Springhill Suites Dallas Mansfield

Clean room Customer service requesting a late checkout being denied.

Superb

Exceptional

I alerted the staff the moment I became aware of it missing (preparing for the airport). The front desk clerk attempted to argue the fact that it was my fault that I didn’t realize sooner that the blanket came up missing on Saturday as opposed to Monday morning.

Staff was friendly. Breakfast was good. Everything was clean. We even enjoyed the outside fire pit.

Exceptional

Superb

Exceptional

Love everything except the breakfast was cold and there were not many choices

Superb

This place is very nice to stay at, Rooms have the perfect design and space and bathroom is nice and clean. They have a simple breakfast included which I find perfect to start the day. Will stay here again

Beautiful property! The room was perfect!

The entire hotel was well kept including the grounds. Staff are very friendly and helpful. The breakfast could be improved upon. Overall rated 9 out of 10

First time in Texas, booked the hotel via Expedia. Not sure if it was me at time of booking or after but we ended up getting a room that was handicap accessible. There was not many places to put our luggage, the bathroom had little counter space, there was no hot water in the bathroom sink (not accessible related I'm sure), there was an adjoining door and we could hear the folks in the next room, the extra lock on the door didn't work and the AC seemed to be too cold, and when we turned it up, it got really humid. I'm not one to complain but the front desk ladies were so sweet so I asked if there was a chance we could change rooms. Luckily there was another room, not accessible, that we were able to switch to and that one was perfect! Lots of counter space in the bathroom, functioning AC and hot water, no adjoining room. The only issue I had was how close the bed was to the AC unit. We had 2 queen beds and the AC unit would blow right up against the side of the bed. It was hard to sleep with cold air blowing on me. The fan was on low and auto but when it was on, it was freezing! I ended up pulling out the ironing board and hanging a bath towel from it so the front of the AC unit would blow against the towel and that helped A LOT! The breakfast was only 6-9am which for me was closed too early but coffee was always available. Hotel was very quiet, pool was in a great spot and not crowded and water levels of chlorine etc was perfect. Front desk ladies always polite. Good hotel.

My issue was the front desk staff. They advised my room was a king and a sofa trundle. My reservation clearly stated two queen beds and a sofa trundle. When the attendant was shown the reservation she advised that was an issue between hotels . Com and myself. She advised she could not assist because we did not book hotel directly. Shen then proceeded to advise do you want to cancel. She advised she had no other rooms and no other accommodation could be made. We asked to speak to supervisor. She advised no supervisor is on duty and would not provide manages number.

Very NICE!! Great stay!

I had an medical emergency and the staff was so amazing and helpful

I had an medical emergency and the staff was so amazing and helpful

Enjoyed our recent stay at this location; will definitely stay again in the future.

Exceptional

The entire hotel was exceptionally clean and inviting. Staff was very friendly.

my room 112 had a horrible toxic smell.

Professional and clean

Exceptional

A clean well located hotel with ample food and shopping nearby. Friendly staff.

Clean & comfortable room for our short visit to Arlington! Convenient location was also close to restaurants and grocery stores.

Great spacious room, fit our family of 4 perfectly. The staff was very friendly and the breakfast selection was good. I’d stay there again.

Great night stay. Nice pool.

The staff at SPRINGHILL are very helpful very kind and most of all the breakfast is very good the area parking lot are very clean the rooms are very clean as well never had any issues.when asked for something it get taking care of in a great matter of time. Thanks springhill.

Free breakfast, and the staff was very nice

Exceptional

Exceptional

Good location and friendly staff.

Rooms are very spacious. Comfortable nice rooms.

Clean and friendly staff!

Hotel was fairly clean and staff was nice. Door to our room would stick every time it opened and had to be pulled/pushed shut every time or it would not close fully. Bathroom door squeaked and was difficult to open once closed. Bathroom door design was terrible, as if the light turned on in the bathroom it lit up the entire room and therefore everyone sleeping. Sink and Faucet were bad design as well, if faucet was turned on, it would hit the edge of the sink and splash over onto the person using it or the floor.

Clean room, comfortable beds, good breakfast

Would stay again

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Everyone was great and very accommodating! Will definitely stay there again.

New. Great furnishings in suite. Nice public space. Excellent AC. Very spacious rooms and spaces in suite.

New. Great furnishings in suite. Nice public space. Excellent AC. Very spacious rooms and spaces in suite.

Everything was really good since front desk to breakfast, staff very polite recommended

Easy to park, everything was clean, staff was super nice!

Good

The room was clean. The bed was very comfortable. The breakfast had a nice selection of food and plenty of parking.

Very good

The hotel is always clean, well-maintained, and welcoming from the moment we walk in. The rooms are spacious, modern, and consistently comfortable, making it easy to relax after a long day. The staff has always been friendly, professional, and accommodating, which is a big reason we keep coming back. Breakfast is well-stocked and convenient, and the overall atmosphere of the hotel makes each stay enjoyable and stress-free. It’s hard to beat the combination of location, comfort, cleanliness, and customer service. Highly recommend SpringHill Suites Mansfield to anyone visiting the area; we wouldn’t stay anywhere else.

The rooms where super lovely and neat. Very good location Nothing

The rooms where super lovely and neat. Very good location Nothing

the breakfast menu needs to be improved.

Wonderful hotel. The room was quiet and we felt very safe. Breakfast was delicious and we appreciated the slight variety from day to day on food offering. I felt comfortable asking the front desk questions because we were always greeted respectfully. We actually felt like guests and not customers. Will 100% stay here again when we return.

Clean but worn & needed some repairs. Staff was pleasant. Breakfast was outstanding with hot food, good selection. Location not easy to find. Parking was adequate.

Fresh full breakfast. Super friendly and helpful staff. Exceeded my expectations

Clean facility, friendly staff, room comfortable. Plenty of shopping nearby.

The rooms were very nice and spotless. The staff was very friendly and helpful. We enjoyed the free breakfast. I recommend staying at the SpringHill Suites Mansfield. Thank you for making our stay enjoyable.

Clean room and staff!

Was great

I would definitely stay here again.

Was there were no plates - just styrofoam bowls

Breakfast was good. Room clean but bed hurt my wife’s and my back so bad we left after first night we did not stay for rest of trip. Went somewhere else

nice room, breakfast, ease of checking and check out.

Clean. Bed too soft.

Wish there was a restaurant on the premises

Room was spacious and hotel was convent to food and shops.

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Tyyy

Excellent hospitality, definitely recommend

The front desk staff was very nice and welcoming. The room was clean, neat.

Enjoyed my stay. Room was nice and clean. Staff was very nice. Will be staying again soon.

I loved the room. I felt at home

I had a great stay at this hotel. The room was clean and comfortable, and the staff were friendly and helpful. The breakfast was okay, but everything else was excellent. I’d happily stay here again.

Great stay

Great location, great staff, clean facility. Only place I will consider when coming back to the area.

Really nice place!!!!

Had a good time, booked it for a bachelorette party. Room was clean, beds comfortable.

I had the most serene experience here. Cleanliness was top notch. Quiet and peaceful. It was altogether a very memorable and well treasured experience. I'll stay here anytime I am in town.

The only complaint I have is that there is construction going on right beside this hotel and it was right outside of my window. The workers began on Friday morning promptly at 7 a.m. and this was a day I really wanted to sleep in. While it is not the fault of Springhill Suites, I do not feel the room price was fair with the construction noise directly outside. There should of at least been somewhat of a price drop until that construction is complete. The sink did have a strange smell in my room but it was not anything I couldn't handle and is probably related to the construction or the city water system. I would stay again at Springhill Suites in a heartbeat.

After attending my grandfathers funeral immediately got on the road with my 3 kids and was on the road from 4pm-11pm and I was exiting to stay at Spring Hill Suites. I was 2 miles from there and I hit a pot hole right off of intestate and flattened 2 tires and my vehicle was undrivable. I called called and asked front desk lady and she made call to supervisor to refund my money because of my horrible stressful situation and that said they couldn’t refund to help us out! Not impressed with their customer service and no move in their heart about what I was going through!

Breakfast was just right to start your day,

Super clean

I called ahead to make certain hatch chemicals were not used in their laundry. Main ingredient for Ecolab is Lye. Had a severe reaction in my eye, pain and swollen shut. Management did not bother to even pop their head out at desk and told agent they had no idea the ingredients of Ecolab but they are a proud eco friendly hotel. Yes, I’m not happy. Had they actually known what they’re exposing guest to and relayed that to me when I ask, I would have booked elsewhere. Chemicals don’t bother everyone, they do me, that’s why I call ahead.

The Staffing is amazing

Great place to stay!

Great place to stay! Located near several dining options, as well as shopping places!

It was very clean, updated, and the beds were comfortable

, clean, great staff and very comfortable bed !

Quiet with comfortable beds. Clean.

staff was nice place was clean

I had my daughter’s 13th birthday here . The rooms were spacious and the staff was wonderful! The beds were extremely comfortable !!

Convenient location and clean facility.

quiet and clean! hard to he an uber or transportation.

Supported by an amazing group of inviting, warm and knowledgeable staff, this hotel left myself and my family refreshed and excited to return

Great stay in a great location. Plenty of food options in the area.

It was great

room service was nice

I absolutely love it. I’ve stayed several times. And always enjoy.

I liked everything about the hotel. I definitely liked the morning breakfast. Although, my bed caused morning backache.

Other than a less than appetizing breakfast, an excellent choice

Wonderful place & very quiet! Good breakfast and plenty of options to choose from..

I didn’t rate amenities because we did not stay long enough to use them. The room was spacious and clean, the hotel was also clean. But our door did not properly latch and we didn’t notice until the morning when we went to get breakfast. We let the front desk know when we checked out.

Very nice. Would stay again

The first floor room I was put in was right next to the exit door, which clearly didn’t have a hydraulic mechanism. I was awakened through the night and early morning by the continuous slamming of the exit door.

Everything was great except the water pressure. The water conservation fixtures were too effective making it difficult to wash and shower. Breakfast was nice. Staff was nice.

It was awesome. We stayed due to travel issues with flights but would definitely stay there again if we are in the area. My son loved the Texas shaped waffle he got to eat this morning!

This is an average stay for a lot of money. There are others hotels right down the road just as good or a lot better for almost have the price. Do yourself a favor and shop around before booking. To get a room for 170 a night when there is another hotel down the street for 90 a night. Don’t waster your money

It is a new hotel with a friendly helpful staff. Convenient for us visiting family. Lots of shopping and food choices in the area. The only negative is that there is currently construction next door.

I loveeeeeddd our room! The weekend stay for Valentine’s Day was amazing! Very quiet & the complimentary breakfast was 10/10!! I highly recommend staying here if you want a luxury stay at an affordable price!

Very nice hotel. I enjoyed my stay. The staff was awesome

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Nice, fresh, contemporary rooms. Staff were very friendly and professional. Breakfast was amazing. The only negatives were the low water pressure in the shower and the 5:30am garbage pick up on the back side of the building. Would definitely stay here again!

Super clean nice hotel!

Would stay again

Peaceful

Nice staff

Clean, courteous staff, comfortable and convenient to the couthiuse

Stayed 3 nights, 1st night people being loud in hall way by elevator, 2nd night asked for daily room service and it wasn't performed and dumpster came in middle of night, 3rd night person above stomped around till 330am. Our room needed maintenance on eallpaper..

Great hidden away gem! Would recommend without hesitation.

Very nice 3 star hotel. Conveniently located, very clean, and very comfortable.