SpringHill Suites by Marriott Dallas McKinney/Allen

Clean and modern

I was very disappointed with my stay at the

The receptionist at the desk always smiling and helpful each time we ask for help The parking easy We recommend my sister slready

Xx

Was not informed enough for incentials and still havent received after a week. Staff not informative enough too many scams to not give enough information

I loved staying here. Very nice hotel with very good breakfast! Will stay there again.

I brought my twins here for an 8th birthday staycation. The room was spacious(slept 6 comfortably), bathroom was huge, Kevin at the front desk was incredible kind and helpful, and the breakfast was perfect for them. They played at the pool and had a great time.

Change the cleaning policy- instead of every other day to everyday to get clean towels etc.

Dry nice & clean

Hotel was updated, offered breakfast with lots of lobby seating, and the pool area was super nice too. The outdoor furniture was so comfy to hang out in and watch the kids swim. We didn’t hear any neighbors or traffic and the staff was helpful and friendly every time. The only negative I can think of was the 3rd floor ice machine was out of ice when we tried but we managed fine and didn’t go hunting for other ice machines, so not a big deal at all.

There was no body lotion, no tooth pest, no water heater for coffee. Also no safe locker at the hotel

Great staff and hotel was clean and nice. Would stay again.

The room was infested with spider eggs or bedbugs I don’t even know what was that but was nasty , we had to check out the same day , the good thing is that I had my money back

The WiFi was out for the day we were there, not the hotels fault.

Clean and beautiful rooms but the experience was ruined because there was no working TV...and staff said nothing they can do.. no offer to move room just sorry. Requested a manager never heard from them.. being stuck in a hotel with nothing to watch sucks.

Clean rooms, clean pool. Friendly staff. The breakfast was decent with multiple options. Great location. Some carpet areas may need to be repaired, cleaned, or updated. The mattress was not the most comfortable.

The first time they put us in dirty rooms and after they put us in room was smelling cigarettes

The amenities were terrible which is why we booked this. Pool was disgusting and fire pits didint work.

Overall ok. But I was told every other day they would clean room. In 4 days they never did. Only dropped towels on day 3. Several outlets in room did not work to charge phone. Only 1. Breakfast was good. Smaller exercise room then I thought. Pool okay. I’d give it a B- overall

The room layout, very very lovely. And the neatness. Staff were very courteous. Next door to the mall. The breakfast. The breakfast didn’t have much variety. I would have loved to have scrambled eggs with toast for breakfast or potatoes with scrambled eggs etc.

The room was big, clean, and the property was nice. The doors to the rooms slam very hard and are super heavy. During the night someone closed their door and it caused the whole wall to shake waking me me up. The AC was either ice cold or the room was warm we couldn't find a happy medium so we kept it ice cold in the room which is good for some. I like the breakfast options they had slightly more than your run-of-the-mill places that have what seems like the minimum. Not the hotels fault but one complaint I had was a baseball team staying there and the kids were running around the parking lot, blocking the front entrance, and being very loud.

It was a perfect stay, will book again next year!

Room was nice & clean. Staff was friendly, breakfast was good & plentiful. Quiet hotel, nice area. I wish bed was little softer- thats my only negative.

N/A

A great place to stay.

Check-in to checkout! The staff was always so helpful and attentive. I’ve stayed in 4 diff hotels the past 4 weeks and this one had the best customer service by far! 5 STAR quality!!! I’d def stay again!

Exceptionally clean room. The decor is very nice. And the breakfast was outstanding. The lady in the hospitality room at breakfast was so nice and helpful. The breakfast amenities were very good. This is my second stay here and I plan to come back.

Room was so hot couldn't sleep. The bathroom door was so heavy and didnt want to slide on carpet. The shower leaked all over bathroom floor

I wish the cleaning people check if the shampoo soap and conditioners are not empty in the shower… atleast on day 1… it was difficult when I was in the shower and found the container was empty… can’t call anyone from the shower..

My daughter and I enjoyed our stay. The complimentary breakfast was great, we only stayed for two nights, we didn't get to enjoy the pool.

The room was awesome for someone with a need for additional grab bars in the bathroom. The staff made sure we got the right room, after realizing the one we were given first was not equipped. They were cheerful and attentive!

Kevin was friendly and amazing.

Spacious rooms, nicely opp

The staff were all very helpful, and kind. We were there for the Special Olympics Summer games, and they were so patient and kind. Our room was clean, and in good condition. The breakfast had good options, and was well stocked. Plenty of parking.

There for 3 nights, room was not cleaned.

Disappointed in the room not having fresh towels everyday. The shower head is taller than the shower glass door and water sprayed on the floor so we had to use towels to wipe up. Then we had to call the front desk to get more towels. Housekeeping doesn’t come but every other day and when they did they did not clean the room but just made the beds and gave us more towels.

Leaking shower, bad wifi, TVs/remotes don't work, weird smells coming from the AC unit. Terrible staff. Had to move rooms due to the toilet not flushing. Staff didn't even offer to help move my things to the new room. Acted like I was bothering them any time I brought up an issue. Worst hotel experience. Skip this location. Even after everything I mentioned, the manager said I wasn't owed any compensation for anything.

Newer hotel but rooms have a strange layout as they’re long and narrow - could barely see the tv from bed. Tiny fridge, wifi didn’t work, ice machine not working.

Amazing!

Bathroom sink didn’t drain proper

I did a last minute reservation the same night. Staff was very nice, great customer service, and still accommodated me. Parking was very accessible and easy.

Very cozy and roomy. Plenty of room.

Everything was great except the pool was filthy.

Absolutely perfect!

Great hotel, located in a very good neighborhood, felt comfortable and relaxed

Roomie Ice machine didn't work on our floor. Only there less than 24 hrs and ran out of tissues and toilet paper.

Nothing

Breakfast was ok. Would have liked a bacon option and a ability to make an omlet. Limited selection on the coffee. Only one coffee despense was on the counter upon our arrival at 1:00 p.m. I know coffee is getting expensive, but hey, we paid $140 to stay one night. Only one choice on coffee (regular) during the day. And the coffee was warm, should have been HOT. Need to check the heat settings on the coffee pot.

Great property with excellent amenities. Will stay here again

The young lady working when we arrived was very nice,helpful and informative. We were assigned room 310 for a one night stay. The sofa in this room was beyond dirty. We had to get a sheet from the extra linen bag and put over it before sitting down. Breakfast was good with a nice variety. It was an extremely busy time with a lot of very loud kids, this they have no control over.

The bed was so comfortable I didn’t want to get out of it. Wish I could’ve taken it with me. Close to my family I was visiting No hot tub

Yes

They clean every other day, but I only got one clean for the entire week, because they forgot to put me on the list. They also ran out of washcloths, and never brought them when I asked. Management needs improvement with that. Breakfast is ok, but very basic and never changes...meat, eggs, waffle iron, and continental basics like cereal, muffins, etc. Hopefully, they will improve soon, but I probably won't revisit.

The room was clean and quiet. Breakfast was good and the staff was very friendly.

The room was great.but one of the bedroom light didn’t work on the right side of the bed next to the phone

Clean room

Didn't have the option for late check out.

Yes

Very cordial at the desk. Room was very nice and clean

Clean rooms, great breakfast variety, amazing staff, perfect location

management was very helpful very knowledgeable of their job there was nothing to put out very good service

Really nice breakfast. Clean and well stocked.

Friendly staff

Good hotel

There is no working crib for the baby. I messaged hotel one day prior

It was convenient. Rooms spacious. Breakfast decent The staff was not helpful. They gave us one word answers We asked for towels and were told we are on the schedule. What time who knows . After waiting for 11/2 hrs we had to track down an employee. Room was never cleaned and coffee was not replenished. We were there for 3 nights. We would not recommend to future relatives who are going to visit.

We enjoyed our stay at SpringHill by Marriott. It was clean quiet and wonderful staff.

Room had an odd smell, door lock died and had to get front desk to change it out. Never had hot water.

Very good experience! Very nice folks.. great stay. A +10

Amazing room. Lovely clean hotel

The fact that it was down the street from my son soccer tournament. It was dirty. There was hairs on the shower. The walls were dirty. The toilet paper was half empty sink cut hairs. The floors seem like they never been mopped or swept before for the location. It was utterly disgusting.

Clean room and amenities. Good location

It was a nice hotel to be able to attend a wedding. The breakfast was the only let down. Otherwise it’s a very nice hotel.

Clean room comfy beds

Front desk is attending good

Room was fantastic and staff was amazing.

The mini fridge did not work it did not get cold.

Beautiful property!

Was a good hotel - a little construction going on and some minor technical issues but otherwise a great place. Right off the highway.

Great

Upkeep little details

I was impressed with the room as the pricing was less expensive than other places with smaller rooms. Everything was clean, the staff was very helpful. The only real issue was the refrigerator would only work 2 hours at a time. We had to constantly turn it back on. Other than that, I will stay here again!

Hand towels didn’t get replaced. Refrigerator didn’t work and had to be replaced. Coffee cups didn’t get refilled. Ice bucket liner didn’t get replaced. Breakfast sausage was luke warm room temp.

Did not use business facilities. Parking was good.

Breakfast was awful

After traveling majority of the day. We check in and immediately start having issues with our key cards. We proceed to get in our room only to find it dirty. There was hair on the bed, an ant on it and trash on the floor. The front desk was nice but pretty much told us there was nothing she could do about it and didn’t have another room for us. We had to check out and find a new place to stay. Almost a week later and I’m still trying to get a refund from them.

Our room was very well laid out very spacious First time staying here Will be booking again

Nice spacious rooms and good pool but breakfast pretty bad. Not very many options, especially healthy options and only plastic knives & forks and styrofoam plates and bowls.

Friendly accomaditing staff.

During our stay our shower door leaked water onto the floor. Asked our three other traveling couples and they had the same problem to varying degrees. This caused us to ask for more towels. We did not get towels. Three days with a wet floor towel on the floor. Again minor, but we should have had towels. The pool area was also out of towels. When asked about this we were told “they were in the dryer”. They said this for two days. Let’s hope the dryer issue or towel issue is fixed.

The tv was broke they came to reset it but it still didn’t work. Ants were on the bathroom floor, toilet and in the area to make coffee. Breakfast was ok not many options for vegans.

Didn't use these services.

Na

As previous reviews mention, this hotel seems to have problems with ants in the room. I killed several ants in the bathroom and throughout my room. I was on the 3rd floor, so I definitely wouldn’t expect an ant infestation. Also they need to have house keeping dust the headboards. Gross thick build up.

The trip started off ok with check in but upon entering our room we found that the tv didn’t work. No big deal and the Front Desk receptionist tried to help but was unsuccessful so she said she put in a ticket for the maintenance guy. They never showed up to fix it. Not the end of the world but helps with the kids. Then we discovered the room had ants that just got worse by the end of stay. This was probably also to the fact that housekeeping never once came to our room.

Everything was great .I have nothing to say negative.

pretty good！

Extremely bad service. We were five people sharing a room and our room never to or cleaned even though the cleaning was scheduled for every other day. Even after notifying the lady at the front desk, no one showed up. Also the lights were not working. I was told that they're sending someone to fix it bit it never happened.

Goid overall. Not pleased about paying to park which is odd since its not downtown or anything.

Quick stop to sleep. Clean comfy room. Quick breakfast on the way out. Fully charged vehicle. All equal to a wonderful experience.

Very impressed with cleanliness and breakfast!

Loved my room

5 star

Great stay!!

Very friendly and clean

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We came to the SpringHill Suites for a night. Check in was easy, the room was clean, spacious and in good condition. Breakfast was just ok but it was free. Overall a good stay.

Our room was very clean and had plenty of charging plugs for our devices. Loved the large closet, microwave, & fridge. Breakfast bar was great! The hotel is in a very active area with plenty of places to eat and shopping. Felt very safe!

Came to Dallas for a soccer tournament. Excellent condition, excellent service. Very clean and very friendly. The only thing we wish that had was a washer and dryer to wash uniforms.

This place is convenient to Historic McKinney. It’s close to suburbs. It’s a quiet area. The rooms are comfortable and clean. My stay was peaceful. Breakfast was hot and delicious. Thank you. Front desk staff were friendly and polite.

Love this hotel

This is another great Marriott property with kind friendly staff!

New

Easy highway access, lots of dining options, friendly helpful staff!

I usually love SpringHill Suites but this one in particular does not clean their pool. It had algae growing in it, water was practically green, did one scrub with the pool brush and it was clear it had not been cleaned. The craziest thing is before my husband realized it, he went to front desk to ask for pool towels and the front desk gave them to him. Did not mention at all that the pool was unsafe to swim in.

Great stay for my family of 6

Friendly staff good parking comfortable room great breakfast

They overcharged my stay. There was poor drainage in the bathroom and ants. There was no housekeeping for the 2 night stay and no towels.

The rooms were nice and clean, But the toilet was not working properly which was annoying.

Great place to stay. Clean and comfortable.