairs would have to be used. That was the weekend for the SPECIAL OLYMPICS state tournament and I know they are aware that guests would be in wheelchairs, walkers, handicapped. SHAME ON WOODSPRING SUITES, MCKINNEY, TX 75071

Terrible

Elevator inoperable. For the price the hotel was adequate, not particularly pleasurable. Cable tv terrible.

It was an OK place to use for a bed and shower. Nothing special

I guess

Clean

No water in kitchen and shower head was broken and I waited 30 min to check in , property very unsafe , a lot people sleeping in parking lot and hanging out near door and stairwells

the lobby did not look like the picture- misleading. The rooms didnt look like the photos. the elevator was not working- I was on the 3rd floor. The matress was plastic and had no sheets or blankets. I immediately left and booked a room at the Best Western across the street.

I will not be staying here again and I would NOT recommend it to anyone. Definitely NOT worth the money you may think you are saving.

Elevator has been broken for awhile; tried again after months and either it’s till broken or broken again.

Great oeople

Upon check-in, I was told that the elevator was broken and there was no maintenance so at 7 PM. She had to go check to make sure my room was done checking in is normally 3 PM. I waited late. Got up to the room remote does not work to the TV. Then was told they don’t allow deliveries for DoorDash or anything else in the building so you have to take the stairs all the way back down to go get your food if you order anything and go back up. I checked out early.. and they make you signs them and says no refunds even with all the issues

Put dishes in room

We didn’t stay. Not as pictured online. After we checked in, we were told our room wasn’t ready yet, and went down the road and came in contact with a protest which not only congested traffic but made us feel unsafe. The hotel itself made us feel uncomfortable. Run down inside and out. We did not stay here. We wasted $100 on a room we never stayed in.

Room was good and staff is great! Came in clutch when I needed a last minute room

The place was horrible there were people outside all times of the day and night. We a were offered.drugs outside by a.random.person. I had to get another hotel for the time of my stay to.feel.safe.

It just wasn't what I expected

Don't use the bathroom because there's no soap to wash your hands. There's only a small tube of shampoo for two people. There's no soap to wash dishes either. Speaking of dishes, there's a kitchenette but nothing to cook with. There wasn't a coffeemaker in the room, just a microwave and a full size refrigerator/freezer.

Photos are not what the rooms look like. We had a stay for soccer tournament and all that chose to stay here were disappointed. Rooms looked old once you reached the elevator there was a heavy smell of like old smoke smell. My family didn’t want to lay on the bed because the bedding looked as if hadn’t been washed.

Stinky

Had

The staff was very helpful and friendly. I stayed here after a hip surgery. They made sure my room had all I needed, helped me when I walked in and out of the building and even helped me get in my car a couple times! The rooms are equipped with basic furniture but you will need to bring your own pots, dishes etc if you are staying for extended time.

Nope

No

Roaches filled the room

Nice place

Quiet

I had to wait 10 minutes for an attendant to come to the desk for check in. Then, it took another 30 minutes to check in because the clerk could not program the door card. The clerk had to hold the room door open while I unloaded and parked my car because he WAS able to give me an outside door keycard. I said to him, “So I am effectively trapped in my room?” He said, “No, you can come to the desk, and we’ll let you in.” Right. And wait 10 minutes. No coffee service. No coffee pot. Full kitchen with zero dishes. I couldn’t get the AC fan to stay on, so I had to listen to traffic noise all night. I had a no smoking room, but about 3 am I woke to the smell of cigarettes, and by morning it smelled like I had been smoking in my room. When I started loading my car, I found my outside keycard no longer worked. I got lucky and was able to tailgate another guest. The room and bedding was very clean. The bed and bedding was comfortable. I’ll never stay here again.

This place should be condemned. Literally. Disgusting odor in our rooms. Stains on everything. The photos online are complete fraud if you ask me. The health department needs to close this place down. We had 2 rooms for 2 nights and left for another hotel down the road. I would not use this place as a prison.

Wonderful staff

Wonderful stay

Yes, the room was very clean and the staff was very courteous. Wood definitely stay again.

Also stay

Arrived to find out they did not have a clean room for me. Had to scramble to find other lodging.

The staff were the nicest part of the whole experience. The room was nice. The building itself reeked of a spoiled, musty, mildew smell. A small that never seemed to go away. The only just enough towels for maybe1 night and it is a $3.50 charge per towel for another. I've stayed in some cheap hotels before, and experienced another woodsprings before but this was beyond something I ever want to return to.

The smell of marijuana throughout the property was extremely strong and made it impossible to rest comfortably. I contacted Expedia to request a refund, but the hotel declined. Overall, the conditions were unacceptable and made for a very uncomfortable stay.

Room had a moldy smell

Staff was really friendly. They were in the process of remodeling. Dust everywhere, and smell was terrible in the halls. Didn't know we had to pay extra for more towels. Anyway we probably won't be back for another stay.

Yes

*****

I thought it was absolutely ridiculous that I had to pay $3.69 for a set of clean towels! I have never heard such a thing! They only service the room once every 2 weeks which is unheard of! I will not be staying there again. Only 2 flat pillows on the bed.

friendly staff

friendly staff

Had to switch rooms at check in because of an issue with our first room, but the lady at the front desk was very sweet and helpful. Okay for like a night or two but wouldn’t recommend the stay here. Our second room was clean enough, but still not all that great.

Killed , a few bugs as soon as we went in the room , Also seen a lizard in ths room , The worst part was the SMELL, on the 1st floor in hall way, My room # was 110 , Room also had a smell also , The shower 🚿 sprayed towards the roof think it may need some thread tape,

There is n

Black mold growing in the window, A/C didn’t work smelly.

Hotel room was great, nice and clean. TV was small and internet did not allow game consoles but there was cable. Beds were absolutely terrible though. Felt like sleeping on a peice of plywood with a single, small pillow.

Dirty

There was no coffee pot in the room or on the entire property and no front desk available in the morning at all. You could smell cigarette smoke in Elevators and down the halls. would not recommend this place to anyone. Left whiskey in freezer and they through the whole bottle away.

Surprisingly nice hotel for the price

Nice an quite.

The Front desk was helpful however it was locked up so I was unable to check out til 11am. The place smelled of mold, weed, and mildew. The rooms had roaches which is disgusting. DO NOT RECOMMEND

Receptionist at chicken was extremely nice and very professional. I apologize I don't remember her name. It was Elvira Elvira or something with an e. Very pleasant.

It was physically quite clean. But the smell. Mold, urine, cleaning chemicals, bug spray, and no refunds.

Nothing

Wasn't sure what I was expecting at the price. However I can say that I didn't expect to arrive to find a bed on a metal frame that moved every time you did. The room is clean but to what standards. I'm pretty sure this place is used by long term customers meaning they are there for a while. There is no "lobby" per say and the entrance doesn't even look like an entrance. All other entry locations had tables for the smokers which were all occupied. People were in the parking lot drinking. Maybe I'm spoiled but I wouldn't recommend this hotel to anyone.

The shower in room 325 was not working. We were in a hurry so we vacated the property without reporting the issue.

We

I find it very odd that for the condition of the property, and the cost of the property, that there were not more amenities offered. Ive paid less and there has been a breakfast offered. I was informed by front desk staff that therenis none. I do not recommend this hotel.

Great for location, service, and price.

Clean!

We arrived around 1:00 AM just looking to rest before continuing our trip. Unfortunately, around 6:00 AM, we were abruptly woken by the sound of water. It was raining, and we discovered a significant ceiling leak near the window. The floor was soaked, and the noise woke up my entire family. We called the front desk for help, but no one answered. Later, when we spoke with the staff, there was little acknowledgment of the issue. No room change was offered, no assistance provided, and not even a partial refund suggested for the clear disruption. It felt as though our concerns were brushed aside. All we wanted was a safe, clean place to sleep—but instead, we were left frustrated and tired. The condition of the room only added to our disappointment. It was outdated and clearly hadn’t been renovated in decades. Sadly, I won’t be returning, and I can’t recommend this hotel to others.

When we arrived we were told we didnt have a room even tho they had our name. Blamed it on a third party that wasnt supposed to be taking room reservations because of a water main break. When we asked for a refund on our card we were told there was nothing the hotel could do because we booked thru a 3rd party.

Terrible management needed to talk to the manager about a charge that was put on my account without speaking directly to me about it first then asked to speak with her to only be told that she was there but wouldn’t not talk to me because she was in training until mid February the assistant manager was an absolute ass about the whole situation it was the worst wood springs I have ever stayed at

Lady was rude and it stunk and noisy

The staff were so friendly. The room was perfect for our needs. We will stay there again.

I fell on ice at this hotel an only the front desk manager showed concern it hurst cause I have no choice but to be here I hurt my body really bad I can barely walk an still all on camera they don’t care