Sheraton McKinney Hotel

Superb

Clean room

Great stay!

Phones didn’t work but overall the room was clean/the building is older in age but decently maintained. House cleaning staff were great.

Great stay

We did not really use anything at the hotel, however it’s sad that a bottle of water in the room was $6. I was also shocked that there wasn’t a charging station at the hotel for electric cars. The hotel was ok but not up to the Sheraton name that once dominated hotels.

The stag was great and checking was easy. Our room was terrific. The only real issue was the shower door. It opened to the inside of the shower so you had to shimmy past it to get in the shower.

Exceptional

Location is right next a major road. Traffic noise is very loud, especially when in the pool.

My bed was a bit uncomfortable

My bed was a bit uncomfortable

The staff were professional and friendly. The room was crisp, clean, and comfortable. I appreciated the wine refrigerator to keep my beverages and leftovers cold. The hotel had an executive feel and nice bar for relaxation and light dinner. I didn’t use the dining room or pool. This hotel was very close to the hospital which was very convenient for me. Would highly recommend this hotel.

Location and convenient breakfast buffet. They were painting and you could smell It even though they were ventilating with fans.

Location and convenient breakfast buffet. They were painting and you could smell It even though they were ventilating with fans.

Clean, great service, and nice hotel all around. No compliants at all with my stay.

Exceptional

Cleanliness. Specially the elevator and the corridors.

Breakfast was better than i expected. Bathroom was a good size. Staff were friendly. They gave us ground floor rooms (near gym!) which was helpful. No kettle or teabags! Can never work coffee machines in hotel rooms abroad. Pls do provide tea. Triple or family room would be helpful. More items at breakfast would bf better.

Buffet breakfast options for 20 dollars per person was not worth the options

Mattress was firm, very good.

Customer service

Very nice facility! Our room was clean and inviting. Everything even smelled clean. All the employees were polite and knowledgeable. We enjoyed our stay.

This hotel is amazing. It is a 4 star hotel but you feel that you are in a 5 star. I definitively will be back soon.

Exceptional

Staff was great. Hotel is a little bit older, but still very well kept.

Breakfast is just ok

Breakfast is just ok

Very clean with a professional staff

Exceptional

Superb

We left our room at 12:30pm and removed the privacy tag. Our room was not cleaned when we returned that evening.

Great customer service and atmosphere was nice

Quick check in, lovely rooms, great water pressure in the shower.

Price.

The staff are courteous and I like the breakfast. Price.

From the very first night, I began waking up with severe allergies, skin irritation, and rashes after sleeping in the bed. By the end of the stay, I had broken out into hives multiple times each morning and night. The condition of the room and bedding appeared poorly maintained and unclean, which made the situation even worse. For a Sheraton property, I expected a much higher standard of cleanliness and guest care. Instead of being able to enjoy the wedding weekend, I spent much of the trip uncomfortable and dealing with allergic reactions. I hope management takes cleanliness and room inspections more seriously moving forward so future guests do not experience the same issue.

Everything about this property was perfect for our stay as our grandson was born and had to stay in the hospital several days. Would like to say a special thanks to Kassra at the front desk for being so helpful and for keeping our little guy in his prayers. Also a shout out to Chris, Austin and Reece in the Sweetwater Bar, they were also amazing! We will definitely be back!!

Exceptional

My wife fell in front of the reception because someone had dropped chocolate - staff didn’t clean up what’ was in front of them till someone got hurt, minimal empathy to help , follow up .

Such a friendly check-in person, it was refreshing someone actually saying good morning or goodnight.

Breakfast menu was limited but hotel was very clean.

Very clean, well maintained property, friendly staff. Stay her often when in McKinney.

Large room. Great beds. Wine fridge nice touch. Plenty of seating.

Our bed was dirty. We didn’t notice till after we left and came back.

We stayed two nights in a Jr. Suite, and it was lovely. Spacious and quiet, even though we were close to the elevator. We were pleased overall with our stay and also added on the breakfast buffet which was nice.

Great place, very accommodating. Bartenders are fantastic (give them a raise) they both went over and beyond.

Check in was super simple. Room was clean and the bed was very comfortable. I love fluffy pillows. Coffee was good and super easy stay. Very happy.

Great location. Excellent room, bar in the facility. Self park is easy.

The bar was great for visiting with friends. Clean and lots of room.

My daughter and I had dinner at the bar on Monday, 3/16. We were there from just after our check in (probably 7:30-8:00 pm) until after 10:00 pm. We had a very emotionally, physically, and mentally draining 10 days in McKinney and needed a break. For the time we spent at the bar, enjoying cocktails, wine, and dinner (the wings were fabulous!!!), Chris and Austin treated us like family members, allowing us an escape from a reality we never thought we would be dealing with. We would like to thank these two for the conversation and laughter. It was a much needed respite. We are truly grateful. Chris and Austin had no idea what we had been through, but delivered exactly what was needed in the moment!

Only regret is we stayed only one night!

We stayed in the suite which was large and comfortable. We enjoyed the extra space in the bathroom.

Excellent property

Clean room, wonderful staff

The entire hotel has no hot water.

Excellent besides no hot water. I was told in advance and elected to stay and not go elsewhere. Everything else was perfect!

Great

Very good

Clean room, huge walk in shower, friendly staff

My husband and I had a very peaceful stay. The staff were incredibly kind and courteous. The hotel is very convenient and the snack bar came in handy, as we had forgotten to get drinks and snacks on our way back to the hotel. The room was also very tidy. We highly recommend this location and we will absolutely be back for our next trip!

Room and bar were very nice

Excellent

My room was clean and quiet. It was an easy process. I was interested in trying their breakfast until I saw the price tag. I was aware from the beginning it was a separate purchase. However, if a bowl of Lucky Charms cost $7 then that tells me the other options are probably priced way too high for the quality being offered.

Great!

Everyone was very courteous and the facility was nice. The rooms in particular though needed some improvement. There wasn't sufficient water pressure and, of the five nights, we only had hot water on two days. The other days, the shower water was just warm. Also, Expedia lists the breakfast fee as $15, it's $20. May not seem a lot but for three each day, it adds up.

Clean room, free slippers, free robe, nice shower, good breakfast

Staff was extremely helpful and courteous, room was spotless, hotel was beautiful. Wish complimentary breakfast was included but that is my only complaint.

Very clean and comfortable

Great hotel

Was blessed with a breakfast and access to member floor. We are going to become members of The Bonvoy.

Clean room kind staff. Beautifully decorated for Christmas!

Good service room clean 5 star

Always clean and staff is courteous

The whole stay was very pleasant. Staff was very friendly and helpful. Room was clean and spacious.

Great, Customer Service, Clean and Great Restaurant

Good location. Easy to get to. Easy self parking. Comfortable room.

Nice and beautiful hotel surrounded by restaurants

Clean and polite although room locks were troublesome at times

Very clean!

None

Bathroom was dirty, sheets smelled funny. I arrived late and check out early.

Very friendly staff. Clean. Spacious. Great breakfast and coffee. Not your typical travel motel. Much better and more comfortable.

Clean and quiet property

Great experience! Glad I stayed here, convenient, clean, and close to all of my meetings.

Great and consistent

Friendly staff and cleanliness

Hote staff was awesome

Room is nice, but a lot of small things that went wrong made me rate as a three instead of higher.

Excellent

Hotel staff are nice especially hostess at breakfast. But overall they need better maintenance.

Very nice Hotel, great location, easy access to the freeway, staff was excellent and accommodations were fantastic.

Sweet

Good

Absolutely amazing!!! My sister and I truly enjoyed our stay! Comfortable bedding! Wonderful toiletries provided!!! Staff were incredibly helpful and nice!!! I added the breakfast for 2 to the room and it did not disappoint!!! We would definitely stay here again!!!

Great

Great stay! Clean, spacious, smelled great I the lobby. Loved that it was pet friendly

Great hotel we will be back

Great property.

Great staffing/customer service and very clean. Convenient located close to downtown McKinney and close to shopping and dining.

Overall nice hotel. Pool is tiny and laundry is overpriced.

Good hotel

The only issue was the shower had a slow drain.

Room was clean, environment was friendly. Breakfast was sub par and cold. Otherwise great visit.

Really great staff!

Very clean and well kept

We called the hotel at 9:30 am and were told that early check-in at 12:00 was approved by Jennie. When we arrived to check in at 12:30, we were told by Michael that we could not check in early. He further stated that since we made our reservation through a 3d party (Expedia) that we could not get priority. We then found Jennie and she stated that the room had been ready, but found the room had been given to someone else. The only two people at the desk were Michael and Jennie. Michael then stated that he would call when the room was ready. We left and after not received a phone call, we called at 2:15 and the room was ready. Jennie was very nice, but Michael was a jerk!

The only thing missing was a charging station for electric cars.

Very clean. Staff was very helpful when we wanted to extend our stay.

Out dated . Went to buy coffee employees didn’t know how to use new coffee machine. Which we had to pay for it. Didn’t offer complimentary coffee like other Marriot hotels that we been to .

Love it

Clean and very close to our wedding venue!!! Close to retail and restaurants!!

Nice place. We enjoyed ourselves to the fullest

They did not want to honor my breakfast i bought through the app. They were very rude amd condescending, even after showing my booking. KP specifically was rude to me. After that employee said he would do his best to have it figured out. I checked with a second employee later in the day who said it was taken care of - when xhexk out morning comes and i have been charged by the hotel for the breakfast again. The same person that i verified with was working so i went to him and him and the other employee working couldnt figure out how to refund. He then, without saying anything, just started to help the person behind me. When he finished with them he came back to me and eventually figured it out. Very rude staff. The food/view/beds/rooms were great. Pool was very dirty. Overall rude interactions.

Love this hotel, staff is amazing. Hotel and rooms are clean and very nice.

Thanks

Very clean!!

This was our 2nd time staying here and we just love it. Everyone is so nice, the rooms are so clean, and its quiet.

Quite, clean room with comfortable beds.

We stayed two days to attend my niece’s wedding. Not just me we booked about 10 rooms. We didn’t get hot water on Friday but rest are good.