Home2 Suites by Hilton Lewisville Dallas

Groom was nice and very clean. I would definitely stay here again

Clean room a 9, Staff 9, breakfast 8, parking 10, it was a good stay

Good breakfast

I have no complaints. The staff was very polite and professional, hotel was very clean, and the amenities were very appropriate.

N

Breakfast area is small. Not many tables to accommodate everyone. Restrooms in rooms dont have exhaust fans

Super clean and comfortable, no complaints.

Really nice spacious room. Area seemed nice and quiet. Only stayed one night, but wished it was longer!

The staff especially the new manager were very nice and helpful! The bed left me with a painful back both nights. The mattress was either too soft or too hard. I don’t know. But my back hurt a lot after both nights sleeping. Also, the phone didn’t work. Could not call downstairs to desk for wake up call or anything else. And cheap alarm clock didn’t work

Not a thing. Arrived to find out a trip and hotel booking I had for weeks they were having a water main serviced and the water would be turned off for two days of my stay. Failed to send any warning or notice. Employees Even upon checking in didn’t mention it except for a printed paper on the front desk. When questioned they had little to nothing more to say or take care of— the only bright side is upon asking and being upset they did grant a cancellation and “waved” late cancellation fees.

Breakfast could be better I been traveling for years to different hotels this one breakfast could be a lot better

Na

I did not feel as the bathroom was as clean as it should have been. We were only there for one night, so I noticed the shower doors had some dirt and mildew in the tracks and there was hair left in the shower. There was also makefinger prints on fixtures

Floors were sticky breakfast was horrible worse I have ever seen. I chose this location because I was not to familiar with the area but this is by far the worse hotel I have ever stayed at and smelled of Marijuana

The staff was very kind and inviting.

The following morning, September 13, we walked out to the parking lot to find that multiple trucks had been broken into, including the vehicle of one of the families on my team. Windows smashed. Vehicles damaged. Personal belongings stolen. According to information we were given regarding the hotel’s surveillance footage, the individuals were in the parking lot breaking into vehicles for approximately 30 minutes beginning around 5:00 AM. But this is where our frustration really begins. We came downstairs around 7:00 AM. An officer was already at the hotel and, according to what we were told, had been there for more than an hour waiting for the owners of the damaged vehicles to come downstairs. The hotel staff already knew vehicles had been broken into. Yet as families came through the lobby for breakfast and prepared to leave, we were not notified. We didn’t find out until we walked outside and saw the shattered windows ourselves. Now the hotel does not want to provide surveillance to the police. Why?! Terrible experience and would not recommend anyone to stay in this hotel!

Good

There was no Wi-Fi for a day and the first room I got had a leakage. Additionally, there wasn’t any hot water for almost a day because of a gas leak. Breakfast dinner look as good as in other places that have stayed from the same chain.

Yes, they had a gas leak so for two days of my stay there was no hot water.

The staff were very nice. The last two nights we didn’t have hot water and the first 3 days we had no internet or cable.

No hot water both nights of my stay. Offered $20 refund in total. Less than 10%. I have two big reasons for staying at a hotel: A hot shower, and sleep. I was missing half of what I paid for. Seemed to me the management chose to not pay whatever difference it would cost to get plumbers over the weekend. The staff tried to make it sound like nothing was to be done about it. It would have been nice to have known about this before I arrived that night so that I could have booked a different hotel. It seemed that the staff was not informed that the hot water was going to be off ALL weekend. I will avoid this and similarly branded places until my petty grudge has subsided. Had some actual attempt at making up for being a total failure at delivering basic amenities was made, I probably would be more forgiving as the place was clean and comfortable. Also, they chose to serve breakfast 30 minutes later on the weekend for whatever stupid reason making this amenity unavailable to me, as well, as I had work in the morning.

This is a nice, modern and well kept facility - better than the others in the neighborhood. Price varies at times and sometimes does not show up on Booking dot com.

Great rooms and awesome service

It was pretty clean and comfortable The hallway smelled and staff could’ve been friendlier

Staff were friendly and helpful. Room was clean and comfortable. Good prices and adequate parking.

Rooms and location were clean

The AC noise and the smell of the pillow

Really good breakfast

Easy parking, great location, great staff

Everything was great, location, staff, ect

Everything was absolutely amazing!

Clean room, friendly and helpful staff and a safe location. It’s also close to DFW. I had a great stay and will come back again

Nothing. I enjoyed my stay.

Clean and very accommodating

The facility was and smelled very clean. Room was very clean when arriving. Breakfast was very bland tasting.

The fold out bed was broken. it would fold out but the support structure under the mattress had broken and it wouldn't support a person on one end. This should have been addressed by housekeeping when cleaning room. It was rather obvious. Other than that good hotel

Very clean room and comfortable amenities. The shower was terrific

The property is well maintained. The room is spacious and clean. The staff are helpful. Limited option for breakfast, but they have the basics. Overall good stay.

The hotel was easy to access even considering the road construction. Our room was very clean, free parking, and staff was very friendly and helpful.

N/a

Love this place…big, clean, comfortable rooms. Breakfast has awesome choices. I always stay here when I can. The only thing is I wish the shower water pressure was stronger. Other than that I still give it a 10/10

Clean. Nice staff. Good breakfast.

The staff was awesome! Despite the construction it was manageable to get to surrounding restaurants. The breakfast had an abundance of choices. My goto hotel when visiting Dallas.

Staff was friendly, room was spacious and clean. Property was well maintained

Nice quiet location and close by stores and restaurants. Staff was super friendly everything worked out fine on our stay.

Very clean ,nice breakfast,friendllystaff

It was a nice, clean place to stop and rest on a trip. the hotel pool was ok, a little small and not too deep but the kids enjoyed it. Staff was nice, didnt have any issues. I would stay there again.

Staff was super friendly! Rooms were very clean, and the breakfast was so good!

Amazing! very cozy clean!

I liked the kitchen area and the breakfast

Worst breakfast ever, been to alot of Hiltons and this one had like frozen microwave food .staff said that is what Hilton makes them buy and I said no it isn't, I know because if that is so all would be that way and they aren't.

Everything was wondering from the time we walked in the door. Everything was clean and staff was very friendly. Parking was not bad either. I would stay there again

I liked everything about the property.

.

The pool was cold due to being in the shade most of the day but that is the one and only thing slightly negative. The rooms and ground were very clean and the staff extremely friendly and helpful.

Clean and fresh. Very nice people, great night sleep

The property wand staff were very accommodating to us and our needs.

Had all amenities

Great for our needs. Clean and comfortable

Our sheets were dirty, and there was crumbs under the bed sheets had to call staff to bring us new clean ones staff was

I do think it quite inconvenient that this location closes the pool for maintenance every Saturday, knowing most families are traveling on the weekend.

Breakfast was very good. And the service line was well maintained. Nice selection of foods.

The facility was clean, smelled awesome, welcoming and the staff was outstanding!!!! My two front desk ladies day and night time was magnificent! The staff that keep up the rooms are sweet and great, the breakfast team was on point and all together they made our out of town stay stupendous! Thank you Lewisville Dallas Home2 Suites By Hilton!! We didn't stay longer :(

This was our first time staying at a Home 2 Hilton. We all agree this was a very pleasant place overall. I say this only as my personal opinion, the breakfast could use some work. Otherwise, staff was great and everything else great as well.

This is a great hotel . Clean, well maintained and a friendly helpful staff. We do ALOT of travel for sports and this is a great value and a great place. Rooks are spacious too!

Team was great. Breakfast was very good.

Staff knocked on the door at 9am, 2 days in a row for room sevice i think 10 or 10.30 sounds better. We woke up from our sleep. Breakfast needs more variety like scrambled eggs too.

Very clean, staff was helpful, breakfast was good. Will definitely be back!

The rooms were spotless and all the staff were friendly and helpful. The breakfast was great.

Bed had a huge dent in it

Nice place!

staff was not very welcoming.

This will definitely be my go to everytime I’m in town. I believe they have a room with a stove if I’m recalling correctly, but even if they don’t, it’s still nice and roomy with plenty amenities. And surrounding some plentiful shopping choices.

Large clean room and adequate breakfast. Staff was kind and helpful.

good

Breakfast was good

all good

Good

Everything was wonderful!!!!

Yes

Great property and convenient to all we had to do that weekend.

Very nice place

Very excellent quality Hotel

My stay was peaceful. We were down the street from stores so that was a plus. The breakfast had different variations of things. Will definitely book again!

Good

Good

Rooms were clean and staff was courteous and polite. My only complaint is that the complimentary breakfast was terrible. The food tasted awful and I wished I had opted to just go somewhere else for breakfast.

Clean room, spacious and friendly staff.

Everything was great room was large and clean

Yogurt was out before closing time. Even I told the worker, she did not refill. Breakfast time on Holiday is finished at 9 am instead of weekend time (10 am). We did not get to have any breakfast.

Felt like a dorm

Clean, spacious room. The only suggestion is for breakfast to open sooner than 7 am!

clean room, easy check in. Breakfast sub par, no ev charging

1 night all great.

Clean room, friendly staff. I always come here when I’m in town

Great breakfast

This particular building was newer and clean. Breakfast was good. This time around the air and heat worked. I was disappointed to find out there were no housekeeping due to the New Year holiday. We had to make a few trips to the front desk for towels, sheets, trash bags,etc. The trash cans on each floor were over flowed. We had to used the trash cans outside the hotel. That's just ridiculous. They had the nerve to keep my incidental fee for whatever reason. What a rip off considering we had to room service ourselves. Not sure whose worse between H2S and The Hampton Inn.

Good service

Cleanliness, friendly service staff, great beds, best breakfast, good accommodation for travels.

never received complimentary water at check in and there was no hot coffee at all...even at 0400

Amazing staff and amazing facilities

Room was great; staff was friendly and helpful; a good place to stay in that area when you are away from home

*

Clean and really nice rooms

Loved the big shower

I had a room with no shower door and water went everywhere and was dangerous for my safety. The front desk (Gavin) gave me towels to put on the floor and didn’t care for my concern.

Spacy room, clean and good breakfast.

Clean room. Friendly knowledgeable staff. Great gym.

Clean room, friendly staff, good location!

Great quality and customers aervice

More fruits. More meats not pork

Great staff

Room had hair in the shower.

The room was cleaned and the staff was pleasant. Free parking and free breakfast, i couldn't ask for anything else. Will stay again

Room was big and comfortable

Spacious and clean suites, good breakfast.. great price!

Very clean friendly staff great breakfast clean and cozy room quiet will come back

Very clean Friendly staff.

Good enough

The breakfast menu was limited and they bacon didnt seem like real meat, it was more like eating plastic. The coffee was always cold even though it came out of the container with a little smoke, it was cold.