TownePlace Suites Dallas McKinney

awesome!

The room was fine. The breakfast was lacking. I had to ask often for missing items and when responded two, the answer was, “ it’s under there or if I have anymore, I can refill it” this left me thinking I was bothering the lady handling breakfast and apparently they were lacking supplies. The set up of the breakfast area is very cramped hard for people to maneuver and find things such as jelly, salt and pepper syrup.

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Shower water pressure and heat were great. The room smelled horribly - like sewage or rotten food. I asked them to come and see what it was and I never heard back. They said the hotel was full so they couldn't move our room until Sunday night. Breakfast was very average and the area was very messy. The first night we parked by the very back entrance and someone had been smoking pot during the night and the inside of our rental car smelled like it. Truly the worst Marriott stay we have ever had and we are platinum members!

One of the two elevators was broken. The bathroom was miniscule, could hardly get in the bathroom and close the door. I can't imagine how a large person could manage. And the area where the breakfast is available is the size of a large closet. More than two people getting food at the same time is difficult.

Everything was awesome

Every staff is very friendly and helpful

No hot water. We took a cold shower

Clean and comfortable.

Great place

The staff was friendly and very helpful. The breakfast was delicious and the buffet choices changed every day.

The day staff member wasnt as friendly. I was charged 75 cents at check and she couldn't explain why and said she couldn't take it out of my deposit. Weird but it wasnt a terrible experience.

I would never stay there again. My room was dirty. They didn’t clean anything before I got there or during my stay. The pool looked dirty. There was blood on my pillow case.

This place needs a good cleaning. Floors are dirty. AC vents are filthy. Everything in the room is worn. Grout in bathroom is moldy and paint is chipped.

The staff was very helpful and professional. The room was very clean and had all the amenities that we needed.

Tv wasn't working for a day but it got fixed fast

When you first walk in the lobby area is spotless and it smelled soooo good! They gentlemen that checked me in was very nice and helpful.(Sorry I didn’t get his name). But all staff thru out was very nice and helpful. To be honest I don’t have anything to complain about this was my home away from home.

I loved this hotel and the staff where very friendly

rooms were ok , staff not to friendly but not mean if that make sense. overall decent place for a family

Front desk service in our first day was amazing During a 7-night stay, the room was cleaned only once; I had to ask several times for my trash to be taken out because they didn't come every two days as they were supposed to

Clean, comfy, awesome staff

Good location

There was no accessible bathroom for my accessible room. The bed was relatively high as well for an accessible room. One elevator was broke.

Great location Great price , great customer service and really clean

I have stayed at this hotel several times always like everything this time the only thing we didn’t like was the breakfast I hope they can work on it!

A

The breakfast, the pool and it has food places close by. The room could’ve been a little cleaner I did see a few dead roaches.

Clean and convenient plus we loved having a little kitchenette. Staff was very friendly and everything was comfortable. The only thing we didn’t love was the size and location of the TV.

Overall we enjoyed our stay. The pool definitely needs to be cleaned and maintenanced.

I didn’t like that I couldn’t charge my phones and laptop

I booked a mobiliy assessable king with a sofa bed. THE ROOM WAS VERY SMALL. THE BATH WAS NOT HANDICAP ASSESSABLE. I certainly not stay there again. I will report this room to the ADA.

The staff at this location was second to NONE! One of the best stays I have experienced and I will be returning as a result!

The property was clean, safe and quiet. This location is my go-to whenever I am in the Mckinney area. The staff was friendly and helpful as well.

No bathtub, only a shower. The room layout had the bed beside tge bathroom, so when laying in bed you can't help but look into the bathroom.

Showed up at check in time and they didn’t have any rooms available. Had families ahead of waiting to get a room. Elevators were a hit & miss if they worked. The staff didn’t have a sense of urgency to help anyone. Then breakfast ended at 9:30 but when we went down at 9 everything was empty & they didn’t replenish the food. The hotel stunk but the room was clean. I won’t return.

Very clean and nice staff

Clean and Quiet I did not like that we were charged $25.00 to get in our room that was ready. It was 2:00 and official check in was 3:00. I know it was 1 hour but the room was ready. My husband has health issues and needed to lay down. I checked the website. No notice was there about extra charges. The desk clerk said it was new and it $25.00 an hour therefore we owed an additional $25.00. I would have waited but my husband need to rest. We had other family coming there for a wedding in town. I picked the hotel & everyone else booked rooms. 6 rooms total.

Room was very nice and comfortable. Staff very friendly. Breakfast was good. N/A

Was in a quiet and safe area There was nothing that we thought negative about the location

Very Clean, friendly staff, great location. Nothing

I would not recommend this hotel. When I called to report roaches in the room, they hung up the phone instead of addressing my concerns. Overall, I was uncomfortable and stated that I could leave rather than offering any another assistance as I was from out of state.

Good for business

It was a good hotel and staff was helpful when we ask for things. We have towels that were not clean twice in our stay, but I was able to talk to staff and get new towels. I enjoyed the breakfast once and was good . The bed was very nice and restful.

The "happy hour" at sister hotel is not really walking distance despite the implication that it is

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The property was clean and lively . A little outdated decor but it wasn’t terrible

Lay lay is the best! I need to come to McKinney again. I will stay here.

Clean, easy access, nice place to stay. The so called “free” breakfast sucks. Or maybe it is the person taking care of the kitchen just doesn’t care. Ran out of coffee, eggs, yogurt, mix for waffles….with an hour to go being served. May not be everyday, but this happened to me.

The restroom walls and ceilings were falling / peeling off but other than that the superior suite was nice. Rooms are very tight, limited space, but well maintained. Quiet property. Staff was kind and helpful.

Room sme

We enjoy this hotel, it accommodates my family. I love the two bedroom suite. Gives us our privacy and allows us to feel close in one room at the same time.

Everything was nice. unfortunately pool pump broke right before we arrived and we were unable to use pool. That would be the only strike I would give them but they did offer to call sister property nearby so we could swim. we didn't because we didn't have time. Overall nice stay, only 1 night.

Slightly small room & very small bathroom for the price. Bathroom had water damage to sink where paint was peeling as well as some of the paint on the walls was peeling.

Great stay!

Very clean and quiet

Pet charge is very high $75 dog I have two. And they call it cleaning fee. However the people before had kids and maids didn’t clean the mirror where there was tiny sticky hand prints all over and the floor hadn’t been mop very dirty so what was the cleaning fee I aid for when they can’t even clean after guests before us. But that being my rant. Good friendly propert

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Clean room. Good breakfast. Helpful staff.

Hotel was a little disappointing. Rooms felt cold and uninviting and you could tell that there was routine maintenance that had been neglected. Countertops in the bathroom were stained and the light fixture was rusted and dirty. Bed was HARD and my husband and I barely slept either of the two nights we stayed. Staff called our room at 11pm and accused us of banging on the walls when we had both been quietly laying in bed for the last 2 hours, TRYING to fall asleep. Breakfast was ok, but nothing special. You could tell everything had just been reheated and nothing was fresh. Would I stay here again? No. For the same price, I'd rather go somewhere else.

Clean room, good breakfast options.

Kitchen was well stocked with clean pots, pans and utensils. We stayed in the 2 bedroom suite and were very impressed with the room layout. Very comfortable and clean. Would definitely stay there again.

Everything was excellent

We had an issue with our room. Lee went above and beyond to get it fixed and make sure our stay was wonderful. A representative like her makes a very big difference in if we will return or not. We will be back in 2 weeks. And now have a favorite place to stay when in the area. Breakfast on Sunday morning was delicious and everything was kept restocked. I didnt get the name of the great lady that made that happen bit she did an incredible job as well.

Places, nice and convenient to many different areas in the McKinney area, the only thing is they allow pets and they were two dogs in the adjacent room that they did not stop barking, I notified the front desk

Breakfast was standard, good enough. Staff in the breakfast area was friendly and efficient.

It was fine

It was very obviously old and a poor attempt was made to update it. We generally really like Townehouse Suites but this building drags the hotel brand down. The floor in our bathroom was so slanted that the glass shower door kept sliding open on its own creating a watery mess on the bathroom floor. The breakfast was good and so was the coffee. Staff was very nice and attentive.

Parking was easy. Staff was nice. Rooms were clean and I liked the walk in closet.

Everything was immac

Staff was absolutely amazing, very friendly, and helpful. Room was very clean. The only issue was being able to hear upstairs occupants, but honestly I’d stay again due to the staff.

staff was wonderful, hotel was clean and comfortable.

Staff was kind and accommodating. Accessibility room was spacious and carpet free. Would have like to see a shower instead of a tub, and a shower chair provided. Pillows/beds made for a rough night. The bed was very hard and down filled pillows left my neck pinched

The room was clean and the clerk was so nice I didn’t want to leave the hotel

Staff was great but the room had a weird smell as did the hotel and we didn't have enough hot water for 3 people to shower and our friends room didn't have hot water at all.

Yes

The floor had dust and hair. Like it hadn’t been swept or used in a while

The staff is exceptional!!! Friendly, polite, treated us like family. Made it a pleasure to stay at this facility.

Great staff, very friendly and accommodating. Good breakfast, but basically the same everyday. A little variety would have been nice. The only complaint is that we left the red hanger on our door for towels and never received them. We had to go to the front desk and ask for them. Overall a very nice place to stay.

Its good to stay and breakfast was nice and hotel is efficient.

Yes

Friendly and clean, centrally located with a kitchen suite. Highly recommended

*

Very clean room, & friendly staff.

Lobby and hallway floor and eating area not clean. Room too small. However staff was friendly.

Someone in the room next to me smoked cigarettes and it was a bad smell

Room is larger than other hotels.

This wouldn’t be my first option if I were looking to come back, but I would stay again if I needed to.

Excellent staff, clean room, good food.

The room itself was pretty dirty and disheveled. Broken drawers and racks in the closet. It could use a deep cleaning from top to bottom. But we found roaches in the kitchen and behind the headboard the last morning of our stay. We booked it based on the excellent rating and it was surprisingly bad.

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The room was not clean at all.

Room was clean and comfortable. The TV was a bit small

A lot of wear and tear, looks like they mixed paont

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Very nice hotel, good location for my needs. Friendly staff.

The staff was absolutely terrific. Comfortable beds, easy check in, great breakfast.

Easy access to freeway with restaurants nearby.

Everything was as expected. No complaints.

Yes it was good.

The staff at this hotel are SO nice. Every time I had a question or need they went above and beyond being helpful. The room was nice, the kitchen is very handy. My only snag during my stay was our garbage disposal wasn't working and after the first day the sink in the kitchen would fill with water quickly, making washing dishes difficult. I asked about it twice, but I think they were having trouble getting maintenance out. I would stay here again!

We ended up changing rooms three times due to either bedding not available, AC broken and not cooling, or rooms just being dirty. The mattress on sofa bed in the last room we got to had huge dirty stains, the sheets on it had not been changed. Fortunately, we had only one night stay, but it was horrible and gross.

Stay was great

It was 5 minutes from my destination. Great customer service.

Location was convenient right next to where I needed to be

The hallways were musty and looked like it had not been vacuumed. There was food in our fridge, salad and leftovers. Containers of yogurt and something in the freezer. The bathtub was stained and the sofa mattress was so thin it was like sleeping on cardboard. The entrance and lobby were great! Staff was polite and very helpful.

We loved the spinach quiches offered at breakfast, our surprise, we were offered a couple of them at checkout.

Rooms were good and staff helpful

I love that they have a laundry room and gym and the Continental breakfast.

Very comfortable. Convenient for our needs.

The room was extremely small for any King sized room, however was advertised as a suite. The furniture in the room was heavily worn out and the room had a very strong smell of cigarettes and air fresheners. The strong smell was present in all of the building. Because I prepaid with no refund possible I did not check out, however I did leave and stay in the hotel across the highway that was almost new and similar prices.

We have traveled to Dallas area a few times this year due to some medical issues my husband has had. This is the first time we have stayed at Towneplace Suites. I wish we had stayed here every time! The staff was so nice, the room was exactly what we needed. Loved the full-size fridge and coffee pot! Bed was comfortable and breakfast was good. Location was easy to access. Didn't hurt that there is a grocery store and restaurants within walking distance! Will make this our "go-to" hotel in the area from now on! No complaints!

Amazing all around!! I felt very comfortable being next door to the fire department. Not once did I hear any noise come from them. Staff were amazing! Free breakfast every morning. The hotel is very close to the main highway, food places, and outlet shopping center. Definitely recommend!

We stayed for a week when family was visiting. Room was clean and staff was polite, responsive and helpful. We definitely appreciated that! At night I could smell chicken other patrons were cooking and one night even cigarette smoke. Breakfast area needs to be expanded - it gets too easily congested even with only a couple of other people in there and the 2nd egg option was almost always out. Breakfast room coffee was poor and many days only lukewarm. Room coffee was better than normal though! Our room was too small for the pullout couch to be used, it extended all the way to the bed with no way to walk to the bathroom at night from the right side of the bed.

My room didn't seem clean or put together properly. The front desk employee assured me it was clean and didn't offer to relocate me to another room. She didn' care. The room has not been maintained either. It wasn't a good value for the money.

Very nice

Enjoyed our stay,room was excellent,as was the service

Great service. Just suggestion. Put a mat in the shower for handicapped accessibility because if slick shower. Thank you.

The staff were very accommodating. The morning breakfast buffet was always well stocked with sufficient variety. We found the property to be clean and located about a block away from major traffic, which made it quiet, yet convenient.

The staff was amazing and accomodating. We greatly enjoyed our stay. Thank you TownePlace

Nice hotel. The only thing we had a problem with. Our room being on the first floor had a few flying termites. I think that's what they were.