BEST WESTERN PLUS McKinney Inn & Suites

The property was very clean, smelled very good upon entry. The staff was very helpful. I will definitely stay here again

Room was very clean and breakfast was great!

It’s a place to stay. Nothing bad and nothing extraordinary. If all you want is a bed

Breakfast was good

We had a great stay at Best Western! The hotel was clean and well-maintained, and the staff was friendly, welcoming, and very helpful. Breakfast was good and a nice way to start the day. Overall, we had a wonderful experience and would definitely stay here again!

the parking lot was nice the AC in my room hardly worked. I tossed and turned all night and didn't get a wink of sleep because i was hot

the parking lot was nice the AC in my room hardly worked. I tossed and turned all night and didn't get a wink of sleep because i was hot

Nice sized room. Beds were comfortable and clean bathroom. Front desk was very helpful and breakfast was decent. Overall a very good experience !

Room had a strong smell of a cleaner, maybe Lysol. Splatters of something could be seen on the floor, might have been glue but made me wonder. Breakfast was alright. Mediocre on all aspects.

The lobby smelled wonderful! Loved the toiletries provided

Very clean place and comfortable

Only 1 working ice machine. Vending was limited.

Only 1 working ice machine. Vending was limited.

Our room smelled of cigarette smoke the moment we walked into the room. I notified the staff on duty at the front desk and he told us that’s what the rooms smell like. Then blamed it on the air conditioner. You can’t mistake the smell of cigarette smoke and we were not offered any other room or a reimbursement on room. We had a small baby with us and it was very late and disappointing to book a room with a no smoking hotel and it clearly of been smoked in, the issue not addressed or customer taken care of. Would’ve left and went elsewhere if the circumstances weren’t different. Would not stay again

N/A

The lighting in the room and the water pressure in the shower was pretty weak, but for the most part it was a pretty good stay.

The lighting in the room and the water pressure in the shower was pretty weak, but for the most part it was a pretty good stay.

Nice clean rooms. Comfortable beds. No coffee machine in room but excellent fancy coffee station available 24 hours in lobby. Nice staff. Room was damp feeling. Water only got warm, never hot. Breakfast was just ok.

Nice clean rooms. Comfortable beds. No coffee machine in room but excellent fancy coffee station available 24 hours in lobby. Nice staff. Room was damp feeling. Water only got warm, never hot. Breakfast was just ok.

Locatuon was convient. Breakfast was clean and well maintained. The room smelled like mold & mildew & a mystery smell. Beds were slanted down to headboards so if sleep in normal position, then unable to sleep and body aches. 2nd night I slept with feet to headboard and slept better but bed is still uncomfortable. The breakfast area was so small that it did not fit the people for breakfast. There was no guide to the TV channels.

Locatuon was convient. Breakfast was clean and well maintained. The room smelled like mold & mildew & a mystery smell. Beds were slanted down to headboards so if sleep in normal position, then unable to sleep and body aches. 2nd night I slept with feet to headboard and slept better but bed is still uncomfortable. The breakfast area was so small that it did not fit the people for breakfast. There was no guide to the TV channels.

The stay was lovely, my check in was 3pm but unfortunately my flight was delayed I never arrived till 4am the next morning they still let me check in and let me stay an extra hour and thirty minutes past check out time. Breakfast was nice, room lovely, and staff went above and beyond. Will definitely be staying again.

Our stay was pretty amazing and very clean. I’d recommend this place for sure.

Not a single thing wrong

Best Western hotel is very good to be staying for your vacations 👌 😀

The exterior is pretty, clean and safe. The front desk staff was very nice. The elevator was a tad scary with some delays but it got us to our floor without problems. The breakfast was good. Coffee was good. I would stay there again.

The $100 incidentals fee was a surprise. It’s the highest we’ve paid during our road trip. Breakfast was satisfactory; you’ll always win with waffles. My hubby enjoyed the fancy coffee machine with multiple options. Overall it was a pleasant experience.

Loved the flower on toilet paper. Nice touch

It was adequate, good place for a one night stay over!

It was adequate, good place for a one night stay over!

Met my expectations!

Met my expectations!

I wouldn't recommend this chain ever. We had a project going on near there, so I booked the room for the week for our supervisor. The job got postponed a week, and we contacted the hotel before check-in time to move the reservation. They said they can't do that, it was non-refundable. We weren't asking for a refund, just moving the dates. They refused. I called corporate, and they offered the same response. This is not customer service at any level.

Clean property and good breakfast - large bedroom with lots of space. I felt very safe at night - the parking a lot was very well lit and had motion sensor lights. Also - the facility was quiet no noise complaints. Very clean bath and the room service was excellent. We got into the hotel around 8 o’clock at night and there’s a hot pot place nearby called King Pot Korean BBQ & Hot Pot and it was excellent. Highly recommend. The hallways did smell a little odd at first when we got to the hotel but then went away.

Clean property and good breakfast - large bedroom with lots of space. I felt very safe at night - the parking a lot was very well lit and had motion sensor lights. Also - the facility was quiet no noise complaints. Very clean bath and the room service was excellent. We got into the hotel around 8 o’clock at night and there’s a hot pot place nearby called King Pot Korean BBQ & Hot Pot and it was excellent. Highly recommend. The hallways did smell a little odd at first when we got to the hotel but then went away.

The staff was very rude (the front desk lady) the room smelled of mold, the pool had hair all in it.

The staff was very rude (the front desk lady) the room smelled of mold, the pool had hair all in it.

I upgraded to a suite starting with the couch it looked and felt like a couch from the 1950s with no back cushions. They were missing. The pillows on the bed are more like throw pillows and my sleeping pillows. I don't care for the pumps for your soap, shampoo and conditioner. I'd rather have a bar of soap. The kitchen was just the kitchen! Not even a coffee cup but drinking glass paper towels spoon nothing. To me it looked like they were trying to risk the construction and it wasn't put together well either.

Was very pleased with my stay. Nikki at the front desk was amazing and so wonderful. Cleanliness was top notch and breakfast choices were tasty!!

Which there were more restaurants, had to drive a distance never good

Nice staff, clean property. Great location

3 Night stay. Excellent staff. No hassle check in. Room impeccable. Spacious, clean, and comfortable. My wife and I will definitely stay at this location during our next trip to Texas.

I had requested a room that was not on the ground floor, but that’s where they booked me, with the parking lot right outside my window. I was surprised that there wasn’t a coffee maker in my room and the breakfast that was served every morning was only available until 9:00. The staff was very nice but highly doubt if I will stay at the hotel again.

Great place. Will stay again.

Very clean, and smell good environment. Only problem is with checking in my room it was paid already. I had to put a $100 hold. I gave cash so I can get it right back after check-out. The front desk clerk told me he couldn’t give me a receipt or anything showing I gave him $100 for hold. When I checked out, there was a paper where he put it down. I had to sign off before it was returned. We had words due to I’m giving you money and nothing to show for it. He could simply say, yes ma’am, we have a form we put your information down and when we return it you will have to sign and we will return it. SMH simple

Room was dirty and not taken care of. The sheets and comforters had multiple stains on them. We noticed the room had mouse droppings a day into our trip. Front desk manager was not helpful. Refused to give a refund for our last night. Will not be using this hotel for trips in the future.

Ok

It was a pretty nice hotel for the price, very, very much Worth the value. It’s right off the highway, but it’s not loud, there’s a Whataburger right in the parking lot and stayed pretty busy but even much still I didn’t hear it in my room. They did have a pool, but I didn’t get a chance to go to it nor did I get a chance to go to the weight room because I got there late and left early. The breakfast was a nice assortment, I can’t comment on it much though because I didn’t eat anything there. I do know the Wi-Fi was pretty strong because I could stream video games, and I also know that it was a really nice shower the pressure was great. Would definitely return.

My wife and I stayed here for 8 days and nights, and we were completely satisfied wit the hotel. The rooms were clean, everything worked, and the breakfast buffet was really good. We had no complaints, and if we visit McKinney again, we would definitely be willing to stay at this hotel.

Very clean, very quiet, wonderful sheets and bed. Staff friendly. What a burger next door. Close to other restaurants.

The room was clean and comfortable. Only complaint is the pillows were too small and not real comfortable.

Great place for us to stay while visiting our new great grand baby. Spacious, clean, comfortable beds, quiet, best breakfast ever.

Room was large, bed was very comfy. No trouble with noisy neighbors or outside noise. Breakfast was different each day and offered lots of basic choices to get you on your day.

10/10 would recommend

Q

Staff was friendly. Surprisingly quiet for a weekend. Relaxing time

There was no ice machine on the third floor which was inconvenient, but other than that everything was great.

Great staff and very clean

Stayed for two days on business. Room was clean, parking lot was orderly and they had a good breakfast. The room was also priced well. I would stay again.

Great stay!

Room was clean and comfortable. Staff was friendly and welcoming. Breakfast was very good, offering options with protein as well as cereal, fruit and assorted breads and muffins.

The lobby had an air freshener system that was very strong but they turned it down while we were there. There was also a plug in freshener in the room but I unplugged it. It was very kind of them to adjust it for me as I’m horribly allergic to them. One room had an air conditioner that soaked the carpet beneath it but it wasn’t where we walked. I’m sure they worked on it after we left. Rooms were clean and staff was very helpful both in the kitchen and in housekeeping. It was a pleasant experience.

Stayed for one night while on the road with the family. Breakfast was decent, hotel was clean. Staff was friendly.

The hotel is fine for an overnite stay. There are no coffee pots in the room tho, u have to go to the lobby to get coffee. That is a huge problem for me so I did not give it 5 stars

Room was clean and comfortable.

Very clean and looked freshly painted or at least well maintained.. breakfast was solid and beds were comfy. BW is not usually in my top places to stay but for playing a tournament in Melissa this was a solid spot not too far away and lots of amenities near by.

I have cancer and I got sick so I was taken to the hospital, the staff was more than excellent.

Very nice staff

Room was very clean, front desk & housekeeping staff were very friendly & helpful and the breakfast was very good and variety of choices.

Everything was great

All was good. Staff were very friendly and helpful. Forgot my cell phone and they called me within three minutes to let me know that they had found it.

Room was clean and the location was great and close to downtown where we went every night for dinner.

I Would choose to stay here again!

All staff were extremely nice and friendly.

The floral smell was too strong when you walked in along in our room. It was like they were trying to cover up something. Otherwise it was great.

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The hotel was very clean smells nice an staff is great we love staying here everytime we are in mckinney

Breakfast

All was nice the only thing was that online it said business facilities but when we arrived that was taken up by a sundry shop. However, the front desk clerk was nice enough to print my documents for our meeting.

Good breakfast. Clean, quiet rooms with very comfortable beds. Pool & hot tub were clean & well kept, but hot tub heater was not working. Would definitely stay again and recommend to others!

Quiet room, clean bathroom and room. Very comfortable beds. Nice assortment of breakfast foods. Great coffee. When we checked in, the hotel rep recognized us from our previous staying early March.

I enjoy staying at this best Western. The rooms are very clean and the beds are comfortable. Breakfast is always good and there is a good assortment of food foods.

We really appreciated the daily attention to our room- bed made, new towels. Not many places do that anymore. The continental breakfast had many options and the quality was good. I will definitely stay there again when visiting my family.

And good breakfast!

We arrived a couple of hours before check in time and manager was able to find a clean room for us!

I travel a lot and stay at Best Westerns when possible. This property, in my opinion, is one of the two or three best Best Westerns in the country.

Friendly staff, clean, quiet, good location.

Everything was so clean! All 3 of my kids even commented on how clean everything was and smelled.

Everything about this place from the staff to the breakfast amenities etc.

Everything was great! Only thing I would add is I wish the breakfast would stay open till 10:00 for us that sleep in.

This was a very nice hotel to stay in. I would have given it five stars but the laundry was broke and I had to go to a coin-op laundry in a bad part of town. The rooms were clean. The staff was nice. The area nearby is kind of a ghetto. But this place will provide a safe haven from that as long as you don't have to do laundry.

Pool was still closed for the season, other than that the stay was great.

Very friendly & helpful staff. Breakfast was very good! Loved the variety of coffee available. Smelled fresh & clean when I walked through front door. Our room was clean & fresh. No bad odor!

Comfortable, quiet, clean. Good variety of breakfast choices.

Great overnight stay. Room was clean. Check in was so easy. Rates were great plus our room was upgraded to a suite. Would definitely stay again.

Only complaint was pool and hot tub were not open. I was really looking forward to that hot tub. Room was nice and comfortable. Breakfast was really good. Great coffee.

The staff provided excellent service and showed genuine appreciation toward guests. The hotel offers complimentary breakfast each morning as well as hot water and coffee available at all hours. Housekeeping cleaned the room each day and replaced towels and bed sheets regularly, which helped maintain a very comfortable stay. The only minor issue involved thin walls. Television noise from a neighboring room could be heard at times. Overall, the stay was very pleasant. A future visit to McKinney will certainly include another stay at this hotel. Thank you for a very enjoyable experience.

Sincerey, Mario!!

Very clean, comfortable, the breakfast is very good!

Big room was a nice place staff was great

Very clean, smells great) and everyone is very nice and welcoming. 👍

Very friendly and helpful staff

Room was clean. Staff is nice and professional. I feel like the hotel is located closely to stores, restaurants, etc.

I think that it's a nice hotel. Friendly, but I did not like that the bath tub in our room was peeling. Overall, it was clean.

Room was clean and appeared to be recently updated. Staff was very friendly. Will book again

Front desk staff very pleasant and helpful.

Place was clean. Staff was friendly

From the start to the end of our stay, everything was amazing! The front desk assistant was friendly when checking in and very insightful about the area. The room was amazingly clean and we felt very comfortable.

The staff was very friendly and the room was spacious and very clean. The bed and pillows were comfortable.

Nice room!

Clean and excelkent

I travel a lot and this is the best hotel i've been in, in a while! Staff is very friendly! The room was clean and comfortable and had everything we needed.... body wash, shampoo, conditioner, lotion, dryer, microwave, mini fridge. The body products had a fresh citrus scent. The room was very spacious. Very comfortable bed with feather pillows. The free breakfast included eggs, sausage, biscuits, gravy, waffles, cereal, fruit, yogurt, coffee, hot Cocoa, juices and more. During our stay we were asked by 2 separate employees how we were doing, and if we needed anything. The lobby was also very clean and decorated so nicely.

The room was comfortable and good size. We will stay there again when we come to McKinney to visit our family.

I didn’t

The hotel and room were clean. Staff were friendly/helpful and the breakfast was amazing. Loved the yogurt machine.

Great, great, great! Super friendly staff and very nice facilities.

Good place

We didn’t have breakfast there. It was Christmas Day, we went to our daughter’s house to open gifts and eat.

Clean rooms, staff was super friendly and helpful. Breakfast was your typical continental breakfast, however bagels were either kept in the fridge or not very fresh, difficult to cut. Overall, would stay again!!

We stayed overnight at this hotel. It was clean and comfortable. Staff was very friendly and helpful.