TownePlace Suites Dallas McKinney

rooms were ok , staff not to friendly but not mean if that make sense. overall decent place for a family

Clean, comfy, awesome staff

Good location

There was no accessible bathroom for my accessible room. The bed was relatively high as well for an accessible room. One elevator was broke.

I have stayed at this hotel several times always like everything this time the only thing we didn’t like was the breakfast I hope they can work on it!

A

Overall we enjoyed our stay. The pool definitely needs to be cleaned and maintenanced.

I didn’t like that I couldn’t charge my phones and laptop

I booked a mobiliy assessable king with a sofa bed. THE ROOM WAS VERY SMALL. THE BATH WAS NOT HANDICAP ASSESSABLE. I certainly not stay there again. I will report this room to the ADA.

The staff at this location was second to NONE! One of the best stays I have experienced and I will be returning as a result!

The property was clean, safe and quiet. This location is my go-to whenever I am in the Mckinney area. The staff was friendly and helpful as well.

Showed up at check in time and they didn’t have any rooms available. Had families ahead of waiting to get a room. Elevators were a hit & miss if they worked. The staff didn’t have a sense of urgency to help anyone. Then breakfast ended at 9:30 but when we went down at 9 everything was empty & they didn’t replenish the food. The hotel stunk but the room was clean. I won’t return.

Very clean and nice staff

Room was very nice and comfortable. Staff very friendly. Breakfast was good. N/A

Clean and Quiet I did not like that we were charged $25.00 to get in our room that was ready. It was 2:00 and official check in was 3:00. I know it was 1 hour but the room was ready. My husband has health issues and needed to lay down. I checked the website. No notice was there about extra charges. The desk clerk said it was new and it $25.00 an hour therefore we owed an additional $25.00. I would have waited but my husband need to rest. We had other family coming there for a wedding in town. I picked the hotel & everyone else booked rooms. 6 rooms total.

Was in a quiet and safe area There was nothing that we thought negative about the location

Very Clean, friendly staff, great location. Nothing

I would not recommend this hotel. When I called to report roaches in the room, they hung up the phone instead of addressing my concerns. Overall, I was uncomfortable and stated that I could leave rather than offering any another assistance as I was from out of state.

Good for business

It was a good hotel and staff was helpful when we ask for things. We have towels that were not clean twice in our stay, but I was able to talk to staff and get new towels. I enjoyed the breakfast once and was good . The bed was very nice and restful.

The "happy hour" at sister hotel is not really walking distance despite the implication that it is

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The property was clean and lively . A little outdated decor but it wasn’t terrible

Lay lay is the best! I need to come to McKinney again. I will stay here.

Clean, easy access, nice place to stay. The so called “free” breakfast sucks. Or maybe it is the person taking care of the kitchen just doesn’t care. Ran out of coffee, eggs, yogurt, mix for waffles….with an hour to go being served. May not be everyday, but this happened to me.

The restroom walls and ceilings were falling / peeling off but other than that the superior suite was nice. Rooms are very tight, limited space, but well maintained. Quiet property. Staff was kind and helpful.

Room sme

We enjoy this hotel, it accommodates my family. I love the two bedroom suite. Gives us our privacy and allows us to feel close in one room at the same time.

Everything was nice. unfortunately pool pump broke right before we arrived and we were unable to use pool. That would be the only strike I would give them but they did offer to call sister property nearby so we could swim. we didn't because we didn't have time. Overall nice stay, only 1 night.

Slightly small room & very small bathroom for the price. Bathroom had water damage to sink where paint was peeling as well as some of the paint on the walls was peeling.

Great stay!

Very clean and quiet

Pet charge is very high $75 dog I have two. And they call it cleaning fee. However the people before had kids and maids didn’t clean the mirror where there was tiny sticky hand prints all over and the floor hadn’t been mop very dirty so what was the cleaning fee I aid for when they can’t even clean after guests before us. But that being my rant. Good friendly propert

Clean room. Good breakfast. Helpful staff.

Hotel was a little disappointing. Rooms felt cold and uninviting and you could tell that there was routine maintenance that had been neglected. Countertops in the bathroom were stained and the light fixture was rusted and dirty. Bed was HARD and my husband and I barely slept either of the two nights we stayed. Staff called our room at 11pm and accused us of banging on the walls when we had both been quietly laying in bed for the last 2 hours, TRYING to fall asleep. Breakfast was ok, but nothing special. You could tell everything had just been reheated and nothing was fresh. Would I stay here again? No. For the same price, I'd rather go somewhere else.

Clean room, good breakfast options.

Kitchen was well stocked with clean pots, pans and utensils. We stayed in the 2 bedroom suite and were very impressed with the room layout. Very comfortable and clean. Would definitely stay there again.

Everything was excellent

a little kitchen, net and everything in the room Room we stayed in was a little small

We had an issue with our room. Lee went above and beyond to get it fixed and make sure our stay was wonderful. A representative like her makes a very big difference in if we will return or not. We will be back in 2 weeks. And now have a favorite place to stay when in the area. Breakfast on Sunday morning was delicious and everything was kept restocked. I didnt get the name of the great lady that made that happen bit she did an incredible job as well.

Places, nice and convenient to many different areas in the McKinney area, the only thing is they allow pets and they were two dogs in the adjacent room that they did not stop barking, I notified the front desk

Clean room, nice breakfast and the staff were ALL fantastic and friendly. Nothing, this hotel is a great value

Breakfast was standard, good enough. Staff in the breakfast area was friendly and efficient.

It was fine

The pool was green and we were not able to take our kids to the pool.

It was great! The room had a small kitchenette with dishes. Very clean the staff was excellent and made sure we had everything we needed. There wasn’t anything

It was very obviously old and a poor attempt was made to update it. We generally really like Townehouse Suites but this building drags the hotel brand down. The floor in our bathroom was so slanted that the glass shower door kept sliding open on its own creating a watery mess on the bathroom floor. The breakfast was good and so was the coffee. Staff was very nice and attentive.

Parking was easy. Staff was nice. Rooms were clean and I liked the walk in closet.

Location and it was a very comfortable place. Breakfast was great too.

Location N/A

everything about the room was awesome. The staff was amazing and talk to you like your friends. Will definitely stay next time I come to Texas. Nothing it was all great

Everything was immac

Staff was absolutely amazing, very friendly, and helpful. Room was very clean. The only issue was being able to hear upstairs occupants, but honestly I’d stay again due to the staff.

Staff was wonderful. Although the beds were comfortable and clean, we had to replace the batteries in the thermostats for the air to cool and there was only a partial roll of TP in the bathroom and depleted roll of paper towels in the kitchen. Oven needed cleaning and kitchen needed a little additional cleaning.

staff was wonderful, hotel was clean and comfortable.

Staff was kind and accommodating. Accessibility room was spacious and carpet free. Would have like to see a shower instead of a tub, and a shower chair provided. Pillows/beds made for a rough night. The bed was very hard and down filled pillows left my neck pinched

The room was clean and the clerk was so nice I didn’t want to leave the hotel

Staff was great but the room had a weird smell as did the hotel and we didn't have enough hot water for 3 people to shower and our friends room didn't have hot water at all.

Yes

The floor had dust and hair. Like it hadn’t been swept or used in a while

The breakfast was fine but not impressive. They served VERY green bananas. Breakfast was adaquate other than that. The actual room was what I needed despite the quality. Facility was FILTHY. Felt like a landlord special with paint and filth on EVERYTHING it could be on, cracked bathtub wall tiles, missing lamp shades, burnt out bulbs, broken dresser drawer held together with command strips, fridge stunk, SUPER cheap thin 1 ply scotts toilet paper, spilled goo all down hallway for a full day. Bedroom AC units STUNK as they had not been serviced in a long time and smelt like mold, mildew, and BO. Hallway carpet, walls and doors very dirty. BLASTING music coming from the housekeeping room midday. Boxes all over front entryway. This cleanliness was not a new issue as this level of filth takes a LONG time to get to.

It was clean and the staff was so friendly

The staff is exceptional!!! Friendly, polite, treated us like family. Made it a pleasure to stay at this facility.

Great staff, very friendly and accommodating. Good breakfast, but basically the same everyday. A little variety would have been nice. The only complaint is that we left the red hanger on our door for towels and never received them. We had to go to the front desk and ask for them. Overall a very nice place to stay.

Its good to stay and breakfast was nice and hotel is efficient.

Yes

Friendly and clean, centrally located with a kitchen suite. Highly recommended

*

Very clean room, & friendly staff.

Lobby and hallway floor and eating area not clean. Room too small. However staff was friendly.

Someone in the room next to me smoked cigarettes and it was a bad smell

Room is larger than other hotels.

This wouldn’t be my first option if I were looking to come back, but I would stay again if I needed to.

Excellent staff, clean room, good food.

The room itself was pretty dirty and disheveled. Broken drawers and racks in the closet. It could use a deep cleaning from top to bottom. But we found roaches in the kitchen and behind the headboard the last morning of our stay. We booked it based on the excellent rating and it was surprisingly bad.

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The room was not clean at all.

Room was clean and comfortable. The TV was a bit small

A lot of wear and tear, looks like they mixed paont

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Very nice hotel, good location for my needs. Friendly staff.

The staff was absolutely terrific. Comfortable beds, easy check in, great breakfast.

Easy access to freeway with restaurants nearby.

Everything was as expected. No complaints.

Yes it was good.

The staff at this hotel are SO nice. Every time I had a question or need they went above and beyond being helpful. The room was nice, the kitchen is very handy. My only snag during my stay was our garbage disposal wasn't working and after the first day the sink in the kitchen would fill with water quickly, making washing dishes difficult. I asked about it twice, but I think they were having trouble getting maintenance out. I would stay here again!

We ended up changing rooms three times due to either bedding not available, AC broken and not cooling, or rooms just being dirty. The mattress on sofa bed in the last room we got to had huge dirty stains, the sheets on it had not been changed. Fortunately, we had only one night stay, but it was horrible and gross.

Stay was great

It was 5 minutes from my destination. Great customer service.

Location was convenient right next to where I needed to be

The hallways were musty and looked like it had not been vacuumed. There was food in our fridge, salad and leftovers. Containers of yogurt and something in the freezer. The bathtub was stained and the sofa mattress was so thin it was like sleeping on cardboard. The entrance and lobby were great! Staff was polite and very helpful.

We loved the spinach quiches offered at breakfast, our surprise, we were offered a couple of them at checkout.

Rooms were good and staff helpful

I love that they have a laundry room and gym and the Continental breakfast.

Very comfortable. Convenient for our needs.

The room was extremely small for any King sized room, however was advertised as a suite. The furniture in the room was heavily worn out and the room had a very strong smell of cigarettes and air fresheners. The strong smell was present in all of the building. Because I prepaid with no refund possible I did not check out, however I did leave and stay in the hotel across the highway that was almost new and similar prices.

We have traveled to Dallas area a few times this year due to some medical issues my husband has had. This is the first time we have stayed at Towneplace Suites. I wish we had stayed here every time! The staff was so nice, the room was exactly what we needed. Loved the full-size fridge and coffee pot! Bed was comfortable and breakfast was good. Location was easy to access. Didn't hurt that there is a grocery store and restaurants within walking distance! Will make this our "go-to" hotel in the area from now on! No complaints!

Amazing all around!! I felt very comfortable being next door to the fire department. Not once did I hear any noise come from them. Staff were amazing! Free breakfast every morning. The hotel is very close to the main highway, food places, and outlet shopping center. Definitely recommend!

We stayed for a week when family was visiting. Room was clean and staff was polite, responsive and helpful. We definitely appreciated that! At night I could smell chicken other patrons were cooking and one night even cigarette smoke. Breakfast area needs to be expanded - it gets too easily congested even with only a couple of other people in there and the 2nd egg option was almost always out. Breakfast room coffee was poor and many days only lukewarm. Room coffee was better than normal though! Our room was too small for the pullout couch to be used, it extended all the way to the bed with no way to walk to the bathroom at night from the right side of the bed.

My room didn't seem clean or put together properly. The front desk employee assured me it was clean and didn't offer to relocate me to another room. She didn' care. The room has not been maintained either. It wasn't a good value for the money.

Very nice

Enjoyed our stay,room was excellent,as was the service

Great service. Just suggestion. Put a mat in the shower for handicapped accessibility because if slick shower. Thank you.

The staff were very accommodating. The morning breakfast buffet was always well stocked with sufficient variety. We found the property to be clean and located about a block away from major traffic, which made it quiet, yet convenient.

The staff was amazing and accomodating. We greatly enjoyed our stay. Thank you TownePlace

Nice hotel. The only thing we had a problem with. Our room being on the first floor had a few flying termites. I think that's what they were.

Location isn’t great. Noisy and annoying ac in the room. Gym had broken bench, only on pair of weights of the total of only 6 different pounds, and no a/c or power on first day. Breakfast wasn’t out at 6:30 so couldn’t take advantage of included breakfast…all in all disappointing stay.

Great customer service

The room was not clean we arrived about 5:00 i check my sheet to found stain on them, so i call front desk house keeping was already gone. We end up had to change them ourselves, they had stain on the second set as well,blood on curtains i was disappointed that the room was nasty.when checking out next day no housekeeping on the floor at all.

Property was in a good area. The lady that worked the breakfast area was THE BEST i wish she could be cloned and work every position. She seemed to genuinely enjoy her job and love what she does. There were some areas in the room that turned me off like the fact it was a shower tub combo but there was no drain stopper so that you could take a bath which is a thumbs down when you have a baby. I asked everyone on staff and no one could provide me with one I was also told the maintenance person would not be at work for the duration of my stay so I was SOL. What hotel doesn't have maintenance on staff daily that was so odd to me. The sheets also had blood stains i was able to get them exchanged hopefully they throw those out. Also if I would stay again I'd ask for an updated room i noticed one morning when i was walking the hall that my room didnt resemble other rooms.

Needs actual repairs in room 104. Tile coming off on bathroom. Large cut in ceiling, but room was clean, bed was comfortable tv was real small

Property is perfect only at the time for check in the room was not ready they said I have to wait another hr

This was the best hotel in McKinney I’ve ever stayed in def will be staying again

The night clerk Kira was great excellent service and attitude. We stay here all the time but it needs an update room had bugs and bath room was damp and misty with no ventalation. We had to keep speaking with the front desk about our rate and booking was terrible. The manager Tiffany was nice but the other employees left something to be desired.

It provided a family friendly atmosphere.

Very nice. We’ve stayed here twice. Very comfortable and clean. Visiting family.

Super

I travel for work frequently and this is by far my FAVORITE stay! Incredibly comfortable suites, functional efficiency kitchen, super comfortable beds, no freeway noise, and a delicious breakfast buffet each morning! I would have stayed a few extra days if I could. Love this place and will be back to stay again.

Good hotel

The toilet seat was broken, some of the lights didn’t work and the night staff was very condescending.