SpringHill Suites by Marriott Dallas McKinney/Allen

I noticed that the drain plug in the bathroom sink did not open all the way.

Clean room, comfortable bed. Good breakfast. My only complaints are that the towels were stiff like they had been line dried and there was no hand soap in my bathroom. When I went to the front desk to ask for soap they told me they were all out and had ordered more. I bought my own and they never did bring any to my room in the 3 days I was there.

The front desk staff that Sunday was awesome!

Exceptional

Broken chair in the room; sheets were not totally clean-did not discover until waking up in the morning and seeing stains; setup of room odd; parking was supposed to be free yet there was a charge (fee) on the bill for self parking--the money is not the issue it is false advertising; for a Marriott the breakfast was mediocre at best- we may be spoiled by European hotel breakfasts but yours was the same as any other hotel chain--hot stuff was cold and selections were run of the mill. Bathroom directly across from bed-no fan, glaring light with door closed in the middle of the night--not a smart set-up

This is my favorite place to stay when I am in town

This is my favorite place to stay when I am in town

Next day found lizard in the bathroom.

The property rooms were clean very convenient and walkable to most restaurants and stores.

We didn't use the gym or pool, but both looked very nice. Front desk was amazing, particularly Kevin at check in. Room was very nice, trundle was a great bonus to add a bed that wasnt a sleeper sofa

The two girls at the front desk Kathy & Dee were very welcoming and helpful, they made our stay at Spring Hill very comfortable & pleasant we would definitely stay again when we I met a k to visit family!! :)

Staff friendly, clean room, breakfast ok.

Great staff, great property!

Breakfast was wonderful and the staff was very friendly. I liked the convenient lobby market to buy some food options and beverages for the room.

Breakfast was wonderful and the staff was very friendly. I liked the convenient lobby market to buy some food options and beverages for the room.

I would stay there again.

I wish there was a more streamlined check in for Expedia customers.

Room had a lot of space modern and updated.

Room had a lot of space modern and updated.

A wonderful place to stay!

The staff were all very nice and professional. They made me feel very welcome. Hotel was clean and seemed to appear new. Enjoyed the gym and the pool area. The room has a smoke detector in the middle of the bedroom. The detector has two green LED Lights on the bottom that flash every 60 seconds, all day and ALL NIGHT LIGHTING UP THE ROOM. I called the front desk at 1:30 AM asking for electrical tape. Front desk said they can’t be tempered with. I laid awake another hour before falling asleep. The next morning, I was in the elevator with a couple who were also complaining about staying awake due to the flashing lights as well. If new smoke detectors were installed without lights, the hotel would be amazing.

The staff were all very nice and professional. They made me feel very welcome. Hotel was clean and seemed to appear new. Enjoyed the gym and the pool area. The room has a smoke detector in the middle of the bedroom. The detector has two green LED Lights on the bottom that flash every 60 seconds, all day and ALL NIGHT LIGHTING UP THE ROOM. I called the front desk at 1:30 AM asking for electrical tape. Front desk said they can’t be tempered with. I laid awake another hour before falling asleep. The next morning, I was in the elevator with a couple who were also complaining about staying awake due to the flashing lights as well. If new smoke detectors were installed without lights, the hotel would be amazing.

Staff was very helpful and the rooms were very well maintained and clean. Lots of items to choose from for breakfast. Would definitely stay here again!!

Springhill Suites has always been a favorite hotel of mine. I’ve never had a bad experience at one of these hotels.

Staff was wonderful

There was a water bug (small roach) in our shower, bathroom could be more clean.

The tv keep lagging and stopping , could not enjoy the movies we was trying to watch

Exceptional

Staff is amazing. Room was very clean and comfortable. I highly recommend this hotel to anyone. My wife was hungry late in the evening and went to the lobby who had a variety of snacks. The rooms all come with a microwave and she was able to heat up a pizza and other snacks. Location is very convenient and has ample parking

Good price for location and budget.

The pillows could have firmer. The staff was not very informative and was not very polite. We had to pay a security deposit. And we asked for a handicap room, it was not available.

The pillows could have firmer. The staff was not very informative and was not very polite. We had to pay a security deposit. And we asked for a handicap room, it was not available.

Clean and modern

Exceptional

I was very disappointed with my stay at the

The receptionist at the desk always smiling and helpful each time we ask for help The parking easy We recommend my sister slready

Xx

Was not informed enough for incentials and still havent received after a week. Staff not informative enough too many scams to not give enough information

I loved staying here. Very nice hotel with very good breakfast! Will stay there again.

I brought my twins here for an 8th birthday staycation. The room was spacious(slept 6 comfortably), bathroom was huge, Kevin at the front desk was incredible kind and helpful, and the breakfast was perfect for them. They played at the pool and had a great time.

Change the cleaning policy- instead of every other day to everyday to get clean towels etc.

Dry nice & clean

Hotel was updated, offered breakfast with lots of lobby seating, and the pool area was super nice too. The outdoor furniture was so comfy to hang out in and watch the kids swim. We didn’t hear any neighbors or traffic and the staff was helpful and friendly every time. The only negative I can think of was the 3rd floor ice machine was out of ice when we tried but we managed fine and didn’t go hunting for other ice machines, so not a big deal at all.

There was no body lotion, no tooth pest, no water heater for coffee. Also no safe locker at the hotel

Great staff and hotel was clean and nice. Would stay again.

The room was infested with spider eggs or bedbugs I don’t even know what was that but was nasty , we had to check out the same day , the good thing is that I had my money back

The WiFi was out for the day we were there, not the hotels fault.

The location and value are hard to beat. The WiFi was out for the day we were there, not the hotels fault.

Clean and beautiful rooms but the experience was ruined because there was no working TV...and staff said nothing they can do.. no offer to move room just sorry. Requested a manager never heard from them.. being stuck in a hotel with nothing to watch sucks.

Clean and beautiful rooms but the experience was ruined because there was no working TV...and staff said nothing they can do.. no offer to move room just sorry. Requested a manager never heard from them.. being stuck in a hotel with nothing to watch sucks.

The first time they put us in dirty rooms and after they put us in room was smelling cigarettes

The amenities were terrible which is why we booked this. Pool was disgusting and fire pits didint work.

Overall ok. But I was told every other day they would clean room. In 4 days they never did. Only dropped towels on day 3. Several outlets in room did not work to charge phone. Only 1. Breakfast was good. Smaller exercise room then I thought. Pool okay. I’d give it a B- overall

The room was big, clean, and the property was nice. The doors to the rooms slam very hard and are super heavy. During the night someone closed their door and it caused the whole wall to shake waking me me up. The AC was either ice cold or the room was warm we couldn't find a happy medium so we kept it ice cold in the room which is good for some. I like the breakfast options they had slightly more than your run-of-the-mill places that have what seems like the minimum. Not the hotels fault but one complaint I had was a baseball team staying there and the kids were running around the parking lot, blocking the front entrance, and being very loud.

It was a perfect stay, will book again next year!

Room was nice & clean. Staff was friendly, breakfast was good & plentiful. Quiet hotel, nice area. I wish bed was little softer- thats my only negative.

A great place to stay.

Check-in to checkout! The staff was always so helpful and attentive. I’ve stayed in 4 diff hotels the past 4 weeks and this one had the best customer service by far! 5 STAR quality!!! I’d def stay again!

Exceptionally clean room. The decor is very nice. And the breakfast was outstanding. The lady in the hospitality room at breakfast was so nice and helpful. The breakfast amenities were very good. This is my second stay here and I plan to come back.

I wish the cleaning people check if the shampoo soap and conditioners are not empty in the shower… atleast on day 1… it was difficult when I was in the shower and found the container was empty… can’t call anyone from the shower..

My daughter and I enjoyed our stay. The complimentary breakfast was great, we only stayed for two nights, we didn't get to enjoy the pool.

The room was awesome for someone with a need for additional grab bars in the bathroom. The staff made sure we got the right room, after realizing the one we were given first was not equipped. They were cheerful and attentive!

Kevin was friendly and amazing.

Spacious rooms, nicely opp

The staff were all very helpful, and kind. We were there for the Special Olympics Summer games, and they were so patient and kind. Our room was clean, and in good condition. The breakfast had good options, and was well stocked. Plenty of parking.

There for 3 nights, room was not cleaned.

Disappointed in the room not having fresh towels everyday. The shower head is taller than the shower glass door and water sprayed on the floor so we had to use towels to wipe up. Then we had to call the front desk to get more towels. Housekeeping doesn’t come but every other day and when they did they did not clean the room but just made the beds and gave us more towels.

Leaking shower, bad wifi, TVs/remotes don't work, weird smells coming from the AC unit. Terrible staff. Had to move rooms due to the toilet not flushing. Staff didn't even offer to help move my things to the new room. Acted like I was bothering them any time I brought up an issue. Worst hotel experience. Skip this location. Even after everything I mentioned, the manager said I wasn't owed any compensation for anything.

Newer hotel but rooms have a strange layout as they’re long and narrow - could barely see the tv from bed. Tiny fridge, wifi didn’t work, ice machine not working.

Amazing!

Bathroom sink didn’t drain proper

I did a last minute reservation the same night. Staff was very nice, great customer service, and still accommodated me. Parking was very accessible and easy.

Everything was great except the pool was filthy.

Absolutely perfect!

Great hotel, located in a very good neighborhood, felt comfortable and relaxed

Great property with excellent amenities. Will stay here again

The young lady working when we arrived was very nice,helpful and informative. We were assigned room 310 for a one night stay. The sofa in this room was beyond dirty. We had to get a sheet from the extra linen bag and put over it before sitting down. Breakfast was good with a nice variety. It was an extremely busy time with a lot of very loud kids, this they have no control over.

Yes

They clean every other day, but I only got one clean for the entire week, because they forgot to put me on the list. They also ran out of washcloths, and never brought them when I asked. Management needs improvement with that. Breakfast is ok, but very basic and never changes...meat, eggs, waffle iron, and continental basics like cereal, muffins, etc. Hopefully, they will improve soon, but I probably won't revisit.

The room was clean and quiet. Breakfast was good and the staff was very friendly.

The room was great.but one of the bedroom light didn’t work on the right side of the bed next to the phone

Clean room

Yes

Very cordial at the desk. Room was very nice and clean

Clean rooms, great breakfast variety, amazing staff, perfect location

Really nice breakfast. Clean and well stocked.

Friendly staff

Good hotel

There is no working crib for the baby. I messaged hotel one day prior

We enjoyed our stay at SpringHill by Marriott. It was clean quiet and wonderful staff.

Room had an odd smell, door lock died and had to get front desk to change it out. Never had hot water.

Very good experience! Very nice folks.. great stay. A +10

Amazing room. Lovely clean hotel

Clean room and amenities. Good location

It was a nice hotel to be able to attend a wedding. The breakfast was the only let down. Otherwise it’s a very nice hotel.

Clean room comfy beds

Front desk is attending good

Room was fantastic and staff was amazing.

Beautiful property!

Was a good hotel - a little construction going on and some minor technical issues but otherwise a great place. Right off the highway.

Great

I was impressed with the room as the pricing was less expensive than other places with smaller rooms. Everything was clean, the staff was very helpful. The only real issue was the refrigerator would only work 2 hours at a time. We had to constantly turn it back on. Other than that, I will stay here again!

Hand towels didn’t get replaced. Refrigerator didn’t work and had to be replaced. Coffee cups didn’t get refilled. Ice bucket liner didn’t get replaced. Breakfast sausage was luke warm room temp.

Did not use business facilities. Parking was good.

After traveling majority of the day. We check in and immediately start having issues with our key cards. We proceed to get in our room only to find it dirty. There was hair on the bed, an ant on it and trash on the floor. The front desk was nice but pretty much told us there was nothing she could do about it and didn’t have another room for us. We had to check out and find a new place to stay. Almost a week later and I’m still trying to get a refund from them.

Our room was very well laid out very spacious First time staying here Will be booking again

Nice spacious rooms and good pool but breakfast pretty bad. Not very many options, especially healthy options and only plastic knives & forks and styrofoam plates and bowls.

Friendly accomaditing staff.

During our stay our shower door leaked water onto the floor. Asked our three other traveling couples and they had the same problem to varying degrees. This caused us to ask for more towels. We did not get towels. Three days with a wet floor towel on the floor. Again minor, but we should have had towels. The pool area was also out of towels. When asked about this we were told “they were in the dryer”. They said this for two days. Let’s hope the dryer issue or towel issue is fixed.

The tv was broke they came to reset it but it still didn’t work. Ants were on the bathroom floor, toilet and in the area to make coffee. Breakfast was ok not many options for vegans.

Didn't use these services.

Na

As previous reviews mention, this hotel seems to have problems with ants in the room. I killed several ants in the bathroom and throughout my room. I was on the 3rd floor, so I definitely wouldn’t expect an ant infestation. Also they need to have house keeping dust the headboards. Gross thick build up.

The trip started off ok with check in but upon entering our room we found that the tv didn’t work. No big deal and the Front Desk receptionist tried to help but was unsuccessful so she said she put in a ticket for the maintenance guy. They never showed up to fix it. Not the end of the world but helps with the kids. Then we discovered the room had ants that just got worse by the end of stay. This was probably also to the fact that housekeeping never once came to our room.

Everything was great .I have nothing to say negative.

pretty good！

Goid overall. Not pleased about paying to park which is odd since its not downtown or anything.

Quick stop to sleep. Clean comfy room. Quick breakfast on the way out. Fully charged vehicle. All equal to a wonderful experience.

Very impressed with cleanliness and breakfast!

Loved my room