TownePlace Suites by Marriott Dallas Lewisville

Exceptional

Passable

The room was... ok. Nothing awesome, but the temperature was good. I did REALLY struggle getting the shower on (it was on bath mode). Breakfast was terrible. There was no one refilling anything or cleaning tables as people left.

Very good

Experience with Orbitz was terrible 2 times in row. Removing the APP.

Superb

Staff was friendly and accomodating

Breakfast They stole my vehicle and had no cameras

They stole my vehicle and had no cameras

Was definitely a great stay and if return will be first choice. Safe and nice travels. Everything was great.

When I got there 2 other people ahead of me; there was a wait and the representative did not knowledge us or speak from beginning to end; such as "Welcome, I will be right with you". I was asked if I wanted the 2nd or 1st floor; I stated it did not matter. Went to the room to my room on the 2nd floor: the sofa and chair was heavily stained, the shelving in one of the rooms were torn down, several tares were in the carpet. I immediately went back downstairs to the damage to the room, and I was told that there was no other room available at the time; the outside was nice but the inside needed lots of work with the carpeting and walls; hallway walls were damaged with holes painted over and not repaired. This was not the Marriott accommodations that I was used to staying in. I took several photos and informed the front desk to ensure I would not be charged for any damages; during my stay I needed toilet paper and towels and was able to get them immediately when we went to the front desk. I was only there for 2 nights the beds were comfortable and restful but happy that I had a very short stay and was out for most of the day and night. On check-out Sunday, kids were running and knocking on the door up and down the hallway. Before then, the room were soundproof and restful. I was already up packing and ready to head out.

She eventually moved us after initially saying there were no rooms available, but the AC in the second room did not work either. The next morning, I spoke with the manager, who was extremely helpful. She quickly found us a clean, cool room, apologized for the inconvenience, and did not charge us for that night. The housekeepers were also very kind and immediately looked for solutions once they learned that our AC was not working. The maintenance employee was helpful as well, and I could see that he was working hard to fix the hotel’s AC problems. Unfortunately, we could not use the pool because the water was green, which was disappointing for my children. The hotel could definitely use some upgrades, and the night receptionist could have been more helpful. Other than those issues, everything else went well, and I truly appreciated the manager and staff members who worked hard to resolve the situation.

It stunk in the corridors.

I had a great stay and will return in November

The cleaning staff and the staff that served breakfast were very nice. The room was spacious and comfortable. The front desk staff was not welcoming at all. Both ladies were not courteous, it seemed they were in a hurry even though there were no other guests arriving/checking out except us,they lacked of manners to work at a front desk. If they hate their job maybe do something else? The $100!fee for bringing a dog is pricey.

The cleaning staff and the staff that served breakfast were very nice. The room was spacious and comfortable. The front desk staff was not welcoming at all. Both ladies were not courteous, it seemed they were in a hurry even though there were no other guests arriving/checking out except us,they lacked of manners to work at a front desk. If they hate their job maybe do something else? The $100!fee for bringing a dog is pricey.

Latoya reed was so nice and very welcoming. Made us feel right at home. It’s employees like her that will get me to come back

Pleasant

Unfortunately, the overall condition of the hotel was very disappointing. The property appeared poorly maintained in several areas. I observed multiple missing ceiling tiles with wiring and other components exposed, as well as several room-entry key card mechanisms with their covers missing. Inside the room, the furniture was badly stained, the curtains had holes, and the sheets were stained. The air conditioning did not adequately cool the room, and the bathroom water pressure was extremely low. The TV and remote also did not work properly. Even after the remote was replaced, I had to troubleshoot the TV myself using information I found online. The hotel fitness center was also disappointing. It was an extremely small room that was hot and musty, and the equipment was visibly stained. I ended up using nearby commercial gyms instead. I stayed for five days and made the best of it, but I would not book this property again. The staff and location were definite positives, but the cleanliness, maintenance issues, and overall condition of the hotel need significant improvement.

Breakfast was good, great location, rooms were nice and comfortable bed They were totally out of ALL drinks and snacks, they were filling them up at 11,AM on Sunday

Breakfast was good, great location, rooms were nice and comfortable bed They were totally out of ALL drinks and snacks, they were filling them up at 11,AM on Sunday

It was close to everything That online for service animals it say free but I was charged for my service dog

It was close to everything That online for service animals it say free but I was charged for my service dog

Great and comfortable beds and plenty of room for all of us, staff were great and very nice, breakfast was delicious

EXCELLENT, CLEAN, SAFE ! Large, Spacious, Clean, Comfortable rooms. Absolutely the BEST PLACE to stay in DFW !

Comfortable suite and nice kitchen too. It was a nice surprise that there was a TV in each bedroom and the main room. It really was a nice place to stay! The TV remotes were not working well with the the main room TV. At least we figure out the buttons to use on the TV!

Comfortable suite and nice kitchen too. It was a nice surprise that there was a TV in each bedroom and the main room. It really was a nice place to stay! The TV remotes were not working well with the the main room TV. At least we figure out the buttons to use on the TV!

Bad

Disappointing

Would not book here again

No internet, bad AC, no cable, and couldnt make key cards so there were no working locks on the doors. I left immediately and stayed across the street

The hotel was relatively clean, though you can definitely tell it’s been given the “landlord special” throughout the years. During our stay, the WiFi was down the entire stay, conveniently being repaired as we were checking out. Upon our arrival and entry into the room we immediately noticed a stagnant feeling & smell of just ick and humidity. We tried to adjust the AC but it never did start blowing. We visited at the end of July in Texas, so you can imagine. We tried to ask the front desk about it and they said “that’s Texas for ya”. Acting as if the climate is SO different. (We’re from Oklahoma, it’s not) i can tell with absolute certainty it wasn’t just “Texas for ya” considering the hall wall and lobby were perfectly cool and we weren’t smacked in the face with heat until we walked into our room each time. We ended up purchasing a fan from a local store just to be able to sleep comfortably. Overall, I’d say the staff was fine, not unfriendly but not overly friendly either, AC and WIFI definitely don’t work properly & the room was surface clean. Bed was comfortable and that was about the only positive note.

The internet and TVs went down on the first day we were there and 6 days later they were still down

Super nice place I highly recommend it

No dislikes

Everything was great. No dislikes

Nice hotel. Had a great stay.

.

The livingroom furniture and carpeting needs to be updated.

All is well, except the AC. Once we turned up the AC, it never cooled the room for the next 2 days.

Everything is good but I found a debris in blanket. Just onrle thing.

Clean room

Got assigned to a room with dirty dishes in the sink, trash can in the kitchen and bathroom not emptied. Dinning table with trace of oil on the surface.

Good place

Not staying here. We ended up not staying there due to cigarettes smell in our room. Front desk lady was not helpful at all.

Clean room, helpful staff, included breakfast bar

Came with a large family and throughly enjoyed our stay. Staff was accommodating, helpful, and professional. Breakfast had lots of variety but it was very crowded. Rooms are spacious and clean. Hotel was also close to all of the attractions we were interested in seeing. Definitely recommend!!!

The staff was helpful, room was clean and quiet. Quite a decent extended stay hotel for the $$

The location was wonderful. The room was great as well. Only downside was we were unable to lower the ac thermostat. It was so humid at night. Other than that, great choice.

Everything about my stay was awesome.. Everything was clean fresh smelling. The breakfast was always on point and wasn't messy area..staff polite and friendly...I wouldn't stay any other place

Great staff! Good breakfast and great pool!!

Perfect Stay. We had a few hiccups at check in but everything was resolved quickly. I loved this stay!

It was amazing all of it!!

Good

I also didn't like that the breakfast nook area is in a small space and this leads to people getting bunched up waiting on foods. It makes it uncomfortable and crowded. They also constantly ran out of food, so of our three night stay, we only ate there once, and saving money on breakfast was the main reason I picked the place. The people were nice though and the staff kept the rooms clean.

Thanks, 🙏🙌

The ease of checking in and having to book another night

Noisy refrigerator.

Very dirty room, bathroom smelled like smoke

Rooms were well maintained, breakfast area was kept clean! Staff was friendly and courteous.

Yes. Everything was perfect. The breakfast was great.

Very nice hotel. Staff is great.

Room amenities (tv, microwave) were all ok. But ventilation was very bad, room was stuffy with no air flow. I kept sweating throughout the night and couldn’t sleep, despite keeping highest fan speed and the temperature at 67 (which is the lowest you can reduce it to). Breakfast had the bare minimum. Will not visit again!

Everything was amazing from the time we checked in and the time we checked out. Breakfast was really good and a good verity to choose from as well. Everything was clean and I was in love with the King size room suite. I highly recommend 10 out of 10.

I booked an accessible room for mobility. There was one grab bar in the shower and that was it for accessible. The toilet did not have grab bars and it was super hard to use the bathroom. We did not have the breakfast, so I can't rate that. The rest of the room was okay. It was clean. It was roomy. The person that checked me in was efficient, but not very friendly. Someone knocked on our door at 9:00 am to see if we were checking out, although checkout time is 12:pm. I don't see myself staying there again.

Always a great place to sttay

The staff was extremely helpful and courteous the gentleman working the front on the over night shift went out of his way to help us

Great and comfortable rooms

We had to get out of bed every couple of hours to turn the air off, wait a few minutes then turn it back on to make it work. I called the front desk at 3am and was told “well I don’t know what to tell you “. We have stayed here in the past but have never had staff simply not care. Worst night of sleep!!

Best staff ever

Very nice

Overall experience was fine except for the AC going out in our room the final night and the hotel being booked up so we had to sleep in the heat!!!

Breakfast buffet was fantastic compared to what these places typically offer

Smell bad

Breakfast selection was great! Lots of variety. Elevator was out of order which sucked because we were on the 3rd floor, but the Asst Mgr moved us to the 1st floor, so it worked out perfectly. Very limited cookware, so might wanna bring your own if you are staying an extended amount of time. The housekeeping staff was amazing those ladies really work hard and making sure that the rooms are clean properly so I really appreciate it that. Having a dog park was also super nice and convenient 😊 Definitely would stay here again 😁

I never got a chance to stay here because you can book a room with your chime Bank card but you can't pay for it with your chime Bank card.

Nothing I had a horrible experience

Good property

The staff was a very important reason for my 5 star rating. The staff was amazing.

There were bed bugs in the bed. The hotel manager confirmed, apologized, and did minimal to compensate. Poor sanitation. Totally disappointed

The kitchenette was very handy. The room was very clean.

Everything

We only stayed one night in this property in April 2025, but the room was great along with the breakfast. The staff were professional and very helpful. The facility is older, but the overall appearance was neat and comfortable. Very little wear and tear was evident, with the exception of one elevator out of service. We would definitely stay here again.

Stayed at this hotel for a total of 9 days for a family vacation at first our room had hvac issues so we had to move rooms everything was perfect rooms were clean all the time. The best part is the fridges had ice making machine. The WiFi really sucks its very very slow and only one elevator was working so if your room was on the side were the elevator was broken you had to walk to the other side to take the elevator down. Best part of this hotel was the cleaning people and the maintenance man they were very sweet and kind also the kitchen lady who would give my 2 year son cereal on a paper bowl even tho we missed breakfast that was so sweet of her. Also I believe she’s the lead housekeeping lady she was the best she quickly got us another room due to hvac issues and had to stay late just for her to clean and have that room ready for us. Overall hotel is in an amazing neighborhood but the real MVP’s here are the housekeeping lady’s who i mention differently would stay here 100 times over 5 Stars!!

Old , dingy. Toilet is for a four year old needs updating. To many hotels very close to be in the condition it is

It was good just the furniture has worn areas and some holes in the living room furniture!

Family trip and stay was just right for what we required

Hitting system is not working

The elevator going up to the 4th floor sounds like it's going to break. Horribly loud noise and our air conditioning and heating did not work in the first room which the staff was quick to let us change rooms however we had already unpacked and were in our pajamas having to move rooms at 11:15 at night.

Rude staff

Clean, quiet, comfortable stay! Ample parking each night. Close to lots of restaurants. Basketball available to use on court. Beds very comfortable. Great hot breakfast daily. Kitchen is great for preparing small meals. Has a dishwasher, 2 burner stove and full fridge. Housekeeping is available on request which we did not realize. They should communicate this better. Otherwise helpful staff and great place to stay in the area.

Room had smoke smell.

Very nice

Very comfortable

Excellent!

2 ladies very rude 1 friendly front desk guy only one with little bit of hospitality Towels not gods smell We rented a king size and a sofa bed The sofa was not able to work as a bed Very bad description

Nice place

Everything was perfect , the staff super friendly, the room was excellent with all clean and very comfortable , they have everything that you need if you want cook inside , the breakfast, was excellent they have a lot of variety to choice , cereal , bagels, scramble eggs , coffee , waffles , fruits, sausage , a lot , thanks so much

The hotel's facilities are good and well located. but I had an inconvenience when checking in, I showed the lady my reservation was already paid she asked me for my card I gave it to her and I asked her if it was for the deposit of incidents that the hotels ask for she only looked at me and said oh let me check She again made the full charge of the cost of the room. So all my vacation has 600 dollars less when I talk to her, she told me that I had to talk to my bank for them to solve me.

Very concenient location and quiet environment

My father and I had the 2 bedroom suite full kitchen.. it was the best stay we've had.. the service & staff was exceptional.. all our needs were met and suggestions were made..morning breakfast was on point. They have the BEST oatmeal with all the toppings you might want.. just like grandma😋I highly recommend

Good location and overall clean, only 2 issues, water pressure on shower very poor and advised front desk never got fixed, as you walk in room had a sewer smell to it.

Great stay. Good size rooms and all the accommodations you need.

Very clean, comfortable and a simple decent breakfast but staff was extremely rude and would not stay there again just because of their behavior and attitude.

Never again

We had a comfortable stay. The location is conveniently located to a lot of places for shopping and dining. We were happy there was a late-night Denny's nearby.

The front desk personal attitude is terrible, they are making you a favor

The place was cool. I'd stay again

Good hotel with nice rooms in a quiet area. What more do you need?

The area was quiet. I didnt like the how congested the parking was.

Perfect for business trip!

Good place

They charge us $100 pet fee.

It is a very good place to stay

Thank you to the staff at TownePlace Suites Lewisville. All the staff was very friendly and accommodating. A special thank you to Dwight for being so kind and helpful. I enjoyed talking with him daily and appreciated his hard work in making my stay enjoyable.

Breakfast was great from the coffee to the waffles and I look forward to my next visit to Dallas!

Had a good stay

All good

We arrived a little after 3 (check-in was at 3:00 pm). We waited a little over an hour to get our room. Everything else was great.

Staying just one night, but very nice property and friendly staff. Would definitely stay here again!