Hampton Inn & Suites Mansfield

The located was excellent I could have not ask for better. Eatting restaurant and shopping was within 3 minutes drive. The breakfast there was really good and the cook was very nice and helpful. The property itself needed a little more undated. When I first got there my room smelled like pet urine and I went to the front attendant and he was not helpful he gave me some 72 hrs dove deodorant and told me to spray and come back in the morning to see if I could get my room change. Thankfully I was able to get another room but that room also had a pet urine smell and the air conditioner would not get cold enough. It was just a bad experience from previous Hampton Inn I have stayed in this one was the worst. The price was a little step for the accommodation I experience. But I am not giving up on Hampton Inn because it's one of my favorite hotels to stay in with my family and very spacious .

Breakfast was amazing Room had an awful smell and front desk rep didn’t communicate that card on file was not working and house keeping didn’t ask if we needed fresh towels.

When we returned to our room, we did not receive any house keeping service. When we complained to the front desk we we informed that house keeping service is only provided every other day, unless we requested otherwise. However, we were not informed of such policy so we could request it. This hotel failed us and did not meet our expectations. Hampton failed in keeping it's "100% Satisfaction Guarantee" promise. When I brought up the "100% Satisfaction Guarantee" hanging right in front of the counter, I pretty much just received lip service.

The staff was excellent and very kind

It smells like glue in the whole building. The hallways are hot and it doesn’t feel like they have the ac on. The breakfast was nasty, had no flavor even the coffee was just hot water.

Exceptional

I liked that we had the best front desk assistant. Lamarr provided great service when we checked in and out. My husband uses a cane and he helped with all of our luggage in addition to being friendly and courteous. The Hampton Inn in Mansfield is fortunate to have him!

Helpful staff

The room was clean. The bed was very comfortable. The a/c worked really well. Everything about the room was 10/10. The front staff, one man, was professional and courteous. I didn't catch his name, tall African American male, wore a covid mask. Kept handing me free vouchers to Texas Roadhouse lol.. Pool was out of service. Looked good to me

The room was clean. The bed was very comfortable. The a/c worked really well. Everything about the room was 10/10. The front staff, one man, was professional and courteous. I didn't catch his name, tall African American male, wore a covid mask. Kept handing me free vouchers to Texas Roadhouse lol.. Pool was out of service. Looked good to me

👍

Great location Our room smelled terribly. We reported the smell to the front desk and the man seemed disinterested. However the next day, our room did have a Glade Plug In. The smell was so bad that the plug in didn’t help. The hotel pool was out of service, so the man at the front desk told us the hotel next door would allow us to swim there. Unfortunately, the front desk at the hotel next door didn’t know about this policy so we hated to ask to swim there. It wasn’t a terrible experience, but it could have been better.

Passable

Great location Our room smelled terribly. We reported the smell to the front desk and the man seemed disinterested. However the next day, our room did have a Glade Plug In. The smell was so bad that the plug in didn’t help. The hotel pool was out of service, so the man at the front desk told us the hotel next door would allow us to swim there. Unfortunately, the front desk at the hotel next door didn’t know about this policy so we hated to ask to swim there. It wasn’t a terrible experience, but it could have been better.

Clean room

Front desk staff member was loudly watching a show on her phone and didn’t even realize I was standing in front of her for a good 30 seconds waiting to check in. Charged me for the incidentals fee, handed me my room keys, told me the room number and that was it. Didn’t go over any additional details as far as breakfast hours, WiFi info, or that their pool was closed due to renovations. We discovered that the pool was closed after getting down there and seeing the sign after keying into it. Thankfully we booked thru Expedia and received some credit back since the pool was a main reason we booked there for evening use because I doubt the staff would’ve been any sort of accommodating. Breakfast was decent, minus the staff member who was in charge of it. Extremely unfriendly and stared everyone down that was putting food on their plate as he waited to replenish the food. Hotel was clean and decent. Would not stay there again due to staff.

The new management is obvious as last year we didn't have the same issues. There was no a/c on throughout the building during the day. Our room's a/c was turned up high and it took awhile to turn it down.

When I checked in the desk clerk held my license and stared at me..I asked what? He said just noticing how Beautiful I was! He asked if my husband was with me?when I said No he said I must be brave traveling alone. He asked how old I was and then said " so you are all alone?" I told him No. Im visiting my daughter that works for the Mansfield Police Department. Then asked him if I was going to be safe here? He said YES, because I met the right person. Felt like I was being targeted for kidnapping 😞 I was paranoid the entire night. Put furniture in front of door, double locked And had husband on speaker while I took a shower I even turned air conditioner off because it was noisy and I wanted to be able to hear if someone tried to get in my room. I had a very unreastful night

Property was nice and in a good clean location Shower pressure was terribly slow and the breakfast on the first morning was not that good for the first time so I did not have a second breakfast

Property was nice and in a good clean location Shower pressure was terribly slow and the breakfast on the first morning was not that good for the first time so I did not have a second breakfast

Bad

Location Here’s a professional but strong review in English: My experience at this hotel was extremely disappointing. During my stay, I had to change rooms three times because each one had mold issues. This is completely unacceptable and raises serious concerns about the hotel’s cleanliness and maintenance. On top of that, the staff at the front desk provided very poor customer service. They were unhelpful, unprofessional, and showed little concern for resolving the situation or making my stay more comfortable. I expected a much higher standard of service and accommodations. Until the hotel addresses its mold problems and significantly improves its customer service, I cannot recommend staying here.

Here’s a professional but strong review in English: My experience at this hotel was extremely disappointing. During my stay, I had to change rooms three times because each one had mold issues. This is completely unacceptable and raises serious concerns about the hotel’s cleanliness and maintenance. On top of that, the staff at the front desk provided very poor customer service. They were unhelpful, unprofessional, and showed little concern for resolving the situation or making my stay more comfortable. I expected a much higher standard of service and accommodations. Until the hotel addresses its mold problems and significantly improves its customer service, I cannot recommend staying here.

The location close to family There was a stale smell in the room and the pillows were horrible .

The location close to family There was a stale smell in the room and the pillows were horrible .

Staff was nice. Breakfaat was okay. Eggs were a little dry.

It kind of smelled in our room

Clean rooms, helpful staff, great free morning breakfast (chef) was very friendly and accommodating. Air conditioning very good.

Room was clean and spacious staff was helpful and attentive great stay breakfast amazeballs

Clean and comfortable It was all nice

Clean and comfortable It was all nice

Exceptional

Excellent service

Very pleasant stay!

No hot tub as pictured and the hallways were very hot no A/C or it wasn’t running. The elevator seemed suspect as well so I took the stairs.

There was a smell I couldn’t place in the room

Good location near highway, easy access in both directions. There was a smell I couldn’t place in the room

The room smelled like there was a pet in it before me. Maybe the carpet needs to be cleaned. The food was very good and I was pleased with the staff.

stars... expected more from Hampton!!

THANK YOU

The staff was exceptionally helpful when I had a printing problem for a presentation

The overwhelming smell of pet urine throughout the hotel and rooms is horrible

Stains on couch, flies on nightstand and my room smelled like curry

Our room that we got was clean and okay shape. The only problem is that the whole room smelled bad ( musky / fishy ). This ruined us from staying there again. Had to go to Walmart to buy Lysol air disinfectant to make the stay tolerable. Initially called front desk for a spray and they brought us two small men’s spray on deodorant that had a cheap perfume smell to it… cheap deodorant and stink do not mix well. I would NOT recommend this hotel to anyone. Sorry to the staff that is very kind…

Overall a decent hotel. Nothing too fancy and nothing was dirty.

Hotel needs to be updated. A very apparent smell. Musty and smelled like dog.

Everything was perfect

A/C Not functioning. Paint in room was horrible and the room smelled weird.

The room just had a musty not very clean smell to it.

Didn’t eat

Loud and desk clerk could barely speak English.

The first room they gave us smelled like rotting fish...no exaggeration. May be mold in the AC unit. So, I went back downstairs and told the front desk lady - she seemed very annoyed that I bothered her with it, because she was on her cell phone. Second room was fine...a little small, but did just fine. Only 1 elevator and the doors are misaligned, so it squeaks terribly!

All was great

Muy atentos tod@s

Toilet was clogged the entire time. No one at the front desk all night to report it to

The rooms were clean and spacious. The breakfast was very good with a lot of options. The only reason I didn't give 5 stars was the front desk worker when we checked in. There was no greeting, not even a hello, and he seemed like he wanted to be anywhere but there.

Great breakfast. Friendly staff. Mostly clean room. Stain on fitted sheet. Slow refund of accidental deposit.

Clean

But staff was nice and hotel was clean room was also nice

The bed had blood stained sheets and we arrived in the evening. Needless to say, we had to assist in remaking the entire bed because there was only one staff member working. Very disappointing.

The staff was so nice. They really made us feel welcomed. The breakfast had a nice variety of selections and was delicious.

Everything was great except for a few marks and stains on the bathroom walls. There was long black hair on the towels on the racks and then the door hinges on the cabinet that closes the fridge were coming off.

Great stay, wish I could afford to do that more often.

The staff was super friendly. I was a little concerned about safety due to our door handle being loose and wiggly. Overall it was fine for a one night stay.

We were there for five days. No one offered to clean the room nor give clean towels/toilet paper. Everything was done on request. The breakfast was good. There could been a variety instead of same old everyday. The morning manager was nice. He attempted to make things right. The house keeper still left and didn't clean the room. She just changed trash and removed dirty towels. Around 9:15 a.m. The house keeper knocked on the door once before just barging in asking if were extending. How rude??

My review was due to staff helpfulness. We had added another name to the reservation and that messed up the name causing the Hilton app to not work. The app work prior to adding the name but the staff would not help because it was reservation made thru 3rd party. Sometime all it takes is showing that you care and want to help.

The suites were large and a good size for a big family. Breakfast was good and we had variety which was great for being there a week. My 2 biggest complaints is our rooms smelled like fish. Not sure if it was because we were near the kitchen or because of the humidity. My other complaint is one of the male workers constant flirting with guests and even gave my daughter his number before we left the hotel. As a mom I was not thrilled to hear that happen.

Clean room and friendly staff

This was the worst Hampton I have ever stayed in. Security was non existent. The rear entrance door was prompt open the entire two day stay. My room was not cleaned, the toilet had not been flushed when I entered my room. There was quite an odor in the room, shampoo and body was bottles were empty. Extremely disappointing, for a Hampton, motel 6 would have been a better option.

Room had horrible lingering smell. We complained. Hotel answer was to come in and spray some chemical in air on day we complained. Smell never went away and only got worse. Was sickening to me and my grandson but they were totally booked

We had an awful smell in our room that was very difficult to endure. We were given a room spray that worked for 5 minutes. Also only one outlet in our room was working. Employees were nice.In any other situation we would have canceled but all other hotels in the area were booked.

I had a short stay at this property. When I got into the room I noticed that the tub was not clean. I let the front desk know and someone was sent up to correct the problem. The staff was responsive and friendly. During breakfast someone came around to check on us. All of the staff was very attentive. The room had some paint issues. Just aesthetically displeasing but, nothing too serious. The room was a great size with a microwave, refrigerator and very comfortable. This is a solid choice if you are looking for something budget friendly.

I do not recommend this hotel to anyone with allergies or sensitivities. The rooms smell very musty and it seems like they tried to mask the smell with air fresheners, which I am allergic to. The first room we had smelled musty so we asked to change rooms. The front desk staff was very accommodating. The smell in the 2nd room was even worse. My parents also had a room so I checked theirs out and it was also very smelly. We gave up and stayed in the second room, which smelled like must, air fresheners and chemical adhesives. I wasn't able to sleep well because of this. Now I am home and don't have time to do laundry. The smell from the hotel is in my pajamas and on the pillow I brought with me. It's not great. Other than that, the hotel was fine. I'm just very sensitice/allergic to smells so it wasn't good for me.

It was hard to sleep

Arrived at 3pm for check-in, room not clean or ready. In town for business, meetings from 330p-1am, asked if they could store my suitcase til I returned to check into room. Hotel was not sympathetic to my situation, non apologetic to room not ready and refused to store suitcase stating “too many different people walking around, no safe place for my luggage”. Went to Holiday Inn, they stored my luggage and had a room ready when I returned. Lost out roughly $400 paid for Hampton, fully regret choosing to book a room there. Requested manager to call me, no response.

The ice machine on our floor did not work We could not get the air to come on and staff had to come to the room.

No elevator. No help

Luckily I made a joke of it during the toast and it worked. But shame on you all for not being proactive and acting like there was nothing you could do. Walk up the stairs 89 year old grandma. I am not talking about the staff they did wonders, once I stood firm. I am talking to the manager and owner. Shameful.

Whole hotel had an odor

Breakfast menu was Bacon, sausage, cereal, scramble eggs, boiled eggs, option to make waffles, fruit ( bananas and apples) muffins, yogurt. Coffee, apple juice, orange juice.

The staff, Nicholas and Lindsay and Ashton, were very kind and helpful. The parking lot in the back needed some trash collection as we stayed for five nights and noticed that paper and cups were not picked up. But that was our only suggestion.

Although it was by the interstate it was calm and quiet

Did have a weird smell. Almost chemical but everything else was fine. It wa Late So we did not bring it to anyone’s attentions but the room across from us has the same issue. Breakfast was also great.

Loved our stay at the Boardwalk inn. The hotel was nice, and pretty clean. Our room was comfortable and pleasant, though there were a few stains on the carpet, and a little mold on the tub. The balcony was nice and faced the boardwalk, it was a little small but overall enjoyable. The staff was super friendly, and front desk staff was really nice and polite. My husband and I really enjoyed our stay, and plan to stay again when we visit.

Smelly & checking was a hassle

Bathroom vent appears to have been neglected for some time. The is dust or mold piled half an inch thick on it Toilet was cleaned

Everything was great

The bed was like a brick theu didn't have a box spring they had like a table top built under the bed. The pillows were soft, the comforter and sheets great. But my Lord that brick bed

Nice friendly professional staff.

The place was clean and the room was spacious. We didn’t have shampoo in the room and the halls had an intense odor of cleaning chemicals, but that was the only complaint.

Nothing to add

We had an ok stay but the toilet was not functioning correctly so we let the staff know but they did not fix it.

Great stay!

Great stay. Zero complaints.

It had a very bad smell on the elevator area

I loved it

We had a great time. The room was large great for my son and his friend to play there video games. They love the room. The room was clean but it can use some repairs. The sliding door did not stay closed to the bath we used shoe to keep it closed and the toliet paper rack was coming off the wall. Overall the stay was great. The staff was very friendly.

The air conditioning worked well in the room, but the hallways were hot.

Noisy and limited options due to locality

The room itself was great, very clean. The hallways, and especially the elevator, are very warm. The breakfast was superb with many options.

Although, it was a little dated than most Hampton Inn and Suites I stayed in the people and staff were nice. The price point for the rooms were a little high being there were some wear and a few broken items in the room. Overall, not a bad experience and the breakfast was decent.

It was a great stay.

Room was nice and spacious, we had a suite. Hallways are not air conditioned and very hot and smell. “Gym” was full of conference room chairs stacked literally everywhere and was completely unusable.

The clerk was professional, kind and helpful.

The gentleman that checked me in was extremely friendly and engaging. The young lady that checked me out was very polite and even offered to make me a “to go” breakfast bag since I didn’t have time to eat. Very comfortable, clean, and a quiet room.

The staff are wonderful

Good room

The front desk staff were excellent, especially LaRon. Very accommodating and helpful. It would have been nice, however, on the hotel listing, to note that the hotel was under renovation (much needed!) It will be a very nice place once updates are done, but for now, it is overpriced for the condition of the facility. We stayed 9 nights and rec'd towels once upon request and never saw a maid. We had to put our trash out in the hallway and even though we requested maid service to change the bed linens and towels, no one ever showed up and we were told housekeeping was gone for the day when I called them mid afternoon. Very frustrated with that.

Our stay was very nice from the check in to the check out. Staff was very nice and helpful with all my needs. I loved the complimentary bag of goodies that you are welcomed with, very nice touch. The hotel itself is very nice, fairly new and clean. We stayed in a suite due to our large family and were surprised at how big and spacious the room was. Would definitely come back and stay here again. The only two issues I had was the inconvenience of the hotel dryer and washer being out of service and the waffle syrup dispenser not working during our stay. Other than that everything else was great!

The shower stall was unclean in 2 rooms I was offered.

Clerk was nice air conditioning wasn’t working didn’t get cold toilet was loose

Excellent Property

Nice

Street noise very loud. The morning we left the power went off so had to go down the stairs. The hotel employees did not know how to get the front door open without electrical power. A man staying there knew how to open the door. I felt like they had not been trained in how to take care of business during a power outage.

The ONLY reason I marked down on property condition and facilities is because when we stayed they were doing renovations and part of the hotel was under construction. Tho I will say you never heard them banging or anything like that. Once the renovations are complete this will be an even better hotel to choose. Everything thing looked beautiful and the staff was very friendly and helpful.

My room smelled bad moldey and she put me on first floor when she gave me my key she loudly said my room number with a bunch of people around.

I had a large room on the first floor, it was clean and the TV is huge but housekeeping started really early on a Sunday and loudly came in and out of rooms and nearby supply areas; the loud sounds of doors shutting (sometimes slamming shut) was constant. I ended up getting dressed, packed and checked out by 8 am; I couldn’t stand the noise any longer. There are signs notifying guests that the property was under construction, but it’s definitely noticeable. The furniture didn’t match (I had a yellow lamp, red chair, and a blue side table, while the rest of the room decor is gray and white with brown furniture). The gym was inaccessible, there are rolled up rugs stored to the sides and corners. Ice machine was broken on the first floor. The layout of the bathroom is not good with an extremely high vanity and the shower knob set-up (when you start the shower you get drenched (I was clothed) and there’s no where to put a soap bar that I brought to use. I did like the lotion and soap pumps provided at the sink.

The property was well-maintained.

Very clean and friendly staff

The pool and gym could use a lot of work, they seemed to be in the middle of updating and moving things around but that should be noted until all amenities are available for use.