Hampton Inn & Suites Dallas/Lewisville-Vista Ridge Mall, TX

todo muy bien limpio y excelente servicio

The breakfast was top notch, i liked every bit of it, and the cleanliness was also encouraging. The amenities like microwave n fridge was also helpful.

Excelente atención y limpieza

Very neat and clean. Great breakfast and room was very pleasant!

It was all great

Great staff

I enjoyed the stay, receptionist greeted me with a smile on her face, polite and respectful, made sure if I needed anything she was there, the rooms and bathroom’s were nice and very clean.

Very nice and clean! Friendly staff. Excellent place to stay overall.

Great stay

We stayed in a handicap room so my only suggestion would be to add protection / stickers to the bottom of the tub for safety. The tub floor was slippery.

Very nice hotel! It was so clean, the staff in every area were very nice and it was a really great location. Highly recommend!

The room was clean, he staff friendly and met all our needs. Mursheda at the front desk is just one of the nicest and friendly person I have met in Texas. We couldn’t figure out how to get the TV working and she sent someone right away to help us. Breakfast was very good and the area very clean The air conditioning needs tweaking, but hey it’s a commercial AC unit we will return to this hotel again on our next visit

Everything was clean and the staff were very friendly and helpful!

No I will always stay there ♥️

Really good staff. Good breakfast selections. Best in this rate class!

All good except bacon taste fake

Pillows too small but a good place to sleep

Warm and welcoming staff. Very friendly very professional very accommodating. Exceptional shower quiet floor secure rooms great views I like everything about my stay here

Water pressure in shower was amazing. We had handicap room with plenty of grab bars. Brought our little mini pini dog as well. Breakfast was good with fresh fruit. Pool and hot tub were nice. Would definitely stay again.

I truly enjoyed my stay.However, I expected the pool to be a little bit bigger.Such a small pool for big hotel. Also was very disappointed.Arriving out of town exhausted and could not check in early

Mejor ubicación de todas las recreaciones

Good breakfast 😋

The location is very nice and easy to get to. Not too far from the mall and many restaurants nearby! Hotel granted the request of having a room at a high level which I admired a lot. Very kind staff and helpful! Second time staying here No complaints really, everything was smooth

Great hotel and area. Had some elevator issues. Besides that I would definitely recommend and stay again

Pool and hot tub were very relaxing. They even had a kitty pool side. Laundry was a plus too.

Very clean property, friendly staff especially Mushada at the front desk. When we arrived early our room was not ready and she called housekeeping to see if they could get it ready. What a nice helpful lady. She could see we were tired from traveling all day. The dining room very clean and most definitely no issues with the air conditioning. We were able to adjust the temperature as we needed Very much appreciate that. Hotel is close to shopping and restaurants. a plus. The maids are very friendly too and met our needs

Handy location and nice rooms! I don’t like the late check in. I spent one night and was only there 17 hours. The room was freezing. Also your website would not let me get early check in! It has never let me join your club to get cheaper rates!?

I have visited this hotel twice..The rooms are nice. The staff is very professional..The only problem was the pool not being open neither time I stayed there..With that being said I would still visit again

Location

Had a great stay, location was great for what we were in town for

Our stay here was excellent, clean, comfortable atmosphere and courteous staff. In particular, Alicia greeted us at check-in with the most welcoming and friendly hospitality we have ever received, anywhere!! She remained very polite and helpful throughout our stay, even praying with us for a friend who was in an accident while we were out of town! I hope management recognizes what a treasure she is to their establishment!!!

Staff upon check in was great. Room was clean and smelled great. The shower was nice and spacious but was built bad because a lot of the water drained out into the main bathroom, there was not lip to keep the water in the shower. We had to use all of our towels to soak up the run off in order to not have a slipping issue in the middle of the night. Luckily the towel cart was out that morning so we grabbed a few on the way by. The TV was difficult to use, didn't want to power on with the remote, had to fiddle with the power button on the TV multiple times. The breakfast was fairly good on our first morning, waffles were good but the juice dispenser as mixing too much water in the apple juice. The second morning breakfast was very disappointing. The waffle batter had too much water in it and when you pored it into the machine it all evaporated and left a thin crust on the machine. It looked like someone took water and put it in the batter to make it produce more waffles that it should cheap way of not having to buy more. I also watched another customer complain about the chocolate milk carton being sour.

Everything was 10/10 from the location to the customer service!

Good

Good place and experience!

This was our 3rd time staying at this Hampton in Lewisville. Very convenient for us. Close enough to airport, and family that live in Denton and Dallas. A lot of food choices very close. Room was clean and always comfortable beds at Hampton. Breakfast was good, and the staff very helpful. We stayed 4 nights over Memorial Day Weekend, in town for a Graduation. The only reason I gave 4 stars, the pool was closed this time for repair, but other than the pool being closed, we enjoyed our stay, and will stay there again in the future.

So overall 5.0

Clean and organize place. Best hotel in town.

Always find good prices

The breakfast was fresh with a great variety. The staff was exceptional

The best hotel in Dallas

Nice

Staff was so helpful. Brent over backwards to get me in my room early.

Breakfast was fresh, room was clean and all the staff were nice

Good breakfast, clean hotel, nice friendly staff. I’d happily stay here again.

Stay away from the rooms on the end with the flag pole. The wind blew all night and banged the flags. Very disruptive.

Breakfast was always fresh and the attendant was always there if something ran out. The eggs were from a plastic bag, but fresh. I understand real eggs crack. Always a variety of food.

Ac good

Everything was great except the eggs but i understand. Hard to keep fresh eggs on hand.

Breakfast was really plain. Nothing was stand out. Sadly disappointed!

Excellent Stay

The staff was very friendly and the room was clean. We had a great experience.

Breakfast was good.

Yes

Everyone was great and nice!

It's always a quiet comfortable stay

Great hotel! Good breakfast, clean rooms, great location

i didn't have any pets

James was awesome. Very helpful and understanding.

Very helpful. Several Family members met up and played games and hung out in the breakfast area.

A nice hotel. We enjoyed our stay. Alicia at the front desk was very pleasant.

The couch cushions were torn in 2 places (I have photos); smoke alarm was covered w/ plastic that was secured to the smoke alarm with a rubber band; air conditioner in the room was super loud—sounded like a plane taking off & very odd loud sign when it turned off. Also, the bright light near the entry door to the room as extremely bright w/ no way to turn it off or cover it up. Have never seen a light like that in a room & I have stayed in numerous Hampton Inns. I am a light sleeper & very light sensitive. This light was unnecessary & was a pain in the butt.

Clean room, respectful and accommodating staff, good breakfast. No complaints

Very clean

Clean, handy, and very pleasant!

Good

Hotel was clean, staff friendly and breakfast hot. Various options for breakfast both mornings we ate there.

Room was clean. Sofa had a good size rip in the upholstery (Not a good look). Shower needs an upgrade. Definitely need to fix the climate control system. When the heat kicked on, the unit made this crazy high-pitched buzz. Eventually it becomes background noise you can ignore if you're disciplined, but I would imagine some guests might go so far as to request a different room.

Well I had asked for a king bed, but when I got to the room, it was in disarray, and I was then assigned a room with 2 queen size beds, which is not a big deal, but it was right next to the elevator.

Clean room

Staff was exceptionally helpful and professional. Room was cleaned without having to request it (as you do at some other hotels).

Clean, well-thought out and spacious rooms. Reception extraordinarily courteous, offering water and snacks for in the morning because we had an early departure. Would have liked a few amenities, e.g., shower cap.

We stay in different hotels every month. This property was really nice and the staff was really nice and helpful. We will definitely stay here again. The beds were comfy and the shower was very refreshing.

Friendly staff, clean, perfect stay!

Clean room daily, friendly service, nice bed, great location

The air condition machine , never let me sleep for the noise

Great

clean!

Everything was perfect! Just what Ibe come to expect from Hampton Inn.

The person at the check-in desk gave family members my room number even though we booked separately and do not share a last name. I do not feel that was appropriate and have concerns for others safety if that is standard practice (what if it was someone fleeing abusive partner and the front desk gave out that info)

Good breakfast

Staff was courteous & room was clean. The fridge was in a cupboard; the cupboard lower bracket was broken; & it stayed broken waiting for parts. The maintenance guy was very apologetic.

Clean and Desk clerks polite. Breakfast good. Price was great. Nothing really

Great place and location nice beds friendly service

The employees were very nice room was clean towels and trash was picked up every day. Good breakfast real nice places to stay.

The hotel was very clean and breakfast was great!

Deceptive practices, you see “self parking” beware !! It’s their lot however small signs telling you to download an app and pay, no reminder as you check in and you wake up to a ticket. It is beyond greed gouging and disingenuous. HILTON brand has been declining for years….sad. #neveragain

Everything Na

Room was very clean. Bed and pillows were amazingly comfortable!

Clean and staffs are great

They had a gospel church with loud music until 12:30 am. Smelled like Marijuana in our room when we came back in from a day out.

You can tell they take pride in their work. If I could give more that 5 stars I would.

Friendly and attentive. Excellent stay. I stay here a few times a year

Room was very clean. Staff was courteous and made our stay delightful.

Everything from check in to check out was amazing.

Everything was great.

Unfortunately I had a hard time getting hot or even warm water in the wash basin. Similar issues with the shower.

Clean and close to the venue Their key system broke and their were no move to fix it by the owner. The staff tried their best, but had to walk all guest to their rooms to open their door.

Very clean, clean bathrooms, food was great, everything well organized and awesome staff assisting us in my needs during my stay I got charged on my credit card when I set up a payment plan but Front desk manager was able to quickly fix my issue!

Great choice

Great staff at desk late Sunday Dec 14

Room super clean, nice welcoming people

I wish I could be more positive about this visit… the room was okay, but the A/C system on and off and on and off all night, and so loud. Not good… the real bummer was the lack of room keys - the system to make them was down, and the front desk attendant (sometimes a wait for them) had to go up and open the room every time; worst thing was their attitude - suffice to say, in the evenings it was not good. Not sure I’ll be back.

Black mold growing in shower area. For three days, room key was not available(system issue). I probably won’t be using Hampton Inn anymore in the future.

Great hotel, very clean and modern

None of the gym equipment worked snd some of it was broken. They allowed dogs in the rooms and one was howling all night. The business center had no printer ink. Kind of a rundown area with only one decent restaurant option.

Everything was great, except for the fact that the door key system in the whole hotes was not functional. The desk clerk had to open our door and we couldnt leave our room to go out unless the clerk came up to open the door. Never had this happen in all my extensive travelling life

Clean, friendly staff & a great location.

I left early in the morning before breakfast time.

I love the fact of making my own pancakes.

Was great

The cleanliness of the room is outstanding.

Nothing Empty

It was very clean, staff was super friendly and breakfast was good

Our night agent was informative, quick and friendly! N/A

Perfect place to relax!

Quiet Leaving....

The breakfast area was dirty and it was 30 mins later a lady finally came out and started wiping n replacing eggs. Just felt there wasn't much attention to the area. The pool trash was filled. Not sure if there was a lack of staff.

no

Good variety for breakfast, safe well-lit area, quiet