Courtyard By Marriott Dallas - Lewisville

Very clean and safe! Parking was not free but well worth it! The bathroom was not the most clean not horrible but could tell it wasn’t cleaned before we arrived.

Room was not as clean as they normally are here. We stay here almost every weekend. Was disappointed

Strangely, the elevator is near one end of the building instead of the center. Makes for long walks to some of the rooms.

Stay positive. You’re doing great. Love always.

Location House keeping was bad. Bathroom not clean the bathtub was not clean. Towels looked very old.

Everything good

I stay here a lot and I always have great experience

Great location The staff was so nice

Super friendly and accommodating staff the room was spotless

Room as clean and spacious. Amenities were awesome - free passwordless wifi, 24 hour exercise room, lobby bar, snack shop etc.

El baño no tenía agua fría. Ni para bañarse, ni para lavarse las manos. Era solo agua caliente y en aire acondicionado no enfriaba suficiente

Staff assisted as needed and was at a location easy to get around N/a

Staff assisted as needed and was at a location easy to get around N/a

It was my first time staying at the hotel and I thoroughly enjoyed myself, the property was well maintained and the staff was helpful, everything was clean and the food was good. My only criticism is that the pet deposit isn’t refundable. I knew that when we went so no complaints or surprises there but I think it should be a refundable deposit - but their hotel, their rules. We had a great time and would definitely stay again.

Could not find an ice machine, only 1 washer and dryer onsite and old and rusted. Very high priced concession. Cushion in courtyard wet from nighttime rain not removed prior and left out. Stay was short, but okay. Will choose elsewhere on next visit

Always a go to for that area. Clean, always friendly staff, and great location! Highly recommended!

Location only. I had to wait in the lobby to check in because the room wasnt cleaned yet. Then once I got ready for bed the sheets weren’t clean. There were stains and hair. I had to go downstairs for clean sheets and I had to change the sheets myself!

Location only. I had to wait in the lobby to check in because the room wasnt cleaned yet. Then once I got ready for bed the sheets weren’t clean. There were stains and hair. I had to go downstairs for clean sheets and I had to change the sheets myself!

Really nice

Really nice

All good

Great!

Friendly staff Need more signs to the elevator

Friendly staff Need more signs to the elevator

Very friendly staff

Air conditioning

Overall , a solid 7/10. Check in process was smooth. There were 2 main issues: Everytime it got too hot or the steam from the shower was a lot, the smoke alarm would go off. The other issue was one of the elevators wasn't working at all so it made it a struggle to walk to our room with our bags. Besides that , very convenient area ( close to restaurants , grocery store , highways and more). Staff were so friendly!

There isn’t complimentary breakfast

The shower had one door which seemed weird since it had two tracks and water went everywhere and street noise was a bit loud like a race track until about 11. Not sure, but maybe this is the current drag race spot

I'm use to the little bottles of water in the refrigerator and the lotions, soaps, and other bathroom items. The pillows need to be fresher without a bad smell. I didn't like that the pillow were not fresh and no free breakfast or coffee in the morning. The coffee maker was hard to make good coffee in the room. We were in a room next to loud highway noise.

I'm use to the little bottles of water in the refrigerator and the lotions, soaps, and other bathroom items. The pillows need to be fresher without a bad smell. I didn't like that the pillow were not fresh and no free breakfast or coffee in the morning. The coffee maker was hard to make good coffee in the room. We were in a room next to loud highway noise.

I loved all the amenities, the cleanliness of the room and just the property itself.

I loved all the amenities, the cleanliness of the room and just the property itself.

Comfy bed, friendly staff, and the lattes at the Starbucks was so good! N/A

Comfy bed, friendly staff, and the lattes at the Starbucks was so good! N/A

.

Convenience Easy to navigate

The bistro, it ruins everything that is good about this hotel. Just put out a thermos of coffee like every other business Hotel, I don't want to wait for the server to go back to the kitchen for 5 minutes per customer. I don't want to wait ten minutes for a coffee I could have served myself in 30 seconds. the bistro experience in the morning is terrible, everytime I've been to this hotel I have to wait forever just for a simple coffee. Why if I order a coffee do I have to wait for the cook to go make someone's breakfast before coming back to serve my coffee. Why do the desk staff have to come over to help. Why do you have only one person to run the bistro in the morning when everyone is trying to start their day. Why cant you put out milk and cream like every other place on planet earth that serves coffee. Coffee is simple, breakfast is simple, this hotel makes is so complicated and terrible. You took something that should be simple and easy and made it stupid complicated, slow, confusing, and branded it Starbucks. Shouldn't have to wait for a lineup of ppl to order their breakfast, have it made and served to them just because I want a coffee. Coffee was small and not that hot, there was no milk or cream so the server poured it directly from a 3 litre jug.ita a terrible experience you should stop today and replace it with the same way every other hotel does it, the normal way. If rather pay double the rate if I know I can get a coffee on my way out without the huge hassle.

Thank you court yard The GYPSON’s /Nelson

The staff was amazing. Whether morning, mid or late night the staff took care of our needs.

There are some upgrades, but my room was damp in the carpet looks old and seems kind of dusty They need to upgrade small things like rust on the showerhead stains on the drapes, etc.

Need to do better cleaning rooms

Clean room

The night clerk on my check in was excellent.

Great location..rooms were big and cozy..pool was amazing..easy on off freeway

While the room was clean there was no trash can and the floor felt sticky when walking on it.

Breakfast was paid rest all services were great

Rooms are looking good but room service is bad!

Always enjoy this location! Front desk person at night is always so nice. Smile on her face and so cheerful! Makes the check in experience so much easier! Thanks

Clean room

Gray location fort what we needed. No breakfast buffet so planned extra time for breakfast. All floor ice machines didn’t work. The ice machine plumbing must have been broken hence the area near the ice machines smelled bad, unfortunately the ice machines were next to the elevators so as you wait for your turn the rotten small is present. Great staff, spacious room and good AC!

Looks and feels a bit dated. Big space in the bedroom, but the Aircon is noisy.

On the walk to the room, the hallway smelled strongly of cat urine. The room itself was clearly unfinished — no artwork on the walls, minimal lighting, and stained bedding and curtains. There were bugs flying around the ceiling that appeared to be mosquitoes. The room also had a noticeable odor. It was completely uninhabitable. My husband and I ended up sleeping in our car rather than staying in that room. I requested to speak with a manager before leaving. I was told one would call me the following morning. No call ever came. I called back two days later and was told the manager — Yusuf — would return my call. Again, nothing. When I called a third time from my home state, I was asked if I had booked through a third party. When I said yes, the staff member put me on hold, came back, and told me to "deal with the third party." When I asked why the manager had never called me back, she said her supervisor told her to direct me to the third party — and then she hung up on me. This is an appalling failure on every level: the room, the cleanliness, the safety, and the customer service. Hanging up on a guest who has a legitimate complaint is unacceptable

Hotel ran out of coffee for guests in the rooms

Stayed for a night. Staff was great. Room could have been cleaner. Great location.

Be on time

Staff very friendly and helpful

Perfect!

The stay did not meet my expectations. When my son and I arrived at 9 PM, the front desk was closed, and we waited nearly two hours for the next employee to arrive. I was first given a room that was already occupied, and my key had to be reactivated multiple times. The water in the shower was extremely hot, making it difficult to bathe safely. The elevator was also out of service for several days. Overall, this was one of the worst hotel experiences I’ve had.

Clean rooms. Very comfortable. Great price.

Ivy T.

Yes

Rooms wete clean and fresh. Front desk was quite helpful at check in.

No entanto, a limpeza deixa a desejar. Ela não é realizada diariamente e, quando ocorre, costuma ser superficial. Não há uma higienização mais cuidadosa do quarto, como uma aspiração adequada do carpete ou atenção aos detalhes. Em alguns momentos, percebi sujeira acumulada em áreas menos visíveis, como embaixo do sofá, o que transmite uma sensação de pouca manutenção. O ambiente também apresenta, por vezes, um leve cheiro de falta de ventilação ou limpeza mais profunda. Além disso, notei pequenas inconsistências no serviço, como itens do quarto que não foram repostos corretamente após a limpeza. No geral, é uma boa opção pelo custo e pela localização, com excelente atendimento na recepção, mas o hotel poderia melhorar significativamente no padrão de limpeza e cuidado com os quartos.

did not participate in breakfast

Staff is nice, kind and welcoming. The condition of the hotel appeared old unfortunately. The elevator broke down but was able to fix it by the next day.

Mrs. Kanada at the front desk was incredibly helpful and made sure our stay was comfortable! Conveniently located right along the highway with no road noise...bed was extremely comfy!

It was a nice hotel. It was quiet and peaceful.

Bathroom smell terrible

The extra bed and the view was amazing.

Room was clean and staff was nice

The floor of the shower was extremely slippery, and dangerous! When I stayed at a Marriott in Lake Jackson, Texas with the same type of slippery shower floor, the manager apologized and told me that the house keeping personnel had forgotten to leave a rubber bath mat in the room when it was cleaned. When I reported that there was no rubber bath mat provided at the Marriott in Lewisville, Texas, I was told thot no rubber bath mats were provided at the Lewisville Marriott. After I reiterated that the shower floor was entirely too slippery, I insisted that the hotel give me an extra bath towel to place in the bottom of the shower floor. This is an accident just waiting to happen!

Room was clean and comfortable. Staff checking in and out were friendly, curteous and professional.

Good check in service and clean room!

Nice

The room was clean and smelled nice, check in was quick and simple.

Great stay

Good

Room was great! Staff was great! The bar was kind of sad. They had very little to drink and not very many options. I couldn't believe in the morning there wasn't a hot breakfast and the young man said I had to buy my mother a coffee. They double charged me at the bar the night before. I had two 83 dollar charges, instead of 1. Both printers in the business area wouldn't print. One said it was sleeping, even after i unplugged it twice. The second printer needed toner. Great facility, but not stocked up on things needed.

Good room for the price

Good place but should add complementary breakfast.

The 2 queen room we reserved was not available when we arrived. The staff offered a 1 king room instead. It was late and we were tired, so we agreed. The front desk was only supposed to charge my card $0.54; however, they incorrectly charged $90 to my card (above the $102.46 we paid through the hotels.com app. The rate advertised was $89/night). We went to unload our luggage and the hotel had no luggage carts. Walking to our room, the marijuana smoke was so thick, it was difficult to breathe and I started feeling the effects of the drug in the air. The room itself was not clean. It was well below any standard of cleanliness. Among other things, there were chips strewn across the floor. There was pubic hair on the toilet. The marijuana smoke was as thick in the room as it was in the hall. It appeared as though someone had been using that room to smoke and eat just before we arrived. My kids and I returned to the front desk to cancel and request a refund, but the front desk person didn’t know how to process this. They were unable to provide any documentation supporting that both charges were refunded. I eventually left with nothing but their word that the $192.46 total we paid for the wrong room (which was advertised as $89/night), would be returned. I sat in the parking lot until the effects of the 2nd hand marijuana smoke wore off and I could safely drive to another hotel.

The room was clean. The staff was helpful. The price was fair.

It was ok

We didnt order breakfast

I’ve stayed at a lot of hotels in the past but this was by far the best to stay I’ve experienced. From the front desk to start off they were excellent and extremely smooth with the service. I had no issues. Moving onto the room the room was completely spotless and full of amenities. The staff was very friendly and the hotel overall was a great experience. I will no doubt be visiting again.

Stayed for two nights and the first morning my card key didn’t work in the back access door and had to go get the card reactivated.

.

It seemed like my room may not have been cleaned thoroughly or perhaps it was done in a rush. There were hairs in the shower and a noticeable stain on the vanity from what appeared to be a brown liquid. Additionally, the toilet required holding down the handle for an extended period to get it to flush properly. Another issue I encountered was the lack of hand soap in the bathroom. When I tried to use the hotel room phone to contact the front desk and request some, I discovered that the cord connecting the phone to the wall was missing, leaving me with just the handset. I eventually went down to the front desk where the young lady was very polite and apologetic about the phone and the missing hand soap.

The room was clean and the staff was very nice and helpful.

It was fantastic

No good

Sparkling clean room

We only stayed one night but it was such a nice place we will be back when we are in town

There was mold all in the bathroom

.

Clean and safe

The property was a bit older, but it has been taken over by new management and they are planning improvements. The staff was cordial overall, a maintenance guy was very friendly and responsive, and when I did have some problems that might have ruined my trip, the manager went far out of her way to make everything right. Very professional treatment.

The Hotel was very clean and a cleaning staff was available at all times. My only issue was the TV in the room I had didn't work the entire time. I didn't bother about it ,because I was only in the room long enough to sleep. Another issue is the parking lot of the hotel needs to be larger especially because you have to pay for parking daily.

Great time. Rooms were clean staff was friendly

Great location for business trips. Staff is great. I use this hotel when traveling to my corporate office.

The hotel was in a great location. I felt anything we wanted was within a mile. The only issue was it just seemed that the hotel was a little older. There seem to be a few things broke in our room but it wasn’t anything terrible. All in all, we enjoyed our stay.

Surprise charges on my card for “incidentals” included a charge for parking in the hotel lot.

Loose toilet seat was a pain, and mini-fridge is inside a cabinet so overheats as no way for it to vent, so didn't get very cold. Other than that, it was nice and staff was very friendly and accommodating.

We checked in and the staff was great, once we got to our room it was extremely hot and would not cool down for our whole stay. I checked the bed as I always do, no bugs thank goodness but there was black specks on the bed but were easily removed. We knew breakfast was not included with our stay but we ordered a breakfast bowl and 3 French toast and they were all made incorrectly and it cost $70. We were also charged $40 for the two nights we stayed, after we payed for our stay already and the I got a receipt at the end of the stay and we were charged for parking both days, with tax on each. We also had no room cleaning during our stay, someone had came in because the toilet paper rolls were taken off the holders and put in the corner of the bathroom, but the bed was not made and no clean towels. Also we could not stream on the tv, there was an option but it would not let us go to Netflix or even rent a movie, we only had basic channels. Overall it was not a great stay, we had already spent the money and it was nonrefundable so getting another hotel was not an option. For how much the hotel was I don’t recommend staying at this location.

Was a good stay over all the only thing is that the elevator is on one side only.

No com

Friendly staff

The water smells a little funny

Lots to do in the area. Room was clean and spacious. Parking is minimal.

Chantel was amazing at the front desk! Super kind and professional!

Front desk lady was very kind and helpful

My second stay at this location and always feel safe and comfortable.

Everyone I encountered was amazing and friendly. Anytime I am back in the area, I’ll be staying again.

Near a highway, yet very quiet and away from busy strip mall like businesses.

Very clean, easy check in and check out.

Clean

Customer service was great.

I enjoyed my stay. The bed is comfortable and the shower was clean.

Property was very nice and clean. Nicely decorated. Rooms were nice and clean.