Holiday Inn Express & Suites McKinney - Frisco East by IHG

The room is smell and sheet was not clean. Price is a little lower than other hotel but next time would rather pay a little more to the other hotel and hope for better and cleaner hotel. Overall it is 2 stars hotel.

At check-in, Janet was extremely positive and kind.

The bed was so comfortable and the pillows were excellent.

The breakfast could have been better. Different protein options.

The breakfast could have been better. Different protein options.

Toe nails and dirt in carpet. Had to keep unplugging the cable box to reset it for it to work. Shown this by the staff.

Great facility. Friendly and helpful staff. Easy access to restaurants and surrounding areas.

They canceled my reservation and when I arrived they said they didn't habe any rooms available. When you habe been on the road and its 1130pm that is something you dont wanna hear. The front clerk didn't even listen to me..She just kept saying she didnt have any rooms!

They canceled my reservation and when I arrived they said they didn't habe any rooms available. When you habe been on the road and its 1130pm that is something you dont wanna hear. The front clerk didn't even listen to me..She just kept saying she didnt have any rooms!

We checked in quite late and the manager on duty, Janet, was really very helpful and knowledgeable!

The hotel manager, is a nice man. But he’s not a man of his word, I’ve never felt more disrespected by a manager or a staff member.

My Original room had a very bad Musty Smell to it.

We had a great stay! The room was clean and quiet. The staff was super friendly. We had those infamous and delicious cinnamon rolls for breakfast! Thank you!

With replenishing coffee /food causing longer than desirable wait times. Manager was very accommodating to requests and questions. Not sure if the property is recently under new management as the interior areas appear to have recent upgrades, but the sitting area around the pool has furniture with holes in the chairs and does not appear to have been upgraded in sometime. All in all a great location with tons of restaurants and bars, nearby and very convenient for our stay.

They double charged my room. I spoke with them four times about it. They say they’re going to resolve it but still haven’t. Too much time taken and now will have to pursue dispute resolution. Hate it this happened. Staff was nice enough and hotel was fine. But this is taking way too much time for what should be a simple fix.

Could have been better

I think if they are going to be under this much construction they should close for a few weeks.

I thought that the staff was very accommodating and friendly. Especially Janet she is a very nice person and helpful too! The pool was a disappointment as the liner was dirty and I wouldn’t even dip my feet in the water because it did not look clean. It was 100 degrees and a swim sounded great u til I saw the pool. Our room was renovated but the bathroom door wouldn’t latch and the caulk in the shower was cracked.

I thought that the staff was very accommodating and friendly. Especially Janet she is a very nice person and helpful too! The pool was a disappointment as the liner was dirty and I wouldn’t even dip my feet in the water because it did not look clean. It was 100 degrees and a swim sounded great u til I saw the pool. Our room was renovated but the bathroom door wouldn’t latch and the caulk in the shower was cracked.

Everything was great staff was wonderful

Muy buen sericio en todo lo que hay

Great staff and breakfast. Close to the soccer field and the ice rink where our grandson played hockey. Also convenient to several eating places.

all good

Front desk was so helpful and very friendly . We really enjoyed our stay. We will definitely stay again when we are in the area. Thank you!

solo travel .... excellent hotel ... if next plan then again stay in this hotel .... but remember you must have a the car . excellent breakfast .... good room ... excellent bed sheet .

The family travels quite a bit. Booked a King size bed with extra room meaning a fold out sofa and got a queen with a so called couch was a disappointment. The breakfast was appalling. There were opened and used butter packs in the bowl. Plates of food were just left by guest in the food service area. Used utensils were left by the syrup station. This place was just gross. The family and I left to go pay and eat at another place. This was one of the worst stays in a Holiday Inn. Hope they will do better.

to buy from hotel it was priced $4

Only had coffee cups

The room was excellent and surpassed all my expectations. I recommend this hotel highly.

Good customer service

I wish the breakfast swit he'd their options lile other locations

Our room was not cleaned during our 5 days of stay..we wish we had an option. If there exists a hand shower in bath tub, it would help parents to give showers to kids as needed..also it would be helpful if there is a step stool in bathroom for kids while using sink..

Cleaning the pool would help

Janet was the highlight of our stay. She was the front desk attendant when we got there and she was so pleasant and wonderful. We were excited about the pool, but it was disgusting. It appeared that someone had had a “release” in the pool and there was white floating mucus covering the pool

Janet was the highlight of our stay. She was the front desk attendant when we got there and she was so pleasant and wonderful. We were excited about the pool, but it was disgusting. It appeared that someone had had a “release” in the pool and there was white floating mucus covering the pool

Easy to get to our room. Easy exit from parking lot. Accommodations were nice

We would stay again if ever in the area.

Staff very nice.

The night shift front desk lady.. she was very rude said her name was g and thats all she would tell me

No room keys available to guests upon check-in and the front-desk employee had to walk us to our rooms with a master key. There were no pool towels available. Bathroom towels were not replaced in our room and we had to go request them ourselves.

The night shift front desk lady.. she was very rude said her name was g and thats all she would tell me

The breakfast provided was okay, but not as good as other Holiday Inn Express that I have stayed at. The pancake machine was not working correctly. The area was clean and organized, just not as much choice as others I have stayed at. The staff was helpful. Over the course of a four night stay, we did not receive any room service. I asked for towels twice, for which the staff was courteous. I emptied the trash each day and upon requesting toilet paper and trash liners, I was told the cleaning cart was not available at the time. Fortunately I always travel with extra of these items.

The breakfast provided was okay, but not as good as other Holiday Inn Express that I have stayed at. The pancake machine was not working correctly. The area was clean and organized, just not as much choice as others I have stayed at. The staff was helpful. Over the course of a four night stay, we did not receive any room service. I asked for towels twice, for which the staff was courteous. I emptied the trash each day and upon requesting toilet paper and trash liners, I was told the cleaning cart was not available at the time. Fortunately I always travel with extra of these items.

Services was horrible inside the building and breakfast could’ve been a little better

Services was horrible inside the building and breakfast could’ve been a little better

One of the employees was rude and displayed poor social skills.

Manager was friendly and professional

Very clean, pool was out of order, but everything else about the hotel was great. Staff is wonderful.

a

The breakfast was only till 9 on the weekend and when we woke up early to go down at 8:30 there was barely any food left. We didn't stick around to find out if they put anymore out but were disappointed it wasn't maintained like other places we have stayed. Also the pool wasn't open and it wasn't posted any where on the site. We figured that out when we were headed to check it out.

Clean room and easy to access. Friendly staff.

Solo female traveler. Area felt safe. Hotel lobby and room were clean and quiet. Staff was pleasant and helpful. Easy access to the highway. Price was reasonable (could have been higher for the area and how nice it was). Saved in my bookings for future visits.

Stay is good no complains

Hotel and rooms were very clean. Staff was great and the beds were very comfortable. But the breakfast was some of the worst I’ve ever had. Coffee had a weird taste and the gravy for the biscuits looked so disgusting we didn’t try it. Great place to lay your head but don’t factor in the breakfast!

This hotel charges premium rates and delivers conditions that are unsafe, neglected, and honestly not worth your money. Book somewhere else. The room looked clean at first glance, but allergy symptoms hit fast from years of built-up dust on every high surface housekeeping ignores. The shower curtain was too short for the tub and ripped in multiple places. The sink had peeling paint, the ceiling had visible water damage, and none of it is acceptable at any price point — let alone an above-market one. The elevator shook badly enough to genuinely frighten my wife and daughter. That’s a safety issue, not an inconvenience, and it has no business being in operation. The pool was green with algae and full of trash. When we asked the front desk, we were promised it would be cleaned and swim-ready by the next afternoon. That was a lie. A closed sign went up and it never opened. Had they been upfront, we would have booked elsewhere. That dishonesty alone warrants a refund, and I’m requesting one. Breakfast was the final letdown — congealed eggs, watery oatmeal, and chicken gravy standing in for sausage gravy. This property took our money, misrepresented their amenities, and failed on every level. I’m formally requesting a refund and urging every traveler to spend their money somewhere that actually earns it.

Hotel was nice. They had an issue with the AC, everything in the room was damp and did not go away. I told my concern to the manager.

I have never experienced such a friendly staff!

All I can really say is that I would not stay again.

Our stay with Holiday Express in McKinney was outstanding. The leadership was very supportive. The breakfast was very good in every way! Recommend it highly.

Breakfast was good. However, shower water was cold on the second day, lights didn’t work in the room, WiFi was bad, no dirty clothes bag in room, floor tile in the bathroom were cracked and dirty especially around toilet.

Room was clean, shower pan was stained dirty but shower head and pressure was great. Walls are thin and you can easily hear feet above you and walking down halls. Staff was very friendly and area was quiet

Convenient location

Blankets had hair on them and the rooms are kind of old.

The Staff were great, and professional. The rooms very affordable and clean. Easy access to the elevator. The breakfast lady very friendly, good hosted and kind to me. She met my requirement. Thank very much.

Very limited breakfast with almost no options. They run out of everything, not even silverware. Limited food and poor quality

yes

very handicapped accessible.

Reservation system is glitchy. Call in advance to confirm, especially if you’ve made your reservation through a third-party like hotels.com

We would stay here again.

The staff isn't clear that room service is upon request only. Also, lost hot water for a day. Breakfast was fair. I stayed here for the location. Would probably stay here again.

We checked in Saturday and checked out Wednesday morning. Not once did the room get refreshed. No new towels nor the beds made. The place was older, which is normally not an issue, but with the lack of "care" from the staff, it did not help. These folks acted like they did not want to be there. We will not be staying here again.

Thanks for vlessing us with a great stay.

Room clean, well appointed, breakfast was good. Hotel smelled clean and nice, staff friendly and helpful.

I enjoyed my stay and highly recommend!

The staff was nice and courteous. Check-in was easy and quick. I left my iPad at the property and called to ask someone to retrieve it. They did with no problem. The only reason I didn't give it 5 stars was because I couldn't get the hot water in the tub to run.

Enjoyed the stay and breakfast.

There's was always never enough and hot breakfast available, and had to ask for toilet paper for 2 days and never received any!.

In town for a soccer tournament, the fields were directly across the street, super convenient. The staff was wonderful, and it was an overall great experience.

Breakfast choices could be better

The bathroom towels aren’t very soft. We stayed 3 nights and had housekeeping service the room after the second night. They made the beds but didn’t change the sheets and they never vacuumed the floors. Kind of disappointing.

No change in the breakfast every day, housekeeping was short staffed so we didn’t get our room cleaned and no new towels without going down or asking for them. We were not made aware of this at check in which was frustrating.

Zack was both friendly and very professional. He made sure that all of our requests were taken care of thank you Zack for everything. Checking in and out were taken care of without us having to wait for a long period of time. To the entire front office staff thanks again job well done.

Overnight stay while attending a funeral in the area. The hotel was in a good neighborhood, very clean and the staff was efficient. Breakfast was good and plentiful. I would definitely stay at this hotel again.

Very clean and the staff was very nice and attentive.

Help was polite, hotel clean.

Great rooms and great location

Bathroom was filthy. Hair and dirt on the floor and in the tub. Bathroom floor was sticky.

Staff courteous, hotel clean.

Clean nice room, friendly staff and good breakfast.

Friendly staff, very helpful, good breakfast and very clean hotel.

Everything was great but I really did not like the internet connection on my personal hot spot. I know it's out of your company's control in that location but that was the only bad thing because with my job I can't connect to free hotel internet when working. Everything was great and the front staff was amazing!

The staff was very accommodating. They address minor maintenance issues within minutes. They frequently checked in to make sure our stay was satisfactory.

The front desk, hotel was clean bed was comfortable. Nice place to stay

Clean room

Found bed bugs went to let front desk know and no one was available

We did not have phone service inside the hotel! We have never experienced that in any Holiday Inn Express before.

💖

Hotel has a weird smell and bed was lumpy

The room was clean and the breakfast was served daily. Staff was nice and courteous. Thank you

Stayed at this hotel a year ago and the state of it declined significantly. The celling in the shower had lots if mold spots. We were only given one key, because they didn't more available. We also asked for sheets and a pillow for the sofa bed and they didn't have any.

Staff was great and the room was large and clean.

Room vas nice and clean.

The hotel was good but they do not do any deep cleaning. The bathtub curtain was stained and everywhere seems to be wiped but not really cleaned.

Clean. Good location.

Great hotel and great customer service! Highly recommend! We’ve stayed at other hotels in this area, as we travel here monthly to visit family and this is the best place we’ve found! This will be our regular hotel moving forward! Thank you!!!

Nice room clean

Extremely nice gentleman at check in Sunday night (12/7). Room in great condition, clean! Very pleased!

Menu was good - but should be hotter While trying to sleep we kept hearing water running and dripping sounds

Staff was amazing. Breakfast seemed old. Buscuits & sausage were hard. Hotel also isn't very sound. We could hear people in the rooms next to us and above us walking.

The room was neat and clean and roomy.

When we first signed in for the night, we were told that there were no handicap available rooms, even though I booked a handicap room because I needed to accommodate my very elderly father. When we asked for a room on the first floor, the room that we were assigned to us was not cleaned. However, we were able to get the last room on the first floor to that my father did not have to walk a long ways. The rest of our stay was very comfortable and quiet, and the breakfast was quite appetizing.

They canceled reservations they were overbooked

Very clean room; very quiet.

Excellent property

Clean and comfortable room and bed. Great breakfast with healthy options. Thanks!

Management is not fond of Expedia bookings. We didn’t get the type of room that we booked.

Every aspect was good.

Staff was courteous.

A room full of teenage boys next door with no adult supervision. One person on duty in the hotel. No security or any way to deal with the problem. The desk clerk was completely overwhelmed. Negative 10 stars. Ridiculous.

great service