Holiday Inn & Suites McKinney - N Allen by IHG

Amazing room! Very clean and updated

Everything was great

Everything was 5 star.

ood

Exceptional

We booked and prepaid a room for two adults and two children. Three days before arrival, I sent a message through the Expedia app confirming our arrival and providing the names of my spouse and children. As I had not received a response, I called the hotel on the day of arrival to confirm they had received the information and to advise of our late check-in. I was told that everything was in order. After traveling all day, we arrived at approximately midnight and were informed that our reservation had been cancelled earlier that afternoon. The room had been fully prepaid, and our reservation had been reconfirmed by phone that same day. We were also told that the hotel was fully booked and could not accommodate our family. We were very disappointed that no alternative accommodation was offered and that communication with the hotel was even difficult while Expedia was attempting to assist us. As a result, our family of four had to find lodging late at night after a full day of travel. Based on this experience, I was extremely dissatisfied with the reservation management and customer service provided by the property.

The property could be nice if there was attention to details My first clue that this was not going to be a good experience was the way we were greeted at check in. No “hello”, no “Welcome”, no smile. The TV did not work properly and we were told it was the cable providers problem so there was nothing they could do; the toilet continually stopped flushing; the duvet cover was dirty; coffee condiments packets were opened, A/C could not keep the room cool enough to sleep through the night. Very unsatisfactory condition of a Holiday Inn. In the cafe/bar, the refrigerated case was very dirty with food bits left all over the empty case. For two days, the case was never cleaned. Our complaints were left unanswered. I requested a partial refund from corporate but they never returned my call . Stay away from this Holiday Inn if you are expecting a nice place to stay.

The property could be nice if there was attention to details My first clue that this was not going to be a good experience was the way we were greeted at check in. No “hello”, no “Welcome”, no smile. The TV did not work properly and we were told it was the cable providers problem so there was nothing they could do; the toilet continually stopped flushing; the duvet cover was dirty; coffee condiments packets were opened, A/C could not keep the room cool enough to sleep through the night. Very unsatisfactory condition of a Holiday Inn. In the cafe/bar, the refrigerated case was very dirty with food bits left all over the empty case. For two days, the case was never cleaned. Our complaints were left unanswered. I requested a partial refund from corporate but they never returned my call . Stay away from this Holiday Inn if you are expecting a nice place to stay.

1. My key card barely worked. Not sure what the deal was, but I would sit and swipe it, and after 15 swipes, it would work. 2. The breakfast wasn't included, but it wasn't expensive either.

Clean property, well maintained and well-managed. very nice stay

We tried to check in late, but were told that our reservation had been canceled and the room had already been given to someone else. The staff was not helpful and simply told us to contact Expedia. We were left stranded at 2:00 a.m. with nowhere to go.

V

It’s a good stay. Suite this time had no silverware and the fridge was leaning back in the cabinet.

‘

Overall good place to stay

Location to restaurants Hallway smelled, bed uncomfortable, outdated cramped

Location to restaurants Hallway smelled, bed uncomfortable, outdated cramped

Staff were very helpful.

Staff were very helpful.

The only problem was some loud, drunken guests intermittently running through the halls well into the early hours of Sunday morning, but that's not on the hotel. A friend staying on another floor heard nothing.

The rooms were nice. The hot breakfast was an up-charge(10.81). Had our fill. The bar was closed and so was the evening kitchen menu. Pool was nice indoor size.

Stay ! Clean rooms and comfy beds

Great staff, clean, quiet, great bed. Pillows are soft. Breakfast is very standard.

Yes very beautiful Customer service is super and great

Yes very beautiful Customer service is super and great

Dislikes: Parking lot had an 18 wheeler with trailer parked in the back taking up over 80' of parking, additional heavy trucks with trailers taking up a huge amount of parking spaces. This means the parking for regular customers is packed and may not have a slot if you come in after 9:00 pm. All the room lights are dim and was not able to see to shave in the bathroom. The shower knob was not attached correctly to the faucet and would come off. The shower hand wand was not working and didn't see a way to turn in on. The staff said it had a knob to turn it on but didn't find one.

Very professional staff. Clean room. Great atmosphere. I would definitely recommend

Breakfast

☹️ Breakfast

The breakfast staff were kind and generous. Thank you so much.

Great! Would stay again!

The first impression was "this place smells so good, feels like home" Clean room, enough packing spaces, helpful management team, really nice maids 👍, excellent location. The breakfast was great we enjoyed.

Property was great! The only thing that was inconvenient was that the key cards wouldn’t unlock surrounding entrances of the building. Entry was only allowed at main entrance. Key cards would also stop working after a certain amount of hours. It was frustrating going all the way to your floor and going all the way down cause the key cards wouldn’t unlock would deactivate

I stayed there twice in a week. The first room looked new whereas the second room looked very dated but clean. I was disappointed about that. The breakfast was not worth the price I paid. Not even for the coffee. The lady overseeing breakfast was busy talking to a friend and obviously distracted. She was clearly not working or refilling anything. Please change your morning pastry offering. Those things are tasteless and feel like glue in your mouth.

Whole hotel was very clean and bright!

Power went out for 5 hours my first night - staff did the best they could but mgmt refused to reimburse any of the stay.

The breakfast choices were amazing! I have dietary restrictions, and was able to have enough to eat. Whatever the scent is that is used to clean was a little strong smelling. I survived, but didn't enjoy it.

The breakfast choices were amazing! I have dietary restrictions, and was able to have enough to eat. Whatever the scent is that is used to clean was a little strong smelling. I survived, but didn't enjoy it.

Room was fine, breakfast was NOT included. At the bathroom sink, the two choices of dispensers was body lotion and shampoo? Hand soap or body wash would have been nice instead of shampoo?

Will Def stay here again when I'm passing thru

The hotel appeared to be under construction, yet there was little evidence that appropriate measures had been taken to maintain cleanliness or minimize the impact on guests. The property was noticeably dirty, both inside and out. Upon check-in, my initial room was in poor condition. It had a strong, unpleasant odor that appeared to be masked by a wall-plug air freshener, suggesting the issue was already known. The bathroom walls were visibly dirty, and the overall room cleanliness fell well below basic hospitality standards. I was moved to a second room, which fortunately did not have the same odor, but it was also not clean. What was most concerning was the lack of consistent housekeeping. The same dirt and debris remained in the exact locations for multiple days, indicating that routine cleaning was either not occurring or was being performed inadequately. Even the elevators showed no evidence of daily cleaning. Our group had multiple rooms reserved, and nearly every room experienced significant issues. One room had no functioning air conditioning. Rather than providing a suitable solution or alternate accommodation, staff ran an extension cord from a neighboring room in an attempt to power a portable cooling unit. Similar extension cords were visible throughout my floor, creating an appearance of improvised repairs and raising concerns about both safety and propert

Love the bar downstairs. Hotel was n8ce and quiet.

The honesty fairness of the MANAGEMENT Everything was great - we got sick with the explosive diarrhea virus in the morning that we were supposed to check in. The hotel and Booking.com were able to work it out that are fees were all refunded. Appreciate it more than we can ever say. We’ll definitely come back.

Black, everything about the property, including the breakfast the bar the room. Property was great all the way around. Would’ve locked an outdoor pool.

The honesty fairness of the MANAGEMENT Everything was great - we got sick with the explosive diarrhea virus in the morning that we were supposed to check in. The hotel and Booking.com were able to work it out that are fees were all refunded. Appreciate it more than we can ever say. We’ll definitely come back.

Black, everything about the property, including the breakfast the bar the room. Property was great all the way around. Would’ve locked an outdoor pool.

Exceptional

I stayed one night but plan to come back very soon. Very relaxing place to stay and many restaurants nearby.

The cold shower and weird coffee assortment in the room

The cold shower and weird coffee assortment in the room

it was a good place to spend the night. big comfortable room, seems like it could have been much better, but the price was right. no clue why they had nozzles in the rear of the shower with no way to turn them in and the ceiling fans were on very high with no way to reach them to slow them down a bit

The pool is indoor - it smelled horrible, the room was just as hot as outside no air conditioning-I’m sure it’s mold! I couldn’t stay I went next door to the Tru Hilton!

Staff was very courteous and helpful. Very quiet neighborhood. Convenient to stores and restaurants. Hot breakfast. Clean comfortable room.

We were very pleased with the hotel room and the hotel

Clean room. Didn't use the amenities. Checked in late and left early the next morning.

I had a wonderful experience at Holiday Inn 3220 Craig Drive! Ms. India (front desk clerk) provided exceptional service. I was outside with family members in the Texas heat and she notice we was out there sweating and she brought us water. I have never been to a hotel where the front desk clerk pay attention to guests that well. I give this location a 5 hands down.

Nice clean room. Friendly staff

Good stay

The rooms were excellent ! India m. At front the desk was unbelievable & professional!. The bartender John was the best ! The breakfast was excellent ! Holiday inn keep rocking 👍👍👍👊👊👊🙏🙏

Thumbs up

Tttt

Great price and very clean.

Baseboards in bathroom were partially missing, bath tub plug would not close or move, was stuck open. Room was not really super clean, found a previous patrons sock between night stand and wall. Air Conditioner wouldn’t stay on overnight making it hot.

Clean room and friendly staff

The TV in my room had a serious problem with the image quality. I asked the front desk person to have that taken care of, but nothing was done until I asked again the next day, when a different person had it done in 30 min.

Nice clean room and hel

The staff was very helpful and nice.

Clean.

Needs to be updated room was very run down

The staff was great,

Breakfast menu was fresh. Staff was helpful. The room was clean but smelled very weird and even the fitness center had an awful odor. The TV in my hotel room had a perpetual blue screen tint and was nearly unwatchable.

My only complaint is that I requested a room on an either floor 1 or 4 and got neither.

Good hotel, good service and good location

Clean, easy check in, room was great

Great stay, was clean.

Room was great, spacious, and clean. The housekeeping staff (especially Isabella) was superb and very friendly. The front desk staff was not great. Whenever we had questions or asked for items for our room, it was either answered with an attitude or a roll of the eye. The pool was freezing and apparently we were supposed to tell the staff 4 hours prior that we wanted to use it so it would be warm enough to use. The key cards do not work properly for the pool or fitness center. There's a little trick you have to do to make the key card work to get into the pool. Overall it was an okay stay. Definitely do not plan on staying there again.

Clean room, no complaints.

Good breakfast, c

Hot rooms

Excelente servício

The staff was polite and professional. Breafast was fresh and had good variety.

It was very nice but not having free breakfast was not. The internet did not work good. On the second day we only got one fresh towel.

Breakfast was nice.

Room was bad door locks were broken walls in bathroom were rotting

All good but valet a little vague when you’re trying to get in and out

Parking was good

We have stayed at this location many times - it is clean but needs attention - the floors are sloping, which is concerning. This is not the first time we have been in a room where the floors slope. All in all good place, clean. Just needs some upkeep attention. The bar is pretty

Great!

Staff was amazing!

Staff was friendly and very accommodating.

Excellent Staff, good breakfast, clean pool & very clean room.

👍

Shower had mold in it. Lots of stains on the rug by the chair. We waited at least 10 minutes for someone to show up to check us in. Breakfast lady was rude and the food served was less than desirable.

My stay was good

Couldn't go, the whole city was iced in and closed down. Could not get a refund, could not change dates without a large fee.

Room was very clean and the service was great!!

This is the first Holiday Inn Express that we have stayed at that didn't include breakfast. There was an option to purchase at a discount through the app (2for $11.) It is $10 per person if purchased on site. Room was clean and comfortable. About what you'd expect..

Hotel was in a nice area and the room was big. I also like the bathroom having a standing shower

They didn't give me a receipt when I checked out; my Expedia receipt doesn't match what this hotel actually charged my card. I called the hotel at 11:30 AM, but they don't feel like answering the phone at that time. They don't have voicemail. The phone just rings and finally hangs up. Does anybody even work there? It should not be this complicated just to get a receipt!

Clean room, friendly and quick staff

I have friends who live in McKinney and when they have a party/event, I will stay at this hotel instead of driving back to Fort Worth. All my stays have been excellent.

Room wasn’t clean upon arriving, sink wasn’t draining properly. When addressed didn’t recieve proper solutions

Heater worked to our satisfaction. Friday breakfast was ok.. not great. We ate eggs. English muffin. Bacon. Coffee. Apple juice. We did arrive breakfast at 915.. my fault late.

They didn't honor reservations

Room is very clean and front desk staff she is very nice, kind and patient

Easy check in and hospitality was great. Everyone we encountered was super nice.

yes it was great

The staff was great

I was disappointed with our room I booked through Expedia. The hvac unit in the room was making the carpet wet so my husband went to call the front desk but our phone in the room didn’t work. He called the front desk from his cellphone. The toilet was continuously running. I find it hard to believe that no one that stayed in this room prior to us did not notify the front desk of all the issues.

not clean: a lot of mold and mildew in the grout of the shower in 311. we moved to 211. still not acceptable. otherwise room ok but nothing special.

Nice clean room, property and breakfast was wonderful. Checking in and out was easy and staff was very friendly. Property was very close to the soccer fields our grandson’s soccer team played at and also close to Lots of great eating places.

Room was clean and very comfortable.

The room and building were in good condition but the ice machine was dirty. I drank melted ice cubes and was deathly ill for two days. The health department should make them clean the toxic bio-film from the dirty machine that makes toxic ice. I know it was the ice because only I drank it and only I was deathly ill. Definitely a horror story. I hope they clean the carpets better than their machine. Breakfast was dried eggs, not real. But bed was great. So goods and bads here.

The front desk lady was amazing but the breakfast lady was mean Besides the flying ROACHES in my room the awful breakfast IT WAS OK

Very clean and comfortable

I don’t expect a pristine room at some of the more affordable places. I do not expect, however, for mold in the shower grout, some unidentifiable (because I was not going to inspect too closely) gunk on the door jam, or for the drawer in the kitchenette to contain so many to-go condiments that the drawer stank like a fast food restaurant upon opening. There some cosmetic issues, but once I found the mold everything else took a back seat. The room served it purpose. But I will have to budget smarter next time around to avoid this situation again

Everybody was nice breakfast not free but very delicious free parking

Rooms were ok..not holiday inn standard.

Friendly & efficient Check In staff. Spotless room!

Great rooms