SureStay by Best Western Lewisville Dallas

The location was the best part of the hotel. It was very close to Railroad Park which was perfect for the Lacrosse Tournament my son was playing in. The beds were fairly comfortable. The AC unit in our room did work well which we were thankful for. The TV channel selection was good and we were able to watch the football games we wanted to watch, but changing the channels was a chore. The hotel was very run down. We arrived and immediately noticed we had no trash cans or fridge for our room. We were able to secure a single trash can, thankfully, but no fridge. The carpet in the hallways and room was old, worn and stained in many places. The walls had chips and stains as well. The bathroom had a hole in the ceiling where the vent should be, a missing plug in the sink and the tub was very worn, had paint missing, and several cracks. Only half of the wall outlets or USB ports actually worked in our room. The room was also small and felt cramped, especially with four people. The breakfast provided was minimal. There was no water provided at all, unless you paid for it of course. The beverages provided were a tang like drink from a container that leaked all over the floor and a coffee machine (which actually wasn't bad). The food was bread, eggs and sausage, waffles, cereal and some fresh apples. The milk came from gallon containers that were shared by guests. Breakfast wasn't terrible considering how much I paid for our room, but the cleanliness level was sketchy at best.

More like refurbished hotel

Location Breakfast

The breakfast was okay, but they served the same thing everyday and they didn't have enough.

Exceptional

Booked for 4 adults for 3 nights. After the 1st night, 3 of the 4 decided to stay at another location. Shower and sink wouldn't drain. Smells of mold and weed.

Nothing The pictures do not accurately depicted the horrible condition of the property its very dirty and rundown with a horrible smell throughout the property elevator is sketchy to say the least carpets are filthy windows filthy shower fixtures filthy everything filthy

The hotel was not like the pictures. It smelled really bad throughout the halls and room. The bed was shifted off the frame when we arrived. The paint and tiles were chipped and cracked. The bathroom looked like it hadn’t been cleaned. If it wasn’t so late when we arrived I would have found another hotel or just driven home.

The hotel was not like the pictures. It smelled really bad throughout the halls and room. The bed was shifted off the frame when we arrived. The paint and tiles were chipped and cracked. The bathroom looked like it hadn’t been cleaned. If it wasn’t so late when we arrived I would have found another hotel or just driven home.

The pictures do not accurately depicted the horrible condition of the property its very dirty and rundown with a horrible smell throughout the property elevator is sketchy to say the least carpets are filthy windows filthy shower fixtures filthy everything filthy

staff was notified that shower was leaking and ac was leaking , they refused

The whole place looked dirty and smelled. No hand soap or tissues. Only 2 pillows. Seriously considered leaving as soon as we walked into the room.

The property still look like it was being renovated. They had a signed posted that they were displayed for roaches. I found two cockroaches still alive in my room. There was no iron but an ironing board. The freezer part of the refrigerator was completely iced over hallway carpets had severe stains. There’s not a shuttle to the airport. It has a lot of possibility once it’s completely renovated. The staff was nice and friendly.

Pleasant

nothing 00000

Friendly staff More breakfast items needed. Such as fruit and pastries.

Friendly staff More breakfast items needed. Such as fruit and pastries.

Good place

Some if the electrical plugs didn’t work so did the lights by the beds. I was unable charge the phones and watch, etc. quite inconvenient. Late night didn’t even feel like calling the front desk and asking them about it. Not sure what they would have done at that time of the night. Hotels.com showed breakfast included but the entire breakfast area was shutdown with a sign Do not enter. Hotels.com should be more diligent in verifying the authenticity of the property before listing on its website for travelers. The name of the property was confusing website said one thing and name was different when I arrived but was able to check in as the front desk staff was able locate my reservation. Thankfully it was just one short urgent requirement for one night so it was alright. I would not stay here again obviously. Overall unsatisfied with this property.

Exceptional

It was very bad leaks in the bathroom and the a/c very uncomfortable and unsanitary

It was very bad leaks in the bathroom and the a/c very uncomfortable and unsanitary

Don’t believe the reviews on this place, the building and the room were very outdated and had a foul smell.

Day one breakfast was almost gone and cold. The 2nd day was better. No coffee maker

hotel was not at all what i was expecting... i wanted to try a cheaper route and it bit me in the butt. never again.

hotel was not at all what i was expecting... i wanted to try a cheaper route and it bit me in the butt. never again.

The room was not clean. My girlfriend would not even take a shower ,, the shower head was mildew/ rusty

Bugs in room. Room not vacuumed. No facial tissues or sink soap in room. This hotel was rated as a 3 stars hotel. It’s a 2 star or less rated hotel.

location that is about it mold in the bathroom, smells like weed every single night and it's a no smoking building, bed very uncomfortable just wasn't a good experience overall.

location that is about it mold in the bathroom, smells like weed every single night and it's a no smoking building, bed very uncomfortable just wasn't a good experience overall.

The mini fridge was iced over inside so I went down to the desk and told them and they told me just to open the fridge door and let it defrost was there answer to the problem.

Business friendly

I didn’t like how I was treated over the phone with an issues concerning my stay. And will not be booking again.your front desk representative wasn’t nice to me and that is bad customer service too me.

The staff is very friendly and will go out of their way to help out. The room was nice, but being honest....if anyone cleaned it before we arrived, they did it very fast. Both of the bed side lamps didn't work or the USB ports. We called the front desk and was told it was fixed but never was. There was no hand soap or body wash as well. Not the end of the world but was advertised to come with the room. It was quiet and we slept well.

The breakfast area was closed early and was very minimal. The orange juice was just Tampico, not natural orange juice! I wouldn't stay here again, I don't recommend it, seems like the owners have family members hanging out in the lobby and made the visit a little awkward.

The room had a very unpleasant smell, and the tap water also had an unusual odor. A similar smell seemed to linger throughout the room. Although the air conditioner was working properly, I noticed that the filter was covered in mold, which was very concerning.

Nothing. People on the elevator with their pants down was in very proper. Loud noises at night. Stained towels. Pour breakfast. Stain floors.

All these 5-star reviews are misleading; this building is rundown. When we got to the second floor, the hallway stunk bad, like getting kicked in the face. In the rooms, the door barely closed, and at nighttime we turn off the lights, you see the hallway lights shining through all around the door. The room also smelled musky. The bed was lumpy. Well, I guess you get what you pay for. I do not like leaving negative reviews, but at the same time I was relying on those 5 star reviews. Now I will second guess everywhere I stayed with high reviews. This is definitely a place I will not come back.