Hilton Garden Inn Dallas Lewisville

Very good

Very good

We had a great stay. Pool was great!!

Only gripe is the a/c wasn't the best in our room

Superb

Nice lobby area and access to local venues

It looked nice in photos. The AC was loud. The bathroom wasn’t as pictured. There was a cockroach outside the elevator - which means any food kept in the hotel may have roaches on it.

It looked nice in photos. The AC was loud. The bathroom wasn’t as pictured. There was a cockroach outside the elevator - which means any food kept in the hotel may have roaches on it.

Muy buena atención, acogedor y sobre todo las habitaciones bien limpias.

The pillows were terribly uncomfortable, there was a sticky tar like substance on spots of the carpet in our room, which made being barefoot uncomfortable. It was like a road worker wore his boots in there, especially near the mini fridge and window.

Staff was very kind property was very clean

Great location, staff was polite, clean environment.

Super easy check in

When I asked for a room with a walk in shower it was no problem. DeJa was very helpful!

We were here for a dance competition. Great hotel

Staff was very polite, room was nice and cold! Bed was firm and welcoming!

Exceptional

The young lady at the check in desk was just wonderful. Very helpful and kind. Loved the stay!

Very new and clean property well kepted!

No issues with this stay.

Exceptional

staff was very nice and helpful when we got in at 12 30 am

It was hard to connect to WIFI I wasn’t able to connect to WIFI

It was hard to connect to WIFI I wasn’t able to connect to WIFI

Overall, this hotel was much nicer than expected for a "Garden Inn." The room was nice and good size. The staff was very friendly as well. I had bad experience at breakfast. I walked up to the only waitress and asked to see a menu. I don't know if I upset her or what happened. She said that she did not know how long the made to order breakfast would take and recommended I instead go with the buffet, which I obliged. After that, she never provided any service to me after that. I had to walk up and request my utensils, and she never came to my table to provide service (I actually wanted to order a water). I finished my meal and waited around for five minutes, but she had disappeared. I went back to my room and called to the front staff to charge my card for a buffet; I hadn't tipped a waitress in years or longer, but she literally did nothing, so no tip was provided. Otherwise, it was a good experience at this hotel. The beds are somewhat hard, but that is personal opinion.

Overall, this hotel was much nicer than expected for a "Garden Inn." The room was nice and good size. The staff was very friendly as well. I had bad experience at breakfast. I walked up to the only waitress and asked to see a menu. I don't know if I upset her or what happened. She said that she did not know how long the made to order breakfast would take and recommended I instead go with the buffet, which I obliged. After that, she never provided any service to me after that. I had to walk up and request my utensils, and she never came to my table to provide service (I actually wanted to order a water). I finished my meal and waited around for five minutes, but she had disappeared. I went back to my room and called to the front staff to charge my card for a buffet; I hadn't tipped a waitress in years or longer, but she literally did nothing, so no tip was provided. Otherwise, it was a good experience at this hotel. The beds are somewhat hard, but that is personal opinion.

The Hotel was clean and nice. The day staff especially Kayla was very good, nice and knowledgeable. I had a problem with the first room she put me in and quickly changed me to another. When checking out, the night manager seemed a little too busy when I went to check out. Overall, it was a nice place and the breakfast was very good.

My boyfriend and I stayed their last night for a night get away. This morning around 7:45Am it was storming really bad and I could hear water dripping we checked the window it was fine. We turned on the light and found the ceiling in our room was leaking and the wall was bubbling and water was dripping all over the carpet and down the wall and dripping onto the electrical socket that had the lamp plugged into it. I hope they end up fixing the problem. Otherwise the hotel was nice and clean.

The king bed and pillow was very comfortable and the corner room was quiet. Everything was good except the hotel didn't provide water bottles for free. All other hotels I stayed provided 2 bottles of water daily and I didn't bring my water bottles which made me feel anxious. Small details make a significant difference when trying to create a positive impression. No shower gel, hand soap was on the shower wall next to shampoo & conditioner which doesn't make sense.

The king bed and pillow was very comfortable and the corner room was quiet. Everything was good except the hotel didn't provide water bottles for free. All other hotels I stayed provided 2 bottles of water daily and I didn't bring my water bottles which made me feel anxious. Small details make a significant difference when trying to create a positive impression. No shower gel, hand soap was on the shower wall next to shampoo & conditioner which doesn't make sense.

The room was nice and the bed was comfortable. This was a good stay!

The property was easy to find and well kept inside and out! N/a

The property was easy to find and well kept inside and out! N/a

Kayla is the absolute best! I felt like I was at home as she endured my stay was flawless from the quick check in to a friendly face to welcome me in the lobby. The breakfast was amazing and totally worth it. The hot tub is perfect and the pool was lovely. I like that there’s a fridge and microwave. I felt like I was at home and will be returning. Thank you Kayla and Sarah too because you made my stay very memorable and I appreciate your too tier customer service.

Exceptional

room was clean. pool closed too early

Exceptional

Superb

Exceptional

Everything was as good as it gets - staff, facilities with everything included.

Breakfast had great variability but the eggs and potatoes were cold. The Fire alarm went off at 12:30 AM. No explanation or all clear was given or compensation offered.

Morning breakfast

Filtered water dispenser in the lobby would be great

Only 2 elevators and they ran slow during our 2 night stay Laundry machines were out of order Pool water was cold so we couldn’t use False fire alarm woke everyone at 12:30 AM - everyone had to exit the building via stairs That’s when we heard other guests complain that this happened before No breakfast provided for the cost of stay or even complimentary for all the above Don’t recommend

Everything was great except the hot tub is just a cold tub

Locate near shopping and restaurants

Everything was excellent

Breakfast choices were not great no alternatives to pork

Very pleasant stay. The rooms were clean and well maintained.

Clean room, air conditioning was good,

While this was a very nice stay I was surprised that there was not even minimal housekeeping services for our two night stay. I can appreciate that bedding change is done every other day but not even coffee cups or towels were replaced We have stayed in many hotels on our recent road trip and while this was probably the nicest and most expensive stay it did not provide even a complimentary continental breakfast as all the other did

Everything was great

Nice place,staff was most helpful. Breakfast was excellent. Great quality, great taste.

Scam

Clean, Quiet and Friendly Staff

Nice stay in a clean room!

Room was very clean everything was amazing

Staff was courteous. Room is nice overall.

whole building under construction, no front office, poor signage to locate where to enter. the closet they were using as the office was the only place to get ice even though there was a machine on the 6th floor where we stayed. Construction noise both afternoon and morning. i used Expedia to find this place and there was NO MENTION of all of this. this was to be a romantic anniversary staycation. Had i known the above i would have happily chosen an alternative. I have used Expedia for years but am seriously reconsidering.

The hotel was under renovation. The room was great. Couldn't figure out where to go. The main entrance was blocked. I finally found it.

The place is currently under renovation

Good price good location

We love this hotel. We stay here every year at this time due to Husband's company Christmas party. Always so friendly and so clean;

Yes

Clean and convenient. Good price. Nothing fancy but it suit its purpose.

We had a suite and had some grandkids stay with us. The room layout was perfect for that because we each had are own space The staff were very friendly and helpful. The breakfast was ok.

The first night was perfect, but when we got to the room the beds weren't made, the towels were dirty and we had to go to the lobby to ask for clean ones, and the trash wasn't taken out of the room.

Clean

Great place!

The room was clean and comfortable. We enjoyed the view on the 5th floor and the outdoor fireplace.

front desk nice and courteous

Very convenient location and great staff

Excellent!!! Great service

Great stop , close to restaurant we wanted to eat at , and easy to get back on our highway to head out

Restaurant and bar were closed on a Friday evening, but had options that were close.

Quick check in & check out. Clean & comfortable rooms. Quiet.

The shower was horrible, no water pressure! It trickled down to the point that it was difficult to rinse off the shampoo! The wood furniture full of fingerprints and it looks old and worn out . I guess wiping the wood is not part of the cleaning in between guests.

Hot tub and pool.

Kayla checked me in when I arrived. She is such a gem. Very professional, kind and thorough. She is a great representation of customer service in a world that has lost that touch. She is truly an asset to your property and the Hilton flag. Thank you Ms. Kayla, you will go far in life!!

Q

Overall, my room was good. The constant loud noise from the room above mine and the hall on my floor was ridiculous. My bed would shake when there would be a loud bang from somewhere else. I also went to use the pool, there were beer cans, dirty towels and trash all over the patio and chairs. There was even trash floating in the pool from cigarette butts, plastic cups and plastic wrappers. There was dirty dishes laying on a couple of the tables from what I’m assuming was breakfast? The hot tub was green and it smelled like a dirty gym. I won’t be staying there again.

Q

Friendly staff, quiet hotel with a comfortable lobby. Pool was clean, as was my room. Hadn't stayed at a hotel in a while that charged for continental breakfast. That was the only thing i didn't like. Full breakfast wasn't much better so i saved some money by going out and having better food.

Attended a beautiful party there. Food was great.

Nice and quiet

The pillows were too flat. Everything else was great.

.

It’s was great just ac in my room was just hot probably cause the sun but it was great.

I’m pretty sure they sold my room to another's no responsible … not recommends to any travelers.

It’s was nice and relaxing.

Excellent stay. Felt safe and quiet. Beautiful grounds. Bathroom little outdated and shower/tub needs to be replaced but would stag here again.

The property had a nice gym, that’s about it. The hallways and ballrooms were hot and uncomfortable. The beds and pillows were uncomfortable.

Everything was great

Would like to have had a free breakfast option

Good

Great stay

Did use amenities ran out of time but everything was clean, staff was great and will stay again

Although there was a minor issue with a bathroom, the front desk handled it very well so we felt satisfied.

Great customer service 👏

Staff very friendly and helpful. Room is clean and bed comfy. Nice clean pool.

Very nice facility a little dated but clean.

Property is over priced for the age and conditions,it was extremely hot all night in the room,the ac would come on for a few minutes and go off,the hotel also had a old odor to it .

The young lady at check in was a joy to deal with. Beautiful smile and was very quick at checking us in. An asset for Hilton

The young lady at check in was so very pleasant and a joy to talk to. Her smile was genuine. An asset for the hotel!

Our room was apparently an adjoining room and we could hear conversations from the guest in the next room. Also, seem to be an odor on the floor due to those guest. They were attending a class reunion, all engineers. There was also an adult prom going on but the person that checked us in made sure we weren't on the same floor as those attending the prom.

Very nice, well kept.

helpful front desk staff and clean, well kept rooms.

Yes

Excellent hotel. Staff was kind and courteous. Great location. Will stay again here.

Very good

Great stay

Nice and clean.

Clean and easy to check in.

Really nice people at front desk. . Very busy place . Looks effortless. Well managed well run. Staff well trained to make it look so easy.

Stayed for a night and very impressed with this hotel. Very friendly and accommodating staff. Room was nice and clean. Very quiet and peaceful. Highly recommend!

It was great

We had a great stay. Close to everything we needed.

Front desk lady very nice and kind to us. She made us feel very welcome even though she was very pregnant and obviously could had been more comfortable resting.

It was a great experience

Everything went well.