La Quinta Inn & Suites by Wyndham McKinney

Comfortable bed, clean, worn, peeling paint in bathroom, freezer frozen, coffee pods missing, needs repair, elevator broken, staff nice, breakfast ordinary, weights missing from workout area

Friendly and helpful staff, room was spacious and bed confortable. Lots of safe parking. Breakfast included the regular stuff plus eggs and sausage. Seattle Best coffee

The front staff not very friendly I asked for standard items that they didn’t have and the breakfast not so great could’ve done better

Roaches and dead crickets. Everything is old and not cleaned. Stay away, they won’t refund you!

The staff was nice and helpful. We really appreciated the hotel being pet friendly. The accommodations may be a little outdated, but were clean. We enjoyed our stay especially for the price.

Very poor

It was a good place and it was clean

Everything was great staff clean rooms nice grab and go breakfast very accommodating for my dog my room was on the thrid floor and the transfer me to the first floor.

good service

Good enough for short 2/3 day stay. If you plan on using the hotel amenities and staying in your room often then I’d suggest another place to stay.

Nothing Visible damage to the walls. Not clean there was something sticky next to the mini fridge and a hair in the bathtub.

Good

Very dirty

Good

The beds were comfortable. Nothing too bad, just bubbling of the wall in the restroom by the shower. Maybe needing some remodeling. There also wasn’t too many options for hot breakfast.

The beds were comfortable. Nothing too bad, just bubbling of the wall in the restroom by the shower. Maybe needing some remodeling. There also wasn’t too many options for hot breakfast.

Very badly maintained property. Parking was fine. Room was very basic. Out of three night stay the first morning no one came to clean room put fresh towels.

Staff

The room we stayed in had a terrible smell!! The sheets didn't smell clean. The hallway smelled like incense, so disguisting. There were no trash cans in our room. The bathtub was peeling. The breakfast was terrible not a wide variety to choose from. Will not ever use in future!

Location was great! Staff was very helpful. Check in lady was very cheerful and welcoming. We were put on the pet floor..... which was the 2nd floor. The room smelled like pet.... had we been told this was the case I would've booked a different Hotel.

Location was great! Staff was very helpful. Check in lady was very cheerful and welcoming. We were put on the pet floor..... which was the 2nd floor. The room smelled like pet.... had we been told this was the case I would've booked a different Hotel.

Great, clean place to stay! We stayed for a baseball tournament and it was perfect for our family. Breakfast buffet was delicious!

It is decent place to stay for short travel

N

Bad

The hotel room was clean and spacious and well worth the money. The breakfast was also good with hot and cold options. The hotel let itself down on the decor, many places the finish was badly worn and showed worse due to the dark paint style. We also heard a very loud family argument during the night from (we think) above on the 4th floor which woke us. There was also loud music being played for hours from a parked truck in the carpark with a group on men hanging around. With change, not costing a lot, this could be a really nice hotel.

They took my money,! Very unprofessional, do not book here

Exceptional

The bed was very comfortable. I slept very well.

Bad

Easy on/off highway. Friendly staff. Good value. Good hot breakfast. N/A

Easy on/off highway. Friendly staff. Good value. Good hot breakfast. N/A

.

Exceptional

I honestly don’t know how this place is even in business. It’s filthy, falling apart and completely outdated. There were several bugs we found in our room. The beds don’t even have regular standard size pillows. But, a few pillows that are the size of throw pillows you keep on your couch. Please, save your money! We were so thankful we were only staying one night and leaving first thing in the morning. I can’t warn you enough, don’t spend your money here. I wish I hadn’t!

Most of the lights and stands are rusted.

Staff is good and polite you just have to get their attention as they tend to be busy. Heads up breakfast has no waffles lol. Clean hotel. King size bed was really hard though made up for it with lots of pillows. Overall good stay would stay again.

I checked in and was immediately hit by an overwhelming, stomach-turning smell of raw sewage coming from the plumbing. The room was completely run down, filthy, and felt worse than a cheap, neglected motel. The environment is an absolute health hazard and entirely uninhabitable. Avoid this place at all costs.

Front desk and the bed Kinda written

Front desk and the bed Kinda written

Exceptional

Our room’s lamp was missing a bulb, clock broken, carpet wet under ac, had to get new key 3 times, remote didn’t work and person at desk was never there. Not when we checked in or left. Hotel needs some attention for the price

The breakfast was ok and tasty. If you needed to buy bottled water it was $5.00 a bottle, however, thet did have a container of ice water to drink. Overall this was the worst La Quinta I stayed at. Never again...

Ok place to stay. It worked and was convenient for the event I was attending. It was in a safe area but the property was on the shabby side.

Overall, it was fine. You get what you pay for. We had an issue with big grasshoppers in our room and a broken outlet/lamp. Probably would not stay here again.

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Not clean

Very good place to stay

Negative. The elevators and structure, the rooms looks deteriorated, The rooms need maintenance, they were not clean, they had dust! I found hair on the bed/room that they had just have me! It was dusty, you could tell nobody had cleaned it properly, the toilet(when you flushed, a huge amount of water would come out as if the bathroom was about to get clogged and spilled water, the bathtub was old and the ceiling in the bathroom had literally holes! I asked to get a cleaner room, they switched and gave me one but it was the same thing, they gave me new bed sheets that I had to change myself! At breakfast, they didn't have a variety of food, I asked for a waffle or pancakes and they said the machine broke and they didn't have another one! This is the first time I literally hear this at a hotel! To be honest, Because I had already paid, I didn't leave but I am not reserving at this location again.

The whole hotel needs updating. The hallway carpet is old needs replacing, has a lot of stains. The room carpet is the same, needs replacing, stains and worn out. The tub has been refinished and is peeling. Everything feels dirty. We have stayed here several times and this is the worse it has been.

very dirty in hallways and elevators. dirty, stained pillows on bed. breakfast was not good, not even worth it.

The manager was awesome! Always friendly and accommodating. The front desk staff were lovely! All very helpful and friendly. The cleaning staff was also very helpful and friendly. They gave me clean towels and trash bags upon request as I had a Do Not Disturb sign for 7 days. I just traded my used ones for the clean ones. It would have been lovely to have moisturizing lotion as I forgot to bring mine but everything was what I expected from a La Quinta which is why I booked my entire trip at La Quinta. From NM to Florida! Thank you! I’ll be a returning customer for sure!

Regret staying at this hotel, housekeeping every other day, breakfast sucks, dirty hotel, blinds don't work, complete disaster!

The room was okay. However, we found that they did not leave enough towels and wash clothes for the two nights we were book. We had to hunt down additional. The tub needs to be resurfaced badly. A roach ran across my face on Sunday morning, my husband found and killed it and a baby roach. The next day, while packing up, a spotted another roach. GROSS. When I shared with the manager, she so nonchalantly said "sorry about that" and left it. Not, oh my goodness, what can I do to assist you, move you or discount your stay. She just so easily disregarded me. The cart was falling apart and it was the only one to use. We struggled to get it through the hall and into the escalator. I WILL NOT EVER STAY HERE AGAIN. What a disappointment on my daughter's wedding day.

Also when I checked in, I asked the desk staff if there were any fast food restaurants nearby because I’m not familiar with the area, and his reply was, “I don’t know I’m not from here.”

Good one day stay

Finally, kudos to the staff. They were incredibly helpful and friendly! We would definitely consider staying here again.

A good enough place to stay for the night. The breakfast was okay, but good enough. The pool was closed for maintenance, so we didn't use. The carpet looked used can could use a refresher in a few more years.

Rooms were not cleaned well. The ac unit puts out musty smells. The staff was friendly.

The elevator needs to be updated and upgraded. It sounds n feels like it will stop and trap a person at anytime. It’s creepy!!!

Good for overnight stay. Very good staff

I love this hotel, we enjoyed our stay.

Add waffles and potatoes to the breakfast choices. Still tasty!

Room smelled like mold, cockroaches on the walls and in the beds. Tub has rust all over it. Door is misaligned so can see 1/8” crack on bottom seeing light from hallway. Didn’t even unpack my bags, turned around and went to a nearby hotel. Asked for a refund (booked two nights) and was told that the room was already charged. They can give me another, cleaner room, but after 6 hrs of driving, did not want to deal with that (it was 12am and my daughter was tired). Booked another hotel close by that was 1000% cleaner with no bugs. Should have read the reviews left about this property before booking. Last time at this chain.

There was roaches coming out refrigerator cabinet and the room smells moldy

The staff was very friendly and the breakfast were ok but they ran out of soap in the rooms and they didn’t clean or maintain our rooms the hallway smelled like humid and we needed fresh towels and soap to take a shower and they only gave us shampoo and conditioners. The pool was dirty too,

Overall, my stay was just okay. Unfortunately, there were a couple of issues with the room that significantly impacted my comfort. The air conditioning did not work properly and the room remained warmer than expected, making it difficult to get comfortable and sleep well. The refrigerator also was not working, which was inconvenient, especially for keeping drinks and other items cold during the stay. The hotel itself has potential, but I would have expected the basic room amenities to be in proper working order. Hopefully, these issues can be addressed, as a comfortable room and functioning A/C and refrigerator are important parts of the overall guest experience, especially in Texas during the summer.

Our room was not clean, we found a cockroach behind our bed dead already, breakfast was not great. Had to request to be moved to another room. Would not recommend staying here.

The property was in very bad condition. The carpet in the hallway was stained and dirty. The carpet in my room was stained and in an area by the TV stand the carpet had area that the fibers were gone completely. The luggage cart was coming apart. Only good thong was that the bed was comfortable.

Review the picture

Good job

A great place to stay.

The place overall needs to be updated and re-painted. It was not clean either. All around elevators were flaking paint and dirt. Rooms had buildup dirt around electricity plugs and bathrooms. Coffee pot was broken and plugs did not work. Will NEVER stay there again. :(

Great stay! Quiet room and spacious.

Breakfast ended at 9am. We were down there 20 minutes before breakfast ended. The person maintaining the breakfast / clean up didn’t even bother to ask us if there was anything else we needed before cleaning everything up. We felt very uncomfortable and unwelcome. We get back up to our room and our key card does not work. We have to go back down stairs to get it fixed. The rooms had chips and cracks in the wall. Just did not seem like it was maintained.

The hotel was pleasant. Remodeling or updating the carpets in the hallway would go a long way to freshen the place.

Hotel is clean - just needs a little TLC. Was comfortable but definitely needs some touch ups that would elevate it. If you are looking for a place to stay and be comfortable this is your place.

Property is a very good value but need remodeling. Rooms smell humid and you can hear footsteps at all hours of the day and night.

Not so good. Paint peeling on the inside of the tub. TV remote wasn’t working and falling apart. Staff member changed battery but still didn’t work. Staff member stated nothing else can be done. Management didn’t suggest switching rooms. I had to requested to change rooms. Also found a dead roach on the floor next to the night stand. Rooms have a stale smell. Hotel is showing its age.

Staff

Front desk staff very professional and friendly. Lobby photos on site false. Hotel old and ran down but clean. I wouldn’t suggest for a single female but it was safe but loud in the hallways. Air conditioning made a knocking noise all night. Lobby furniture was dirty and stained. Lady making breakfast very friendly and helpful. Parking lot was packed and some rooms had curtain rods broken and hanging from street view. But I had paid in advance so I was stuck. Bed was comfortable and clean NO BED BUGS IN MY ROOM. IT was good for a low price hotel.

The said daily house cleaning service, but they skipped our room for three days, even after mentioning the first morning the first day.

Would be nice to have a TV in the front area, not just in the bedroom area.

Staff was amazing, the bed was one of the best hotel beds I have ever stayed in.

The carpets are very dirty. The room smelled verymusty and moldy. The bsth tub was rusty.

Old and dirty

Some staff are more helpful than others.

Bed bugs in room, got bitten many times. I didn’t know what it was until later. In Google Maps people have reviews about it. Expedia should not recommend this hotel. This is the worst I have ever stayed in

Front desk person was extremely friendly and welcoming.

I enjoy my stay here every time I'm in TX. I really love this hotel just better breakfast options.

Staff was great and so helpful, but we had to swap rooms due to the first room having a horrible smell and the bedding was still wet and smelled sour (like it had got left in the washer and not swapped over). And we seen several roaches in our room.

Bed was very uncomfortable, the shelves was very dusty in the restroom. The dresser was broken and didn’t feel clean in the room. I will never stay here again.

Not worth the time. Paper thin walls. Chipped and broken furniture.

I would not recommend this hotel the room smelled moldy and mildew. The staff was unhelpful nor do they respond to a customer. I would not recommend this place.

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Nice staff. Clean room ; however, several piles of dog excrement outside - guests’ fault but still there for several days. Sink drain stopper not connected. I needed to go under sink to manually push stopper up or down. One nightstand by king bed which set the only table or floor lamp for the entire room which included none on table or by pull-out sofa. Breakfast was so-so. No expected waffle maker.

I did enjoy the breakfast it was great. The room was clean & spacious. No problem with parking. The only thing was the pool was small & hot spa didn't work. Overall, the staff was very friendly.

Roaches. Half eaten food under the bed. Disgusting. Talked with staff (the manager not on duty at time of check in) said it was a known issue but nothing was being done. Could not refund until a manager showed up the next day so I had to go back and wait for the manager.

They sold the toothpaste which was supposed to be free.

This is the worse stay I ever had at a hotel.

The front desk lady was very nice and customer service oriented. When you walk in the front door the entire area and sidewalks are covered with bird poop so no avoiding it and trashcan was overflowing. On the way to walk to your room the hallways smell very dingy and dirty. The room door did not fit the frame so there was a gap for lower half of door and made it look like if someone tried, they could get in very easily, The workout machines did not work, sign on door would have been nice. Would not recommend or stay again.

The hallways stunk like mildew, and the window blinds were cut in half and held together by a clip. The showers and toilets were old, and we had to beg for toilet paper everyday.

The pool is so small. But the staff was great. We stayed for baseball tournament, and location was perfect, just about 30 mins to all ballparks. This is the 2nd year thst I came for same tournament and both times stayed here. Mostly cause the staff was so nice.

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The property is in need of upkeep. Missing door knobs . Broken lamps. Missing trash cans . Damaged drywall. The hot tub was broken. The pool needed cleaning. The breakfast was bare minimum. The staff was helpful but not anything like it is posted on here.

Rooms were clean and staff was courteous! Hotel location was very accessible to food accommodations and venue location.

When we checked into our first room on the 4th floor, there were roaches on the floor, the bed was dirty, and the bathtub was peeling and rusted. I immediately requested to be moved to another room. The second room wasn’t much better. There was a puddle of water under the air conditioner, and the glass closet door was off its hinges. I asked at least five times for someone to fix both issues, but nothing was done other than being handed a towel to place under the leaking AC. Eventually, a front desk employee came with a pair of pliers to try to fix the closet door. The repair didn’t work, and the glass door ended up falling and hitting my son’s head. I removed the door myself and leaned it against the wall to prevent it from falling again. During our six-night stay, housekeeping only serviced our room twice. We constantly had to ask for clean towels, and when I approached a housekeeper in the hallway, she told me to go to the front desk instead of helping. We ended up taking out our own trash, tracking down our own towels, and handling room maintenance ourselves. I do want to say that the front desk staff were friendly and did their best to help. Unfortunately, the housekeeping staff were rude and unhelpful, and the condition of the hotel itself is unacceptable. The rooms are in desperate need of renovation and better maintenance. Based on our experience, I would not stay here again.

The hotel was dirty from the lobby to the room.Me and my family could not even stay the night was way too afraid of what was on the mattress. Stay somewhere else.

Stayed on the fourth floor, carpet in hallway and the room needs to be replaced. The lamp shade was broken and the bathroom seemed a little dusty.

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Very dirty and run down checked out shortly after seeing the room.

We really enjoyed the location. There were alot of nice restaurants around the area. Room was clean.

While the facility did need some maintenance and upkeep overall it was very clean. You can tell those who work there take pride in how they run the facility. And the people were all very nice and welcoming!!

Nice for a one night stay, well kept and quiet

Hotel is in very bad shape and run down. Definitely would not stay there again. Also, room above us was very noisy. We complained multiple times but nothing was done about it. Horrible experience. Do not stay here!

Unfortunately the place was not as advertise. We got a lower grade room for the pool and the pool was dirty. That Jacuzzi water was a different color. Also, there was a few different insects in our room one on the bed one in the bathroom. The paint was peeling up in the bathtub and when we got there, there was only one towel. The breakfast was OK. It would be nice if it’s switched. It was eggs and sausage every day it’s kind of repetitive.

Very old and not kept well . The staff was always revolving between shifts . Dirty linens and bare minimum low quality toiletries. The breakfast was with no choice same everyday with 2 items and breads. Would not recommend.

Is good stay, just need an update on lights at the rooms whit plugs whit USB's for phines, most hotels have that by now. Tks.

The room was clean but dated. The couch was terrible no support. No TV in living room. I had a 1 bedroom suite. Cable was constantly off and internet was terrible. Sorry to say but I expected better just looking at pictures.

Good