La Quinta Inn & Suites by Wyndham Mansfield TX

Staff was not always helpful. Key to room kept getting demagnetized when it wasn’t near anything. Breakfast was nasty. Used to be a good place to stay but it’s gone downhill badly.

The complementary breakfast in the mornings was very nice and overall the regular staff during the day was nice The staff for the night was horrible. It seems like they just sat at the desk to babysit. If you ask a question they absolutely had no idea. Is that if you had to tell them to come out of the rain and that’s ridiculous. They had nothing simply as simple as a fork in a spoon behind the desk, I thought that was very pathetic. Also, the rooms need to be updated. The curtains were horribly dirty filthy the lamp fixtures on the walls were falling off the hotel really needs to be renovated.

Great location. A nice breakfast. Amazing coffee There were roaches, reported issues wasn’t moved and manager seemed irritated about the issue.

Exceptional

Bad

Superb

Good

Our room didnt feel clean. There were bugs in the bathroom. The walls are dirty everywhere. Im sorey to give such a bad review but we will never step foot back at this property even though its 1 mile from the baseball complex.

Disgraceful place. The woman at the front desk couldn't be less concerned with customer service. Obvious reflection of the ownership's attitude towards their customers. Broken and missing furniture. Filthy room. Immediately decided to leave upon finding our desk chair broken, end table missing and door absolutely filthy. Front desk handed us a receipt for a full refund and then processed a different number. Dispute with AMEX filed. Since the hotel wanted to set me back the $157 for their troubles, I thought I might return the favor. Save yourselves. Dont stay at this horrendous place.

Was dated. Needs a refresh

Floors were discu

Our room was a suite which was a pleasant surprise. Very clean. Staff was friendly. Only complaint was a lack of towel hangers in the bathroom and the lighting wasn’t very good

Lo único fue que ellos no tienen cuartos especialmente para mascota y hay gente que con el pelo que suelta la mascota hay muchas alergias. deberían de tener cuartos solo para mascota lo demás todo está bien

Location perfect for when we see grandkids. Rooms smelled old and musky, very outdated.

Location perfect for when we see grandkids. Rooms smelled old and musky, very outdated.

It was clean, staff were friendly, breakfast was delicious. Would stay there again.

It was clean, staff were friendly, breakfast was delicious. Would stay there again.

Did not like that we could not even check in early at all with out 50$$ charge for a extra 1. But I understand it’s the hotel rules

The only disappointment was hallway carpets needed to be vacuumed and cleaned.

I think they have a mold problem. My room smelled musty and the top of the drawer in the desk had either dust or mold on it. I stayed 3 nights and woke up with a headache every morning. I spoke to a man in the elevator that said his room was the same!!!

Staff gave good directions

Breakfast was good. Could use variety from day to day. My room, 209 smelled awful. Mold on cabinet that held fridge. Odor was more noticeable near bathroom. May have mold under carpet. Or perhaps someone urinated on carpet. I had a fragrance candle to mask oder. Should have switched room. .

Breakfast was good. Could use variety from day to day. My room, 209 smelled awful. Mold on cabinet that held fridge. Odor was more noticeable near bathroom. May have mold under carpet. Or perhaps someone urinated on carpet. I had a fragrance candle to mask oder. Should have switched room. .

Breakfast Had to have our door keys remade everyday which was very inconvenient. The gym only had one treadmill no other equipment at all just empty

Breakfast Had to have our door keys remade everyday which was very inconvenient. The gym only had one treadmill no other equipment at all just empty

The beds were super comfy and all the staff was super nice. The manager that helped check us in was so nice, my card had been locked by my bank and she allowed me to pay cash so my sisters and I wouldn't be stranded.

The beds were super comfy and all the staff was super nice. The manager that helped check us in was so nice, my card had been locked by my bank and she allowed me to pay cash so my sisters and I wouldn't be stranded.

The carpets in the hall were bleach stained, the door on the side of the building was in poor condition that the card reader didn’t work properly, the side windows were stained with something all over them that was white. The pictures on the website are definitely not what the actual place looks like. They had a nice breakfast in the mornings as well. Give credit where credit is due. The staff was friendly.

Horrible I had the change rooms 5 times when we got there. It was something wrong with all rooms. Dirty, things didn’t work and unsafe.

Horrible I had the change rooms 5 times when we got there. It was something wrong with all rooms. Dirty, things didn’t work and unsafe.

My room had a bad odor when I arrived. One of the beds smelled like urine i told the staff to come and check the mattress they told me i had to wait til someone did their rounds because they were short staffed. No one came to my room until the very next day because I complained once again. They changed the sheets and it still smelled like urine so i checked the mattress and it was the mattress that had urine stains all over it so i told them the mattress needs to be changed. They finally switched my rooms and the room i was switched to the toilet was disgusting. My children and I had to all sleep in one bed my first night there and I had a double room. Then I asked for some type of compensation and they gave me $11 back off of a $131 dollar a night room. Terrible

Location was perfect for our needs. Comfortable beds, plenty of extra room/surfaces to put bags, suitcases. Appreciated the refrigerator and good tv channels. Lots of counter space in bathroom. Carpets in hallway and room were filthy. (And outdated) could hear people next to us- had loud kids early in the morning.

Breakfast delicius

Loved the whirlpool tub it was nice and hot.

There were dirt stains in the shower. The breakfast buffet was unmanned, sausages, scrambled eggs, biscuits no gravy. What!!!

The carpet had not been fully vacuumed, and several particles of 1/8 to 1/4 inches were found which I picked up.

The staff was excellent they went well and beyond service! My wife and I had plenty of towels!

A

Hotel needs to improve the access control cards system. First time, one of the access cards didn’t work. Next day, my access card was deactivated, the following day we had to go to the front desk twice as the staff didn’t set up correctly the access cards.

Nice stay. The room was big and pretty.

The staff was wonderful and the breakfast was delicious.

Clean rooms, convenient location, good breakfast

My stay was amazing. The staff, the rooms were pristine. It was a very pleasant stay. Thank you to all !!

Everything was great until we tried to use the microwave.It did not work. We used the one in the lobby.

Everything was fine until 9 a.m., when maintenance staff woke me up because the air conditioner was leaking. It was very unpleasant; I had already asked not to be disturbed, yet they came and tried to enter while someone else was sleeping—so I refused. They made me turn off the air conditioner after they left.

Awesome staff! Great atmosphere.

Deadbolt was very difficult to engage and disengage. The room smelled like either pet urine or mold. There was damage to the bathroom door like someone had punched the door. The room appears like it was painted recently. We did not eat the included breakfast as it was minimal.

All way good. People were kind and helpful

The staff is amazing from the front desk clerks to the house keeping staff and the kitchen staff.

Room had a stale odor to it, though the air-conditioning was set a 70°, turned it down to 68° which took some of the odor out. Bathroom bathtub had a light visible dirt ring, and there was spots of mold on the bathtub caulking. There are no towel bars to hang towels on after use. The pillows on the bed were the most uncomfortable fluff with no support, no comfort. Hotel stairway was very humid and warm. The pool water was a dark green color, definitely would not have put even a toe in that. The fitness room had two pieces of equipment, the rest was missing so it was primarily an empty room outside of two pieces equipment. It was difficult getting into the room due to the key reader not always working properly.

It’s the little things… The staff was friendly and welcoming, the room was clean and the a/c worked well… Big things, check. Little things… Not so much… Shower head did not work properly, in room coffee pot had a pod adapter that wasn’t designed for that unit and therefore was not functional, there was no seating area in the room - no couch, no chair just a single desk and desk chair, additionally the indoor pool was cloudy, off colored, and did not look welcoming. Was it terrible, no. Was it on point, also no.

The hotel was good and comfortable. The only complaint was the stale smell in the room. I think it was the carpet… some Febreeze or carpet freshener would make a big difference. I would stay there again.

We booked the king whirlpool room, which was pretty awesome. The front desk gal was not. When I arrived she was on the phone and did not even acknowledge my presence for the entire 10 minutes I was standing there at the counter. She could easily have put them on hold to check me in, which only took about a minute since I booked online. Other than that the stay was fine.

Good

We asked for an extra blanket for the sofa bed that was going to be used and they would not give us an extra blanket. They said they didn’t have to. Poor customer service. The guy was really rude about it.

Unhelpful and doesn’t know how to print a receipt

Great stay will book again

I’ve seen mixed reviews from this location, but I had a good experience all around. As usual, I checked in within 5 minutes. The halls smelled clean and the elevator worked. The halls were pleasant and clean as well. No weird smells or anything like that. Getting into the room was simple enough, swipe the card slot and bam, typical hotel room. We had the bigger room with a king bed on the side and a tv and dresser opposite of that, window in the back, bathroom by the entrance. The old reliable layout. Fine with me. It works. The bathroom was clean and the plumbing worked. The ac kept us cool and the beds were soft. I didn’t try the breakfast as I had to leave in a hurry, but other guests seemed to enjoy it so I give it a pass. Parking wasn’t an issue and it wasn’t loud or distracting. I had a good stay. Minus one star for the foamy pool. That usually means ph balance is off. It’s fine to use, but a crystal clear pool is the way. Other than that, 8/10 would recommend.

The room was clean and well maintained. the bathroom had a tub and shower. The breakfast had plenty of options, such as oatmeal, cold cereal, eggs and sausage along with several beverages. There were not plenty of television channels to choose from, but I was visiting and enjoyed the city. The room had the usual amenities and was comfortable. I enjoyed my stay.

Clean,Good place to stay!!

There was hair in the bed, and we could not sleep at all the room was extremely hot and 100% humidity so much that the bed sheets were sticky.

Everything seemed old and rickety, smelled odd, like old smoke and fabuloso cleaning supplies. Shower head is only good if you are shorter than 5 feet tall. Location is about the only good thing this place has going for it.

Clean room. Nice crisp white sheets and comforter. The a/c was super cold. TV channels were great. Big fridge and microwave! Fast elevator. Staff super helpful and nice. Breakfast yummy! Will stay again!

Clean the rooms and hallways!

Staff very good. Breakfast good. Room was clean.

None of the fitness equipment was working. There was no water offered at the breakfast selection.

Clean quiet room, beds were comfortable, enough pillows and towels and breakfast was fresh.

The room was very comfortable, clean and roomy, The staff was nice and courtesy was well address

Had an issue with the AC unit. Staff was on top of it. Could not be fixed and moved me into a new room quickly. Very friendly staff. Both my first room and then the second room were clean. Breakfast was great. Great stay again!! : )-

The manager Tamara was so kind. She was so helpful with any requests I had. The other staff members were also courteous and always said hello. The rooms were very clean. The air conditioning in the rooms stayed consistent and kept the room cool from the hot summer hot. The breakfast was delicious and always on time.

A strong mildew odor usually indicates a hidden moisture problem, trapped spores, or deep root growth (hyphae) in porous materials. I couldn't sleep i had to spray cologne to kill the odor..

Room was very clean, AC worked great. Pleasant stay.

What was advertised was not there. The gym wasn't full of equipment it had a treadmill and a bike that was it. There was no hot tub with the pool. Our room had the Jacuzzi tub which was nice.but whoever laid the tile and caulk did a horrible job. It was all separating from the walls. The elevator also didn't have an inspection label on the inside of the elevator. So who knows how long it's been since it was last inspected. That right there was a big red flag. There was a bit of trash here and there but thats to be expected when there are kids in the hotel. Other than that it was nice. But not worth the $200 a night for the room. Where we live it's half that for much nicer rooms.

Breakfast was good… need to remove picture of spa on website since you do not have one.

Excellent

It was good, but we ended up leaving a day earlier than planned. Sick niece.

Place is full of coch roaches

the room is clean and staffs are super friendly.

Great

It was supremely dirty. The hallways have not been vacuumed in ages.

Room was clean the airconditioner was cool .

Rooms very damp and musty. Halls smell like smoke

Air conditioning didn’t cool the room well at all. Bathroom smelled like mold. Shower didn’t get hot. Towels had what looked like makeup stains on them. Front desk was not very friendly, looked more put out that we were checking in. Lobby and elevators were clean. Room appeared clean when we walked in but with odd smell.

Rude customer service bathroom was dirty. Building smells foul

The staff is very friendly and helpful. The hotel and room was very clean. The hotel needs to be upgraded. Our sink was cracked and the paint was pealing off the door frame. It was a good place to stay and convenient to a lot of shops and restaurants.

Excellent hotel. Great location.

I would like to shout out the breakfast attendant. I didn't get her name. She is hispanic and she was the best and most nice person.

Establish was very friendly a lot of things in the room like the Lenny head more lights, crooked bathroom light at the flip on and off to get it to come on just a few small things other than that the state was great, but definitely like the staff very friendly and very helpful

Older building may need updates

The elevator wasn’t working and had to walk three flights of stars. Wished we would had warning prior to staying

Staff was totally unwilling to work with coaching staff of traveling baseball team

Stayed in the one bedroom suite. Moderate quality at a budget.

Everything is great front desk are great

Lots of stuff not up todate. Gym, pool, elevator

Very helpful and courteous and clean.

One of the best hotels to stay at, with exceptionally friendly and helpful staff who go above and beyond to make your visit enjoyable. The hotel is spotless, well-maintained, and provides a comfortable, welcoming atmosphere that makes you feel right at home.

Great. Will be back.

Over all, it was not bad. It's affordable.

Staff was wonderful. No water pressure and there was a lot of garbage outside as well as homeless family staying in there cars in the parking lot.

There is no hot tub it has been filled in. And the indoor pool is not heated. I was not able to get a refund to be able to switch hotels. This is a very inaccurate description of this hotel.

Clean room and easy parking gym didnt have as much as it could have had but there is a planet fitness across the hwy

Everything was great

Very clean and nice staff

The photos do not compare to how the hotel looks there’s no Jacuzzi it’s been filled in and the walls are molded and falling apart

Clean and comfortable

Everything in perfect condition

210

Nice staff

Very good excellent

Clean room. Helpful staff when I needed toothbrush & toothpaste. Quiet lobby. No ice by the door!

Excellent

Everything was great

Everything was fine

If your place is under remodel how about telling us that and reducing the rate. Price was the same as other hotels in the area that weren’t under remodel. Very disappointed.

Did have breakfast left to early everything is fine

Thank you for a fantastic stay, Chelle Walker

The room was clean, did not look worn in any way, and smelled fresh. Even though my room was directly across the hall from the elevator, minimal hallway sound could be heard and I enjoyed interacting with the staff. Liked the breakfast. Will stay here again when in the area.

We purposely booked this hotel for the use of the indoor pool on our down time. We have young kids that were excited to swim and the hot tub was a bonus. The hot tub that they advertise is currently filled in with cement and they had the pool closed because they claimed it was too cold for use. Our room was decent, could've been cleaner but the ac/ heating unit would make a terrible noise when it kicked on.

Everything was great except the shower head holder was broken and not repaired our whole stay, as a result we went through a lot of towels drying the floor.

The tub was dirty