Hampton Inn & Suites McKinney

Nice room and staff

Excellent breakfast. Super clean room. Friendly and very helpful staff.

Very good

Very clean, and comfortable. The staff was very friendly and helpful.

Clean, well kept. Great beds! Liked it all.

Exceptional

Just didn’t like the lack of drawers

Room was spacious and clean. Workout room was good too.

Superb

Great hotel, breakfast was great!

There was a huge hole in the entrance drive that we fell off into as a result of poor lighting.

The staff were incredibly rude and unhelpful.

My daughter stayed and she loved how clean it was and staff was great . Thank you

The bed was comfortable and the room was reasonably clean. The breakfast was good and the staff was helpful and polite. I would stay here again if I had to, but it wouldn't be my first or second choice.

Clean rooms and very helpful staff!

Bedding wasn’t that great

Bedding wasn’t that great

Yes on both

A nice place. The staff wasn’t very effective in getting the bridal party who was yelling and singing to pipe down after 10pm.

Very good

Clean room, friendly staff, breakfast was good and plenty of parking

Wife and I always look at what others thought about their stay in the hotel. Room was nice, comfortable with the air conditioning on, clean and was really impressed.

Superb

Nice property, clean and comfortable rooms, low water pressure in the shower. . Breakfast was okay. I would return

It was very clean and very quiet

It was so close to everything I needed and close to my family. It made the trip very easy to navigate, it was smack in the middle of everything I needed and wanted to do on this trip It was very clean and very quiet

I enjoyed my stay. Staff was friendly and greeting every morning. Breakfast was good.

I had a great experience at this hotel! It was Clean, the staff were great, and the breakfast was excellent. It was close to the McKinney airport, which was the reason for my trip. I would definitely stay here again.

The location was great for why we traveled to TX. The staff provided great customer service and the morning breakfast was great. The carpet in the room had almost a sticky feel so not clean.

The location was great for why we traveled to TX. The staff provided great customer service and the morning breakfast was great. The carpet in the room had almost a sticky feel so not clean.

Superb

*****

Good

the breakfast was very good. My room has a clogged sink and the maintenance staff never came to unclog it. The main door was not accessible with the key card. The front desk stated that they have been waiting for a part for over a year. With all of that being said my husband and I was there for a wedding and we were pleased with the location to everything.

The elevator when I first arrived at my floor it made a Weird noise and didn't open right away so I thought I was going to be stuck.

This is my first time staying at a Hampton hotel. The hotel is close enough to walk to eat at one of the restaurants. The elevator when I first arrived at my floor it made a Weird noise and didn't open right away so I thought I was going to be stuck.

Exceptional

This was a nice hotel with very friendly staff. The hotel was very clean. The breakfast bar was above average having all types of options for all types of diets. There was a variety of fresh fruit. The staff really takes pride in great customer service.

Staff member, Tatiana was great. She greeted us with a smile and glad to have us. We had to check out a day early due to a death and we had no issues with checking out early. The shower could use a little more power. Other than that everything was great!

Staff member, Tatiana was great. She greeted us with a smile and glad to have us. We had to check out a day early due to a death and we had no issues with checking out early. The shower could use a little more power. Other than that everything was great!

Amazing property, it was great since the day we arrived till we left😂

Only bad thing about the room is it was a handicap room so the closet rod was to low and the shower floor was really slick we did not request a handicap room

Staff was helpful and parking was easy in this convenient location

The staff was excellent, always so friendly. The breakfast was good. Parking was easy

Nice and clean. Great staff with excellent customer service.

All was great except breakfast was not ready as they said at 600. At 900 not fully ready. No waffles no oatmeal. Had to wait because I don’t like eggs and sausage and all the other available food.

Housekeeping woke us up at 8 AM talking in the hallway yet our room was never cleaned.

In a very convenient area with lots of shops and restaurants near by.

Great Stay! Staff so friendly and very efficient. Clean rooms, great breakfast, coffee delicious!

Clean and spacious rooms

The room was good. Beds were very comfy. . The outlet in the bathroom didnt work so we had to dry our hair elsewhere but there were plenty of oulets. We went to the pool and it was ice cold (indoor pool) and the whirlpool was lukewarm. Breakfast had a good variety of things. Overalll devent and i would atay here again.

Room was clean. Coffee maker didn’t work. They did replace it for the next morning. A giant moved in above me and paced all night and I had a terrible night sleep. I’d stay on top floor next time.

Staff was great room was ckean

Clean

Welcoming, friendly and just right for this snowy, icy day.

The breakfast was pretty good. They did have a good selection; however, the hot items were barely warm. The room was ok, the water pressure in the shower wasn’t the best.

Cold water

Great location. Clean, friendly staff. Needs updating.

Called the front desk several times nothing was done

Great breakfast. Clean room with easy parking

Cracks and paint beginning to drop from.cieling. building needs up keep. Staff were wonderful

The staff are prompt and courteous in answering questions, and the room is clean and well maintained.

Nice room, awesome breakfast

Breakfast was very good. I believe they added the biscuits and gravy since my last stay and the biscuits were extremely good. Though I prefer sausage gravy, the black pepper gravy was good and had breakfast sausage on the side. Also, the night staff was very helpful. Midway though my stay I got some very noisy neighbors above me (very heavy footed) till at least 2AM. The night desk manager switched my room without batting an eye. I really appreciated that as I was getting up early to see grand kids over the Christmas holidays that week.

Great breakfast and room.

Room and hotel were clean and updated. Breakfast was better Sunday than Sat.

Breakfast was very good

Quiet, friendly staff, good breakfast

It was very clean and quiet. Dining area for breakfast was very nice. Friendly staff.

Everything was great and clean.

Good breakfast choices. Friendly staff. Would have liked microwave in room.

When returning to the front desk to inform staff of our exodus, he informed us the water was to be shut off at noontime the following morning for an unknown length of time. Exodus should not be providing a anything above a 1 * rating. I will be seeking a full refund through Expedia.

The room was lovely, clean, and the front desk personnel provided superior customer service. I will definitely stay here again. Thank you.

Room was very clean. Needs a long mirror to check on your outfit . Well we were with a wedding party and that would have been nice. Gentleman at front desk extremely pleasant, a white guy and can't remember his name.

Room was clean. Beds were comfortable. Staff was friendly and helpful.

Comfortable bed. Sink faucet design was a real problem. Arched faucet shape and placement were annoying along with the control knob use.

Spacious room. Nice staff. Close to many restaurants.

I was charged again at check in for $126 and upon informing the receptionist, she cancelled the charge. Room is okay-can use an update, shower water splashes all over, and breakfast not appetizing. I don’t think worth $155 unfortunately.

Very clean hotel

Bathroom needed work

Coffee was great!

Excellent

parking in the back is not well lighted.

But when I got there and went to get the ice bucket out to go get ice, it had a quarter of an inch of dirty water in it with a couple of dead bugs and old food in the bottom of it. The couch was very dirty. The TV would not stay on, it would just go black and I’d have sound only and no picture. The bed was so high for a handicap room that I had to jump up on it to get in it and ended up pulling my back. It was so noisy, I basically didn’t sleep for the two nights i was there. I just wasn’t impressed overall like a Hampton Inn usually impresses me. However, the breakfast was more than adequate and tasted pretty good. The young man, Tuesday morning at checkout, was also very nice and kind.

Hotel was pretty good and clean.. the surroundings of the hotel had people wandering and lot of pot holes on the way to reach hotel

No sweetener in B’fast area, no hand rail in shower and the joint barn door style falls short on function. 😊

Staff was very nice and service was great. The night stand lighting did not work nor did the nightstand charging ports.

We’ve chosen this facility to be our lodging of choice when visiting our son and his family. We visit every couple months and stay anywhere from 5 to 14 days or more, and the service and amenities are always perfect. Room is always clean. Service includes s always exemplary! We will continue to stay here when we’re in town.

Quiet and comfortable. Even had fantastic shower and bath products. Gym was nice, breakfast was good, and slept great! I would definitely stay here again.

Check-in process was easy-staff very friendly.

All was good

Stay was great, but had a roach in our room

convenience ,close to the shops staff are friendly.

Very nice one night stay. Close to restaurants and other venues

Great hotel. Always clean. Easiest place to stay off 75 in North Texas. Great breakfast.

Friendly people

Would love to see easier access to water that we can drink. It's Texas in the summer. The front desk worker was great about giving us water bottles when we asked, but our family was there for sports and felt like easier access for more water would have been great. Overall though, fantastic staff, rooms, and overall stay.

Spring mattress could use and updated version.

Comfortable and clean. The breakfast is very good. Nice employees

Very good hotel.

Shower was broken and the staff couldn’t get us a different room. Was told manager would call me about resolution and he skipped out deciding instead not to come in until my stay was over. Multiple lies told by staff regarding possibilities for resolution as well.

The area was nice with plenty of options to choose from as far as food or even to grab snacks. Ie. 7/11 and the local gas station. There's a planet fitness close by. The hotel was nice and the staff were friendly and helpful. The beds were comfortable and the rooms were clean. I had an issue with the toilet paper holder falling off the wall and I did not want to be charged and it was immediately fixed and no charge was placed on my credit card.

The vanity sink had no pressure and didn’t drain. One of the lamps didn’t work, the sofa in our suite was torn and stuffing coming out, and we were almost out of toilet paper. While these problems are minor, the attitude of the staff was very dismissive. We asked for extra pillows every single day of our 3-day stay, and were told every time we asked that there were no extra pillows available. The coup de grace was on our last morning when two hotel employees knocked on our door and told us nobody was registered in our room, and asked us to explain our presence, as if we were squatters. We were completely shocked. We had checked in 3 days prior, had paid the full amount for our entire stay, had been given keys to the room and a parking pass, had been texted regularly by staff (even though they were just cursory) and had been there for 3 nights at that point. When we went to the front desk to talk to the manager, he said nobody had been assigned to the room. It was obviously a clerical error on their part, but no apologies were forthcoming. Hampton Inns have always been our first choice for hotels, and we’d like to think this is just poor management exclusive to this one McKinney location, but next time we’ll choose Marriott

The property was clean, staff was professional and kind.

Very old building, and the wear and tear is everywhere. Looks like original carpet in the hallways and in desperate need of paint all over. also, a lot of rust in the shower. staff was very friendly though. I slipped on spilled water in the lobby and they continuously checked on me

The staff was welcoming and accommodating. I appreciated the communication about every other day cleaning and appreciate the conservation.

Went to see great granddaughter who was recently born. The hotel has easy entrance lots of parking, close to food and shopping. Was super easy on check in. Our room was spotless. The indoor pool was well maintained and the area clean. Breakfast was also done nicely and the staff courteous for anyone’s special needs. Well maintained hotel that we would stay at again.

The hotel seems very nice and clean when I arrived. There were no major issues, however, my room only got cleaned every other day, they were out of coffee packets for the rooms, and out of travel lids for the downstairs coffee, and my room felt very humid all week.

It's my second stay. They replaced the old Internet, so the Internet works fine now. They still don't have microwaves in the rooms. But other than that, I like it. And the staff is super friendly.

No microwave in room

Expedia ripped me off and this was not portrayed right. The staff refunded me, but Expedia ripped me off.

I was on a business trip with dogs. I and my dogs received a warm welcome. I called ahead to make sure they had wifi and a business center with a printer. But the wifi was poor and I had to use my phone as hot spot. The business center was closed for construction or repairs. My room had a mini fridge but no microwave. Apparently some rooms have them- so you have to read the room description. The room otherwise was fine. I had a nice big bathroom. They do not stay stocked with regular coffee for the rooms - just decafe so they need to stock up. The facilities are nice enough. There is some unfenced green space for dogs. There are lots of food places near and it is near a strip mall that has seen better days. I would avoid the Taco Regio. I asked for enchiladas and got a salad. There is a sit down Mexican restaurant I didn't try. Walmart is within a couple miles. It is within 2 miles of the Collin County Courthouse. There is a pool that I did not check out. I was charged $45 a piece per dog. Breakfast was available- but I just tried the coffee. The front desk did print a couple items for me. They are pleasant.

Good size rooms, indoor pool was a plus. Staff was very helpful and location of property was very accessible.

It was nice property and convenient right by the free way. Room was good not too spacious, downside was bathroom.

Super Clean, The hotel is properly getting ready for a refresh, but still very clean and suitable. Comfortable, great breakfast! Easy, nice big room with a King and pull out. Perfect for our stay, we would definitley stay again.

Nice facility.

The room was clean and the location was perfect. Great breakfast!

The hotel was nice but starting to show its age. Friendly staff. I would have preferred regular eggs at breakfast instead of the bagle topper or whatever that thing was called. Seemed to be some bread with maybe some cheese and no evidence of egg.

Restaurants walk two

The sink in bathroom was dirty. Carpet left black on bottom of feet when walked from there to bathroom. Building is looking run down. Breakfast was disappointing, no oatmeal? This is the 2nd disappointing stay at this location and probably the last.