Best Western Plus Mansfield Inn & Suites

I am very impressed with this property. There was no ADA room available when we checked in late Friday. The clerk said we could move to one the next day. They called by mid-morning and the room was ready. Since I had just been discharged from the hospital, this was very welcome news! They also provided a desk chair which rotated and was adjustable in height which was so much more comfortable to sit in than the straight-backed chairs in the room. Nice walk-in shower and elevated toilet and lots of hand soap,shampoo and lotion available. Their free breakfasts are exceptional. I cannot say enough about how well we were treated here. Also there is a great indoor heated pool and spa which I took advantage of several times. Both rooms were clean and maid service was excellent. Great place to stay!!!

The rooms smelled musty and moldy. We tried two different rooms and they both smelled the same. My wife and I both were not feeling good with what we were breathing in. I tried to call the property several times and they do not answer the phone. I am trying to get in contact with the manager for a refund. Rick Caruso 951-453-6734

It was bet clean and the staff were friendly

Quick and easy check in. Convenient location.

The hotel is very close to food places and Walmart is just right behind it in walking distance. The rear parking lot is very well lit and safe. The downside is the room had a very musky odor, we even had several cracked tiles in the bathroom, and the shower curtain was so thin that water seeps out onto the floor. I had a packed itinerary else I would have taken the time to change locations just because of the musky odor. Odd for such a new looking place.

Safe, clean, comfortable.

1

Me gusto la estancia y volveria a quedarme si voy de nuevo

Clean All very good

Clean All very good

Very good experience. The Best Western Plus in Mansfield is convenient to shopping and restaurants. Rooms are clean and comfortable, the location is safe and peaceful, the breakfast is good and the experience is nice and consistent. Recommend it.

The Breakfast was very good and plenty of food

The room was old, it smelled, the couch was stained and it seems to be the Best Western model.

The room was old, it smelled, the couch was stained and it seems to be the Best Western model.

The property is older and could use remodeling. The front desk managers are rude.

The property is older and could use remodeling. The front desk managers are rude.

The room was fine but the carpet needs replacing it smelt like vomit and dog pee very bad smell

The only problem we had was the room having lots of humidity

Everything was wonderful.

Enjoyed the stay!

The 100 dollars deposit and how long it takes to be refunded

The 100 dollars deposit and how long it takes to be refunded

Close to where I needed to be Nothing

Close to where I needed to be Nothing

I was amazing all round;)

I was amazing all round;)

Clean room, great service and great options for breakfast would recommend

The breakfast was amazing! I loved the shower pressure! The only issue I had was seeing two roaches during my stay :(

Very nice hotel. Conveniently located. Powdered eggs, bland sausage and hard biscuits.

Easy check in, clean and spacious room. Would recommend

N/A

N/A

We had no complaints. It was close to where we needed to be and around different things to do and places to eat! The only thing I could say is that our AC was leaking! This morning I stepped beside the bed and the carpet was wet.

We had no complaints. It was close to where we needed to be and around different things to do and places to eat! The only thing I could say is that our AC was leaking! This morning I stepped beside the bed and the carpet was wet.

Great stay

Everyone was very pleasant the pool was great breakfast was good and rooms were very clean would stay again if I needed

No

Great experience from check in to check out

Great place to stay while we were there for our son’s doctors appointments.

Got a room with 2 queen beds and a pull out couch . Couch bed was broken . Got moved to another room and that pull out was broken so they try to move again and that pull out didnt even want to come out . We end up staying in the other room but very unhappy with it

Got a room with 2 queen beds and a pull out couch . Couch bed was broken . Got moved to another room and that pull out was broken so they try to move again and that pull out didnt even want to come out . We end up staying in the other room but very unhappy with it

Very clean room. The staff was very helpful. Will definitely be staying here again!!!

The staff was great, check in was very quick and easy. Room was clean and the temperature was nice and cold on a super hot day. My only complaint was the room didnt smell the best, like it used to be a smoking room. I would stay there again.

room was very clean and breakfast was amazing

Clean and great breakfast

The room is clean and breakfast is delicious

I will never be staying there again. The pictures of the rooms look nothing like it. The hallways and rooms are very outdated with a mildew smell. The girl who checked me in was not friendly and had bad customer service skills. Its better to spend a little more money to get a better hotel.

This is a scam. The pictures online look nothing like the rooms. The lobby looks nice but as soon as you step off of the elevator it smells like mildew. The rooms also are very humid and have a mildew smell. The rooms and hallways were very outdated. The girl who checked me in was not friendly at all and had bad customer service skills. I will never be staying there again. Its better to spend a little more money and get a better hotel.

When we first checked in and walked to our room the look we got from the man next door was so mean and cold I knew it was going to be something from that moment he judged us, we went to the pool and there were other families there as well, us(black), a Hispanic family and a white family and it’s a pool the kids were all playing splashing whatever because again it’s a POOL but I cuts the white lay didn’t like that so she went and told the front desk so the guy proceeds to come in and tell the Hispanic family no splashing, then walks Around the pool SKIPS the white Womans and comes directly to us to tell us the same thing meanwhile her daughters was jumping in the pool directly by me splashing us but you know it’s a pool and it’s water if you don’t want to be splashed then leave, but I felt racially profiled because why not tell her the same thing she had kids too and they were splashing us but since we didn’t care enough to tell because again it’s a pool let the kids enjoy themselves we get told not to splash and my kids weren’t even near her or nothing this whole weekend we walked on eggshells the man next door would stare me down anytime I walked out the room we felt so uncomfortable and we’ve been to so many hotels this year this by far is the worst one and we will never come back thank you for the terrible service I’m not even going to mention the cops being called that night smh do better

The staff was fine

Worse hotel ever! Don’t stay here!

I enjoy staying here because of the heated pool. Nothing ruins a stay more than finding out the hard way that the pool is cold.

Nice

I stay here when in town for work and this is the fourth stay of this year. Property in a wonderful location and is always clean and well maintained. Welcoming staff, pool, gym and the breakfast makes it really easy for me. After a long day at work, I just want to get food nearby and relax in the hotel for the rest of the day.

Clean quiet, nothing to complain about.

Great Overall.

Breakfast was cold on Saturday and was not great

The hotel was very nice and the staff was very friendly and helpful. Great location! There's a Walmart, Chic fili, Popeyes on the same lot, and other restaurants up the street. I will definitely be staying there again.

Excellent service

All was well and clean.

Flawless experience. I went in and was greeted with a smile with a hassle free check in. I was in my room in less than 5 minutes. The halls were clean and quiet. So far so good. The entry is a simple swipe to the door knob. Nice! The room itself is the standard set up: bedding on the side with a dresser holding a tv on the other side, a nightstand between the beds, a window in the back, and a bathroom near the entrance. Cool. It’s the tried and true layout for hoteldom. The bathroom was clean with nice tiling. The included soap and lotion options are citrusy and should be sold in the lobby. It’s great. Everything else worked as intended. The pool was fantastic. Not too cold either. The hot tub was the star. The perfect way to unwind after driving around DFW. It’s crazy out there. I slept like a baby in the womb. Those beds are comfy alright. Breakfast in morning was surprising had so many options. Cereal, eggs, bacon, French toast, potatoes…I’m not done but I have a character limit so you’ll have to go see the rest for yourself. The Texas waffle maker was the standout. The waffle was superb. I need another so I’ll be back. 10/10 would stay again. The groundskeepers are also doing stellar work as it was pleasant inside and out. Easily recommend.

Last minute stay reason why I stayed there. The room had a musty smell, muggy feeling overall. I wouldn’t stay there again. I had a problem with the front desk charging me the night and deposit when I had already prepaid with Expedia. Hopefully I get refunded.

Over all great stay clean safe and friendly

Nice , clean ,

The hotel was clean and staff were friendly. Good location. My only complaint is that I was charged $100 for “incidentals” and was told it would be refunded when I checked out. It was not refunded when I checked out so now I’ll be checking my credit card account each day to see if and when it’s refunded. $100 seems excessive for a one-night stay in a hotel without a restaurant. What “incidentals” could I have incurred? Plus, it should have been refunded when I checked out, as promised.

Really nice breakfast.

I would recommend this hotel.

Also the breakfast was just ok, I was thankful for cereal and yogurt because the eggs were not good (but pretty typical for hotel eggs) both mornings we were there. The people at the front desk were very nice and kind. I would stay there again if the air quality were healthy, but not sure I want to take that chance when I normally have other options. It was hard to find rooms with World Cup happening in Dallas.

💜

I enjoyed my stay here.

Our only glitch, and it's a big one, is that due to a glitch with the fire alarm system, we had to vacate our room at 3:05, early, early on Sunday, June 14. The system was still acting up later in the morning. That has never happened to us in any of the dozens of times that we have stayed in motels over our 55 year marriage. I feel that we should be compensated for our disrupted night's sleep.

Also, no room safe. Water leak somewhere caused fire alarm to go off at 3:11am so everyone outside on a beautiful night for 1/2 hour. Breakfast is ok, nothing super -but doable!

Breakfast was not good, powered eggs, overcooked bacon cold potato's.

Staff was friendly and helpful when needed.

Very nicely located property, friendly staff and nice and clean. Room was roomy and comfortable with very comfortable mattress. The shower was enjoyable with good shower head and water pressure, as well as a good hot breakfast. Very nice place to stay

The breakfast was definitely a pleasant surprise. The food options was larger than the standard continental breakfast. I was even able to make a Texas shaped waffle which was a nice touch.

The hotel was super clean and the staff helpful. The breakfast was good!

A mi familia le encanto la estancia, el desayuno muy bueno y el personal de limpieza muy amable 5 estrellas de lo mejor

The staff is always super polite

Everything was fine as expected except the A/C wasn't working properly. Took until 3 am to cool down. Not good for TX in the summer! When I told the desk upon checking out, only response was they would have it checked out. Really would have been nice not to have a warm room!

I was in a handicap room that had a bath in the main bedroom area. Every time someone in the hotel went to the bathroom, I could hear the water flowing through the drain. It was gross!!! I put a towel over the drain in hopes of not getting germs but I could hear it all night. Gross!

The room was clean and the staff were very helpful and friendly! I would stay here again!

Very clean. The room was exceptionally large and very comfortable. The only issue was the noise from the highway was louder than expected. I recommend requesting a room as far from the highway as possible. Still, I'd stay there again because everything else was fantastic.

Breakfast is well stocked and the staff are always ready when guests arrive for breakfast. No need for me to stay in other properties. i'll just keep returning to this hotel.

Always happy with our stays

it was an ok hotel

The room was great and clean. Also great breakfast.

Comfortable bed, breakfast was awesome

Room was very clean. The provided body wash and hair soap was excellent. Staff was very friendly!

Amazing clean friendly staff

Excellent breakfast service and professional staff.

The room was very clean, and the staff was courteous. There was no tea in the room. Only coffee.

The room was clean and the breakfast great. The staff was courtesy and has a friendly smile.

Clean rooms, friendly staff. Exercise room could’ve used a couple more weights, but a very small nit to pick.

Hotel was great. No issues.

Everyone was wonderful I left a piece of clothing in the room and they let me back in after we checked out

Great room and service at a reasonable cost. Stayed for one night. Convenient to shopping in Mansfield. Recommended.

Great place to stay! Great breakfast!

The noise from the traffic seemed loud at night

Very happy with our stay.

The best hotel in Mansfield off of 287.

I was welcomed very nicely. I got to my room. The telephone is not connected. And after I had no internet, I finally called them front desk. She walked me through it to realize that the internet on the property is not very good and as a business owner, I need good internet.I basically had to use my phone internet.The whole night.

Staff and breakfast was great and the kids loved the indoor pool!

Clean room, great staff. Excellent breakfast and hot tub.

Nice, clean hotel

Very good

Yes

Not only did I have a clean room, but also the staff were polite and helpful. Because I stayed for a week, I was delighted to use the laundry machines. The gym is near the indoor pool and laundry room, so I did have an opportunity to use the equipment. It had what I needed to burn calories.

Clean room, great coffee, breakfast has plenty of choices (lots of carbs, some protein, but it's not the best taste imo). We stayed 2 nights, it was very quiet, I had a great sleep.

Hot tub could of been hotter breakfast was great

Great pool, clean room, just cleaning lady was a bit rude at our check out, rushing us to leave the room, but overall friendly staff at the front desk. Warm water, spa and facilities look good.

The hot tub was not too hot which made it comfortable.

We enjoyed our visit. Our room was great and was kept perfect by the hotel staff. People were friendly. Thank you.

Gym is ma

The rooms smell awful and the mattresses are old. My back hurts. I called to get a receipt and still have not received email.

Everything was great

The hotel itself did its best. But my back hurt so bad that I had to sleep on the couch. That bed was the most awful has great pillows, but the bed itself. All I did was fill the Springs.

Very clean.

Visiting Mansfield for work and enjoyed my stay as simple as it can be. Wanting only the essentials of having clean room, shower and comfy bed. The breakfast was good. Location is central to any food shops that are above average, chain or local. Will not hesitate to stay here again if another business is needed.

Place was clean and quiet