Hawthorn Extended Stay by Wyndham Lewisville

Superb

Passable

Passable

Exceptional

Good Room

Nothing Nothing had to leave everything in my car they had roaches and even saw some on the bed. I had to book another hotel.

I was unable to stay at the hotel because the staff refused to honor my Booking.com reservation, even though it was confirmed. Booking.com’s support team called the hotel, but they still refused to accept the reservation. The staff provided very poor customer service. I do not recommend this hotel, and I certainly will never return. I was unable to stay at the hotel because the staff refused to honor my Booking.com reservation, even though it was confirmed. Booking.com’s support team called the hotel, but they still refused to accept the reservation. The staff provided very poor customer service. I do not recommend this hotel, and I certainly will never return.

Nothing Everything

There are plenty of reasons why I didn't like the hotel.

The hotel itself is under reservation so it honestly looks horrible but the room I stayed in was very modern. It has the LED touch mirror in the bathroom. I had a full size fridge, kitchen sink, and a glass stove, top to coupon good place for a longer day and cheap rates but if you’re looking to enjoy any amenities, there are none within the hotel can’t leave when I stayed here in June 2026

Superb

Under renovation in 6/2026, will be nice when finished.

Be ready for $100 deposit.

Is under construction, water faucet did not work, pipe broke down and spilled all over the floor.

Nothing There was not a single thing good about this place.

Under construction,bad smells,marihuana smells in the hotel,rooms in terrible condition,I’ll never recommend this hotel to anyone

STAY AWAY FROM THIS PLACE! It is undergoing renovations, so maybe some day it will be nice, but for now it's filthy, staff-less and unsafe. We actually had two men (w/ the hotel) beat on our door yelling that we couldn't use our phone to record. We didn't stay, too unsafe. It should be closed down. Took 15 minutes just to find someone to "check us in".

The picture of the room was NOTHING like what we walked into!!! Also, the website should have disclosed that there was major renovation underway. If I had known this, I never would have booked. I am seeking a refund. We left almost immediately for an other location.

Nasty and lot of work going on there.

The worst hotel experience ever for me. The hotel is being renovated

Everything was awful. Queen beds were actually double mattresses on queen frames which would have been a serious hazard getting in and out of bed. Circuit breaker box had a loose door, hanging on broken hinges. dust bunny fuzz on the pillows and a filthy floor and the whole place smelled musty. advertised breakfast was not offered after all. front desk was not helpful and argued with us about these details.

Bad

The room was nothing like it shows in the pictures. It needs a lot repairs and proper furniture.

Exceptional

Nothing Roach infestation

Nothing Roach infestation

Nothing. It was definitely roach infested.

Nothing. It was definitely roach infested.

The price and area Construction, no pillows, no running water in the shower

The price and area Construction, no pillows, no running water in the shower

There was no way to wheel in luggage, TV was broken (fixed at 9pm), no trash cans, uncovered outlets, no water to shower on checkout morning, no bath towels the second day of two day stay, no breakfast buffet as advertised and over all condition of my room and hotel was horrible. Construction / remodel or not, it was beyond acceptable. Eda at the front desk had a bad attitude and perhaps I don't blame her, having to defend such a crappy hotel. Regarding the tv, was told maintenance would come to fix after he was done with another room repair. Truth was he was working on a car in the parking lot. Buyer beware! Worst hotel ever and I feel I should be refunded but I know it will never happen.

The hallways and room had a very strong stinch that I can’t quite describe, just disgusted.

Staff was very nice

We never checked in because the hotel was under construction

Dog poo

Dog poo every where

No breakfast and only one pillow asked for another pillow but never got one

It was decent for the price

Because you are the easiest ones to get a book came with they don't cost three arms and two legs

They are always nice and polite and it's always quiet around there and very helpful

False advertisement! There is NO breakfast, dirty rooms, broken tile on bathroom floors, the bath tub is ABSOLUTELT HORRIFIC, IT IS DIRTY AND RAGEDY! The toilets ARE BROKEN AND WOBBLE WHEN YOU TRY TO USE IT. i WISHED I COULD GET A REFUND.

The room was filthy! You can not watch TV because either there is no service, no channels and way too many remote controls. They offer breakfast online, but still no breakfast. The A,C unit kept kicking off and the floor in the bathroom is all broken up. This is the worst yet.

The excellent price.

It was horrible, it was written that we will have breakfast but hotel was not having any such thing… multiple insects… Pl refund if possible

PPP

It was okay

Yes

It was ok

Clean room friendly staff

Good sized rooms with kitchent sketchy area

Cool

It was a modern day Roach Motel. I didn’t see any roaches, but it was falling down around them. The doors had holes that were repaired incorrectly and it just didn’t even feel safe.

Horrible

Great staff comfortable bed

Both dead and live bugs, poop in the hall (pet friendly), at one point no light in elevator so pitch black at night, floor was sticky, dresser drawers wouldn't' stay closed, cracks in walls, doors all shredded at the bottom, toilet is child sized, missing kitchen cabinet drawers... but the bed was comfortable and refrigerator was cold.

No by

G

Staff is nice & helpful Cost-effective prices Good amenities Nice area of town Con’s The floor of my room was very dirty — I had to mop it myself to get it remotely clean A lot of mold around bathtub Staff doesn’t have a regular schedule at the front desk; I would call the number of the property, they rarely answer it or respond to voice mails

Poor

This place felt like a drug rehab dorm, it was super run down and in the end they didn't even have the room we had reserved.

No remote for tv it needed more covers and more pillows on bed

Oh my goodness where do I begin? This place had 1 room available and it was not ready. When I was given the key the room was no cleaned. Sheets were dirty, floors sticky, raunchy smell I inside and outside the halls. The tub was moldy and no shower curtain or shampoos or soaps. The toilet oh wow no toilet paper and the cherry on top, cracked seat leaking water. Nasty pee stains around the the rim on the seat. The kitchen has grease all over. No blankets anywhere. No lamp shade. Definitely did not look like the pictures. And no curtains! Wow who sleeps with sun on their face? I don’t! And the staff was rude. Card did not work, I had to pull the door handle up and wiggle it and it opened. Definitely someone broke into it. No ID was asked or no security. Super hot in the lobby. There were the staffs kids playing and eating from the floor with their melting McFlurry all over their clothes. The kid was jump roping in the lobby while I was trying to check in. That kid hit me and everything near them and proceeded to jump rope down the hall. Don’t come here.

Staff here so kind and nice.

I have never been given a room that has not been cleaned. Sometimes you have to stay in lower pricing of hotel. But this one will be a negative 5 review. Beds were used, trash in floor and trash bin. Did not have a handle to flush toitet. Dirty wet towels inside dirty shower. They ask you to tour before staying. Would highly recommend to take tour and do not check in at night.

Great

We didn’t have any problems while there, however, the place isn’t clean, There were areas in the room that was coming apart. Did see a few roaches. They don’t clean very often and the refrigerator was filthy. Some of the people that stay, there are a little questionable and the man at the front desk assured me it wouldn’t be an issue. They should actually charge a lot less because there are better places for around the same price.

So dirty and old

I booked online and arrived 10 minutes latter to not get a room bc office refused to open and closes at 9 had to get a cash room elsewhere following day refund to refund

No ones bothers you if you dont bother them. Everyone looks out for each other. Everyone going threw the same thing here.

Terrible

People were fighting and it was a horrible experience! Our water froze and we wanted a shower and a comfortable sleep and there was screaming and violence in the room next to us and up and down the hallways. We tried to get a refund but they wouldn’t let me they never answer their phone what a loss of money and horrible experience

In the room i got had no blanket. Only a sheet. The remote didnt work so the tv was on all night and couldnt change the channel. Also the shower was dirty.

If you are coming as a family please don’t I beg of you. This hotel is right near a rehabilitation center and all of them come to this hotel. It’s unsafe and walkers roam the hotel thank goodness the staff let me see it first, sometimes cheaper isn’t best and I learned that quick!

Room was not prepared for check in My worst stayever

Roaches room was dirty took 4 days to get it cleaned. They did exterminate but do many roaches it did not kill them.

Great Suites!

However, no one was at the front desk and no one picked up the phone for 10 times once I arrived. So I had to go back to airport and had a terrible situation for not sleeping at all. When I called back for finding out a reason on next day, the rep simply said it was fully booked due to extended stay from current guest. If so, they should reach me via email or text message. It still does not make sense to me even I booked thru third party.

Horrible, room was not clean, AC broken, bathroom had water leak, microwave door was melted. The worst thing is that I booked through hotels.com and they couldn’t even refund me will not be using hotels.com sticking to Expedia

Checking was at 3 o’clock. They didn’t put me in the room until 330 they were still cleaning.

This is a very conveniently located property. It is very reasonably priced and you can reach many shopping and dinning options in the area. I would recommend it for any long stay.

Had asked for wheelchair accessible restroom which was not. Shower had no shower head and no shower curtain. No chairs to sit down in. Overall just a bad experience.

most ever horrible

No one at reception for 10 min. Room did not have TV remote, when I got one from reception, TV would not turn on. Waited for repair man 15 min, decided that someone would not show up, so I just left and stayed at another hotel. The room door was damaged and had a gap where someone dented it. Sketchy people in lobby and outside. Did not feel it was the safest place.

Employees and management are genuinely amazing. They really will just go above and beyond to try and get you anything at all that you need. I just moved in and am going to be living here for the foreseeable future so my first night when I checked in of course I had about a million questions and the guy at the front desk was so patient with answering literally everything I could throw at him. Every employee I've met so far has been so nice. The one thing I will say is the pictures on the website are not at all with the hotel has to offer anymore. It definitely needs to be updated, most rooms no longer have couches, no coffee pots in rooms anymore but there is a Keurig at the front desk :). All in all it's a great place from my experience so far.

Nastiest hotel I’ve ever stayed at

Bugs everywhere!! Little sugar ants crawling eggs and big and small roaches! I am terrified of those bugs!!! I have critical illness and this environment is detrimental to my health!! The front desk person did give me a new room and hoping that will be bette!!!

This was a horrible experience decided not to stay in how bad it was!

My experience there was that it was unsafe unclean room was full of roaches there were all sorts of people coming in and out that didn't belong in the hotel the room was Deployable there were roaches in the bed on the floors and walls the walls were nasty there were holes in the door of the bathroom they did not refund me my money back after I chose to leave cuz I could not stay because of the roaches and unsafe conditions the pictures on the website are fake there was no couch in the room there was nothing in the room that was comfortable

The room was large and the A/C was very comfortable. Being an extended stay unit you get towels, a bar of soap, mouthwash and water cups. Everything else you need to bring with you, tissues, hair products, blow dryer and other toiletries.  I brought my own pillow and should have included a light blanket. The area is industrial and corporate businesses. A restaurant is behind the hotel, within walking distance, which is very convenient. No real cafe or condiments only vending machines. The kitchenette is nice and the refrigerator was cold.  The shower was plenty warm and felt nice.  Depending on your level of cleanliness be prepared to surface clean if that is your thing. I was fine with the room. The hotel is newly remodeled and there are still some little projects going on, but no carpet is a real plus for people with allergies!!

When arrived to check in for my stay the check in guy suggested we check out the room because he said somwtimes their rooms arent for everybody. Well the first room he showed us only had 2 double beds. I had a party of 6. So this clearly didnt work for us. So he showed us another room. That room did have the double beds and a pull out sofa. There was no extra linens, one of the beds didnt have a blanket on it and even though it was on the 3rd floor there was nothing to cover the window with (blinds, curtain, etc.) So we declined the room as well and they proceeded to keep my money anyway. If id had known that would be the case id had just kept the room and asked for the necessary accommodations.

We paid for two nights because we had no idea the place was like this. We left a day early because of everything being nasty and broken. The cleaner was just dumped everywhere to the point my daughter threw up from the overwhelming smell. My asthma acted up because of this. They refused to refund the extra day

They should be close this hotel 💩

The receptionist at the front was unique. 😁

Nice location but everything is in disrepair. Doors, tv, shower. Wi-Fi works but slow.

Addi was great... he was very helpful and showed professionalism

Recommended for fhe single stay. Not for family.. Overall a decent stay.. There are no transportation around.

I arrived 0n June 10th. I stayed for 6 days. The room looked like ther had been a fire in it. The bathroom was disgusting. There was hair in the shower. There was no working phone in the room. Water damage from the sprinkler system. I have pictures of everything. $2.00 to exchange towels and $2.00 for toilet paper. This was not mentioned when I booked the room. Website said there were dishes in the room and there were none. Only got a deposit of $3.00 out of the $50.00 I paid.

Asqueroso, sucio, personas viven a tiempo completo en la propiedad y no respetan a los inquilinos fumando en los pasillos y habitaciones. Definitivamente no lo recomiendo.

Roaches, shower didn’t work, tv didn’t work, “smoke free” but entire place smelled like smoke

Saw 3 roaches in my room, the floor was not swept, and the whole building smelled gross. The staff was absolutely amazing & the pool was very clean.

Good

Upon arrival the man at the desk was behind on everyone's paperwork when he. Charge me for the room and the deposit. And I had already paid for the room on the app and then told me it was some sort of a holder. Been waiting to hear back from hotels.com about the refund. The representative called the location but no one answered but I was looking at all of them behind the counter Dead roaches on the floor and laugh when it's crawling out of the wall. And dead ones in the bathtub. And every other room had a big oversized dog

It was only one staff there who was very courteous and considerate of the conditions of the hotel.

I have stayed inn hotels in most countries of world and this was the worst experience with the exception on the lady that checked me in . She was very nice and professional. I was not expecting much , I never been in a hotel did not have a shower head on the shower, tv didn’t work, internet was out whole stay.. Do obviously broken in roaches on the floor in the bathroom smoke detector ripped from the wall. Oh, I got a lot of I have a lot of photos.. I want not just a full refund as well as a free week in real good choice hotel.

First off there was broken furniture the floors were dirty paint was all over the bathroom floor and tub there were no pillows on the bed the cleaning supplies they use to freshing the room was so strong it gave me a headache then to top it off the TV was literally not huck up it took a hour and a half to get that done so most of my time was spent on them getting the room together while I was in it was I really didn't get to rest it was 10 o'clock when everything was done almost. So a refund or a free night would be great for my troubles 😡

Roaches!

Dirty

Roaches all over the place don't leave your baggage on the floor Roaches will get in

Roaches, Roaches and more Roaches all over yes in the bed

This place has gotten really run down over the years. People loiter around all hours of the night and the faint odor of pot lingers in the hallways. Though I had no intention of using it, the swimming pool looked like a duck pond. It looks more like a halfway house than a hotel now. The staff was friendly though and the hot water worked.

This was by far the worst establishment I have ever booked. Even for last minute reservations,it was over priced but sadly that was the least troublesome of our experience. The entire place smelled of something awful and is clearly infested with roaches. Roaches were seen crawling from the picture frames and even the drains. The bathroom and shower had visible mold. We left after only minutes of our intended 4 nights stay for fear of our health and safety.

Dirty room and tv not working. Drug deal in parking lot and guys walking around parking lot. Did not feel safe. Construction piece was on bed.

This hotel was in the middle of a major remodel while trying to stay open. I was impressed when the clerk told me she was going to let me see the room before I payed. It had been recently worked on and still needed work , but was clean and comfortable. No bugs , not one. A non smoking hotel! The staff was more than helpful (new tv ,no remote). Hot water was constant. I would stay here again , after the remodel is finished. The staff made it a great stay.

When I arrived, no one was working I couldn’t get inside, I was stuck outside for over an hour, and it was pretty cool. When they came the staff say that my room is all ready and it’s very clean. My room was very dirty, the tv didn’t even work and there were no kitchen utensils for me to even boil water. I can go on and on but I don’t want to remember this place so I’m gonna leave this here. First and last time !

Lady on front desk said I didn't have a reservation even when I showed her my co

Every staff member was excellent-especially Wade. Very helpful, cheerful and eager to help. The hallway flooring could use some repair, but the room was comfortable, and the rate was great.

I was allowed to check my room before checking in. I was very dissatisfied with the room condition, and I was allowed to cancel my reservation without any charge

They had have my room to someone else. And they were booked so I had nowhere to stay. They found me a place to stay but I couldn't check in until 3:00 that next day. So when I went to that hotel they said they could get me in that night however I had to pay $40 more.

Todo está fatal primero no te explican que si quieres que te den toallas y sábanas y papel tiene un costo extra Ni en NY ni vegas me an salido con eso luego reservé por 11 noches no servia la chapa de mi puerta estuve una noche 3 horas fuera no hay recepción y un ruido muchos morenitos peleando y como no ay nadie en recepción gritan y es fatal eso la verdad un desastre ese lugar

Terrible place to stay, dirty and noisy. Police, ambulance and fire trucks were on site everyday the week I was there. Checked out early, couldn’t stay any longer.