Sheraton McKinney Hotel

Fairly priced, elegant, clean, kind and helpful staff

Could do much better

The hotel is nice for a small town. You'll need a car to get around; Uber is very expensive. We were there for a wedding. The restaurant isn't very good, but it will do after a long flight. The restaurant servers are incredible. The front desk is short-staffed, and the service is limited, but the hotel is clean and comfortable, and our first-floor room had high ceilings. Overall, a great stay.

cost of breakfast is too high

Toilet in my room was acting up but it worked out

Beautiful clean and newer hotel. The beds were very comfortable and the staff was friendly. We stayed here for a wedding and everything was very comfortable.

It was just beautiful inside and out. It was all excellent.

It was just beautiful inside and out. It was all excellent.

From check in to check out. Great experience

Great. Clean. Nice.

Nice place

Excellent cleaning staff! They delivered everything I requested on the App, extra towels, toiletries etc. Nice to have extra cleaning service! Great experience all the way around!

Was great, my only issue was getting a discount for my military service.

Was great, my only issue was getting a discount for my military service.

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Everything was great

It’s a very good hotel and the bartenders there are excellent

Nicest place in that area

Breakfast was not included, the website was misleading. If I had known breakfast was not included i would have stayed somewhere else.

Font desk guy was a little rude about not having a physical card to pay with since I used a virtual card. Then tried to lecture me about the problem with using “booking” instead of Sheraton directly.

Font desk guy was a little rude about not having a physical card to pay with since I used a virtual card. Then tried to lecture me about the problem with using “booking” instead of Sheraton directly.

Beautiful bedroom Too far out from historic downtown

Beautiful bedroom Too far out from historic downtown

Great place to stay...

Service Bar/Restaurant Bathroom size and amenities Disappointed- vent in room had not been cleaned as it was black. Room service food tray was on floor in front of room next door for both days. Nice guy at desk but no name tag

Service Bar/Restaurant Bathroom size and amenities Disappointed- vent in room had not been cleaned as it was black. Room service food tray was on floor in front of room next door for both days. Nice guy at desk but no name tag

Great location and great staff!

exceptionally clean place Customer service amazing very safe area

Tony at the bar and restaurant was top notch. Always friendly and quick. He really elevated our expierience.

Great location. Comfortable beds. No free breakfast

Did not know we had to pay for breakfast even after the hotel clerk told me breakfast will be available. Though it was complimentary it and it cost my close to $60.00 for two people and I was not gourmet breakfast!

Great location. Comfortable beds. No free breakfast

I like everything the problem is I was staying two days and I expect my room to be clean every day. I don’t know by accident as soon as I come out I see a room service lady I personally could you please take care of my room she say yes if she doesn’t I go in the front desk supposed to kill them to clean my room but when I come back around 1 AM my room is not clean. I was pissed off. I call the front desk guy I mean so I run after 1 AM. He say he’s by himself. He cannot do anything not even give me a towel. I was very disappointed, but everything else the place is very clean when I came in at daytime, our lady work in the front desk she’s fantastic.

The staff was courteous, and the room is large and clean And very quiet I will come back again

Amazing room and staff. Our ac went out and it is 103° so me, the college kid and the dog, and we packed up and stayed at the hotel. We were blessed to have this beautiful hotel as our option to get into the AC. Staff was amazing. Clean and large room, very pet friendly. Thank you to everyone I encountered and Lucy, my dog, says thank you for welcoming her.

Clean room

Booked a King but was told “booking” does not guarantee a certain bed. We’ve stayed here dozens and dozens of times over the years and never had a problem until now. Husband is 6’2” and a full bed just isn’t satisfactory, especially when paying for a cert

Great stay!

Phones didn’t work but overall the room was clean/the building is older in age but decently maintained. House cleaning staff were great.

Great stay

We did not really use anything at the hotel, however it’s sad that a bottle of water in the room was $6. I was also shocked that there wasn’t a charging station at the hotel for electric cars. The hotel was ok but not up to the Sheraton name that once dominated hotels.

The stag was great and checking was easy. Our room was terrific. The only real issue was the shower door. It opened to the inside of the shower so you had to shimmy past it to get in the shower.

My bed was a bit uncomfortable

Location is right next a major road. Traffic noise is very loud, especially when in the pool.

My bed was a bit uncomfortable

The staff were professional and friendly. The room was crisp, clean, and comfortable. I appreciated the wine refrigerator to keep my beverages and leftovers cold. The hotel had an executive feel and nice bar for relaxation and light dinner. I didn’t use the dining room or pool. This hotel was very close to the hospital which was very convenient for me. Would highly recommend this hotel.

Location and convenient breakfast buffet. They were painting and you could smell It even though they were ventilating with fans.

Location and convenient breakfast buffet. They were painting and you could smell It even though they were ventilating with fans.

Clean, great service, and nice hotel all around. No compliants at all with my stay.

Mattress was firm, very good.

Very nice facility! Our room was clean and inviting. Everything even smelled clean. All the employees were polite and knowledgeable. We enjoyed our stay.

This hotel is amazing. It is a 4 star hotel but you feel that you are in a 5 star. I definitively will be back soon.

Staff was great. Hotel is a little bit older, but still very well kept.

Very clean with a professional staff

We left our room at 12:30pm and removed the privacy tag. Our room was not cleaned when we returned that evening.

Great customer service and atmosphere was nice

Quick check in, lovely rooms, great water pressure in the shower.

From the very first night, I began waking up with severe allergies, skin irritation, and rashes after sleeping in the bed. By the end of the stay, I had broken out into hives multiple times each morning and night. The condition of the room and bedding appeared poorly maintained and unclean, which made the situation even worse. For a Sheraton property, I expected a much higher standard of cleanliness and guest care. Instead of being able to enjoy the wedding weekend, I spent much of the trip uncomfortable and dealing with allergic reactions. I hope management takes cleanliness and room inspections more seriously moving forward so future guests do not experience the same issue.

Everything about this property was perfect for our stay as our grandson was born and had to stay in the hospital several days. Would like to say a special thanks to Kassra at the front desk for being so helpful and for keeping our little guy in his prayers. Also a shout out to Chris, Austin and Reece in the Sweetwater Bar, they were also amazing! We will definitely be back!!

My wife fell in front of the reception because someone had dropped chocolate - staff didn’t clean up what’ was in front of them till someone got hurt, minimal empathy to help , follow up .

Such a friendly check-in person, it was refreshing someone actually saying good morning or goodnight.

Breakfast menu was limited but hotel was very clean.

Very clean, well maintained property, friendly staff. Stay her often when in McKinney.

Large room. Great beds. Wine fridge nice touch. Plenty of seating.

Our bed was dirty. We didn’t notice till after we left and came back.

We stayed two nights in a Jr. Suite, and it was lovely. Spacious and quiet, even though we were close to the elevator. We were pleased overall with our stay and also added on the breakfast buffet which was nice.

Great place, very accommodating. Bartenders are fantastic (give them a raise) they both went over and beyond.

Check in was super simple. Room was clean and the bed was very comfortable. I love fluffy pillows. Coffee was good and super easy stay. Very happy.

Great location. Excellent room, bar in the facility. Self park is easy.

The bar was great for visiting with friends. Clean and lots of room.

My daughter and I had dinner at the bar on Monday, 3/16. We were there from just after our check in (probably 7:30-8:00 pm) until after 10:00 pm. We had a very emotionally, physically, and mentally draining 10 days in McKinney and needed a break. For the time we spent at the bar, enjoying cocktails, wine, and dinner (the wings were fabulous!!!), Chris and Austin treated us like family members, allowing us an escape from a reality we never thought we would be dealing with. We would like to thank these two for the conversation and laughter. It was a much needed respite. We are truly grateful. Chris and Austin had no idea what we had been through, but delivered exactly what was needed in the moment!

Only regret is we stayed only one night!

We stayed in the suite which was large and comfortable. We enjoyed the extra space in the bathroom.

Excellent property

Clean room, wonderful staff

The entire hotel has no hot water.

Excellent besides no hot water. I was told in advance and elected to stay and not go elsewhere. Everything else was perfect!

Great

Very good

Clean room, huge walk in shower, friendly staff

My husband and I had a very peaceful stay. The staff were incredibly kind and courteous. The hotel is very convenient and the snack bar came in handy, as we had forgotten to get drinks and snacks on our way back to the hotel. The room was also very tidy. We highly recommend this location and we will absolutely be back for our next trip!

Room and bar were very nice

Excellent

My room was clean and quiet. It was an easy process. I was interested in trying their breakfast until I saw the price tag. I was aware from the beginning it was a separate purchase. However, if a bowl of Lucky Charms cost $7 then that tells me the other options are probably priced way too high for the quality being offered.

Great!

Everyone was very courteous and the facility was nice. The rooms in particular though needed some improvement. There wasn't sufficient water pressure and, of the five nights, we only had hot water on two days. The other days, the shower water was just warm. Also, Expedia lists the breakfast fee as $15, it's $20. May not seem a lot but for three each day, it adds up.

Clean room, free slippers, free robe, nice shower, good breakfast

Staff was extremely helpful and courteous, room was spotless, hotel was beautiful. Wish complimentary breakfast was included but that is my only complaint.

Very clean and comfortable

Great hotel

Was blessed with a breakfast and access to member floor. We are going to become members of The Bonvoy.

Clean room kind staff. Beautifully decorated for Christmas!

Good service room clean 5 star

Always clean and staff is courteous

The whole stay was very pleasant. Staff was very friendly and helpful. Room was clean and spacious.

Great, Customer Service, Clean and Great Restaurant

Good location. Easy to get to. Easy self parking. Comfortable room.

Nice and beautiful hotel surrounded by restaurants

Clean and polite although room locks were troublesome at times

Very clean!

None

Bathroom was dirty, sheets smelled funny. I arrived late and check out early.

Very friendly staff. Clean. Spacious. Great breakfast and coffee. Not your typical travel motel. Much better and more comfortable.

Clean and quiet property

Great experience! Glad I stayed here, convenient, clean, and close to all of my meetings.

Great and consistent

Friendly staff and cleanliness

Hote staff was awesome

Room is nice, but a lot of small things that went wrong made me rate as a three instead of higher.

Excellent

Hotel staff are nice especially hostess at breakfast. But overall they need better maintenance.

Very nice Hotel, great location, easy access to the freeway, staff was excellent and accommodations were fantastic.

Sweet

Good

Absolutely amazing!!! My sister and I truly enjoyed our stay! Comfortable bedding! Wonderful toiletries provided!!! Staff were incredibly helpful and nice!!! I added the breakfast for 2 to the room and it did not disappoint!!! We would definitely stay here again!!!

Great

Great stay! Clean, spacious, smelled great I the lobby. Loved that it was pet friendly

Great hotel we will be back

Great property.